Inbox
Every Message, One Smart Inbox
Unify all your messages, automate workflows, and collaborate to resolve customer issues faster.
Bring Every Conversation Into One Place
Automate and Accelerate Your Responses
Collaborate and Measure Your Performance
Centralize Every Conversation
One View for All: See reviews, social comments, DMs, and messages from all locations in one dashboard—no more tab hopping.
Simplify for Multi-Location Teams: Filter conversations by location, topic, or status so teams only see what matters to them.
Stay Mobile Ready: Respond quickly from anywhere with full inbox functionality in the mobile app.
Speed Up Response Time
Smart Routing Logic: Automatically assign messages based on location, topic, status, or urgency.
Reply With Confidence: Use approved templates to speed up responses while staying on brand and compliant.
Set SLA Alerts: Track response time and time-to-close so nothing falls through the cracks.
Auto-Reply Rules: Keep customers informed instantly with rules-based auto responses triggered by specific conditions.
Collaborate to Resolve Faster
Assign With Clarity: Route conversations to the right people or teams with resolution ownership built in.
Tag and Prioritize: Add tags, notes, and urgency levels to help teams stay aligned on what needs attention.
Shared Visibility: Give cross-functional teams insight into conversations without losing context or duplicating effort.
Connect Data to Performance
CRM Integration: Track conversations alongside customer data to close the loop on feedback and service.
Measure What Matters: See average response time, resolution speed, and volume by channel—all in one place.
Automate Reporting: Deliver scheduled performance snapshots to stakeholders without extra manual effort.
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Inbox Resources
Articles, Guides, Reports & Videos
Articles, Guides, Reports & Videos
Reputation Managed Services
Let us keep your brand accurate, engaged, and protected
AI Is Ranking You—With or Without Your Input
Discover how AI is redefining the rules of reputation management, and what modern brands must do to lead in the era of search-to-sentiment.
