Standard Product Descriptions
Base Reputation Management Platform
Base Reputation Management Platform
RDC-PLAT-19A
- Cloud-based access
- Access our platform from any computer with a modern browser and internet connection
- Scalable user, location, and permission management with unlimited logins
- Fine-grained role management that scales with organizational structure and desired access permissions
- Add, remove, or update users and locations automatically (via API or via CSV feed over SFTP)
- Manage all location credentials at the corporate, regional, or local level
- Upload and manage corporate and location logos for alerting and customer outreach
- Custom notifications management
- Notifications for new feedback (reviews, surveys, listings, etc.) delivered via platform, email, or on mobile app
- Customizable alert frequency
- Respond to alerts immediately
- Dashboards and Reports
- Generate location-based reports for all levels of your organization
- Run reports in real-time, export as PDF or HTML, or schedule for automatic delivery
- Choose from a variety of available reports including: Executive Summary, Star Ratings, Sentiment, Reputation Score, Under and Over-Performing Locations, and more
- Build granular, custom reports with the drag-and-drop Report Builder
- Reputation Mobile App
- Available for iOS and Android
- Monitor your reviews, survey responses, social presence, Actions, Inbox and Reputation Score
- Respond to and forward customer feedback
- Create, schedule, approve, and publish social posts (requires purchase of Social solution)
- Enable frontline employees to instantly request customer reviews from a mobile device
- Link customers directly to review or social media sites via SMS
- Use templates or custom request forms
- Promote customer engagement and friendly competition with the Requests Leaderboard
- Engage with your customers on SMS, Google, Facebook using a centralized Inbox.
- Experience Insights (Text and Sentiment Analysis)
- Track the topics driving customer feedback to understand operational strengths and weaknesses
- Industry-specific topic categories are automatically identified using AI and machine learning
- Multiple automated text analysis tools applied to Surveys and Reviews: Word Cloud, Sentiment Map, Operations, and Big Movers leaderboard
- Track sentiment trends, keyword impact and location-level progress by category—across custom location groups or your entire organization
- View rating breakdowns across locations, websites, and survey campaigns
- Compare your performance to industry peers
- Generate Insights-driven reports for print or automated email distribution (PDF or CSV)
- Listings Performance Analysis
- Audit listings accuracy and distribution across the highest-traffic listings websites
- Reputation Score
- The only comprehensive, accurate measure of how your business is found, chosen, and experienced
- Drill down into weighted Reputation Score sub-components (e.g. Listings Accuracy, Review Volume, Average Star Rating) to understand your strengths and areas to improve
- Score your locations against average and best-in-class competitors across your industry
- Google Q&A
- Monitor and respond to local customer questions in the Google Knowledge Panel
- Post and answer FAQs to streamline the customer journey
- Customer Support
- Support includes access to Reputation Help Center (help.reputation.com), our cloud-based resource for training videos and frequently asked questions
Reviews
Reviews
RDC-REVW-19A
- Monitor reviews across 130+ websites
- Access a frequently updated, global list of websites’ reviews from a single centralized dashboard
- Receive review alerts via email and customize alert frequency
- Flag, forward, or share important reviews for follow-up action
- Filter reviews by location, website, sentiment, date, and additional custom filters
- Analyze trends for review sentiment, volume, average rating and more
- Respond to reviews from one centralized dashboard
- Leverage a fully integrated credential repository to send immediate, location-based responses
- Integrate with major customer support desks
- Create custom response templates
- Efficiently create personalized responses using industry-specific or custom response macros
- Adapt response macros based on sentiment and location
- Automate review requests and reminders
- Deploy review requests via multiple channels: website, email, SMS and point-of-service kiosks
- Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
- Utilize industry-specific or customized request templates
- Deploy automated drip campaigns to encourage customer feedback
- Prioritize the highest-impact review sites using our industry-specific, patented methodology
- With the Reputation app for iOS and Android, empower your team to request reviews from their mobile devices
- Stream reviews to your webpage automatically
- Syndicate customer reviews to your location pages via API
- Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
- Publish reviews via an iframe (served by Reputation) or SEO-optimized mode (served by your domain)
- Improve search ranking with Google Rich Snippets
- Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
- (Healthcare clients) Import CAHPS reviews into the Reputation platform to stream CAHPS ratings and comments to your landing pages
- Ensure published feedback complies with privacy laws and organizational policies with Managed Review Moderation (additional paid service)
- Analyze, report, and receive alerts on key metrics
- Report on review sentiment and rating trends, review response rates, review site activity and leading locations
- Tap into powerful, location-based customer engagement metrics such as Requests Sent, Emails Delivered, Emails Opened, etc.
- View a leaderboard of review requests and attributed reviews by requester, location, or divisional breakout
- Configure, save, and schedule packaged reports for automated email distribution
Review Booster
Review Booster
RDC-REVBST-20A
(Formerly Google Seller Ratings)
- Boost review volume fast via the power of two components:
- Primary component: Automated Review Creation (ARC):
- Empowers consumers to generate reviews for your business
- Utilizes private API with our partners, including Google and TripAdvisor
- Automated process that requires a one-time set-up
- Increase the impact by streaming reviews to your own website
- Take advantage of Reputation’s unique experience-based expertise and continuous product improvements
- Secondary Component: Google Seller Ratings
- Google-verified ratings and review count submitted for display alongside your Google Ads
- Unlimited ratings and reviews transferred to Google automatically
- Primary component: Automated Review Creation (ARC):
Business Listings and Directory
Business Listings Management
RDC-BLST-19A
- Single Source of Truth encompassing the important dimensions of your location data
- 120+ predefined fields based on your industry (for example: name, street address, photos, menus, or FAQs, as applicable)
- Ability to manage healthcare insurances on Google at scale
- Automatic update and retrieval between your database and the Reputation platform using Reputation REST API
- Support for CSV import/export of all your entity data
- Automatic data cleansing, normalization, and enrichment at data ingestion
- Extensible architecture to allow combining standard and custom fields
- Detailed field-level read/write permissions allowing for complex enterprise deployments
- Listings management for multi-location enterprises
- Create and control new business listings data on partner publisher sites. The current list of publisher sites is available in Table 1 below
- Manage and update listings to publishers
- Close and remove listings when they are no longer relevant
- Listings automatically analyzed and corrected nightly to maintain accuracy and consistency across publishers
- Receive and manage user suggestions in a single dashboard to improve the quality of data in your Source of Truth
- Listings duplicate suppression
- Receive alerts when potential duplicates for your listings are detected. Duplicate detection is performed quarterly.
- Reputation will coordinate with publishers to suppress or merge the duplicate listings once confirmed by the client.
- Reputation makes no guarantee that all duplicate business listings will be identified or removed.
- Listings Insights and Metrics
- Out-of-the-box dashboards detailing who is searching for your business, how they are finding you, and the key demographics engaging with your brand online
- Gain a deeper understanding of your best channels by publishing source-specific UTM tags to your website URLs
- Retain complete and permanent ownership of all listings data
- All location data and credentials are available to you at any time
- Reputation does not revert your listings to a previous state if our partnership ends
Table 1: List of publishers currently synced by Reputation
| Publisher | Submission | Delivery Protocol | Publication expectation | Proof of publication | Geo |
|---|---|---|---|---|---|
| Real-time | API | Real-time | Available | Global | |
| Apple | Bi-weekly | Flat file | >10 - < days | Not Available | Global |
| Real-time | API | Real-time | Available | Global | |
| Bing | Real-time | API | <20 days | Available | Global |
| TomTom | Monthly | Flat file | ~90 days | Not Available | Global |
| Foursquare/Factual | Monthly | Flat-file | ~30 days | Available | Global |
| Here | Monthly | Flat file | ~90 days | Not Available | Global |
| Neustar-Localeze | Real-time | API | ~30 days | Available | North America |
| Caredash | Real-time | API | Real-time | Available | North America |
| DocSpot | Monthly | Flat-file | ~14 Days | Available | North America |
| Judy’s Book* | Real-time | API | Real-time | Available | North America |
| Zillow | Bi-Weekly | Flat file | 1-2 days | Available | North America |
| WebMD/Vitals | 72-Hour | Flat file | 1-2 days | Available | North America |
- Publication expectation is calculated starting from the submission date
- Directories marked with a star (*) are available as an add-on and are not part of the standard Business Listings product
- Reputation does not guarantee the display of any content on Publishers’ sites. Publishers are third-parties independent of Reputation, and the content displayed by each Publisher’s site is always subject to change.
Table 2: Field Publishing Details
| Apple | Bing | Factual Foursquare | TomTom | Here | Neustar-Localeze |
Caredash | DocSpot | Zillow | Judy’s Book | WebMD/Vitals | |||
| ID | Y | Y | – | – | Y | – | – | – | – | – | Y | Y | Y |
| Location Name | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Category | Y | Y | Y | Y | Y | Y | – | Y | Y | Y | – | Y | Y |
| Address | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Latitude/Longitude | – | Y | – | Y | Y | Y | Y | Y | – | – | – | Y | Y |
| Service Areas | Y | – | – | Y | – | – | – | – | – | – | – | – | – |
| Phone Number | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Website URLs | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Description | Y | – | Y | – | – | Y | – | Y | Y | – | Y | – | – |
| Business Hours | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | – | Y | Y |
| Special Hours | Y | – | – | Y | – | – | – | – | – | – | – | – | – |
| Additional Hours | Y | – | – | – | – | – | – | – | – | – | – | – | – |
| Photos/Media | Y | – | Y | Y | – | – | – | Y | Y | Y | Y | Y | Y |
| Payment Methods | Y | Y | – | – | – | Y | – | Y | – | – | – | – | – |
| NPI | – | – | – | Y | – | – | – | – | Y | Y | – | – | Y |
| Open/Closed | Y | Y | Y | Y | – | – | – | – | – | – | – | – | – |
- Publishers have individual guidelines for data quality (permitted characters, address format, etc.). Non-compliant data will not be published.
Out of scope:
Standard business listings customers do not have access to the following:
- Reputation employees generating social media content on Google Posts, Facebook, etc.
- Reputation employees confirming or rejecting potential duplicates in the platform. The confirmation of the duplicate is the client’s responsibility
- Reputation employees confirming or rejecting data suggestions in the platform. The confirmation or rejection of data suggestions is the client’s responsibility.
- Reputation employees loading data in the platform on behalf of clients
- Reputation employees resizing or cropping photos to align with source guidelines.
Location Pages
RDC-SIML-19B
- Location-based, performance-driven profile pages for physical locations and/or professionals
- Built with best-in-class SEO and CRO strategies
- Includes directory hierarchy pages (city/state/country) optimized for SEO purposes.
- Mobile responsive web pages
- Supports media elements like Images, Videos, Content Blocks and Fields, Links, Special Offers and Special Announcements
- Features that support non-duplicative content scaling
- Ability to preview before publishing media elements
- Ability to add Team Members
- Supports 3rd party integrations for Web Analytics, Scheduling and Reviews. Integrations include Google Analytics, Adobe Analytics, Google Tag Manager, Epic, Inquicker, DocASAP, NRC, Binary Fountain
- Supports Reputation Reviews
- Meets WCAG 2.0 Accessibility requirements
- Different templates included out of the box
- Track customer acquisition and conversions
Locator
RDC-SIML-19C
- Create an intuitive search experience to drive searchers on your owned web assets to the locations and professionals that meet their needs.
- Includes customizable filters, autocomplete, and sortable results
- Ability to search by name, address or pre-defined filters
- Ability to customize display fields in locator results
- Different templates included out of the box
- Access to an intuitive admin to update, adjust, and configure new and existing locators.
Group Page Template (per template)
RDC-SIMP-19A
- Custom landing page templates created for your unique groups or departments
- Control page design, display, content and data integration
- Groupings update automatically based on customer Source of Truth
Group Page (per page)
RDC-SIMG-19A
- Custom landing pages created for your unique groups or departments
- Control page design, display, content and data integration
- Groupings update automatically based on customer Source of Truth
Surveys
Surveys – Up to 10K Completes
RDC-SURV-19F
Surveys – Up to 20K Completes
RDC-SURV-19A
Surveys – Up to 50K Completes
RDC-SURV-19B
Surveys – Up to 200K Completes
RDC-SURV-19C
Surveys – Up to 500K Completes
RDC-SURV-19D
Surveys – Unlimited Completes
RDC-SURV-19E
- Create and deploy branded, personalized, cross-platform surveys
- Build attractive surveys for native deployment via the web, email, SMS, Conversational SMS, and point-of-service kiosks
- Numerous supported question types and conditional visibility
- Choose from NPS, Likert Scale, multi-select, text box, and numerous other question formats
- Conditional Visibility Editor: Hide or reveal survey questions based on qualifying responses
- Create custom configured survey paths to direct unhappy customers to the appropriate workflows for issue resolution
- Automate survey requests and reminders
- Deploy survey requests via website, email, SMS, Conversational SMS, and point-of-service kiosks
- Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
- Use custom-branded, industry-specific request templates
- Deploy automated drip campaigns to encourage survey engagement
- Instantly respond to surveys from a centralized dashboard
- Generate sentiment-specific response macros for your brand and individual locations
- Send immediate, location-based responses using a fully integrated credential repository
- Analyze and report on results and trends
- Track essential survey metrics at the location level, including Requests Sent, Requests Opened, Surveys Completed, and NPS Score
- Link customer demographic and transaction data to each survey for improved reporting and response
- Filter NPS scores by demographic to identify which customer segments need your attention
- Configure, save, and schedule custom-designed, automated reports
- Run cross-tabulation reports to understand the relationships between survey questions
- Aggregate feedback from surveys and reviews to support AI-driven text and sentiment analysis with Operational Insights
- Amplify the voice of the customer via streaming surveys to your website and Automated Review Creation
- Syndicate customer survey summaries (star rating + comments) to your location pages via API
- Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
- Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
- Publish either via iframe (served by Reputation) or SEO-optimized mode (served by your domain)
- Generate additional Review volume via Automated Review Creation
Employee Engagement
Employee Engagement – 1 to 500 Employees
RDC-EMENG-19A
Employee Engagement – 500 to 2,500 Employees
RDC-EMENG-19B
Employee Engagement – Over 2,500 Employees
RDC-EMENG-19C
- Enable the Voice of Employee taxonomy in Experience Insights
- Break down open-ended feedback into key categories (Management, Benefits, Training, etc.)
- Analyze and report on results and trends regarding employee feedback
Social Suite
Social – Basic
RDC-SOCL-19B
- Monitor and respond on Facebook, Instagram, and Twitter
- Read, like, manage, and reply to comments across the highest-traffic social media websites
- Respond privately via Facebook Messenger
- Monitor corporate social profiles and pages for your individual locations
- Gain centralized access to all of your profiles via Simple O-Auth
- Manage unlimited Social accounts
- Create and publish location-specific content on Facebook, Instagram, Twitter, Google My Business, LinkedIn, and YouTube
- Design, assign, and schedule customized posts for one or many locations
- Customize post templates for individual rooftops
- Oversee social content with a post publishing approval workflow
- Review all scheduled posts using a centralized publishing calendar
- Manage fully integrated approval workflows via email or mobile app notifications
- Analyze and report on social engagement
- View powerful social engagement metrics for every social platform and location
- Analyze Facebook post and page performance by metrics including Engagement, Likes, Clicks, Check-ins, and overall Reach
- Analyze Instagram post and page performance by metrics including Engagement, Likes, Comments, and Reach
- Analyze Twitter post and page performance by metrics including Total Followers, Total Tweets, Mentions, Retweets, and Replies
Social – Advanced
RDC-SURV-19A
- Manage publishing campaigns in manual or automated mode
- Unify your social media presence by scheduling multi-post campaigns across distributed teams and locations
- Set content expiration dates or time-to-live thresholds for individual posts and campaigns
- Enable location tagging to align campaigns with regional markets and subsectors (e.g. locations experiencing snowy weather, pediatrics-focused facilities)
- Curate a library of images, videos, and content for your organization
- Store curated posts or RSS feed data in the Content Library for easy selection and publication
- Tag content for streamlined filtering and classification
- Ability to boost social posts on Facebook
- Extend the reach of your custom Facebook posts
- Define targeted audiences based on attributes including location, interests, and more
- Analyze and report on social tags and sentiments
Social Listening – Good
- Track mentions of your brand in the form of text across thousands of sources in real-time
- Sources include websites, major social networks, and RSS outlets
- Be alerted to changes in mention volume
- Tag mentions to analyze and follow-up
- Identify the topics and sentiment shaping your online presence
- Track mentions by brand, source, topic, etc.
- Understand each keyword’s audiences and trends
- Analyze sentiment over time and understand what resonates with your audience
- Configure up to 3 total monitors with custom keywords and logic to define your preferred search queries
- Receive guidance on how to leverage the Reputation Social Listening product to monitor your brand/competitors incl. initial training & setup
Social Listening 25,000 mentions
RDC-SL25K-20A
Social Listening 100,000 mentions
RDC-SL100K-20A
Social Listening 500,000 mentions
RDC-SL500K-20A
Social Listening 1,000,000 mentions
RDC-SL1M-20A
Social Listening Additional 1,000,000 mentions
RDC-SL1MADD-20A
Social Listening – Better
- Access to everything included in ‘Social Listening – Good’
- Track mentions of your brand in the form of images
- Configure up to 10 total monitors with custom keywords and logic to define your preferred search queries with
- Request access to historical mentions data via your CSM ad-hoc at no additional charge
- Receive guidance on how to leverage the Reputation Social Listening product to monitor your brand/competitors, incl. initial training & setup, and creation of up to 3 simple monitors
Social Listening 25,000 mentions
RDC-SL25K-20B
Social Listening 100,000 mentions
RDC-SL100K-20B
Social Listening 500,000 mentions
RDC-SL500K-20B
Social Listening 1,000,000 mentions
RDC-SL1M-20B
Social Listening Additional 1,000,000 mentions
RDC-SL1MADD-20A
Messaging
Messaging – Good
RDC-MSG-20A
- Receive and send unlimited messages on Facebook, Google, and Twitter
- Unlimited messages on Facebook & Google
- Response templates included
- Reporting: response time and response rate by team member
- Includes web & mobile
Messaging – Better
RDC-MSGG-20A
- Everything included in ‘Messaging – Good’
- Basic automated response engines
Messaging – Best
RDC-MSGGG-20A
- Everything included in ‘Messaging – Better’
- Dedicated SMS number per location
- Up to 1,000 monthly SMS (inbound or outbound)”
Messaging SMS Add-On
RDC-SMSADD-20A
- Add another 1,000 SMS messages (inbound or outbound)
Actions
Actions
RDC-TCK-19A
- Track and resolve customer issues identified in Surveys and Reviews
- Configure email notifications for new Actions tickets, updates, notes, and more
- Respond directly to Surveys and Reviews and collaborate with team members within each ticket
- New tickets automatically generated for custom-defined feedback events
- Define rules for when and how Actions generates new tickets based on feedback sentiment, keywords, locations, etc.
- Create custom stages, SLAs, and workflows for issue escalation and resolution
- Create custom tags and stages to track and filter your workflows
- Create custom queues with role-based visibility
- Assign and categorize tickets to promote visibility and drive resolution
- Add and update internal notes to collaborate with colleagues
- Track and analyze Actions ticket progress via live dashboard and email updates
- View tickets by stage (e.g. open, closed, overdue, in-progress)
- Manually change ticket stages
- Analyze ticket by source, location, stage, tag, queue, sentiment, and more
- Instantly add internal notes to tickets by replying to email notifications
Competitive Insights
Local Competitor Reporting (up to 3 local competitors)
RDC-INSL-19A
- Location-based competitive insights
- Compare your locations’ performance vs. local competitors in areas such as review volume, average star rating, feedback sentiment, Reputation Score, and many more
- Benchmark ORM performance against up to 3 local competitors
- Specify competing brands or allow our algorithms to automatically select competitors by proximity
- Compare and report on metrics including feedback volume, average rating, and sentiment
- Schedule automated reports and periodic digests delivered in PDF or CSV format
- Simple scores and dashboards reveal winning and losing locations in each market
- Analyze real-time and historic data
- Aggregate competitive insights by brand, region, and additional custom location filters
Local Competitor Reporting (up to 5 local competitors)
RDC-INSL-19B
Location-based competitive insights
- Compare your locations’ performance vs. local competitors in areas such as review volume, average star rating, feedback sentiment, Reputation Score, and many more
Benchmark ORM performance against up to 5 local competitors
- Specify competing brands or allow our algorithms to automatically select competitors by proximity
Compare and report on metrics including feedback volume, average rating, and sentiment
- Schedule automated reports and periodic digests delivered in PDF or CSV format
- Simple scores and dashboards reveal winning and losing locations in each market
Analyze real-time and historic data
- Aggregate competitive insights by brand, region, and additional custom location filters
Brand Competitor Reporting (up to 3 brands)
RDC-INSB-19A
Brand-based competitive insights
- Compare your organization’s performance vs. competing brands in areas including review volume, average star rating, feedback sentiment, Reputation Score, and many more
Benchmark ORM performance against up to 3 national competitors (2,000 locations per brand)
- Specify competing brands or allow our algorithms to automatically select competitors by industry
Compare and report on metrics including feedback volume, average rating, and sentiment
- Schedule automated reports and periodic digests delivered in PDF or CSV format
- Simple scores and dashboards reveal your ORM performance vs. your sector’s leading brands
Analyze real-time and historic data
- Benchmark your performance against brand rivals in the present or over time
Brand Competitor Reporting (up to 4 brands)
RDC-INSB-19B
Brand Competitor Reporting (up to 5 brands)
RDC-INSB-19C
Brand Competitor Reporting (up to 6 brands)
RDC-INSB-19D
Brand Competitor Reporting (up to 7-12 brands)
RDC-INSB-19E
Location Mirroring
Location Mirroring (Automotive Groups)
RDC-MIRR-19A
- Add a location to your group tenant from the corresponding OEM tenant
- Link publicly available information (e.g., third-party reviews) from the OEM tenant to the group tenant
- Toggle to OEM tenant(s) to access private information (e.g., OEM survey data)
Add-on Integrations
TripAdvisor (Reviews)
ADD-TADV-19A
Apartment Ratings (Reviews)
ADD-APRT-19A
Judy’s Book (Reviews)
ADD-JUDY-19A
Yardi Integration Module (Reviews)
ADD-YARDI-19A
Localeze Aggregator (Business Listings)
ADD-LOCL-19A
Managed Services - Moderation & Response
Managed Review/Survey Moderation – Up to 3K Reviews per year
SVC-MOD-19A
Managed Review/Survey Moderation – Up to 10K Reviews per year
SVC-MOD-19B
Managed Review/Survey Moderation – Up to 20K Reviews per year
SVC-MOD-19C
Managed Review/Survey Moderation – Up to 50K Reviews per year
SVC-MOD-19D
Managed Review/Survey Moderation – Unlimited Reviews
SVC-MOD-19E
- Dedicated team moderates all first and third-party reviews prior to publication
- Industry-specific filters applied for profanity, privacy, legal compliance, and additional custom guidelines
- Receive immediate alerts for flagged reviews
Managed Review/Survey Response (Positive Only) – Up to 3K Responses per year
SVC-MRPOS-19A
Managed Review/Survey Response (Positive Only) – Up to 10K Responses per year
SVC-MRPOS-19B
Managed Review/Survey Response (Positive Only) – Up to 20K Responses per year
SVC-MRPOS-19C
Managed Review/Survey Response (Positive Only) – Up to 50K Responses per year
SVC-MRPOS-19D
Managed Review/Survey Response (Positive Only) – Unlimited Responses
SVC-MRPOS-19E
- Dedicated team monitors and responds to all positive reviews
- Client specifies review websites for monitoring
- Reputation’s review response team is trained on industry-specific feedback management policies and best practices, including HIPAA
- 24-hour turnaround when valid credentials are in place
- Reputation reports on response metrics monthly
- Response templates customized for your brand goals and guidelines
- We work closely with you to develop response objectives and requirements
Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Up to 3K Responses per year
SVC-MRPOSNEG-19A
Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Up to 10K Responses per year
SVC-MRPOSNEG-19B
Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Up to 20K Responses per year
SVC-MRPOSNEG-19C
Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Up to 50K Responses per year
SVC-MRPOSNEG-19D
Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Unlimited Responses
SVC-MRPOSNEG-19E
- Dedicated team monitors and responds to all negative reviews or all negative and positive reviews
- Client specifies review websites for monitoring
- Reputation’s review response team is trained on industry-specific feedback management policies and best practices, including HIPAA
- 24-hour turnaround when valid credentials are in place
- Reputation reports on response metrics monthly
- Response templates customized for your brand goals and guidelines
- We work closely with you to develop response objectives and requirements
Managed Services - Social Media
Managed Social Branded Publishing (3X/week)
SVC-MSBP-19A
- Branded graphics, copy and animation developed specifically for your industry
- Reputation’s team of Social Media Specialists develops unique, brand-aligned content designed to generate engagement and drive community growth
- Managed publishing to Facebook
- We manage content publication to optimize your presence across the highest-traffic social media websites
- Client direction and approval welcome
- We use your brand guidelines and provided assets to develop industry-relevant content
Managed Social Industry Publishing (3X/week)
SVC-MSBP-19A
- Strategic content developed specifically for your industry and brand
- Useful, educational, and engaging content focused on time-based and seasonal events, celebrations, and national/regional promotions
- Managed publishing to Facebook
- Drive community engagement across the highest-traffic social media website
- Localized content features your brand and location names
- We strategically design content to grow local community engagement
Managed Social Response (All Posts)
SVC-MSRE-19A
- Reputation’s Social Response team monitors and responds to all social posts
- Reputation’s Managed Social Response services complement our posted content Monday-Friday
- We ensure that posts we make on your behalf are driving positive and productive engagements.
- RDC flags and deletes inappropriate content per customer brand guidelines
- Receive immediate alerts for negative comments
Managed Social Response (only RDC posts)
SVC-MSRE-19B
- Reputation’s Social Response team monitors and responds to only social posts published by the Reputation team
- Reputation’s Social Response services complement our posted content Monday-Friday
- We ensure that posts we make on your behalf are driving positive and productive engagements.
- Reputation flags and deletes inappropriate content per customer brand guidelines
- Receive immediate alerts for negative comments
Manged Social Media Advertising
SVC-MFAD-19A
- Fully managed Social Media advertising campaigns
- Strategic campaign planning
- Full campaign lifecycle management (implementation, media buying, optimization and reporting)
- Monthly improvement based on CPL/CPA, ROAS and ROI
Facebook Marketplace Integration for Automotive
SVC-FBMP-20A
- Integrate used-vehicle inventory feeds with Facebook Marketplace
- Monthly Reporting including listings views, clicks, messages/calls
- Dedicated Ad Specialist optimizes listings and handles implementation process
Managed Services for Google
Managed Services for Google
RDC-GMBMR-19
- Complete review and optimization of critical data for your Google presence
- Strategic business data management and publication
- Enhanced engagement through Google including review requesting, as well as review and Q&A response management
- Leading ORM and CX analytics, insights, and reports
Education Services
Education – Fixed Fee
ED-VRTL-FIXED
- Custom training services
RXM Solutions and Services Bundles
| Package Entitlements | RXM Basic | RXM Essential | RXM Professional | |
| Code | RXM-B-20A | RXM-ES-20A | RXM-PRO-20A | |
| Description | Start establishing your listening posts to get found and get chosen | Expand your online presence to amplify your experience delivery | Fully optimize your reputation and experience management | |
| Base Reputation Management Platform | Standard | Standard | Standard | |
| Implementation | Included | Included | Included | |
| Reviews | Standard | Standard | Standard | |
| Business Listings Management | Standard | Standard | Standard | |
| Surveys | One survey per license, either regular or conversational | Up to three surveys per license, either regular or conversational | Five or more surveys per license, either regular or conversational | |
| SaaS CRM Integration | Included | Included | Included | |
| Managed Services – Reviews Moderation & Response | Up to five reviews per month/license | Up to ten reviews per month/license | Up to fifteen reviews per month/license | |
| Social Suite | ADD-ON | Publish and Respond (FB, Twitter, LinkedIn) | + Facebook Messaging + Google Business Messaging | |
| Messaging | ADD-ON | ADD-ON | Included with no 1,000 SMS Facebook, Instagram, & Google Business Messaging Included | |
| Managed Services – Surveys Responding | Up to 25 reviews or surveys per month/license | Custom | ||
| Actions | Standard | Standard | ||
| Competitive Reporting | Standard, Local Reporting per license | |||
| Employee Engagement | Standard | |||
| Managed Services – Social Media | Standard | |||
| Available Entitlements for All RXM Packages | ||||
| Reputation Score X | Included | Included | Included | |
| Review Booster | Standard | Standard | Standard | |
| Experience Insights | Standard | Standard | Standard | |
| Professional Services SKUs* Included with RXM Packages | – PROSERV-CORE-BASIC – PROSERV-REQ-INTEG-BASIC – PROSERV-REVBR-BASIC | – PROSERV-CORE-BASIC – PROSERV-SRVY-BASIC – PROSERV-REQ-INTEG-BASIC – PROSERV-ACT-BASIC – PROSERV-REVBR-BASIC | – PROSERV-CORE-BASIC – PROSERV-PAGES-BASIC – PROSERV-SRVY-ADV – PROSERV-REQ-INTEG-BASIC – PROSERV-ACT-ADV – PROSERV-SRVY-BASIC – COMP REPORTING – PROSERV-REVBR-BASIC |
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