In today’s feedback economy, it’s essential to tune in to what customers are saying about your brand online and respond appropriately. In this video, Reputation.com’s managing director, EMEA, Anthony Gaskell, talks to Business Reporter’s Alastair Greener about the ever-growing importance of ORM to multi-site brands.
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by Joe Fuca
Post-holiday returns are a fact of life for retailers, but they can avoid the annoying customer experiences that lead to negative reviews and social media pans. Here are 5 ways retailers can make returns easier for customers, and make them more likely to trust those merchants in the future.
A new study of online reputation in the auto industry ranks Lexus the top vehicle brand and Hendrick Automotive the No. 1 large U.S. dealership group.
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One-hour responses to online comments, calling customers with negative experiences, and shared risk for success are key parts of the formula.
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The proliferation of social media and review sites means a restaurant’s online reputation is under constant scrutiny and flux. At this roundtable in association with Reputation.com we gathered a group of restaurant marketers to discuss how businesses can manage and enhance their online reputations.
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A dealership’s sales volume, franchise, and location are some of the many factors that go into determining its valuation in a buy sell. A perhaps less obvious factor is now figuring into that calculation as well – online reputation. Dealerships that aren’t monitoring their online presence may be reducing their attractiveness to potential buyers. “The dealership needs to have a significant volume of reviews out there, on the positive side,” said Ali Fawaz, general manager and senior director of automotive with Reputation.com.
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