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Implementation Packages

We offer a variety of packages to help you get the most out of the Reputation platform.

Core Packages

Core packages offer fixed fees for three levels of service. Each package includes services for Base Platform, Reviews, Social, Business Listings*. Solutions and/or services not listed require additional professional services outside of the available packages.

Fundamen­tals

PROSERV-CORE-FUN

Basic

PROSERV-CORE-BASIC

Advanced

PROSERV-CORE-ADV

Ideal for up to 10 locations. Ideal for up to 50 locations Ideal for up to 200 locations.
Fundamen­tals Basic Advanced
BASE PLATFORM
Logo Loading Corporate Level Logos Corporate Level Logos Location Level Logos
Custom Roles Up to 2 Up to 4 Up to 8
User Loading 1 Upload (up to 10 users) Up to 2 Up to 4
Alert Setup 1 configura­tion for all users Up to 2 configura­tions Custom alerting per user
Summary Report Setup 1 configura­tion for all users Up to 2 configura­tions Custom configura­tions per user
Credential Loading and Oath Up to 10 locations/1 Upload Up to 50 locations/2 uploads Up to 200 locations/4 uploads
REVIEWS
Custom Filters 1 custom filter Up to 3 Up to 6
Location Loading Up to 10 locations/1 Upload Up to 50 Locations/1 Upload Up to 200 locations/3 Uploads
URL Finding and Loading 1 Auto Find + 1 Add’l Upload Up to 50 locations Custom/Manual URL Finding and Loading
Request Template Customiza­tions Online Tutorial Provided Basic Text Editing/Client Provides HTML Advanced HTML Edits
Request Template Setup Online Tutorial Provided Tenant Level Tenant + Location Level
Drip Campaign Setup Online Tutorial Provided Tenant Level Tenant + Location Level
Response Macro Setup Standard Provided Adding up to 10 Adding/editing 100
Widget Setup (Tenant or Location Level) Online Tutorial Provided 1 SEO or iFrame Up to 3 SEO or iFrame
SOCIAL
Social Listening Keyword Setup NA
Publishing Approval Workflow Setup NA
Content Loading NA Self-serve
RSS Feed Setup NA Load provided Feeds Find and load feeds
Queue Setup (Managed) NA
BUSINESS LISTINGS*
SOT Data Configura­tion NA Up to 50 locations Up to 200 locations
SOT Data Loading NA Up to 50 locations/1 Upload Up to 200 locations/3 Uploads
REPORTS
Report Setup Online Tutorial Provided Up to 3 platform reports Up to 7 platform reports

*See Business Listings Standalone for a BL only implementation (no core) or add-on.

Survey Packages

Survey configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Survey – Basic

PROSERV-SRVY-BASIC

Survey – Advanced

PROSERV-SRVY-ADV
Ideal for basic survey design and deployment. Ideal for advanced survey design and deployment.
Basic Advanced
Design Best Practices Up to 2 hours consulting time Up to 4 hours consulting time
Creation Up to 2 individual surveys Up to 4 individual surveys
Questions Up to 3 per survey or 6 total questions Up to 6 per survey or 25 total questions
Conditional Pathing 1 per survey Up to 3 per survey
Styling Standard logos and styling Custom styling coded via HTML
Styling Adjustments Up to 2 styling adjustments (standard styling) Up to 4 styling adjustments
Variable Fields Not supported Up to 2 variable fields
Additional Imported Parameters Up to 1 per survey Up to 4 per survey
Invites Up to 2 email invite templates + clone drips Up to 4 email invite templates + custom drips
Reporting Up to 2 custom platform reports Up to 5 custom platform reports
Request Template Setup Tenant Level Tenant + Location Level

Review Booster Packages

Review Booster configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Typical implementation timeline: 4-6 weeks

Review Booster Basic

PROSERV-REVBR-BASIC

Review Booster Advanced

PROSERV-REVBR-ADV

Ideal for 1 domain Ideal for up to 4 domains
 BasicAdvanced
GSR Domain Configuration1 domain/URLUp to 4 domains/URLs
Template CustomizationStandard Template OnlyBasic Stylization (Limited)
Email Invite Templates

1 email invite template + clone drips

Up to 4 email invite templates + clone drips

Review Request AutomationNot IncludedNot Included

Actions Packages

Actions configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Actions Basic

PROSERV-ACT-BASIC

Actions Advanced

PROSERV-ACT-ADV

Ideal for simple automation.

Ideal for advanced automation.

  Basic Advanced
Automation Rules Up to 3 rules to include up to 3 “and/or” clauses and 5 keywords per rule Up to 6 rules to include up to 3 “and/or” clauses and 5 keywords per rule
Escalations × Up to 4
Custom Types & Fields × 1 type and up to 5 fields
Queues Up to 3 Up to 6
Stages Up to 4 Up to 10
Tags Up to 5 Up to 10
Reasons for Closure Up to 10 Up to 20
Root Causes Up to 10 Up to 20

Pages Packages: Location/Professional

Location and Professional Pages configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the below packages (such as an integration).

Pages Basic

PROSERV-PAGES-BASIC

Pages Advanced

PROSERV-PAGES-ADV

Ideal for basic Location/Professional Pages implementation.

Ideal for advanced Location/Professional Pages implementation.

 BasicAdvanced
LayoutStandard layout with mobile responsivenessCustom layout that matches branding with mobile responsiveness
UI ElementsStandard icons, buttonsBranded icons, buttons
DesignColors and font to match branding, client logo, and faviconColors and font to match branding, client, logo, and favicon
AccessibilityMeets WCAG 2.0 Accessibility requirementsMeets WCAG 2.0 Accessibility requirements
FlagsTwo flags included with rules regarding content loadingFive flags included with rules regarding content loading
MediaSpace for two pieces of media supportedSpace for two pieces of media supported
Team Members SectionsIncludedIncluded
3rd Party Integrations*One for each of the following: Web Analytics, Scheduling, and ReviewsOne for each of the following: Web Analytics, Scheduling, and Reviews
State/City PageBasic layout with custom colors and text to match brandingBasic layout with custom colors and text to match branding
LocatorUp to 3 Locators: list of layout options, colors to match branding, multiple search type and filtering optionsUp to 10 Locators: list of layout options, colors to match branding, multiple search type and filtering options

*Examples of 3rd Party Integrations: Google Analytics, Adobe Analytics, Google Tag Manager, Epic iFrame, Inquicker, DocASAP, Reputation.com Reviews, NRC, Binary Fountain

Specialized Group Pages Packages

Specialized Group Pages configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Group Pages Basic

PROSERV-GRPG-BASIC

Group Pages Advanced

PROSERV-GRPG-ADV

Ideal for basic Specialized Group Pages implementation.

Ideal for advanced Specialized Group Pages implementation.

 BasicAdvanced
LayoutStandard layout and mobile responsivenessCustom layout that matches branding and mobile responsiveness
UI ElementsStandard icons, basic buttonsBrand icons, buttons
DesignColors and font to match branding, client logo and faviconColors and text to match branding, client logo and favicon
AccessibilityMeets WCAG 2.0 Accessibility requirementsMeets WCAG 2.0 Accessibility requirements

Business Listings Standalone Package

(PROSERV-BL-SETUP)

This package is for Business Listings only customers or Business Listings add-ons.

 Included
SOT Data Configuration (Format and Upload)
Profile Creation
Custom Filters1 filter included
URL Find
Credential LoadInput of existing credentials
User Loading1 bulk upload of users
Creation of New Listings
Claiming of Existing Pages
Logo Loading
Scraping Data Collection×

Additional License Package

(PROSERV-ADDON-SETUP)

This package is for new location add-ons.

  Included
Location Loading 1 additional bulk upload
Custom Filters Up to 2 additional filters
URL Find
Credential Load Input of all credentials for new locations
User Loading 1 additional bulk upload of users
Summary Report Setup Configuration for new users
Review Requesting Add new locations to existing campaign
Logo Loading Location-level logos (if applicable)
Social Oauth of new locations
Survey Add new locations to existing campaign
Actions Add new locations to existing workflows
Reports Add new locations to existing reporting
Business Listings Profile setup with creation and claiming of new locations

Requesting Integration Package

(PROSERV-REQ-INTEG-BASIC)

Requesting Integration package offers a fixed fee for basic implementation of automated Review or Survey requesting. Services not listed require additional professional services outside of the available package.

  Included
Data Type Flat file or merge data from multiple files
Location Mapping Custom mapping logic
Template Mapping Custom mapping logic
Variable Field Mapping Up to 2 custom variables
Cron Scheduling Specify multiple processing/delivery times
Data Mapping/Transformation 2 days

Third-Party Survey Import Packages

Survey import packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Survey Import Basic

PROSERV-SRVY-IMP-INTEG-BASIC

Survey Import Advanced

PROSERV-SRVY-IMP-INTEG-ADV

Ideal for basic survey import automation. Ideal for advanced or CAHPS survey import automation.
  Basic Advanced
Data Type Flat file Flat file or API. Merge data from multiple files, endpoints, or interfaces
Location Mapping 1:1 mapping Custom mapping logic
Template Mapping Up to 6 questions Up to 25 questions
Variable Field Mapping Mapping to System Default variables Up to 2 custom variables
Cron Scheduling Default processing/
delivery times
Specify multiple processing/
delivery times
Data Mapping/
Transformation
Up to 1 day Up to 3 days

Business Listings Integration Packages

Business Listings Integration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

BL Integration Basic

PROSERV-BL-INTEG-BASIC

BL Integration Advanced

PROSERV-BL-INTEG-ADV

Ideal for basic business listings update automation.Ideal for advanced business listings update automation.
 BasicAdvanced
Data TypeFlat fileFlat file or API. Merge data from multiple files, endpoints, or interfaces
Field MappingStandard Field MappingUp to 2 custom fields
Location Update Mapping
Cron SchedulingDefault processing timesSpecify multiple processing times
Data Mapping/
Transformation
Up to 2 daysUp to 5 days

Location Integration Package

(PROSERV-LOC-INTEG-BASIC)

Location Integration package offers a fixed fee for basic implementation of automated Location updates. Services not listed require additional professional services outside of the available package.

  Included
Data Type Flat file or API. Merge data from multiple files, endpoints, or interfaces
Custom Filter Mapping Custom mapping logic
Cron Scheduling Specify multiple processing times
Data Mapping/Transformation Up to 2 days

API Consultancy

The API consultancy package offers API consultation for any of the public Reputation.com API endpoints. Purchase of a respective platform solution is required.

API Consultancy

PROSERV-API-CONSULT

API consultancy via email or phone for public REST endpoints. Requires purchase of respective platform solution.
 Included
Design Best PracticesAPI consultancy via email or phone for public REST endpoints. Requires purchase of respective solution.

Single Sign On

Single Sign On configuration offers Professional Services standard SAML implementation. Services not listed require additional professional services outside of the basic package.

SSO Basic

PROSERV-SSO-BASIC

Standard SAML SSO implementation.
  Included
X.509 Certificate X.509 certificate is stored for authentication
First and Last Name Attribute Mapping
Email Attribute Mapping SAML Assertion Email attribute is used as unique ID
Role Attribute Mapping 1:1 mapping between SAML Assertion Role attribute values and RDC platform Role values
Location Code Attribute Mapping 1:1 mapping between SAML Assertion Location Code values and RDC Location Code values

Reputation.com Professional Services Package Offerings as of 10/16/2020.

 BasicAdvanced
GSR Domain Configuration1 domain/URLUp to 4 domains/URLs
Template CustomizationStandard Template OnlyBasic Stylization (Limited)
Email Invite Templates

1 email invite template + clone drips

Up to 4 email invite templates + clone drips

Review Request AutomationNot IncludedNot Included

Reputation.com Professional Services Package Offers as of 10/16/2020

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