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Standard Product Descriptions

Base Reputation Management Platform

Base Reputation Management Platform

RDC-PLAT-19A
  • Cloud-based access
    • Access our platform from any computer with a modern browser and internet connection
    • Scalable user, location, and permission management with unlimited logins
    • Fine-grained role management that scales with organizational structure and desired access permissions
    • Add, remove, or update users and locations automatically (via API or via CSV feed over SFTP)
    • Manage all location credentials at the corporate, regional, or local level
    • Upload and manage corporate and location logos for alerting and customer outreach
  • Custom notifications management
    • Notifications for new feedback (reviews, surveys, listings, etc.) delivered via platform, email, or on mobile app 
    • Customizable alert frequency 
    • Respond to alerts immediately 
  • Dashboards and Reports
    • Generate location-based reports for all levels of your organization
    • Run reports in real-time, export as PDF or HTML, or schedule for automatic delivery
    • Choose from a variety of available reports including: Executive Summary, Star Ratings, Sentiment, Reputation Score, Under and Over-Performing Locations, and more
    • Build granular, custom reports with the drag-and-drop Report Builder
  • Reputation Mobile App
    • Available for iOS and Android
    • Monitor your reviews, survey responses, social presence, Actions, Inbox and Reputation Score 
    • Respond to and forward customer feedback 
    • Create, schedule, approve, and publish social posts (requires purchase of Social solution)
    • Enable frontline employees to instantly request customer reviews from a mobile device 
    • Link customers directly to review or social media sites via SMS
    • Use templates or custom request forms
    • Promote customer engagement and friendly competition with the Requests Leaderboard 
    • Engage with your customers on SMS, Google, Facebook using a centralized Inbox. 
  • Experience Insights (Text and Sentiment Analysis)
    • Track the topics driving customer feedback to understand operational strengths and weaknesses
    • Industry-specific topic categories are automatically identified using AI and machine learning
    • Multiple automated text analysis tools applied to Surveys and Reviews: Word Cloud, Sentiment Map, Operations, and Big Movers leaderboard
    • Track sentiment trends, keyword impact and location-level progress by category—across custom location groups or your entire organization
    • View rating breakdowns across locations, websites, and survey campaigns
    • Compare your performance to industry peers
    • Generate Insights-driven reports for print or automated email distribution (PDF or CSV)
  • Listings Performance Analysis
    • Audit listings accuracy and distribution across the highest-traffic listings websites 
  • Reputation Score
    • The only comprehensive, accurate measure of how your business is found, chosen, and experienced
    • Drill down into weighted Reputation Score sub-components (e.g. Listings Accuracy, Review Volume, Average Star Rating) to understand your strengths and areas to improve
    • Score your locations against average and best-in-class competitors across your industry
  • Google Q&A
    • Monitor and respond to local customer questions in the Google Knowledge Panel 
    • Post and answer FAQs to streamline the customer journey 
  • Customer Support
    • Support includes access to Reputation Help Center (help.reputation.com), our cloud-based resource for training videos and frequently asked questions

Reviews

Reviews

RDC-REVW-19A
  • Monitor reviews across 130+ websites
    • Access a frequently updated, global list of websites’ reviews from a single centralized dashboard
    • Receive review alerts via email and customize alert frequency
    • Flag, forward, or share important reviews for follow-up action
    • Filter reviews by location, website, sentiment, date, and additional custom filters
    • Analyze trends for review sentiment, volume, average rating and more
  • Respond to reviews from one centralized dashboard
    • Leverage a fully integrated credential repository to send immediate, location-based responses
    • Integrate with major customer support desks
  • Create custom response templates 
    • Efficiently create personalized responses using industry-specific or custom response macros
    • Adapt response macros based on sentiment and location
  • Automate review requests and reminders
    • Deploy review requests via multiple channels: website, email, SMS and point-of-service kiosks
    • Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
    • Utilize industry-specific or customized request templates
    • Deploy automated drip campaigns to encourage customer feedback
    • Prioritize the highest-impact review sites using our industry-specific, patented methodology 
    • With the Reputation app for iOS and Android, empower your team to request reviews from their mobile devices 
  • Stream reviews to your webpage automatically
    • Syndicate customer reviews to your location pages via API
    • Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
    • Publish reviews via an iframe (served by Reputation) or SEO-optimized mode (served by your domain)
    • Improve search ranking with Google Rich Snippets
    • Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
    • (Healthcare clients) Import CAHPS reviews into the Reputation platform to stream CAHPS ratings and comments to your landing pages
    • Ensure published feedback complies with privacy laws and organizational policies with Managed Review Moderation (additional paid service)  
  • Analyze, report, and receive alerts on key metrics
    • Report on review sentiment and rating trends, review response rates, review site activity and leading locations 
    • Tap into powerful, location-based customer engagement metrics such as Requests Sent, Emails Delivered, Emails Opened, etc.
    • View a leaderboard of review requests and attributed reviews by requester, location, or divisional breakout
    • Configure, save, and schedule packaged reports for automated email distribution

Review Booster

Review Booster

RDC-REVBST-20A

(Formerly Google Seller Ratings)

  • Boost review volume fast via the power of two components:
    • Primary component: Automated Review Creation (ARC):
      • Empowers consumers to generate reviews for your business
      • Utilizes private API with our partners, including Google and TripAdvisor
      • Automated process that requires a one-time set-up
      • Increase the impact by streaming reviews to your own website
      • Take advantage of Reputation’s unique experience-based expertise and continuous product improvements
    • Secondary Component: Google Seller Ratings 
      • Google-verified ratings and review count submitted for display alongside your Google Ads
      • Unlimited ratings and reviews transferred to Google automatically

Business Listings and Directory

Business Listings Management

RDC-BLST-19A
  • Single Source of Truth encompassing the important dimensions of your location data
    • 120+ predefined fields based on your industry (for example: name, street address, photos, menus, or  FAQs, as applicable)
    • Ability to manage healthcare insurances on Google at scale 
    • Automatic update and retrieval between your database and the Reputation platform using Reputation REST API
    • Support for CSV import/export of all your entity data
    • Automatic data cleansing, normalization, and enrichment at data ingestion
    • Extensible architecture to allow combining standard and custom fields
    • Detailed field-level read/write permissions allowing for complex enterprise deployments
  • Listings management for multi-location enterprises
    • Create and control new business listings data on partner publisher sites. The current list of publisher sites is available in Table 1 below
    • Manage and update listings to publishers
    • Close and remove listings when they are no longer relevant
    • Listings automatically analyzed and corrected nightly to maintain accuracy and consistency across publishers
    • Receive and manage user suggestions in a single dashboard to improve the quality of data in your Source of Truth
  • Listings duplicate suppression
    • Receive alerts when potential duplicates for your listings are detected. Duplicate detection is performed quarterly.
    • Reputation will coordinate with publishers to suppress or merge the duplicate listings once confirmed by the client. 
    • Reputation makes no guarantee that all duplicate business listings will be identified or removed.
  • Listings Insights and Metrics
    • Out-of-the-box dashboards detailing who is searching for your business, how they are finding you, and the key demographics engaging with your brand online
    • Gain a deeper understanding of your best channels by publishing source-specific UTM tags to your website URLs
  • Retain complete and permanent ownership of all listings data
    • All location data and credentials are available to you at any time
    • Reputation does not revert your listings to a previous state if our partnership ends 

Table 1: List of publishers currently synced by Reputation

Publisher Submission Delivery Protocol Publication expectation Proof of publication Geo
Google Real-time API Real-time Available Global
Apple Bi-weekly Flat file >10 - < days Not Available Global
Facebook Real-time API Real-time Available Global
Bing Real-time API <20 days Available Global
TomTom Monthly Flat file ~90 days Not Available Global
Foursquare/Factual Monthly Flat-file ~30 days Available Global
Here Monthly Flat file ~90 days Not Available Global
Neustar-Localeze Real-time API ~30 days Available North America
Caredash Real-time API Real-time Available North America
DocSpot Monthly Flat-file ~14 Days Available North America
Judy’s Book* Real-time API Real-time Available North America
Zillow Bi-Weekly Flat file 1-2 days Available North America
WebMD/Vitals 72-Hour Flat file 1-2 days Available North America
  • Publication expectation is calculated starting from the submission date
  • Directories marked with a star (*) are available as an add-on and are not part of the standard Business Listings product
  • Reputation does not guarantee the display of any content on Publishers’ sites. Publishers are third-parties independent of Reputation, and the content displayed by each Publisher’s site is always subject to change.
  •  

Table 2: Field Publishing Details

  Google Apple Facebook Bing Factual Foursquare TomTom Here Neustar-Localeze
Caredash DocSpot Zillow Judy’s Book WebMD/Vitals
ID Y Y Y Y Y Y
Location Name Y Y Y Y Y Y Y Y Y Y Y Y Y
Category Y Y Y Y Y Y Y Y Y Y Y
Address Y Y Y Y Y Y Y Y Y Y Y Y Y
Latitude/Longitude Y Y Y Y Y Y Y Y
Service Areas Y Y
Phone Number Y Y Y Y Y Y Y Y Y Y Y Y Y
Website URLs Y Y Y Y Y Y Y Y Y Y Y Y Y
Description Y Y Y Y Y Y
Business Hours Y Y Y Y Y Y Y Y Y Y Y Y
Special Hours Y Y
Additional Hours Y
Photos/Media Y Y Y Y Y Y Y Y Y
Payment Methods Y Y Y Y
NPI Y Y Y Y
Open/Closed Y Y Y Y
  • Publishers have individual guidelines for data quality (permitted characters, address format, etc.). Non-compliant data will not be published. 

Out of scope:

Standard business listings customers do not have access to the following:

  • Reputation employees generating social media content on Google Posts, Facebook, etc.
  • Reputation employees confirming or rejecting potential duplicates in the platform. The confirmation of the duplicate is the client’s responsibility 
  • Reputation employees confirming or rejecting data suggestions in the platform. The confirmation or rejection of data suggestions is the client’s responsibility.
  • Reputation employees loading data in the platform on behalf of clients
  • Reputation employees resizing or cropping photos to align with source guidelines.  

Location Pages

RDC-SIML-19B
  • Location-based, performance-driven profile pages for physical locations and/or professionals
    • Built with best-in-class SEO and CRO strategies 
    • Includes directory hierarchy pages (city/state/country) optimized for SEO purposes.
    • Mobile responsive web pages
    • Supports media elements like Images, Videos, Content Blocks and Fields, Links, Special Offers and Special Announcements
    • Features that support non-duplicative content scaling
    • Ability to preview before publishing media elements
    • Ability to add Team Members 
    • Supports 3rd party integrations for Web Analytics, Scheduling and Reviews. Integrations include Google Analytics, Adobe Analytics, Google Tag Manager, Epic, Inquicker, DocASAP, NRC, Binary Fountain
    • Supports Reputation Reviews
    • Meets WCAG 2.0 Accessibility requirements
    • Different templates included out of the box
    • Track customer acquisition and conversions

Locator

RDC-SIML-19C
  • Create an intuitive search experience to drive searchers on your owned web assets to the locations and professionals that meet their needs. 
    • Includes customizable filters, autocomplete, and sortable results 
    • Ability to search by name, address or pre-defined filters
    • Ability to customize display fields in locator results 
    • Different templates included out of the box
    • Access to an intuitive admin to update, adjust, and configure new and existing locators.

Group Page Template (per template)

RDC-SIMP-19A
  • Custom landing page templates created for your unique groups or departments
    •  Control page design, display, content and data integration 
    •  Groupings update automatically based on customer Source of Truth

Group Page (per page)

RDC-SIMG-19A
  •  Custom landing pages created for your unique groups or departments
    •  Control page design, display, content and data integration 
    •  Groupings update automatically based on customer Source of Truth

Surveys

Surveys – Up to 10K Completes

RDC-SURV-19F

Surveys – Up to 20K Completes

RDC-SURV-19A

Surveys – Up to 50K Completes

RDC-SURV-19B

Surveys – Up to 200K Completes

RDC-SURV-19C

Surveys – Up to 500K Completes

RDC-SURV-19D

Surveys – Unlimited Completes

RDC-SURV-19E

  • Create and deploy branded, personalized, cross-platform surveys
    • Build attractive surveys for native deployment via the web, email, SMS, Conversational SMS, and point-of-service kiosks
  • Numerous supported question types and conditional visibility
    • Choose from NPS, Likert Scale, multi-select, text box, and numerous other question formats
    • Conditional Visibility Editor: Hide or reveal survey questions based on qualifying responses
    • Create custom configured survey paths to direct unhappy customers to the appropriate workflows for issue resolution 
  • Automate survey requests and reminders
    • Deploy survey requests via website, email, SMS, Conversational SMS, and point-of-service kiosks
    • Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
    • Use custom-branded, industry-specific request templates
    • Deploy automated drip campaigns to encourage survey engagement 
  • Instantly respond to surveys from a centralized dashboard
    • Generate sentiment-specific response macros for your brand and individual locations
    • Send immediate, location-based responses using a fully integrated credential repository
  • Analyze and report on results and trends
    • Track essential survey metrics at the location level, including Requests Sent, Requests Opened, Surveys Completed, and NPS Score
    • Link customer demographic and transaction data to each survey for improved reporting and response
    • Filter NPS scores by demographic to identify which customer segments need your attention
    • Configure, save, and schedule custom-designed, automated reports
    • Run cross-tabulation reports to understand the relationships between survey questions 
    • Aggregate feedback from surveys and reviews to support AI-driven text and sentiment analysis with Operational Insights
  • Amplify the voice of the customer via streaming surveys to your website and Automated Review Creation
    • Syndicate customer survey summaries (star rating + comments) to your location pages via API
    • Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
    • Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
    • Publish either via iframe (served by Reputation) or SEO-optimized mode (served by your domain)
    • Generate additional Review volume via Automated Review Creation

Employee Engagement

Employee Engagement – 1 to 500 Employees

RDC-EMENG-19A

Employee Engagement – 500 to 2,500 Employees

RDC-EMENG-19B

Employee Engagement – Over 2,500 Employees

RDC-EMENG-19C

  • Enable the Voice of Employee taxonomy in Experience Insights
  • Break down open-ended feedback into key categories (Management, Benefits, Training, etc.)
  • Analyze and report on results and trends regarding employee feedback

Social Suite

Social – Basic

RDC-SOCL-19B
  • Monitor and respond on Facebook, Instagram, and Twitter
    • Read, like, manage, and reply to comments across the highest-traffic social media websites 
    • Respond privately via Facebook Messenger
    • Monitor corporate social profiles and pages for your individual locations
    • Gain centralized access to all of your profiles via Simple O-Auth
  • Manage unlimited Social accounts
  • Create and publish location-specific content on Facebook, Instagram, Twitter, Google My Business, LinkedIn, and YouTube
    • Design, assign, and schedule customized posts for one or many locations
    • Customize post templates for individual rooftops
  • Oversee social content with a post publishing approval workflow
    • Review all scheduled posts using a centralized publishing calendar
    • Manage fully integrated approval workflows via email or mobile app notifications
  • Analyze and report on social engagement
    • View powerful social engagement metrics for every social platform and location
    • Analyze Facebook post and page performance by metrics including Engagement, Likes, Clicks, Check-ins, and overall Reach
    • Analyze Instagram post and page performance by metrics including Engagement, Likes, Comments, and Reach
    • Analyze Twitter post and page performance by metrics including Total Followers, Total Tweets, Mentions, Retweets, and Replies

Social – Advanced

RDC-SURV-19A

  • Manage publishing campaigns in manual or automated mode
    • Unify your social media presence by scheduling multi-post campaigns across distributed teams and locations 
    • Set content expiration dates or time-to-live thresholds for individual posts and campaigns
    • Enable location tagging to align campaigns with regional markets and subsectors (e.g. locations experiencing snowy weather, pediatrics-focused facilities)
  • Curate a library of images, videos, and content for your organization
    • Store curated posts or RSS feed data in the Content Library for easy selection and publication
    • Tag content for streamlined filtering and classification 
  • Ability to boost social posts on Facebook
    • Extend the reach of your custom Facebook posts 
    • Define targeted audiences based on attributes including location, interests, and more 
  • Analyze and report on social tags and sentiments

Social Listening – Good

  • Track mentions of your brand in the form of text across thousands of sources in real-time
    • Sources include websites, major social networks, and RSS outlets
    • Be alerted to changes in mention volume
    • Tag mentions to analyze and follow-up
  • Identify the topics and sentiment shaping your online presence
    • Track mentions by brand, source, topic, etc.
    • Understand each keyword’s audiences and trends
    • Analyze sentiment over time and understand what resonates with your audience
  • Configure up to 3 total monitors with custom keywords and logic to define your preferred search queries
  • Receive guidance on how to leverage the Reputation Social Listening product to monitor your brand/competitors incl. initial training & setup

Social Listening 25,000 mentions

RDC-SL25K-20A

Social Listening 100,000 mentions

RDC-SL100K-20A

Social Listening 500,000 mentions

RDC-SL500K-20A

Social Listening 1,000,000 mentions

RDC-SL1M-20A

Social Listening Additional 1,000,000 mentions

RDC-SL1MADD-20A

Social Listening – Better

  • Access to everything included in ‘Social Listening – Good’
  • Track mentions of your brand in the form of images
  • Configure up to 10 total monitors with custom keywords and logic to define your preferred search queries with 
  • Request access to historical mentions data via your CSM ad-hoc at no additional charge
  • Receive guidance on how to leverage the Reputation Social Listening product to monitor your brand/competitors, incl. initial training & setup, and creation of up to 3 simple monitors

Social Listening 25,000 mentions

RDC-SL25K-20B

Social Listening 100,000 mentions

RDC-SL100K-20B

Social Listening 500,000 mentions

RDC-SL500K-20B

Social Listening 1,000,000 mentions

RDC-SL1M-20B

Social Listening Additional 1,000,000 mentions

RDC-SL1MADD-20A

Messaging

Messaging – Good

RDC-MSG-20A
  • Receive and send unlimited messages on Facebook, Google, and Twitter
  • Unlimited messages on Facebook & Google
  • Response templates included
  • Reporting: response time and response rate by team member
  • Includes web & mobile

Messaging – Better

RDC-MSGG-20A

  • Everything included in ‘Messaging – Good’
  • Basic automated response engines

Messaging – Best

RDC-MSGGG-20A

  • Everything included in ‘Messaging – Better’
  • Dedicated SMS number per location
  • Up to 1,000 monthly SMS (inbound or outbound)”

Messaging SMS Add-On

RDC-SMSADD-20A
  • Add another 1,000 SMS messages (inbound or outbound)

Actions

Actions

RDC-TCK-19A
  • Track and resolve customer issues identified in Surveys and Reviews
    • Configure email notifications for new Actions tickets, updates, notes, and more 
    • Respond directly to Surveys and Reviews and collaborate with team members within each ticket
  • New tickets automatically generated for custom-defined feedback events
    • Define rules for when and how Actions generates new tickets based on feedback sentiment, keywords, locations, etc.
  • Create custom stages, SLAs, and workflows for issue escalation and resolution
    • Create custom tags and stages to track and filter your workflows
    • Create custom queues with role-based visibility 
    • Assign and categorize  tickets to promote visibility and drive resolution
    • Add and update internal notes to collaborate with colleagues
  • Track and analyze Actions ticket progress via live dashboard and email updates
    • View tickets by stage (e.g. open, closed, overdue, in-progress)
    • Manually change ticket stages  
    • Analyze ticket by source, location, stage, tag, queue, sentiment, and more
    • Instantly add internal notes to tickets by replying to email notifications

Competitive Insights

Local Competitor Reporting (up to 3 local competitors)

RDC-INSL-19A
  • Location-based competitive insights
    • Compare your locations’ performance  vs. local competitors in areas such as review volume, average star rating, feedback sentiment, Reputation Score, and many more
  • Benchmark ORM performance against up to 3 local competitors
    • Specify competing brands or allow our algorithms to automatically select competitors by proximity
  • Compare and report on metrics including feedback volume, average rating, and sentiment 
    • Schedule automated reports and periodic digests delivered in PDF or CSV format
    • Simple scores and dashboards reveal winning and losing locations in each market 
  • Analyze real-time and historic data
    • Aggregate competitive insights by brand, region, and additional custom location filters

Local Competitor Reporting (up to 5 local competitors)

RDC-INSL-19B

Location-based competitive insights

  • Compare your locations’ performance vs. local competitors in areas such as review volume, average star rating, feedback sentiment, Reputation Score, and many more

Benchmark ORM performance against up to 5 local competitors

  • Specify competing brands or allow our algorithms to automatically select competitors by proximity

Compare and report on metrics including feedback volume, average rating, and sentiment

  • Schedule automated reports and periodic digests delivered in PDF or CSV format
  • Simple scores and dashboards reveal winning and losing locations in each market

Analyze real-time and historic data

  • Aggregate competitive insights by brand, region, and additional custom location filters

Brand Competitor Reporting (up to 3 brands)

RDC-INSB-19A

Brand-based competitive insights

  • Compare your organization’s performance vs. competing brands in areas including review volume, average star rating, feedback sentiment, Reputation Score, and many more

Benchmark ORM performance against up to 3 national competitors (2,000 locations per brand)

  • Specify competing brands or allow our algorithms to automatically select competitors by industry

Compare and report on metrics including feedback volume, average rating, and sentiment

  • Schedule automated reports and periodic digests delivered in PDF or CSV format
  • Simple scores and dashboards reveal your ORM performance vs. your sector’s leading brands

Analyze real-time and historic data

  • Benchmark your performance against brand rivals in the present or over time

Brand Competitor Reporting (up to 4 brands)

RDC-INSB-19B

Brand Competitor Reporting (up to 5 brands)

RDC-INSB-19C

Brand Competitor Reporting (up to 6 brands)

RDC-INSB-19D

Brand Competitor Reporting (up to 7-12 brands)

RDC-INSB-19E

Location Mirroring

Location Mirroring (Automotive Groups)

RDC-MIRR-19A
  • Add a location to your group tenant from the corresponding OEM tenant
  • Link publicly available information (e.g., third-party reviews) from the OEM tenant to the group tenant
  • Toggle to OEM tenant(s) to access private information (e.g., OEM survey data)
  •  

Add-on Integrations

TripAdvisor (Reviews)

ADD-TADV-19A

Apartment Ratings (Reviews)

ADD-APRT-19A

Judy’s Book (Reviews)

ADD-JUDY-19A

Yardi Integration Module (Reviews)

ADD-YARDI-19A

Localeze Aggregator (Business Listings)

ADD-LOCL-19A

Managed Services - Moderation & Response

Managed Review/Survey Moderation – Up to 3K Reviews per year

SVC-MOD-19A

Managed Review/Survey Moderation – Up to 10K Reviews per year

SVC-MOD-19B

Managed Review/Survey Moderation – Up to 20K Reviews per year

SVC-MOD-19C

Managed Review/Survey Moderation – Up to 50K Reviews per year

SVC-MOD-19D

Managed Review/Survey Moderation – Unlimited Reviews

SVC-MOD-19E

  • Dedicated team moderates all first and third-party reviews prior to publication
    • Industry-specific filters applied for profanity, privacy, legal compliance, and additional custom guidelines  
    • Receive immediate alerts for flagged reviews

Managed Review/Survey Response (Positive Only) – Up to 3K Responses per year

SVC-MRPOS-19A

Managed Review/Survey Response (Positive Only) – Up to 10K Responses per year

SVC-MRPOS-19B

Managed Review/Survey Response (Positive Only) – Up to 20K Responses per year

SVC-MRPOS-19C

Managed Review/Survey Response (Positive Only) – Up to 50K Responses per year

SVC-MRPOS-19D

Managed Review/Survey Response (Positive Only) – Unlimited Responses

SVC-MRPOS-19E

  • Dedicated team monitors and responds to all positive reviews
    • Client specifies review websites for monitoring 
    • Reputation’s review response team is trained on industry-specific feedback management policies and best practices, including HIPAA
  • 24-hour turnaround when valid credentials are in place
    • Reputation reports on response metrics monthly
  • Response templates customized for your brand goals and guidelines 
    • We work closely with you to develop response objectives and requirements

Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Up to 3K Responses per year

SVC-MRPOSNEG-19A

Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Up to 10K Responses per year

SVC-MRPOSNEG-19B

Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Up to 20K Responses per year

SVC-MRPOSNEG-19C

Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Up to 50K Responses per year

SVC-MRPOSNEG-19D

Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Unlimited Responses

SVC-MRPOSNEG-19E

  • Dedicated team monitors and responds to all negative reviews or all negative and positive reviews
    • Client specifies review websites for monitoring 
    • Reputation’s review response team is trained on industry-specific feedback management policies and best practices, including HIPAA
  • 24-hour turnaround when valid credentials are in place
    • Reputation reports on response metrics monthly
  • Response templates customized for your brand goals and guidelines 
    • We work closely with you to develop response objectives and requirements

Managed Services - Social Media

Managed Social Branded Publishing (3X/week)

SVC-MSBP-19A

  • Branded graphics, copy and animation developed specifically for your industry
    • Reputation’s team of Social Media Specialists develops unique, brand-aligned content designed to generate engagement and drive community growth
  • Managed publishing to Facebook
    • We manage content publication to optimize your presence across the highest-traffic social media websites
  • Client direction and approval welcome
    • We use your brand guidelines and provided assets to develop industry-relevant content 

Managed Social Industry Publishing (3X/week)

SVC-MSBP-19A

  • Strategic content developed specifically for your industry and brand
    • Useful, educational, and engaging content focused on time-based and seasonal events, celebrations, and national/regional promotions
  • Managed publishing to Facebook
    • Drive community engagement across the highest-traffic social media website
  • Localized content features your brand and location names
    • We strategically design content to grow local community engagement

Managed Social Response (All Posts)

SVC-MSRE-19A

  • Reputation’s Social Response team monitors and responds to all social posts
    • Reputation’s Managed Social Response services complement our posted content Monday-Friday
    • We ensure that posts we make on your behalf are driving positive and productive engagements.

 

  • RDC flags and deletes inappropriate content per customer brand guidelines
  • Receive immediate alerts for negative comments

Managed Social Response (only RDC posts)

SVC-MSRE-19B

  • Reputation’s Social Response team monitors and responds to only social posts published by the Reputation team
    • Reputation’s Social Response services complement our posted content Monday-Friday
    • We ensure that posts we make on your behalf are driving positive and productive engagements.
  • Reputation flags and deletes inappropriate content per customer brand guidelines
  • Receive immediate alerts for negative comments

Manged Social Media Advertising

SVC-MFAD-19A

  • Fully managed Social Media advertising campaigns
    • Strategic campaign planning
    • Full campaign lifecycle management (implementation, media buying, optimization and reporting)
    • Monthly improvement based on CPL/CPA, ROAS and ROI
  •  

Facebook Marketplace Integration for Automotive

SVC-FBMP-20A

  • Integrate used-vehicle inventory feeds with Facebook Marketplace
  • Monthly Reporting including listings views, clicks, messages/calls
  • Dedicated Ad Specialist optimizes listings and handles implementation process
  •  

Managed Services for Google

Managed Services for Google

RDC-GMBMR-19

  • Complete review and optimization of critical data for your Google presence
  • Strategic business data management and publication
  • Enhanced engagement through Google including review requesting, as well as review and Q&A response management
  • Leading ORM and CX analytics, insights, and reports

Education Services

Education – Fixed Fee

ED-VRTL-FIXED

  • Custom training services

RXM Solutions and Services Bundles

Package Entitlements RXM Basic RXM Essential RXM Professional
Code RXM-B-20A RXM-ES-20A RXM-PRO-20A
Description Start establishing your listening posts to get found and get chosen Expand your online presence to amplify your experience delivery Fully optimize your reputation and experience management
Base Reputation Management Platform Standard Standard Standard
Implementation Included Included Included
Reviews Standard Standard Standard
Business Listings Management Standard Standard Standard
Surveys One survey per license, either regular or conversational Up to three surveys per license, either regular or conversational Five or more surveys per license, either regular or conversational
SaaS CRM Integration Included Included Included
Managed Services – Reviews Moderation & Response Up to five reviews per month/license Up to ten reviews per month/license Up to fifteen reviews per month/license
Social Suite ADD-ON Publish and Respond (FB, Twitter, LinkedIn) + Facebook Messaging + Google Business Messaging
Messaging ADD-ON ADD-ON Included with no 1,000 SMS Facebook, Instagram, & Google Business Messaging Included
Managed Services – Surveys Responding Up to 25 reviews or surveys per month/license Custom
Actions Standard Standard
Competitive Reporting Standard, Local Reporting per license
Employee Engagement Standard
Managed Services – Social Media Standard
Available Entitlements for All RXM Packages
Reputation Score X Included Included Included
Review Booster Standard Standard Standard
Experience Insights Standard Standard Standard
 
 
Professional Services SKUs* Included with RXM Packages – PROSERV-CORE-BASIC – PROSERV-REQ-INTEG-BASIC – PROSERV-REVBR-BASIC – PROSERV-CORE-BASIC – PROSERV-SRVY-BASIC – PROSERV-REQ-INTEG-BASIC – PROSERV-ACT-BASIC – PROSERV-REVBR-BASIC – PROSERV-CORE-BASIC – PROSERV-PAGES-BASIC – PROSERV-SRVY-ADV – PROSERV-REQ-INTEG-BASIC – PROSERV-ACT-ADV – PROSERV-SRVY-BASIC – COMP REPORTING – PROSERV-REVBR-BASIC

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