Standard Product Descriptions
Base Reputation Management Platform
Base Reputation Management Platform
Cloud-based access
- Access our platform from any computer with a modern browser and internet connection
- Scalable user, location, and permission management with unlimited logins
- Fine-grained role management that scales with organizational structure and desired access permissions
- Add, remove, or update users and locations automatically (via API or via CSV feed over SFTP)
- Manage all location credentials at the corporate, regional, or local level
- Upload and manage corporate and location logos for alerting and customer outreach
Custom alerts management
- Alerts for new feedback (reviews, surveys, listings, etc.) delivered via platform, email, or mobile app notifications
- Customizable alert frequency
- Respond to alerts immediately
Custom reporting
- Generate location-based reports for all levels of your organization
- Run reports in real-time, export as PDF or HTML, or schedule for automatic delivery
- Choose from a variety of available reports including: Executive Summary, Star Ratings, Sentiment, Reputation Score, Under and Over-Performing Locations, and more
- Build granular, custom reports with the drag-and-drop Report Builder
Reputation Mobile App
- Available for iOS and Android
- Monitor your reviews, survey responses, social presence, Actions, and Reputation Score
- Respond to and forward customer feedback
- Create, schedule, approve, and publish social posts (requires purchase of Social solution)
- Enable frontline employees to instantly request customer reviews from a mobile device
- Link customers directly to review or social media sites via SMS
- Use templated or custom request forms
- Promote customer engagement and friendly competition with the Requests Leaderboard
Operational Insights (Text and Sentiment Analysis)
- Track the topics driving customer feedback to understand operational strengths and weaknesses
- Industry-specific topic categories are automatically identified using AI and machine learning
- Multiple automated text analysis tools applied to Surveys and Reviews: Word Cloud, Sentiment Map, Operations, and Big Movers leaderboard
- Track sentiment trends, keyword impact and location-level progress by category—across custom location groups or your entire organization
- View rating breakdowns across locations, websites, and survey campaigns
- Compare your performance to industry peers
- Generate Insights-driven reports for print or automated email distribution (PDF or CSV)
Listings Performance Analysis
- Audit listings accuracy and distribution across the highest-traffic listings websites
Reputation Score
- The only comprehensive, accurate measure of how your business is found, chosen, and experienced
- Drill down into weighted Reputation Score sub-components (e.g. Listings Accuracy, Review Volume, Average Star Rating) to understand your strengths and areas to improve
- Score your locations against average and best-in-class competitors across your industry
Google Q&A
- Monitor and respond to local customer questions in the Google Knowledge Panel
- Post and answer FAQs to streamline the customer journey
Customer Support
- Support includes access to Reputation Help Center (help.reputation.com), our cloud-based resource for training videos and frequently asked questions
Reviews
Reviews
Monitor reviews across 130+ websites
- Access a frequently updated, global list of websites from a single centralized dashboard
- Receive review alerts via email and customize alert frequency
- Flag, forward, or share important reviews for follow-up action
- Filter reviews by location, website, sentiment, date, and additional custom filters
- Analyze trends for review sentiment, volume, average rating and more
Respond to reviews from one centralized dashboard
- Leverage a fully integrated credential repository to send immediate, location-based responses
- Integrate with major customer support desks
Create custom response templates
- Efficiently create personalized responses using industry-specific or custom response macros
- Adapt response macros based on sentiment and location
Automate review requests and reminders
- Deploy review requests via multiple channels: website, email, SMS and point-of-service kiosks
- Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
- Utilize industry-specific or customized request templates
- Deploy automated drip campaigns to encourage customer feedback
- Prioritize the highest-impact review sites using our industry-specific, patented methodology
- With the Reputation Live mobile app for iOS and Android, empower your team to request reviews from their mobile devices
Stream reviews to your webpage automatically
- Syndicate customer reviews to your location pages via API
- Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
- Publish reviews via an iframe (served by Reputation) or SEO-optimized mode (served by your domain)
- Improve search ranking with Google Rich Snippets
- Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
- (Healthcare clients) Import CAHPS reviews into the Reputation platform to stream CAHPS ratings and comments to your landing pages
- Ensure published feedback complies with privacy laws and organizational policies with Managed Review Moderation (additional paid service)
Analyze, report, and receive alerts on key metrics
- Report on review sentiment and rating trends, review response rates, review site activity and leading locations
- Tap into powerful, location-based customer engagement metrics such as Requests Sent, Emails Delivered, Emails Opened, etc.
- View a leaderboard of review requests and attributed reviews by requester, location, or divisional breakout
- Configure, save, and schedule packaged reports for automated email distribution
Review Booster
Review Booster
RDC-REVBST-20A
(Formerly Google Seller Ratings)
Boost review volume fast via the power of two components:
- Primary component: Automated Review Creation (ARC):
- Empowers consumers to generate reviews for your business
- Utilizes private API with our partners, including Google and TripAdvisor
- Automated process that requires a one-time set-up
- Increase the impact by streaming reviews to your own website
- Take advantage of Reputation’s unique experience-based expertise and continuous product improvements
- Secondary Component: Google Seller Ratings
- Google-verified ratings and review count submitted for display alongside your Google Ads
- Unlimited ratings and reviews transferred to Google automatically
Business Listings and Directory
Business Listings Management
Single Source of Truth encompassing the important dimensions of your location data
- 120+ predefined fields based on your industry (for example: name, street address, photos, menus, or FAQs, as applicable)
- Automatic update and retrieval between your database and the Reputation platform using Reputation REST API
- Support for CSV import/export of all your entity data
- Automatic data cleansing, normalization, and enrichment at data ingestion
- Extensible architecture to allow combining standard and custom fields
- Detailed field-level read/write permissions allowing for complex enterprise deployments
Listings management for multi-location enterprises
- Create and control new business listings data on partner publisher sites. The current list of publisher sites is available in Table 1 below
- Manage and update listings to publishers
- Close and remove listings when they are no longer relevant
- Listings audited and corrected nightly to maintain accuracy and consistency across publishers
- Receive and manage user suggestions in a single dashboard to improve the quality of data in your Source of Truth
Listings duplicate suppression
- Receive alerts when potential duplicates for your listings are detected. Duplicate detection is performed quarterly.
- Reputation will coordinate with publishers to suppress or merge the duplicate listings once confirmed by you.
- Reputation makes no guarantee that all duplicate business listings will be identified or removed.
Listings Insights and Metrics
- Out-of-the-box dashboards detailing who is searching for your business, how they are finding you, and the key demographics engaging with your brand online
- Gain a deeper understanding of your best channels by publishing source-specific UTM tags to your website URLs
Retain complete and permanent ownership of all listings data
- All location data and credentials are available to you at any time
- Reputation does not revert your listings to a previous state if our partnership ends
Table 1: List of publishers currently synced by Reputation
| Publisher | Submission | Delivery Protocol | Publication expectation | Proof of publication | Geo |
|---|---|---|---|---|---|
| Real-time | API | Real-time | Available | Global | |
| Apple | Monthly | Flat file | >10 – <30 days | Not Available | Global |
| Real-time | API | Real-time | Available | Global | |
| Bing | Real-time | API | <20 days | Available | Global |
| TomTom | Monthly | Flat file | ~90 days | Not Available | Global |
| Foursquare/Factual | Monthly | Flat-file | ~30 days | Available | Global |
| Here | Monthly | Flat file | ~90 days | Not Available | Global |
| Infogroup | Real-time | API | ~30 days | Available | North America |
| Caredash | Real-time | API | Real-time | Available | North America |
| DocSpot | Monthly | Flat-file | ~14 Days | Available | North America |
| Judy’s Book* | Real-time | API | Real-time | Available | North America |
| Zillow | Bi-Weekly | Flat file | 1-2 days | Available | North America |
| Md.com | Monthly | Flat file | 30 days | Available | North America |
- Publication expectation is calculated starting from the submission date
- Directories marked with a star (*) are available as an add-on and are not part of the standard Business Listings product
- Reputation does not guarantee the display of any content on Publishers’ sites. Publishers are third-parties independent of Reputation, and the content displayed by each Publisher’s site is always subject to change.
Table 2: Field Publishing Details
| Apple | Bing | Factual Foursquare | TomTom | Here | Infogroup | Caredash | DocSpot | Zillow | Md.com | Judy’s Book | |||
| ID | Y | Y | – | – | Y | – | – | – | – | – | Y | – | Y |
| Location Name | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Category | Y | Y | Y | Y | Y | Y | – | Y | Y | Y | – | Y | Y |
| Address | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Latitude/Longitude | Y | Y | – | Y | Y | Y | Y | Y | – | – | – | – | Y |
| Service Areas | Y | – | – | Y | – | – | – | – | – | – | – | – | – |
| Phone Number | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Website URLs | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Description | Y | – | Y | – | – | Y | – | Y | Y | – | Y | – | – |
| Business Hours | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | – | Y | Y |
| Special Hours | Y | – | – | Y | – | – | – | – | – | – | – | – | – |
| Photos/Media | Y | – | Y | Y | – | – | – | Y | Y | Y | Y | Y | Y |
| Payment Methods | Y | Y | – | – | – | Y | – | Y | – | – | – | – | – |
| NPI | – | – | – | Y | – | – | – | – | Y | Y | – | Y | – |
| Open/Closed | Y | Y | Y | Y | – | – | – | – | – | – | – | – | – |
- Publishers have individual guidelines for data quality (permitted characters, address format, etc.). Non-compliant data will not be published.
Location Pages
Location-based, performance-driven landing pages for physical locations and/or professionals
- Built with best-in-class SEO and CRO strategies
- Easy-to-implement locators create an intuitive search experience with customizable filters, autocomplete, and results
- Track customer acquisition and conversions
Locator
Location-based, performance-driven landing pages for physical locations and/or professionals
- Built with best-in-class SEO and CRO strategies
- Easy-to-implement locators create an intuitive search experience with customizable filters, autocomplete, and results
- Track customer acquisition and conversions
Group Page Template (per template)
Custom landing page templates created for your unique groups or departments
- Control page design, display, content and data integration
- Groupings update automatically based on customer Source of Truth
Group Page (per page)
Custom landing pages created for your unique groups or departments
- Control page design, display, content and data integration
- Groupings update automatically based on customer Source of Truth
Surveys
Surveys – Up to 10K Completes
RDC-SURV-19F
Surveys – Up to 20K Completes
RDC-SURV-19A
Surveys – Up to 50K Completes
RDC-SURV-19B
Surveys – Up to 200K Completes
RDC-SURV-19C
Surveys – Up to 500K Completes
RDC-SURV-19D
Surveys – Unlimited Completes
RDC-SURV-19E
Create and deploy custom, cross-platform surveys
- Build attractive surveys for native deployment via the web, email, SMS, and point-of-service kiosks
Numerous supported question types and conditional visibility
- Choose from NPS, Likert Scale, multi-select, text box, and numerous other question formats
- Conditional Visibility Editor: Hide or reveal survey questions based on qualifying responses
- Create custom configured survey paths to direct unhappy customers to the appropriate workflows for issue resolution
Automate survey requests and reminders
- Deploy survey requests via website, email, SMS, and point-of-service kiosks
- Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
- Use custom-branded, industry-specific request templates
- Deploy automated drip campaigns to encourage survey engagement
Instantly respond to surveys from a centralized dashboard
- Generate sentiment-specific response macros for your brand and individual locations
- Send immediate, location-based responses using a fully integrated credential repository
Analyze and report on results and trends
- Track essential survey metrics at the location level, including Requests Sent, Requests Opened, Surveys Completed, and NPS Score
- Link customer demographic and transaction data to each survey for improved reporting and response
- Filter NPS scores by demographic to identify which customer segments need your attention
- Configure, save, and schedule custom-designed, automated reports
- Run cross-tabulation reports to understand the relationships between survey questions
- Aggregate feedback from surveys and reviews to support AI-driven text and sentiment analysis with Operational Insights
Stream survey responses on your website
- Syndicate customer survey summaries (star rating + comments) to your location pages via API
- Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
- Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
- Publish either via iframe (served by Reputation) or SEO-optimized mode (served by your domain)
Employee Engagement
Employee Engagement – 1 to 500 Employees
RDC-EMENG-19A
Employee Engagement – 500 to 2,500 Employees
RDC-EMENG-19B
Employee Engagement – Over 2,500 Employees
RDC-EMENG-19C
Monitor reviews across Employee Review websites
- Access a frequently updated, global list of websites from a single centralized dashboard
- Receive review alerts via email and customize alert frequency
- Flag, forward, or share important reviews for follow-up action
- Filter reviews by website, sentiment, date, and additional custom filters
- Analyze trends for review sentiment, volume, average rating and more
Automate Review and Survey requests and reminders
- Deploy review / survey requests via multiple channels: Email and SMS
- Deploy automated drip campaigns to encourage Employee feedback
Create and deploy custom, cross-platform surveys
- Build attractive surveys for native deployment via the web, email, and SMS
Numerous supported question types and conditional visibility
- Choose from NPS, Likert Scale, multi-select, text box, and numerous other question formats
- Conditional Visibility Editor: Hide or reveal survey questions based on qualifying responses
- Create custom configured survey paths to direct unhappy employees to the appropriate workflows for issue resolution
Instantly respond to surveys from a centralized dashboard
- Generate sentiment-specific survey response macros for your brand and individual locations
- Send immediate, location-based responses to the survey using a fully integrated credential repository
Analyze and report on results and trends
- Track essential survey metrics at the location level, including Requests Sent, Surveys Completed, and NPS Score
- Filter NPS scores by demographic to identify which employee segments need your attention
- Configure, save, and schedule custom-designed, automated reports
- Run cross-tabulation reports to understand the relationships between survey questions
- Aggregate feedback from surveys and reviews to support AI-driven text and sentiment analysis with Operational Insights
Stream survey responses on your website
- Syndicate employee survey summaries (star rating + comments) to your location/Intranet pages via API
- Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
- Publish surveys via an iframe (served by Reputation) or SEO-optimized mode (served by your domain)
Social Suite
Social – Basic
Monitor and respond on Facebook, Instagram, and Twitter
- Read, like, manage, and reply to comments across the highest-traffic social media websites
- Respond privately via Facebook Messenger
- Monitor corporate social profiles and pages for your individual locations
- Gain centralized access to all of your profiles via Simple O-Auth
Manage unlimited Social accounts
Create and publish location-specific content on Facebook, Instagram, Twitter, and GMB
- Design, assign, and schedule customized posts for one or many locations
- Auto-customize post templates for individual rooftops
- Promote customer stories and tips, as well as local event content, automatically curated by Reputation
Oversee social content with a post publishing approval workflow
- Review all scheduled posts using a centralized publishing calendar
- Manage fully integrated approval workflows via email or mobile app notifications
Analyze and report on social engagement
- View powerful social engagement metrics for every social platform and location
- Analyze Facebook post and page performance by metrics including Views, Likes, Clicks, Check-ins, and overall Reach
- Analyze Twitter account performance by metrics including Total Followers, Total Tweets, Mentions, Retweets, and Replies
Social – Advanced
- Unify your social media presence by scheduling multi-post campaigns across distributed teams and locations
- Set content expiration dates or time-to-live thresholds for individual posts and campaigns
- Enable location tagging to align campaigns with regional markets and subsectors (e.g. locations experiencing snowy weather, pediatrics-focused facilities)
- Store curated posts or RSS feed data in the Content Library for easy selection and publication
- Tag content for streamlined filtering and classification
- Extend the reach of your custom Facebook posts
- Define targeted audiences based on attributes including location, interests, and more
Social Listening – Up to 25K Mentions
RDC-FHL-19A
Social Listening – Up to 50K Mentions
RDC-FHL-19B
Social Listening – Up to 100K Mentions
RDC-FHL-19C
Social Listening – Up to 250K Mentions
RDC-FHL-19D
Social Listening – Up to 500K Mentions
RDC-FHL-19E
- Scope includes blogs, message boards, and all forms of social media
- Flag mentions to analyze and investigate
- Track mentions by topic, source, location, etc.
- Understand each keyword’s audiences and trends
- Analyze sentiment over time and understand what resonates with your audience
Actions
Actions
Track and resolve customer issues identified in Surveys and Reviews
- Configure email notifications for new Actions tickets, updates, notes, and more
- Respond directly to Surveys and Reviews and collaborate with team members within each ticket
New tickets automatically generated for custom-defined feedback events
- Define rules for when and how Actions generates new tickets based on feedback sentiment, keywords, locations, etc.
Create custom stages, SLAs, and workflows for issue escalation and resolution
- Create custom tags and stages to track and filter your workflows
- Create custom queues with role-based visibility
- Assign and categorize tickets to promote visibility and drive resolution
- Add and update internal notes to collaborate with colleagues
Track and analyze Actions ticket progress via live dashboard and email updates
- View tickets by stage (e.g. open, closed, overdue, in-progress)
- Manually change ticket stages
- Analyze ticket by source, location, stage, tag, queue, sentiment, and more
- Instantly add internal notes to tickets by replying to email notifications
Competitive Insights
Local Competitor Reporting (up to 3 local competitors)
- Compare your locations’ performance vs. local competitors in areas such as review volume, average star rating, feedback sentiment, Reputation Score, and many more
- Specify competing brands or allow our algorithms to automatically select competitors by proximity
- Schedule automated reports and periodic digests delivered in PDF or CSV format
- Simple scores and dashboards reveal winning and losing locations in each market
- Aggregate competitive insights by brand, region, and additional custom location filters
Brand Competitor Reporting (up to 3 brands)
Brand-based competitive insights
- Compare your organization’s performance vs. competing brands in areas including review volume, average star rating, feedback sentiment, Reputation Score, and many more
Benchmark ORM performance against up to 3 national competitors (2,000 locations per brand)
- Specify competing brands or allow our algorithms to automatically select competitors by industry
Compare and report on metrics including feedback volume, average rating, and sentiment
- Schedule automated reports and periodic digests delivered in PDF or CSV format
- Simple scores and dashboards reveal your ORM performance vs. your sector’s leading brands
Analyze real-time and historic data
- Benchmark your performance against brand rivals in the present or over time
Location Mirroring
Location Mirroring (Automotive Groups)
- Add a location to your group tenant from the corresponding OEM tenant
- Link publicly available information (e.g., third-party reviews) from the OEM tenant to the group tenant
- Toggle to OEM tenant(s) to access private information (e.g., OEM survey data)
Add-on Integrations
TripAdvisor (Reviews)
ADD-TADV-19A
Apartment Ratings (Reviews)
ADD-APRT-19A
Judy’s Book (Reviews)
ADD-JUDY-19A
Yardi Integration Module (Reviews)
ADD-YARDI-19A
Localeze Aggregator (Business Listings)
ADD-LOCL-19A
Managed Services - Moderation & Response
Managed Review/Survey Moderation – Up to 3K Reviews per year
SVC-MOD-19A
Managed Review/Survey Moderation – Up to 10K Reviews per year
SVC-MOD-19B
Managed Review/Survey Moderation – Up to 20K Reviews per year
SVC-MOD-19C
Managed Review/Survey Moderation – Up to 50K Reviews per year
SVC-MOD-19D
Managed Review/Survey Moderation – Unlimited Reviews
SVC-MOD-19E
- Industry-specific filters applied for profanity, privacy, legal compliance, and additional custom guidelines
- Receive immediate alerts for flagged reviews
Managed Review/Survey Response (Positive Only) – Up to 3K Responses per year
SVC-MRPOS-19A
Managed Review/Survey Response (Positive Only) – Up to 10K Responses per year
SVC-MRPOS-19B
Managed Review/Survey Response (Positive Only) – Up to 20K Responses per year
SVC-MRPOS-19C
Managed Review/Survey Response (Positive Only) – Up to 50K Responses per year
SVC-MRPOS-19D
Managed Review/Survey Response (Positive Only) – Unlimited Responses
SVC-MRPOS-19E
Dedicated U.S-based team monitors and responds to all positive reviews
- Client specifies review websites for monitoring
- Reputation’s review response team is trained on industry-specific feedback management policies and best practices, including HIPAA
24-hour turnaround
- Reputation reports on response metrics monthly
Response templates customized for your brand goals and guidelines
- We work closely with you to develop response objectives and requirements
Managed Review/Survey Response (Positive & Negative or Negative Only) – Up to 3K Responses per year
SVC-MRPOSNEG-19A
Managed Review/Survey Response (Positive & Negative or Negative Only) – Up to 10K Responses per year
SVC-MRPOSNEG-19B
Managed Review/Survey Response (Positive & Negative or Negative Only) – Up to 20K Responses per year
SVC-MRPOSNEG-19C
Managed Review/Survey Response (Positive & Negative or Negative Only) – Up to 50K Responses per year
SVC-MRPOSNEG-19D
Managed Review/Survey Response (Positive & Negative or Negative Only) – Unlimited Responses
SVC-MRPOSNEG-19E
Dedicated U.S-based team monitors and responds to all negative reviews or all negative and positive reviews
- Client specifies review websites for monitoring
- Reputation’s review response team is trained on industry-specific feedback management policies and best practices, including HIPAA
24-hour turnaround
- Reputation reports on response metrics monthly
Response templates customized for your brand goals and guidelines
- We work closely with you to develop response objectives and requirements
Managed Services - Social Media
Managed Social Branded Publishing (3X/week)
SVC-MSBP-19A
Branded graphics, copy and animation developed specifically for your industry
- Reputation’s team of Social Media Specialists develops unique, brand-aligned content designed to generate engagement and drive community growth
Managed publishing to Facebook
- We manage content publication to optimize your presence across the highest-traffic social media websites
Client direction and approval welcome
- We use your brand guidelines and provided assets to develop industry-relevant conten
Managed Social Industry Publishing (2X/week)
SVC-MSLP-19A
Strategic content developed specifically for your industry and brand
- Useful, educational, and engaging content focused on time-based and seasonal events, celebrations, and national/regional promotions
Managed publishing to Facebook
- Drive community engagement across the highest-traffic social media website
Localized content features your brand and location names
- We strategically design content to grow local community engagement
Managed Social Response (All Posts)
SVC-MSRE-19A
Reputation’s U.S.-based Social Response team monitors and responds to all social posts
- Reputation’s Managed Social Response services complement our posted content Monday-Friday
- We ensure that posts we make on your behalf are driving positive and productive engagements.
RDC flags and deletes inappropriate content per customer brand guidelines
Receive immediate alerts for negative comments
Managed Social Response (only RDC posts)
SVC-MSRE-19B
Reputation’s U.S.-based Social Response team monitors and responds to only social posts published by the Reputation team
- Reputation’s Social Response services complement our posted content Monday-Friday
- We ensure that posts we make on your behalf are driving positive and productive engagements.
Reputation flags and deletes inappropriate content per customer brand guidelines
Receive immediate alerts for negative comments
Managed Social Media Advertising
SVC-MFAD-19A
- Strategic campaign planning
- Full campaign lifecycle management (implementation, media buying, optimization and reporting)
- Monthly improvement based on CPL/CPA, ROAS and ROI
Facebook Marketplace Integration for Automotive
SVC-FBMP-20A
- Integrate used-vehicle inventory feeds with Facebook Marketplace
- Monthly Reporting including listings views, clicks, messages/calls
- Dedicated Ad Specialist optimizes listings and handles implementation process
Managed Services for Google
Managed Services for Google
RDC-GMBMR-19
- Complete review and optimization of critical data for your Google presence
- Strategic business data management and publication
- Enhanced engagement through Google including review requesting, as well as review and Q&A response management
- Leading ORM and CX analytics, insights, and reports
Education Services
Education – Admin Training Package
ED-VRTL-ADMIN
- PowerUp: Platform Essentials course
- Admin: Platform Management course
- Digital course workbook with hands-on exercises and best practices
- Instructor-led recorded videos
- Live access to a trainer via chat
- Digital certificate / LinkedIn badge upon completion
- Advanced training on all platform solutions.
- Access to a private sandbox environment for 60 days
Education – Solution Course Subscription
ED-VRTL-SOLUTION
- Virtual course library with up to 6 certification courses for the platform solutions purchased: (Reviews & Requests, Business Listings, Surveys, Social Suite, Actions, Insights)
Monthly report of completions delivered to one designated contact. (Not applicable for self-service and SMB programs.)
Education – Fixed Fee
ED-VRTL-FIXED
Custom training services
RXM Solutions and Services Bundles
| Package Entitlements | RXM Essential | RXM Professional | RXM Premium |
| Code | RXM-ES-20A | RXM-PRO-20A | RXM-PRE-20A |
| Description | Start establishing your listening posts to get found and get chosen | Expand your online presence to amplify your experience delivery | Fully optimize your reputation and experience management |
| Base Reputation Management Platform | Standard | Standard | Standard |
| Implementation | Included | Included | Included |
| Reviews | Standard | Standard | Standard |
| Business Listings Management | Standard | Standard | Standard |
| Surveys | One survey per license, either regular or conversational | Up to three surveys per license, either regular or conversational | Five or more surveys per license, either regular or conversational |
| SaaS CRM Integration | Included | Included | Included |
| Managed Services – Reviews Moderation & Response | Up to five reviews per month/license | Up to ten reviews per month/license | Up to fifteen reviews per month/license |
| Social Suite | Social Suite Basic | Social Suite Basic Social Listening – up to 25K mentions/month | Social Suite Advanced Social Listening – up to 50K mentions |
| Managed Services – Surveys Responding | Up to 25 reviews or surveys per month/license | Custom | |
| Actions | Standard | Standard | |
| Competitive Reporting | Standard, Local Reporting per license | ||
| Employee Engagement | Standard | ||
| Managed Services – Social Media | Standard | ||
| Available Entitlements for All RXM Packages | |||
| Reputation Score X | Included | Included | Included |
| Review Booster | Standard | Standard | Standard |
| Operational Insights | Standard | Standard | Standard |
| Professional Services SKUs* Included with RXM Packages | – PROSERV-CORE-BASIC – PROSERV-REQ-INTEG-BASIC – PROSERV-REVBR-BASIC | – PROSERV-CORE-BASIC – PROSERV-SRVY-BASIC – PROSERV-REQ-INTEG-BASIC – PROSERV-ACT-BASIC – PROSERV-REVBR-BASIC | – PROSERV-CORE-BASIC – PROSERV-PAGES-BASIC – PROSERV-SRVY-ADV – PROSERV-REQ-INTEG-BASIC – PROSERV-ACT-ADV – PROSERV-SRVY-BASIC – COMP REPORTING – PROSERV-REVBR-BASIC |
| *For Professional Services descriptions, please visit: https://www.reputation.com/legal/standard_pro_services_packages-US-2019/ | |||
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