Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, released findings of a preliminary analysis of Automotive OEM brands, dealer groups and 25,000+ dealerships across the U.S., Canada and Europe in its 2020 Automotive Reputation Report.
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The first email Jeff Dyke, president of Sonic Automotive Inc., opens every morning is a message containing the latest online reviews from Sonic’s customers. Dyke said he and Sonic CEO David Smith wake each day eager to assess the public dealership group’s results as compiled by Reputation.com.
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Having joined Reputation.com as its CEO in 2018, longtime tech industry executive Joe Fuca is aiming to take the Redwood City-based company beyond the $100 million-annual revenue threshold. The closely held company, which was founded in 2006 and employs about 450 people, has made its biggest mark in the automotive and healthcare industries and is looking to broaden its scope in areas such as retail and hospitality.
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In today’s feedback economy, it’s essential to tune in to what customers are saying about your brand online and respond appropriately. In this video, Reputation.com’s managing director, EMEA, Anthony Gaskell, talks to Business Reporter’s Alastair Greener about the ever-growing importance of ORM to multi-site brands.
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by Joe Fuca
Post-holiday returns are a fact of life for retailers, but they can avoid the annoying customer experiences that lead to negative reviews and social media pans. Here are 5 ways retailers can make returns easier for customers, and make them more likely to trust those merchants in the future.
A new study of online reputation in the auto industry ranks Lexus the top vehicle brand and Hendrick Automotive the No. 1 large U.S. dealership group.
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