Health Systems, Hospitals, Clinics, Urgent Care
Become the Provider Patients Choose First
The patient journey is fragmented—across listings, portals, reviews, surveys, and now AI-generated summaries. Reputation unifies these touchpoints into one real-time system that protects brand trust and enhances patient outcomes.
Trusted By 5 Of The Top 10 U.S. Health Systems
Shaped by healthcare and refined by experience to power patient trust, service recovery, and compliance across every site of care.
Turn Patient Signals Into Action
Unify surveys, reviews, and CAHPS benchmarks to improve sentiment and speed resolution.
Make Care Locations Easier to Find
Boost care-location discoverability with pre-built healthcare modules for faster launch.
Prove Performance With Compliant Control
Strengthen HIPAA-grade governance while proving rapid gains in reviews, RepScore, visibility.
The Only AI-Native Platform Engineered for the Realities of Healthcare.
Master local search and patient feedback to build a reputation that wins patients every day.
Optimized for healthcare-specific SEO (conditions, providers, services)
Tracks sentiment trends by facility, service line, and region
Turn feedback into action, instantly. Ask anything of your Review data.
Identify friction in appointment, care, or discharge phases
See how your brand and locations compare—sentiment, volume, leaderboard, comment trends
AI-powered SWOT analysis and Competitive Journey Intelligence
One Platform. Every Touchpoint.
Designed for Patient Trust.
Ask plain questions, get plain answers–turn patient feedback into clear, data-driven answers
Provider info, hours, services, and patient-facing content updated across 100+ directories
Post-visit, HIPAA-safe surveys with AI-based routing and custom response templates
System, region, and site-of-care performance with triggers for risk or anomalies
Public health messaging, local engagement, and real-time response workflows
Powering Better Performance Across Every Role
CMOs, Digital & Brand Executives
Connecting patient experience to brand perception.
Centralizes visibility and sentiment trends across the system.
“Reputation helps align our patient experience data with how our brand is perceived online.”
Clinical Ops & Service Line Leaders
Reacting quickly to patient dissatisfaction.
Routes issues to the right teams, enabling rapid recovery.
“Teams get right alerts faster while reducing dissatisfaction before it spreads.”
Practice Managers & Frontline Staff
Managing patient feedback across busy clinics.
Surfaces patient comments and auto-suggests responses.
“We respond to feedback in real time — our relationships are stronger because of it.”
Patient Experience & CX Analysts
Fragmented insight data.
Unified command center for tracking and benchmarking sentiment across locations.
“We finally have one dashboard to track and act on sentiment across 300 sites.”
From Patient Voice to System Impact—Your Reputation, Transformed.
Reputation connects every feedback signal — from listings and reviews to surveys and social — into one AI-powered platform built for healthcare scale and compliance.
Your questions, answered
Reputation uses encrypted data handling, audit trails, and role-based access to ensure HIPAA alignment. No PHI is ever exposed publicly.
RepScore acts as a leading indicator of CAHPS results, allowing teams to address service gaps early.
Yes — Reputation supports complex healthcare hierarchies with multi-level permissions and rollups.
Yes. Integrating surveys with review requests improves feedback quality and public trust.
AI-detected negative sentiment triggers automated tickets and workflows, reducing time-to-resolution.
Yes. Competitive Insights compares sentiment, engagement, and volume across health networks.
Real-time dashboards, role-based scorecards, and weekly summaries that align with operational and CX metrics.
Most organizations go live within 30–45 days using pre-built healthcare templates and onboarding support.
We deliver dashboards that show volume, response time, customer sentiment, and visibility trends — alongside real customer quotes and performance benchmarks.