Implementation Packages
We offer a variety of packages to help you get the most out of the Reputation platform.
The below descriptions are only applicable to customers who have signed with Reputation prior to July 1, 2024.
Core Packages
Core packages offer fixed fees for three levels of service. Each package includes services for Base Platform, Reviews, Social, Business Listings*. Solutions and/or services not listed require additional professional services outside of the available packages.
Fundamentals
(PROSERV-CORE-FUN)
Ideal for up to 10 locations.
Basic
(PROSERV-CORE-BASIC)
Ideal for up to 50 locations.
Advanced
(PROSERV-CORE-ADV)
Ideal for up to 200 locations.
Base Platform
| Feature | Fundamentals | Basic | Advanced |
|---|---|---|---|
| Logo Loading | Corporate Level Logos | Corporate Level Logos | Location Level Logos |
| Custom Roles | Up to 2 | Up to 4 | Up to 8 |
| User Loading | 1 Upload (up to 10 users) | Up to 2 | Up to 4 |
| Alert Setup | 1 configuration for all users | Up to 2 configurations | Custom alerting per user |
| Summary Report Setup | 1 configuration for all users | Up to 2 configurations | Custom configurations per user |
| Credential Loading and Oath | Up to 10 locations/ | Up to 50 locations/ | Up to 200 locations/ |
Reviews
| Feature | Fundamentals | Basic | Advanced |
|---|---|---|---|
| Custom Filters | 1 custom filter | Up to 3 | Up to 6 |
| Location Loading | Up to 10 locations/ | Up to 50 Locations/ | Up to 200 locations/ |
| URL Finding and Loading | 1 Auto Find + 1 Add’l Upload | Up to 50 locations | Custom/ |
| Request Template Customizations | Online Tutorial Provided | Basic Text Editing/ | Advanced HTML Edits |
| Request Template Setup | Online Tutorial Provided | Tenant Level | Tenant + Location Level |
| Drip Campaign Setup | Online Tutorial Provided | Tenant Level | Tenant + Location Level |
| Response Macro Setup | Standard Provided | Adding up to 10 | Adding/ |
| Widget Setup (Tenant or Location Level) | Online Tutorial Provided | 1 SEO or iFrame | Up to 3 SEO or iFrame |
Social
| Feature | Fundamentals | Basic | Advanced |
|---|---|---|---|
| Social Listening Keyword Setup | NA | ✓ | ✓ |
| Publishing Approval Workflow Setup | NA | ✓ | ✓ |
| Content Loading | NA | Self-serve | ✓ |
| RSS Feed Setup | NA | Load provided Feeds | Find and load feeds |
| Queue Setup (Managed) | NA | ✓ | ✓ |
Business Listings*
| Feature | Fundamentals | Basic | Advanced |
|---|---|---|---|
| SOT Data Configuration | NA | Up to 50 locations | Up to 200 locations |
| SOT Data Loading | NA | Up to 50 locations/ | Up to 200 locations/ |
Reports
| Feature | Fundamentals | Basic | Advanced |
|---|---|---|---|
| Report Setup | Online Tutorial Provided | Up to 3 platform reports | Up to 7 platform reports |
Survey Packages
Survey configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.
Survey – Basic
(PROSERV-SRVY-BASIC)
Ideal for basic survey design and deployment.
Survey – Advanced
(PROSERV-SRVY-ADV)
Ideal for advanced survey design and deployment.
| Feature | Basic | Advanced |
|---|---|---|
| Design Best Practices | Up to 2 hours consulting time | Up to 4 hours consulting time |
| Creation | Up to 2 individual surveys | Up to 4 individual surveys |
| Questions | Up to 3 per survey or 6 total questions | Up to 6 per survey or 25 total questions |
| Conditional Pathing | 1 per survey | Up to 3 per survey |
| Styling | Standard logos and styling | Custom styling coded via HTML |
| Styling Adjustments | Up to 2 styling adjustments (standard styling) | Up to 4 styling adjustments |
| Variable Fields | Not supported | Up to 2 variable fields |
| Additional Imported Parameters | Up to 1 per survey | Up to 4 per survey |
| Invites | Up to 2 email invite templates + clone drips | Up to 4 email invite templates + custom drips |
| Reporting | Up to 2 custom platform reports | Up to 5 custom platform reports |
| Request Template Setup | Tenant Level | Tenant + Location Level |
Review Booster Packages
Review Booster configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.
Typical implementation timeline: 4-6 weeks
Review Booster Basic
(PROSERV-REVBR-BASIC)
Ideal for 1 domain
Review Booster Advanced
(PROSERV-REVBR-ADV)
Ideal for up to 4 domains
| Feature | Basic | Advanced |
|---|---|---|
| GSR Domain Configuration | 1 domain/URL | Up to 4 domains/URLs |
| Template Customization | Standard Template Only | Basic Stylization (Limited) |
| Email Invite Templates | 1 email invite template + clone drips | Up to 4 email invite templates + clone drips |
| Review Request Automation | Not Included | Not Included |
Actions Packages
Actions configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.
Actions Basic
(PROSERV-ACT-BASIC)
Ideal for simple automation.
Actions Advanced
(PROSERV-ACT-ADV)
Ideal for advanced automation.
| Feature | Basic | Advanced |
|---|---|---|
| Automation Rules | Up to 3 rules to include up to 3 “and/or” clauses and 5 keywords per rule | Up to 6 rules to include up to 3 “and/or” clauses and 5 keywords per rule |
| Escalations | × | Up to 4 |
| Custom Types & Fields | × | 1 type and up to 5 fields |
| Queues | Up to 3 | Up to 6 |
| Stages | Up to 4 | Up to 10 |
| Tags | Up to 5 | Up to 10 |
| Reasons for Closure | Up to 10 | Up to 20 |
| Root Causes | Up to 10 | Up to 20 |
Pages Packages: Location/Professional
Location and Professional Pages configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the below packages (such as an integration).
Pages Basic
(PROSERV-PAGES-BASIC)
Ideal for basic Location/Professional Pages implementation.
Pages Advanced
(PROSERV-PAGES-ADV)
Ideal for advanced Location/Professional Pages implementation.
| Feature | Basic | Advanced |
|---|---|---|
| Layout | Standard layout with mobile responsiveness | Custom layout that matches branding with mobile responsiveness |
| UI Elements | Standard icons, buttons | Branded icons, buttons |
| Design | Colors and font to match branding, client logo, and favicon | Colors and font to match branding, client, logo, and favicon |
| Accessibility | Meets WCAG 2.0 Accessibility requirements | Meets WCAG 2.0 Accessibility requirements |
| Flags | Two flags included with rules regarding content loading | Five flags included with rules regarding content loading |
| Media | Space for two pieces of media supported | Space for two pieces of media supported |
| Team Members Sections | Included | Included |
| 3rd Party Integrations* | One for each of the following: Web Analytics, Scheduling, and Reviews | One for each of the following: Web Analytics, Scheduling, and Reviews |
| State/City Page | Basic layout with custom colors and text to match branding | Basic layout with custom colors and text to match branding |
| Locator | Up to 3 Locators: list of layout options, colors to match branding, multiple search type and filtering options | Up to 10 Locators: list of layout options, colors to match branding, multiple search type and filtering options |
Specialized Group Pages Packages
Specialized Group Pages configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.
Group Pages Basic
(PROSERV-GRPG-BASIC)
Ideal for basic Specialized Group Pages implementation.
Group Pages Advanced
(PROSERV-GRPG-ADV)
Ideal for advanced Specialized Group Pages implementation.
| Feature | Basic | Advanced |
|---|---|---|
| Layout | Standard layout and mobile responsiveness | Custom layout that matches branding and mobile responsiveness |
| UI Elements | Standard icons, basic buttons | Brand icons, buttons |
| Design | Colors and font to match branding, client logo and favicon | Colors and text to match branding, client logo and favicon |
| Accessibility | Meets WCAG 2.0 Accessibility requirements | Meets WCAG 2.0 Accessibility requirements |
Business Listings Standalone Packages
(PROSERV-BL-SETUP)
This package is for Business Listings only customers or Business Listings add-ons.
| Feature | Included |
|---|---|
| SOT Data Configuration (Format and Upload) | ✓ |
| Profile Creation | ✓ |
| Custom Filters | 1 filter included |
| URL Find | ✓ |
| Credential Load | Input of existing credentials |
| User Loading | 1 bulk upload of users |
| Creation of New Listings | ✓ |
| Claiming of Existing Pages | ✓ |
| Logo Loading | ✓ |
| Scraping Data Collection | × |
Additional License Packages
(PROSERV-ADDON-SETUP)
This package is for new location add-ons.
| Feature | Included |
|---|---|
| Location Loading | 1 additional bulk upload |
| Custom Filters | Up to 2 additional filters |
| URL Find | ✓ |
| Credential Load | Input of all credentials for new locations |
| User Loading | 1 additional bulk upload of users |
| Summary Report Setup | Configuration for new users |
| Review Requesting | Add new locations to existing campaign |
| Logo Loading | Location-level logos (if applicable) |
| Social | Oauth of new locations |
| Survey | Add new locations to existing campaign |
| Actions | Add new locations to existing workflows |
| Reports | Add new locations to existing reporting |
| Business Listings | Profile setup with creation and claiming of new locations |
Requesting Integration Packages
(PROSERV-REQ-INTEG-BASIC)
Requesting Integration package offers a fixed fee for basic implementation of automated Review or Survey requesting. Services not listed require additional professional services outside of the available package.
| Feature | Included |
|---|---|
| Data Type | Flat file or merge data from multiple files |
| Location Mapping | Custom mapping logic |
| Template Mapping | Custom mapping logic |
| Variable Field Mapping | Up to 2 custom variables |
| Cron Scheduling | Specify multiple processing/delivery times |
| Data Mapping/Transformation | 2 days |
Third-Party Survey Import Packages
Survey import packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.
Survey Import Basic
(PROSERV-SRVY-IMP-INTEG-BASIC)
Ideal for basic survey import automation.
Survey Import Advanced
(PROSERV-SRVY-IMP-INTEG-ADV)
Ideal for advanced or CAHPS survey import automation.
| Feature | Basic | Advanced |
|---|---|---|
| Data Type | Flat file | Flat file or API. Merge data from multiple files, endpoints, or interfaces |
| Location Mapping | 1:1 mapping | Custom mapping logic |
| Template Mapping | Up to 6 questions | Up to 25 questions |
| Variable Field Mapping | Mapping to System Default variables | Up to 2 custom variables |
| Cron Scheduling | Default processing/ delivery times | Specify multiple processing/ delivery times |
| Data Mapping/ Transformation | Up to 1 day | Up to 3 days |
Business Listings Integration Packages
Business Listings Integration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.
BL Integration Basic
(PROSERV-BL-INTEG-BASIC)
Ideal for basic business listings update automation.
BL Integration Advanced
(PROSERV-BL-INTEG-ADV)
Ideal for advanced business listings update automation.
| Feature | Basic | Advanced |
|---|---|---|
| Data Type | Flat file | Flat file or API. Merge data from multiple files, endpoints, or interfaces |
| Field Mapping | Standard Field Mapping | Up to 2 custom fields |
| Location Update Mapping | ✓ | ✓ |
| Cron Scheduling | Default processing times | Specify multiple processing times |
| Data Mapping/ Transformation | Up to 2 days | Up to 5 days |
Location Integration Package
(PROSERV-LOC-INTEG-BASIC)
Location Integration package offers a fixed fee for basic implementation of automated Location updates. Services not listed require additional professional services outside of the available package.
| Feature | Included |
|---|---|
| Data Type | Flat file or merge data from multiple files |
| Location Mapping | Custom mapping logic |
| Template Mapping | Custom mapping logic |
| Variable Field Mapping | Up to 2 custom variables |
| Cron Scheduling | Specify multiple processing/delivery times |
| Data Mapping/Transformation | 2 days |
API Consultancy
The API consultancy package offers API consultation for any of the public Reputation.com API endpoints. Purchase of a respective platform solution is required.
API Consultancy
(PROSERV-API-CONSULT)
API consultancy via email or phone for public REST endpoints. Requires purchase of respective platform solution.
| Feature | Advanced |
|---|---|
| Design Best Practices | API consultancy via email or phone for public REST endpoints. Requires purchase of respective solution. |
Single Sign On
Single Sign On configuration offers Professional Services standard SAML implementation. Services not listed require additional professional services outside of the basic package.
SSO Basic
(PROSERV-SSO-BASIC)
Standard SAML SSO implementation.
| Feature | Advanced |
|---|---|
| X.509 Certificate | X.509 certificate is stored for authentication |
| First and Last Name Attribute Mapping | ✓ |
| Email Attribute Mapping | SAML Assertion Email attribute is used as unique ID |
| Role Attribute Mapping | 1:1 mapping between SAML Assertion Role attribute values and RDC platform Role values |
| Location Code Attribute Mapping | 1:1 mapping between SAML Assertion Location Code values and RDC Location Code values |
| Feature | Basic | Advanced |
|---|---|---|
| GSR Domain Configuration | 1 domain/URL | Up to 4 domains/URLs |
| Template Customization | Standard Template Only | Basic Stylization (Limited) |
| Email Invite Templates | 1 email invite template + clone drips | SAML Assertion Email attribute is used as unique ID |
| Review Request Automation | Not Included | 1:1 mapping between SAML Assertion Role attribute values and RDC platform Role values |