Implementation Packages

We offer a variety of packages to help you get the most out of the Reputation platform.

The below descriptions are only applicable to customers who have signed with Reputation prior to July 1, 2024.

Package Index

Core Packages
Survey Packages
Review Booster Packages
Actions Packages
Pages Packages: Location/Professional
Specialized Group Pages Packages
Business Listings Standalone Packages

Additional License Packages
Requesting Integration Packages
Third-Party Survey Import Packages ‍
Business Listings Integration Packages
Location Integration Packages
API Consultancy
Single Sign On

Core Packages

Core packages offer fixed fees for three levels of service. Each package includes services for Base Platform, Reviews, Social, Business Listings*. Solutions and/or services not listed require additional professional services outside of the available packages.

Fundamentals

(PROSERV-CORE-FUN)
Ideal for up to 10 locations.

Basic

(PROSERV-CORE-BASIC)
Ideal for up to 50 locations.

Advanced

(PROSERV-CORE-ADV)
Ideal for up to 200 locations.

Base Platform

Feature	Fundamentals	Basic	Advanced
Logo Loading	Corporate Level Logos	Corporate Level Logos	Location Level Logos
Custom Roles	Up to 2	Up to 4	Up to 8
User Loading	1 Upload (up to 10 users)	Up to 2	Up to 4
Alert Setup	1 configuration for all users	Up to 2 configurations	Custom alerting per user
Summary Report Setup	1 configuration for all users	Up to 2 configurations	Custom configurations per user
Credential Loading and Oath	Up to 10 locations/1 Upload	Up to 50 locations/2 uploads	Up to 200 locations/4 uploads

Reviews

Feature	Fundamentals	Basic	Advanced
Custom Filters	1 custom filter	Up to 3	Up to 6
Location Loading	Up to 10 locations/1 Upload	Up to 50 Locations/1 Upload	Up to 200 locations/3 Uploads
URL Finding and Loading	1 Auto Find + 1 Add’l Upload	Up to 50 locations	Custom/Manual URL Finding and Loading
Request Template Customizations	Online Tutorial Provided	Basic Text Editing/Client Provides HTML	Advanced HTML Edits
Request Template Setup	Online Tutorial Provided	Tenant Level	Tenant + Location Level
Drip Campaign Setup	Online Tutorial Provided	Tenant Level	Tenant + Location Level
Response Macro Setup	Standard Provided	Adding up to 10	Adding/editing 100
Widget Setup (Tenant or Location Level)	Online Tutorial Provided	1 SEO or iFrame	Up to 3 SEO or iFrame

Social

Feature	Fundamentals	Basic	Advanced
Social Listening Keyword Setup	NA	✓	✓
Publishing Approval Workflow Setup	NA	✓	✓
Content Loading	NA	Self-serve	✓
RSS Feed Setup	NA	Load provided Feeds	Find and load feeds
Queue Setup (Managed)	NA	✓	✓

Business Listings*

Feature	Fundamentals	Basic	Advanced
SOT Data Configuration	NA	Up to 50 locations	Up to 200 locations
SOT Data Loading	NA	Up to 50 locations/1 Upload	Up to 200 locations/3 Uploads

Reports

Feature	Fundamentals	Basic	Advanced
Report Setup	Online Tutorial Provided	Up to 3 platform reports	Up to 7 platform reports

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Survey Packages

Survey configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Survey – Basic

(PROSERV-SRVY-BASIC)
Ideal for basic survey design and deployment.

Survey – Advanced

(PROSERV-SRVY-ADV)
Ideal for advanced survey design and deployment.

Feature	Basic	Advanced
Design Best Practices	Up to 2 hours consulting time	Up to 4 hours consulting time
Creation	Up to 2 individual surveys	Up to 4 individual surveys
Questions	Up to 3 per survey or 6 total questions	Up to 6 per survey or 25 total questions
Conditional Pathing	1 per survey	Up to 3 per survey
Styling	Standard logos and styling	Custom styling coded via HTML
Styling Adjustments	Up to 2 styling adjustments (standard styling)	Up to 4 styling adjustments
Variable Fields	Not supported	Up to 2 variable fields
Additional Imported Parameters	Up to 1 per survey	Up to 4 per survey
Invites	Up to 2 email invite templates + clone drips	Up to 4 email invite templates + custom drips
Reporting	Up to 2 custom platform reports	Up to 5 custom platform reports
Request Template Setup	Tenant Level	Tenant + Location Level

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Review Booster Packages

Review Booster configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Typical implementation timeline: 4-6 weeks

Review Booster Basic

(PROSERV-REVBR-BASIC)
Ideal for 1 domain

Review Booster Advanced

(PROSERV-REVBR-ADV)
Ideal for up to 4 domains

Feature	Basic	Advanced
GSR Domain Configuration	1 domain/URL	Up to 4 domains/URLs
Template Customization	Standard Template Only	Basic Stylization (Limited)
Email Invite Templates	1 email invite template + clone drips	Up to 4 email invite templates + clone drips
Review Request Automation	Not Included	Not Included

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Actions Packages

Actions configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Actions Basic

(PROSERV-ACT-BASIC)
Ideal for simple automation.

Actions Advanced

(PROSERV-ACT-ADV)
Ideal for advanced automation.

Feature	Basic	Advanced
Automation Rules	Up to 3 rules to include up to 3 “and/or” clauses and 5 keywords per rule	Up to 6 rules to include up to 3 “and/or” clauses and 5 keywords per rule
Escalations	×	Up to 4
Custom Types & Fields	×	1 type and up to 5 fields
Queues	Up to 3	Up to 6
Stages	Up to 4	Up to 10
Tags	Up to 5	Up to 10
Reasons for Closure	Up to 10	Up to 20
Root Causes	Up to 10	Up to 20

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Pages Packages: Location/Professional

Location and Professional Pages configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the below packages (such as an integration).

Pages Basic

(PROSERV-PAGES-BASIC)
Ideal for basic Location/Professional Pages implementation.

Pages Advanced

(PROSERV-PAGES-ADV)
Ideal for advanced Location/Professional Pages implementation.

Feature	Basic	Advanced
Layout	Standard layout with mobile responsiveness	Custom layout that matches branding with mobile responsiveness
UI Elements	Standard icons, buttons	Branded icons, buttons
Design	Colors and font to match branding, client logo, and favicon	Colors and font to match branding, client, logo, and favicon
Accessibility	Meets WCAG 2.0 Accessibility requirements	Meets WCAG 2.0 Accessibility requirements
Flags	Two flags included with rules regarding content loading	Five flags included with rules regarding content loading
Media	Space for two pieces of media supported	Space for two pieces of media supported
Team Members Sections	Included	Included
3rd Party Integrations*	One for each of the following: Web Analytics, Scheduling, and Reviews	One for each of the following: Web Analytics, Scheduling, and Reviews
State/City Page	Basic layout with custom colors and text to match branding	Basic layout with custom colors and text to match branding
Locator	Up to 3 Locators: list of layout options, colors to match branding, multiple search type and filtering options	Up to 10 Locators: list of layout options, colors to match branding, multiple search type and filtering options

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Specialized Group Pages Packages

Specialized Group Pages configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Group Pages Basic

(PROSERV-GRPG-BASIC)
Ideal for basic Specialized Group Pages implementation.

Group Pages Advanced

(PROSERV-GRPG-ADV)
Ideal for advanced Specialized Group Pages implementation.

Feature	Basic	Advanced
Layout	Standard layout and mobile responsiveness	Custom layout that matches branding and mobile responsiveness
UI Elements	Standard icons, basic buttons	Brand icons, buttons
Design	Colors and font to match branding, client logo and favicon	Colors and text to match branding, client logo and favicon
Accessibility	Meets WCAG 2.0 Accessibility requirements	Meets WCAG 2.0 Accessibility requirements

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Business Listings Standalone Packages

(PROSERV-BL-SETUP)

This package is for Business Listings only customers or Business Listings add-ons.

Feature	Included
SOT Data Configuration (Format and Upload)	✓
Profile Creation	✓
Custom Filters	1 filter included
URL Find	✓
Credential Load	Input of existing credentials
User Loading	1 bulk upload of users
Creation of New Listings	✓
Claiming of Existing Pages	✓
Logo Loading	✓
Scraping Data Collection	×

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Additional License Packages

(PROSERV-ADDON-SETUP)

This package is for new location add-ons.

Feature	Included
Location Loading	1 additional bulk upload
Custom Filters	Up to 2 additional filters
URL Find	✓
Credential Load	Input of all credentials for new locations
User Loading	1 additional bulk upload of users
Summary Report Setup	Configuration for new users
Review Requesting	Add new locations to existing campaign
Logo Loading	Location-level logos (if applicable)
Social	Oauth of new locations
Survey	Add new locations to existing campaign
Actions	Add new locations to existing workflows
Reports	Add new locations to existing reporting
Business Listings	Profile setup with creation and claiming of new locations

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Requesting Integration Packages

(PROSERV-REQ-INTEG-BASIC)

Requesting Integration package offers a fixed fee for basic implementation of automated Review or Survey requesting. Services not listed require additional professional services outside of the available package.

Feature	Included
Data Type	Flat file or merge data from multiple files
Location Mapping	Custom mapping logic
Template Mapping	Custom mapping logic
Variable Field Mapping	Up to 2 custom variables
Cron Scheduling	Specify multiple processing/delivery times
Data Mapping/Transformation	2 days

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Third-Party Survey Import Packages

Survey import packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Survey Import Basic

(PROSERV-SRVY-IMP-INTEG-BASIC)

Ideal for basic survey import automation.

Survey Import Advanced

(PROSERV-SRVY-IMP-INTEG-ADV)

Ideal for advanced or CAHPS survey import automation.

Feature	Basic	Advanced
Data Type	Flat file	Flat file or API. Merge data from multiple files, endpoints, or interfaces
Location Mapping	1:1 mapping	Custom mapping logic
Template Mapping	Up to 6 questions	Up to 25 questions
Variable Field Mapping	Mapping to System Default variables	Up to 2 custom variables
Cron Scheduling	Default processing/ delivery times	Specify multiple processing/ delivery times
Data Mapping/ Transformation	Up to 1 day	Up to 3 days

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Business Listings Integration Packages

Business Listings Integration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

BL Integration Basic

(PROSERV-BL-INTEG-BASIC)

Ideal for basic business listings update automation.

BL Integration Advanced

(PROSERV-BL-INTEG-ADV)

Ideal for advanced business listings update automation.

Feature	Basic	Advanced
Data Type	Flat file	Flat file or API. Merge data from multiple files, endpoints, or interfaces
Field Mapping	Standard Field Mapping	Up to 2 custom fields
Location Update Mapping	✓	✓
Cron Scheduling	Default processing times	Specify multiple processing times
Data Mapping/ Transformation	Up to 2 days	Up to 5 days

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Location Integration Package

(PROSERV-LOC-INTEG-BASIC)

Location Integration package offers a fixed fee for basic implementation of automated Location updates. Services not listed require additional professional services outside of the available package.

Feature	Included
Data Type	Flat file or merge data from multiple files
Location Mapping	Custom mapping logic
Template Mapping	Custom mapping logic
Variable Field Mapping	Up to 2 custom variables
Cron Scheduling	Specify multiple processing/delivery times
Data Mapping/Transformation	2 days

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API Consultancy

The API consultancy package offers API consultation for any of the public Reputation.com API endpoints. Purchase of a respective platform solution is required.

API Consultancy

(PROSERV-API-CONSULT)

API consultancy via email or phone for public REST endpoints. Requires purchase of respective platform solution.

Feature	Included
Design Best Practices	API consultancy via email or phone for public REST endpoints. Requires purchase of respective solution.

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Single Sign On

Single Sign On configuration offers Professional Services standard SAML implementation. Services not listed require additional professional services outside of the basic package.

SSO Basic

(PROSERV-SSO-BASIC)

Standard SAML SSO implementation.

Feature	Included
X.509 Certificate	X.509 certificate is stored for authentication
First and Last Name Attribute Mapping	✓
Email Attribute Mapping	SAML Assertion Email attribute is used as unique ID
Role Attribute Mapping	1:1 mapping between SAML Assertion Role attribute values and RDC platform Role values
Location Code Attribute Mapping	1:1 mapping between SAML Assertion Location Code values and RDC Location Code values

Reputation.com Professional Services Package Offerings as of 10/16/2020.

Feature	Basic	Advanced
GSR Domain Configuration	1 domain/URL	Up to 4 domains/URLs
Template Customization	Standard Template Only	Basic Stylization (Limited)
Email Invite Templates	1 email invite template + clone drips	SAML Assertion Email attribute is used as unique ID
Review Request Automation	Not Included	1:1 mapping between SAML Assertion Role attribute values and RDC platform Role values

Reputation.com Professional Services Package Offerings as of 10/16/2020.

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Package Index

Core Packages

Fundamentals

Basic

Advanced

Base Platform

Reviews

Social

Business Listings*

Reports

Survey Packages

Survey – Basic

Survey – Advanced

Review Booster Packages

Review Booster Basic

Review Booster Advanced

Actions Packages

Actions Basic

Actions Advanced

Pages Packages: Location/Professional

Pages Basic

Pages Advanced

Specialized Group Pages Packages

Group Pages Basic

Group Pages Advanced

Business Listings Standalone Packages

Additional License Packages

Requesting Integration Packages

Third-Party Survey Import Packages

Survey Import Basic

Survey Import Advanced

Business Listings Integration Packages

BL Integration Basic

BL Integration Advanced

Location Integration Package

API Consultancy

API Consultancy

Single Sign On

SSO Basic

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New Standard
for Reputation Performance

We Set It Up.
We Guide the Work.
We Run It for You.

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New Standard
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