Quantifies Impact of Online Customer Voice in Speaking Session at eTail West 2019

February 20, 2019

Leader in Online Reputation Management Unveils Retailer Rankings From Its Annual Retail Reputation Report, Discusses How Retailers Can Improve Customer Experience During Presentation

REDWOOD CITY, Calif. — FEBRUARY 20, 2019 —, the first and only complete cloud-based enterprise reputation management platform, today announced its participation in the eTail West 2019 show with a speaking session titled, “How to Win the Battle for Business with a Leading Reputation Score.” The presentation will be held Thursday, February 21. The company will also exhibit its award-winning online reputation management (ORM) platform at Booth No. 106. The event takes place February 19-22 in Palm Desert, Calif.

Each year at eTail West, the top minds in retail meet to discuss and learn about innovations disrupting the retail industry, and how these innovations will impact retail in the future. This year, joins the eTail West community with a presentation on Thursday, February 21, “How to Win the Battle for Business with a Leading Reputation Score.” Hosted by CEO Joe Fuca and Chief Scientist and Head of Data Science Brad Null, the presentation will highlight key findings from the company’s 2018 Retail Reputation Report, which details the best-performing retailers in critical service categories such as value, service, wait times, convenience and more. Fuca and Null will also provide best practices for ensuring a high Reputation Score and healthy online reputation, which go hand-in-hand in dominating in the 21st century retail industry. will also exhibit at Booth No. 106. There, executives will be on hand to demo the company’s leading online reputation management (ORM) platform and answer questions about how retailers can use the platform to improve the overall customer experience and earn higher rankings in Google search.

WHAT: “How to Win the Battle for Business with a Leading Reputation Score”
WHO: Joe Fuca, CEO,
Brad Null, Chief Scientist and Head of Data Science,
WHEN: February 21, 2019
2:40 p.m. PT
WHERE: eTail West 2019
JW Marriott Desert Springs Resort & Spa
Palm Desert, Calif.

About delivers the only integrated SaaS platform that helps location-based enterprises improve their reputation with consumers online and onsite, across the entire customer journey – from finding a location on search, to conversion, to operational improvements that deliver a better customer experience. technology has managed tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others. is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Facebook, Cisco and Microsoft. To learn more, visit

Media Contact:

Brigit Valencia
BOCA Communications

Get a Demo

Please submit the form below to schedule a custom demo.