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Vision Quest: Focus On Doctor Reputation Propels Pearle Vision’s Growth

Collaboration can come in many forms but can be especially difficult for large brands where proximity and face-to-face collaboration is a challenge. Pearle Vision got around that thorny problem when it partnered with Reputation.com to increase collaboration with the eye care experts in their 500-plus neighborhood EyeCare Centers across the U.S., Canada and Puerto Rico.

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Forget Your Competitors: Try Customer-Driven Innovation

Customer-centric innovation is a key competitive component across industries. Thanks to social media and emerging online technology, customer feedback is readily available during the idea generation process says, Pascal Bensoussan, Chief Product Officer, Reputation.com.

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What Doctors Are Doing About Bad Reviews Online

Bad online ratings can wreak havoc on a doctor’s business – but having solid Online Reputation Management in place can mitigate risk. Reputation Management platforms can play a critical role by increasing the volume of feedback from patients.

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Reputation Goes Mobile with New App

Reputation.com launched a new mobile app called Reputation Live, which enables frontline employees to ask all customers to share their experience on major review sites. The solution uses text messaging to request feedback immediately following a customer interaction.

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