Featured Coverage

19 - 24 Media Items

A Better Customer Experience In The Feedback Economy

In today’s feedback economy, it’s essential to tune in to what customers are saying about your brand online and respond appropriately. In this video, Reputation.com’s managing director, EMEA, Anthony Gaskell, talks to Business Reporter’s Alastair Greener about the ever-growing importance of ORM to multi-site brands.

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Online reputation plays a role in determining a dealership’s value

A dealership’s sales volume, franchise, and location are some of the many factors that go into determining its valuation in a buy sell. A perhaps less obvious factor is now figuring into that calculation as well – online reputation. Dealerships that aren’t monitoring their online presence may be reducing their attractiveness to potential buyers. “The dealership needs to have a significant volume of reviews out there, on the positive side,” said Ali Fawaz, general manager and senior director of automotive with Reputation.com.

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