Lunch & Learn: Business Listings

Welcome to Reputation Lunch N Learn Training!

Each month, Reputation hosts a virtual, live training session focused on one platform solution. Learn about best practices for managing your Reputation program from our experienced trainers through hands-on practice and live Q&A.

REPUTATION Lunch N Learn Series

Learn How to Measure, Track, and Improve Your Business Listings Performance

Cassie Sneed
Sr. Manager of Customer Marketing

Kasey Kershner
Customer Training Manager

Exercise 1: Listings Performance​

7 STEPS

1. Let’s check on our Listing’s performance. The first step is to log into the Reputation platform, which will take you to your Dashboards.

Step 1 image

2. From there, hover over Listings located on the left navigation panel.

Step 2 image

3. Click Performance.

Step 3 image

4. This shows a summary of how many people have seen your listing and the rates at which potential customers click to call your business, click for directions, or click through to your website.

Step 4 image

5. To filter the Listing Performance metrics based on your connected sources, click All.

Step 5 image

6. Click Facebook to view your listing’s performance for Facebook only.

Step 6 image

7. That’s it. You successfully navigated through the business’s Listing Performance.

Step 7 image

Here’s an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/2026593/Lunch-N-Learn-Training-Series–Listing-Performance

Exercise 2: Optimizing Listings Profiles

7 STEPS

1. Let’s check on our Listing’s performance. The first step is to log into the Reputation platform, which will take you to your Dashboards.

Step 1 image

2. From there, hover over Listings located on the left navigation panel.

Step 2 image

3. Click Performance.

Step 3 image

4. This shows a summary of how many people have seen your listing and the rates at which potential customers click to call your business, click for directions, or click through to your website.

Step 4 image

5. To filter the Listing Performance metrics based on your connected sources, click All.

Step 5 image

6. Click Facebook to view your listing’s performance for Facebook only.

Step 6 image

7. That’s it. You successfully navigated through the business’s Listing Performance.

Step 7 image

Here’s an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/2026593/Lunch-N-Learn-Training-Series–Listing-Performance

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See the Lunch N Learn about Social Listening.