Standard Product Descriptions

We offer a variety of packages to help you get the most out of the Reputation platform.

Base Reputation Management Platform

RDC-PLAT-19A

Cloud-based access
- Access our platform from any computer with a modern browser and internet connection
- Scalable user, location, and permission management with unlimited logins
- Fine-grained role management that scales with organizational structure and desired access permissions
- Add, remove, or update users and locations automatically (via API or via CSV feed over SFTP)
- Manage all location credentials at the corporate, regional, or local level
- Upload and manage corporate and location logos for alerting and customer outreach
Custom notifications management
- Notifications for new feedback (reviews, surveys, listings, etc.) delivered via platform, email, or on mobile app
- Customizable alert frequency
- Respond to alerts immediately
Dashboards and Reports
- Generate location-based reports for all levels of your organization
- Run reports in real-time, export as PDF or HTML, or schedule for automatic delivery
- Choose from a variety of available reports including: Executive Summary, Star Ratings, Sentiment, Reputation Score, Under and Over-Performing Locations, and more
- Build granular, custom reports with the drag-and-drop Report Builder
Reputation Mobile App
- Available for iOS and Android
- Monitor your reviews, survey responses, social presence, Actions, Inbox and Reputation Score
- Respond to and forward customer feedback
- Create, schedule, approve, and publish social posts (requires purchase of Social solution)
- Enable frontline employees to instantly request customer reviews from a mobile device
- Link customers directly to review or social media sites via SMS
- Use templates or custom request forms
- Promote customer engagement and friendly competition with the Requests Leaderboard
- Engage with your customers on SMS, Google, Facebook using a centralized Inbox.
Experience Insights (Text and Sentiment Analysis)
- Track the topics driving customer feedback to understand operational strengths and weaknesses
- Industry-specific topic categories are automatically identified using AI and machine learning
- Multiple automated text analysis tools applied to Surveys and Reviews: Word Cloud, Sentiment Map, Operations, and Big Movers leaderboard
- Track sentiment trends, keyword impact and location-level progress by category—across custom location groups or your entire organization
- View rating breakdowns across locations, websites, and survey campaigns
- Compare your performance to industry peers
- Generate Insights-driven reports for print or automated email distribution (PDF or CSV)
Listings Performance Analysis
- Audit listings accuracy and distribution across the highest-traffic listings websites
Reputation Score
- The only comprehensive, accurate measure of how your business is found, chosen, and experienced
- Drill down into weighted Reputation Score sub-components (e.g. Listings Accuracy, Review Volume, Average Star Rating) to understand your strengths and areas to improve
- Score your locations against average and best-in-class competitors across your industry
Google Q&A
- Monitor and respond to local customer questions in the Google Knowledge Panel
- Post and answer FAQs to streamline the customer journey
Customer Support
- Support includes access to Reputation Help Center (help.reputation.com), our cloud-based resource for training videos and frequently asked questions

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Reviews

RDC-REVW-19A

Monitor reviews across 130+ websites
- Access a frequently updated, global list of websites’ reviews from a single centralized dashboard
- Receive review alerts via email and customize alert frequency
- Flag, forward, or share important reviews for follow-up action
- Filter reviews by location, website, sentiment, date, and additional custom filters
- Analyze trends for review sentiment, volume, average rating and more
Respond to reviews from one centralized dashboard
- Bulk Respond to reviews across multiple sources and channels, filtered by source
- Utilize AI-powered responses to have more personalized and faster review responses
- Receive deep-rooted insights in your reviews utilizing ML-powered industry or custom taxonomies
- Customizable Reporting: Detailed reporting and analytics to derive actionable insights and make informed decisions.
- Leverage a fully integrated credential repository to send immediate, location-based responses
- Integrate with major customer support desks
Create custom response templates
- Efficiently create personalized responses using industry-specific or custom response macros
- Adapt response macros based on sentiment and location
Automate review requests and reminders
- Deploy review requests via multiple channels: website, email, SMS and point-of-service kiosks
- Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
- Utilize industry-specific or customized request templates
- Deploy automated drip campaigns to encourage customer feedback
- Prioritize the highest-impact review sites using our industry-specific, patented methodology
- With the Reputation app for iOS and Android, empower your team to request reviews from their mobile devices
Stream reviews to your webpage automatically
- Syndicate customer reviews to your location pages via API
- Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
- Publish reviews via an iframe (served by Reputation) or SEO-optimized mode (served by your domain)
- Improve search ranking with Google Rich Snippets
- Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
- (Healthcare clients) Import CAHPS reviews into the Reputation platform to stream CAHPS ratings and comments to your landing pages
- Ensure published feedback complies with privacy laws and organizational policies with Managed Review Moderation (additional paid service)
Analyze, report, and receive alerts on key metrics
- Report on review sentiment and rating trends, review response rates, review site activity and leading locations
- Tap into powerful, location-based customer engagement metrics such as Requests Sent, Emails Delivered, Emails Opened, etc.
- View a leaderboard of review requests and attributed reviews by requester, location, or divisional breakout
- Configure, save, and schedule packaged reports for automated email distribution

Feedback Anywhere

RDC-FBK-22A

Feedback Anywhere seamlessly integrates your other important data sources into Reputation.com to provide you with one analytics platform for all the metrics that matter to you.

Employee Sentiment

RDC-EMSEN-22A

Manage and respond to employee reviews from: Glassdoor, Kununu, Indeed, Seek, Niche, Comparably, Ambitionbox, Computrabajo, Careerbliss, Jobstreet, Clutch.co, Inhersight
Analyze the employee feedback themes from these review sources within Experience Insights

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Review Booster

(Formerly Google Seller Ratings)

RDC-REVBST-20A

• Automated Review Creation (ARC):
• Empowers consumers to generate reviews for your business
• Utilizes private API with our partners, including Google
• Automated process that requires a one-time set-up
• Increase the impact by streaming reviews to your own website
• Take advantage of Reputation.com’s unique experience based expertise and
continuous improvements of the product

Google Seller Ratings

RDC-GSR-22A

• Google-verified ratings and review count submitted for display alongside
your Google Ads
• Unlimited ratings and reviews transferred to Google automatically

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Business Listings

REP-LST-BL-25

Track your entire listings presence from one centralized dashboard
Single Source of Truth encompassing all of your location data
API updates to major listings sites; tail sites corrected via aggregators
Integrated Traffic Insights reveal actions (calls, directions, etc.) driven by improved listings
Retain complete and permanent ownership of all business location(s) listings data
Continuous auditing and correction of information on listings
Identify potential duplicate listings and easily choose to accept or reject them
GBP Q&A, GBP Posts, and GBP Messaging
Monthly Map Ranking Tracking with 2 default keywords

Listings – Visibility

RDC-BL-22A

Single Source of Truth encompassing all of your location data
Listings automatically created, claimed, unclaimed, and merged
API updates to major listings sites; tail sites corrected via aggregators
Track your entire listings presence from one centralized dashboard
Integrated Traffic Insights reveal actions (calls, directions, etc.) driven by improved listings
You retain complete and permanent ownership of all listings data
Continuous auditing and correction
Quarterly duplicate suppression

Listings – Engagement

RDC-BL-22B

Everything included in Listings – Visibility
GBM Q&A, GBM Posts, and GBM Messaging
Quarterly search rankings and 2 search ranking keywords/location

Listings – Conversion

RDC-BL-22C

Everything included in Listings – Engagement
Location pages
Monthly duplicate suppression, search ranking frequency, and up to 5 search ranking keywords/location
Optional: up to two locators

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Pages & Locators

Location Pages

RDC-SIML-19B

Location-based, performance-driven profile pages for physical locations and/or professionals
- Built with best-in-class SEO and CRO strategies
- Includes directory hierarchy pages (city/state/country) optimized for SEO purposes.
- Mobile responsive web pages
- Supports media elements like Images, Videos, Content Blocks and Fields, Links, Special Offers and Special Announcements
- Features that support non-duplicative content scaling
- Ability to preview before publishing media elements
- Ability to add Team Members
- Supports 3rd party integrations for Web Analytics, Scheduling and Reviews. Integrations include Google Analytics, Adobe Analytics, Google Tag Manager, Epic, Inquicker, DocASAP, NRC, Binary Fountain
- Supports Reputation Reviews
- Meets WCAG 2.0 Accessibility requirements
- Different templates included out of the box
- Track customer acquisition and conversions

Locator

RDC-SIML-19C

Create an intuitive search experience to drive searchers on your owned web assets to the locations and professionals that meet their needs.
- Includes customizable filters, autocomplete, and sortable results
- Ability to search by name, address or pre-defined filters
- Ability to customize display fields in locator results
- Different templates included out of the box
- Access to an intuitive admin to update, adjust, and configure new and existing locators.

Group Page (per page)

RDC-SIMG-19A

Custom landing pages created for your unique groups or departments
- Control page design, display, content and data integration
- Groupings update automatically based on customer Source of Truth

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Surveys

Create and deploy branded, personalized, cross-platform surveys
- Build attractive surveys for native deployment via the web, email, SMS, Conversational SMS, and point-of-service kiosks
Numerous supported question types and conditional visibility
- Choose from NPS, Likert Scale, multi-select, text box, and numerous other question formats
- Conditional Visibility Editor: Hide or reveal survey questions based on qualifying responses
- Create custom configured survey paths to direct unhappy customers to the appropriate workflows for issue resolution
Automate survey requests and reminders
- Deploy survey requests via website, email, SMS, Conversational SMS, and point-of-service kiosks
- Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
- Use custom-branded, industry-specific request templates
- Deploy automated drip campaigns to encourage survey engagement
Instantly respond to surveys from a centralized dashboard
- Generate sentiment-specific response macros for your brand and individual locations
- Send immediate, location-based responses using a fully integrated credential repository
Analyze and report on results and trends
- Track essential survey metrics at the location level, including Requests Sent, Requests Opened, Surveys Completed, and NPS Score
- Link customer demographic and transaction data to each survey for improved reporting and response
- Filter NPS scores by demographic to identify which customer segments need your attention
- Configure, save, and schedule custom-designed, automated reports
- Run cross-tabulation reports to understand the relationships between survey questions
- Aggregate feedback from surveys and reviews to support AI-driven text and sentiment analysis with Operational Insights
Amplify the voice of the customer via streaming surveys to your website and Automated Review Creation
- Syndicate customer survey summaries (star rating + comments) to your location pages via API
- Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
- Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
- Publish either via iframe (served by Reputation) or SEO-optimized mode (served by your domain)
- Generate additional Review volume via Automated Review Creation

Surveys – Up to 10K Completes

RDC-SURV-19F

Surveys – Up to 20K Completes

RDC-SURV-19A

Surveys – Up to 50K Completes

RDC-SURV-19B

Surveys – Up to 200K Completes

RDC-SURV-19C

Surveys – Up to 500K Completes

RDC-SURV-19D

Surveys – Unlimited Completes

RDC-SURV-19E

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Employee Sentiment

RDC-EMSEN-22A

Manage and respond to employee reviews from: Glassdoor, Kununu, Indeed, Seek, Niche, Comparably, Ambitionbox, Computrabajo, Careerbliss, Jobstreet, Clutch.co, Inhersight
Analyze the employee feedback themes from these review sources within Experience Insights

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Social Suite

Social Engagement

REP-SOC-ENG-25

Create, schedule and post social content across all connected profiles on major social networks, such as Facebook, Instagram, X (Twitter), LinkedIn, and TikTok
Set role-based permissions for access to the social calendar, media library and dashboards
AI-powered social content suggestions
Organize images, videos and content in the integrated media library
Access thousands of royalty-free images and videos via Unsplash integration
Boost social posts on Facebook
Manage social campaigns in manual or automated mode
Track performance with visually-engaging, real-time dashboards
Automate reporting cadence and share with team members and key stakeholders
Review and respond to Facebook comments and messages via the Inbox
Receive and send unlimited messages on Facebook, Instagram and X (Twitter) in the Inbox
Basic automated response engines and response templates included (via Inbox)
Track and report on response time and response rate by team member
Includes web & mobile*
(*limited functionality)

Social Direct Messaging

REP-SOC-MSG-25

Manage all social conversations from a centralized Inbox
Receive and send unlimited direct messages (DMs) on Facebook, Instagram and X (Twitter)
Respond to social post comments
Response templates included
Track response time and response rate by team member
Includes web & mobile

Social

RDC-SOCL-19A

Manage publishing campaigns in manual or automated mode
Library of images, videos and content for your organization
Receive real-time alerts based on keywords
Ability to boost social posts on Facebook
Analyze and report on social tags and sentiments

Social w/ Messaging – Good

RDC-SOMS-21A

Everything included in Social (RDC-SOCL-19A)
Everything included in Messaging – Good (RDC-MSG-20A)

Social w/ Messaging – Better

RDC-SOCL-21B

Everything included in Social (RDC-SOCL-19A)
Everything included in Messaging – Better (RDC-MSGG-20A)

Social w/ Messaging – Best

RDC-SOCL-21C

Everything included in Social (RDC-SOCL-19A)
Everything included in Messaging – Best (RDC-MSGGG-20A)

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Social Listening

Social Listening Mentions

Product Codes:

REP-SCL-MTN-25-25
REP-SCL-MTN-100-25
REP-SCL-MTN-500-25
REP-SCL-MTN-1M-25
REP-SCL-MTN-ADD25-25*
REP-SCL-MTN-ADD1M-25*

Product Features:

Up to number of mentions sold, annually
Unlimited monitors, dashboards and reports
Track mentions of your brand across channels such as X (Twitter), Instagram, TikTok and Facebook in real-time
Monitor thousands of digital channels, including video (such as YouTube, Vimeo etc.), blogs, RSS feeds, and news forum sources
Analyze real-time sentiment data to gauge customer satisfaction
Receive real-time alerts based on keywords
Access to historical X (Twitter) data, reaching back to the beginning of the network
AI-driven custom categories, insights and smart widgets
* Available only with 25K Add-on: Access to 25K additional standard mentions – Twitter, Reddit, blogs, news, forums, message boards, IG, and FB
* Available only with 1M Add-on: Access to 1M additional standard mentions – Twitter, Reddit, blogs, news, forums, message boards, IG, and FB

Image Analysis

Product Codes:

REP-SCL-IM-AN-500-25
REP-SCL-IM-AN-1M-25

Product Features:

Image analysis
Video (e.g. YouTube), blog, and forum sources
AI smart widgets
AI driven custom categories, and insights
Unlimited monitors

Social Listening – Good

Track mentions of your brand across Twitter, blogs, news, forums, message boards, IG, and FB in real-time
Analyze sentiment over time and understand what resonates with your audience
Up to 25 total monitors

Social Listening – Good Up to 25K Mentions

RDC-SL25K-20A

Social Listening – Good Up to 100K Mentions

RDC-SL100K-20A

Social Listening – Good Up to 500K Mentions

RDC-SL500K-20A

Social Listening – Good Up to 1M Mentions

RDC-SL1M-20A

Social Listening – Better

Everything included in ‘Social Listening – Good’
Access to historical data
Up to 100 total monitors

Social Listening – Better Up to 25K Mentions

RDC-SL25K-20B

Social Listening – Better Up to 100K Mentions

RDC-SL100K-20B

Social Listening – Better Up to 500K Mentions

RDC-SL500K-20B

Social Listening – Better Up to 1M Mentions

RDC-SL1M-20B

Social Listening – Best

Everything included in ‘Social Listening – Better’
Image analysis, premium video (e.g. YouTube), blog, and forum sources
AI smart widgets
AI driven custom categories, and insights
Unlimited monitors

Social Listening – Best Up to 500K Mentions

RDC-SL500K-20C

Social Listening – Best Up to 1M Mentions

RDC-SL1M-20C

Social Listening – Good/Better Add 1M Mentions

RDC-SL1MADD-20A

Access to 1M additional standard mentions – Twitter, blogs, news, forums, message boards, IG, and FB

Social Listening – Best Add 1M Mentions

RDC-SL1MADD-20C

Access to 1M additional premium mentions – incl. Image analysis, premium video (e.g. YouTube,) blog, and forum sources

Social Listening – Best Add 1M Mentions

RDC-NUVI-HUB

Dedicated AWS Redshift data store that collects all of your social mentions and metadata through social listening monitoring
Integrate social data with most BI tools
Support your analysis with industry-leading Natural Language Processing (NLP) engine in speed and accuracy

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Messaging

SMS – Messaging

REP-MSG-SMS-25

Utilize SMS messaging to generate more feedback and communicate directly with consumers.
1,000 monthly SMS messages (inbound or outbound)

Messaging – Good

RDC-MSG-20A

Receive and send unlimited messages on Facebook, Google, and Twitter
Response templates included
Reporting: response time and response rate by team member
Includes web & mobile

Messaging – Better

RDC-MSGG-20A

Everything included in ‘Messaging – Good’
Basic automated response engines

Messaging – Best

RDC-MSGGG-20A

Everything included in ‘Messaging – Better’
Dedicated SMS number per location
Up to 1,000 monthly SMS (inbound or outbound)”

Messaging SMS Add-On

RDC-SMSADD-20A

Add another 1,000 SMS messages (inbound or outbound)

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Actions

RDC-TCK-19A

Track and resolve customer issues identified in Surveys and Reviews
- Configure email notifications for new Actions tickets, updates, notes, and more
- Respond directly to Surveys and Reviews and collaborate with team members within each ticket
New tickets automatically generated for custom-defined feedback events
- Define rules for when and how Actions generates new tickets based on feedback sentiment, keywords, locations, etc.
Create custom stages, SLAs, and workflows for issue escalation and resolution
- Create custom tags and stages to track and filter your workflows
- Create custom queues with role-based visibility
- Assign and categorize tickets to promote visibility and drive resolution
- Add and update internal notes to collaborate with colleagues
Track and analyze Actions ticket progress via live dashboard and email updates
- View tickets by stage (e.g. open, closed, overdue, in-progress)
- Manually change ticket stages
- Analyze ticket by source, location, stage, tag, queue, sentiment, and more
- Instantly add internal notes to tickets by replying to email notifications

Messaging – Better

RDC-MSGG-20A

Everything included in ‘Messaging – Good’
Basic automated response engines

Messaging – Best

RDC-MSGGG-20A

Everything included in ‘Messaging – Better’
Dedicated SMS number per location
Up to 1,000 monthly SMS (inbound or outbound)”

Messaging SMS Add-On

RDC-SMSADD-20A

Add another 1,000 SMS messages (inbound or outbound)

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Competitive Intelligence

RDC-INS-22A

Custom platform to access top competitors’ online reviews
Analyze competitive ratings, review comments, sentiment trends, impact drivers and more
Benchmark against competitors on brand, location, and industry level
Analyze current and historical data

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Location Mirroring

Location Mirroring (Automotive Groups)

RDC-MIRR-19A

Add a location to your group tenant from the corresponding OEM tenant
Link publicly available information (e.g., third-party reviews) from the OEM tenant to the group tenant
Toggle to OEM tenant(s) to access private information (e.g., OEM survey data)

Employee Engagement – 500 to 2,500 Employees

RDC-EMENG-19B

Employee Engagement – Over 2,500 Employees

RDC-EMENG-19C

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Add-on Integrations

TripAdvisor (Reviews)

ADD-TADV-19A

Apartment Ratings (Reviews)

ADD-APRT-19A

Judy’s Book (Reviews)

ADD-JUDY-19A

Yardi Integration Module (Reviews)

ADD-YARDI-19A

Localeze Aggregator (Business Listings)

ADD-LOCL-19A

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