77% of online health seekers begin their search online. Millennials are driving the consumerization of healthcare through increased reliance on technology to improve their health habits, to find doctors, or to share their experience online. Without an active process to manage their presence online, healthcare facilities and physicians are often misrepresented by sporadic and anecdotal reviews, leading to lost opportunities to capture new patients, low employee morale, and higher costs. In this webinar, we will walk you through the value of building a strong and representative reputation online by simply asking patients to write a review on the major healthcare review sites. What you will learn: 1. Why you should request reviews on behalf of your physicians or facilities 2. How Meridian Health implemented a successful review request program without interfering with other patient assessment and CG-CAHPS surveys 3. What are the measured benefits of this program