The Ultimate Guide to Customer Review Management
Reviews are more important than ever.
Online reviews can make or break a business’s online reputation. Great feedback can lead to repeat customers becoming brand advocates. But a fake or bad review can destroy a business’s credibility.
We’ll provide you with guidance for handling all types of feedback through the following sections:
- When to ask customers for reviews
- How to handle both negative and positive reviews
- How to deal with reviews on different platforms such as Facebook and Google