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The healthcare industry is in the midst of treating and preparing for the influx of incoming COVID-19 patients. Organizations are rapidly adjusting to the crisis
More and more consumers are turning to social media to connect with brands. According to Globalwebindex, the average social media user spends nearly 2.5 hours
An important part of your online marketing strategy should be to claim and optimize your business listings. Getting exposure through Google My Business (GMB) can increase your chances of showing up in Google Maps, Local Finder, Google’s Local Pack and organic rankings in general. These enhancements to your SEO will also help improve your business’s reputation.
As a brand with multiple locations, mastering social media management can be a bit of a challenged. You might have some advantages over a single
A social media marketing strategy is more complex than many realize, and if it’s done haphazardly, you won’t get much of a return on your investment of time and resources. If you operate a business with multiple locations, add those locations to Facebook Business Manager. This will not only make it easier to manage all locations, but you’ll also be able to run Facebook Ads against specific locations from one central hub. Here’s how to do it:
For B2B marketers, Facebook is too big to ignore. And marketers who are serious about building brand awareness, engaging with local communities know it. Facebook
It’s not enough anymore to display address, hours and a photo or two in your location listings. Consumers want to know what their experience will
Looking for a new doctor? What’s your first step? If you’re like most people, you go online and do a search — Pew Research reports
The way residents and their loved ones search for senior care has changed — it’s time for senior care providers to embrace the Feedback Economy.
After partnering with Reputation, Kindred has leveraged the platform to track sentiment, monitor patience experience scores, and identify opportunities for improvement. Their review volume increased alongside their Reputation Score which fosters repeat business and loyalty for Kindred.
In an industry where 70% of customer decisions are directly impacted by reviews, Greystar needed an enterprise level solution that advanced its customer engagement strategy. Greystar used Reputation’s competitive intelligence tools to measure and benchmark their scores against best-in-class competitors and identify location strengths and weaknesses for improvement.
Sutter Health, a California-based healthcare organization, partnered with Reputation to ensure their online reputation reflected their brand. Reputation is helping Sutter Health improve patient experience by enabling the organization and its doctors to tune into what patients are saying and respond accordingly.
Law firms can win new clients online by managing their online reputation and digital estate. Find out what this means in practice.
Arbor leveraged our tools to help stabilize and extend their brand’s reach across the online marketplace. They garnered enthusiasm for their partnership with Reputation based on one simple metric: the better a company’s Reputation Score, the more sales leads it typically receives.
The customer journey is an endless loop of feedback, and Reputation changes the way your business can leverage it. Our CEO Joe Fuca shares more.
Read how one of the nation’s largest automotive retailers utilized Reputation’s Review product to identify opportunities for their stores to enhance customer experience. AutoNation is a very online-centric business, by evaluating their review insights, they were able to share their positive customer sentiment online.
New product updates will help marketers optimize social media strategy and make sense of insights from sources of public feedback SAN RAMON, Calif., August 11,
Storage Asset Management (SAM), a Pennsylvania-based property management company that specializes in self-storage, leverages Reputation’s tools to scale their business. By utilizing our products SAM was able to better manage their customer communications and sentiments.
The Reputation Connector for Microsoft Dynamics 365 will help large enterprises enrich customer insights with sentiment data SAN RAMON, Calif., August 2, 2022 – Reputation,
Recently, I attended a ‘fireside chat’ attended by senior figures – including Chief Financial Officers (CFOs) – of a variety of leading UK hospitality brands.
This webinar discusses recent updates to the Reputation platform, such as tagging social posts, due dates for inbox messages, and more.
Our 2022 Reputation Property Management Report shows that property managers need to listen to renter feedback now more than ever. Here’s why.
By partnering with Reputation, Kia exceeded its own expectations and consolidated its place as one of Britain’s best-loved automotive brands with a staggering increase in its UK market share. They now boast a Reputation Score that sites above industry average, highlighting the effectiveness of the brand’s customer-first approach.
Our CEO Joe Fuca analyzes the controversy between the PGA and LIV golf tournaments with Reputation’s Social Listening tool and offers his take.
Review volume may be higher, but renter sentiment is down this year SAN RAMON, Calif., July 19, 2022 – Reputation, the global leader in reputation
Westfield Shopping Centre: Retail CX Success Story Take the full story with you 0 Raised Net Promoter Score (NPS) from 24 to 39 0 Improved
Over the years, Google has taken significant steps to uplift the LGBTQ+ community, such as giving businesses tools to show their own support on their
Inhalte in sozialen Medien sind Teil Ihrer Online-Reputation. Hier erfahren Sie, wie Sie Ihre Social-Publishing-Strategie optimieren können, um Ihre Zielgruppen effektiv zu erreichen.
Amidst the COVID-19 pandemic, no retailer is safe from a product shortage. We break down how to manage your brand’s reputation in such a crisis.
Google Maps and Search are both evolving in some big ways. We break down what you should expect and how it might impact your business.
Gas prices are on the rise, so we took to social media to find out how consumers really feel about the matter. Read our article to learn more.
Looking to step up your auto dealership’s social media strategy? We will show you how from tips on what to post to how often to post your content.
Competitive Intelligence bietet eine Reihe von Vorteilen für jedes Unternehmen. In diesem Artikel erläutern wir Ihnen, wie Sie es – in Verbindung mit der Reputation-Plattform – für Ihren Erfolg nutzen können.
The AI-powered platform breaks down public customer feedback to provide competitive insights into key themes driving better customer experience SAN RAMON, Calif. – March 29,
Competitive intelligence offers a number of benefits to any business. In this article, we’ll break down the specific ways to use it for success.
Rents are continuing to skyrocket across the U.S. Read more to find out what that means for property management companies’ online reputations.
We put the UK’s private healthcare sector under the microscope to analyse patient trends & rank the top-performing UK private healthcare providers.
Our 2022 Healthcare Reputation Report uncovered just how important Google Business Profiles are to the patient journey. Read on to learn more.
Patients are returning to the doctor after pausing care needs at the height of the pandemic, however, providers must focus on employee experience to meet
If your team isn’t using social media as a support channel, now’s the time to start. We tell you what you need to know about social customer service.
Auto industry disruptors are turning to digital retailing to win new customers. We break down five ways dealerships and OEMs can keep up.
Is your business looking to implement a social media management strategy? In this article, we outline how you can get started with seven simple steps.
Consumers cite insurance acceptance, location, and patient reviews as the most valued criteria for a healthcare provider SAN RAMON, CALIF. – February 8, 2022 –
Reputation offers powerful AI-fueled taxonomies and sentiment analysis. We break down why they’re important for the success of your business.
Take a look at this article to learn about the real problems with customer experience programs and what your business can do to avoid them.
Whitespark has released its 2021 Local Search Ranking Factors Study. We break down the what you need to know in order to boost your Google rankings.
The #1 Reputation Management Platform for the Automotive Industry Log in & Enroll Download Brochure Reputation provides you with all the online reputation management tools
Auto brands have plenty of opportunities to improve their online reputations. We outline the ways in which three different brands achieved this.
Google Business Profiles now offer attributes that greatly benefit healthcare providers. We break down those new additions and what they mean.
Our 2021 Retail Reputation Report is live. We uncovered where retailers are excelling and where there’s room for improvement. Check out our findings.
Report finds that retailers must prioritize online and in-store experiences, as well as employee experience this holiday season, and beyond San Ramon, Calif., December 8,
Report finds that UK retailers must prioritise online engagement, as well as in-store and employee experiences this festive season, and beyond Liverpool, U.K., 8th December
One viral tweet impacted Hertz’ customer experience. We break down the lessons in social media that businesses can take away from that situation.
Every business should have a Google Business Profile, but do you actually need multiple? We’ll help you decide what’s best for your team.
Black Friday is a vital part of the holiday shopping season, but it’s not the only thing that matters. We examine how the retail holiday has evolved.
Nursery operators are under pressure to impress parents and Ofsted. Here’s how technology can help them to achieve ‘outstanding’ ratings.
The global chip shortage has impacted car buyers around the world, but how has it affect car dealerships’ reputations? We take a look.
Negativity bias may be impacting your healthcare consumer experience strategy. Here’s how you can fight it and provide a great patient experience.
The way that Google collects reviews is changing. We break down how the company will likely be capturing customer feedback in the future.
As the coronavirus pandemic slowly wanes, members of the workforce are quitting their jobs in droves. It’s become such a phenomenon that a name has
Patients are constantly leaving their healthcare providers feedback. How are you actioning on that data for your organization?
The 2020 holiday shopping season was anything but normal. It looks like the 2021 season will be more of the same. Here’s what retailers can expect.
Want to know how to delete a review on Facebook? Read on to learn how to spot fake reviews and what to do if they can’t be removed.
Our 2021 Automotive Reputation Report breaks down the state of customer sentiment in the auto industry. Take a look at everything we uncover.
Reputation is the first GMB API Partner to make it easy for providers and locations to publish healthcare insurance data across Google — learn more.
Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practises for digital reputation
Reviews influence how consumers choose their care. Here are tips to create a review request strategy that will lead to a stellar patient experience.
The right technology can enable care companies to meet and surpass regulators’ standards to achieve an ‘outstanding’ rating. Discover how leading care providers request and act on stakeholder feedback to make targeted improvements at care facilities.
Seasoned global partnerships leader appointed to newly-created executive role at a time of unprecedented growth REDWOOD CITY, Calif. — August 25, 2021 — Reputation, the
Property managers need to close the digital gap if they want to keep up with competition and retain tenants. We show you how to do that.
Is your administration prepared for a bad online healthcare review? We give you tips and considerations for implementing a review strategy.
The #1 Reputation Platform for the Fitness Industry Grow your online visibility, increase reviews, acquire new members, gather feedback, and send surveys, all from one
Reputation landed a spot on The Forrester Wave™: Social Suites, Q3 2021. In our own words, here’s how we got there and what it means for our future.
Did you know Reputation allows you to access data from multiple sources in one platform? Learn more about the power of our open platform.
Baby boomers are a renting segment that shouldn’t be ignored. Here’s what Property Management firms should do to turn them into tenants.
Apple Maps is making a run at Google Maps — here’s why auto dealerships should take notice and what they need to do to gain more customers.
Reputation Property Management Report Shows that Top Apartment Rentals Embrace the Digital Customer Experience
Research also found that Reputation Score Correlates with Higher Top Line Revenues for Multifamily Housing REDWOOD CITY, Calif. — JULY 21, 2021 — Reputation, the
By Ziad Abouchadi Since February 2020, Google has permitted new car dealerships to manage multiple listings on Google My Business (GMB) for the same location.
British holidaymakers are seeking ‘staycations’ more than ever. How can hospitality & leisure companies win amidst the rise of the Great British staycation?
Retail foot traffic is increasing after COVID-19 restrictions have begun to loosen. According to The Wall Street Journal, foot traffic has almost reached pre-pandemic levels
Marketing and data silos will hold you back. Take a look at customer stories from Transform’21 on how our top performers break down these silos.
Discover how veterinary service companies can win online to achieve business outcomes, including increasing revenue.
Google has permanently lifted chain restrictions for Google Posts. We break down what that decision might mean for your business.
Researching how to remove google reviews? Click here to read more tips about what you can do to manage and get rid of bad reviews on Google.
Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions
Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with
With the CDC’s new announcement that vaccinated people can resume activities without wearing a mask or social distancing, businesses need to update their COVID-19 guidelines
Reputation’s Data Science Team analysed the resident experience of leading UK care homes and ranked the best-performing companies.
Is your healthcare organization’s marketing technology stack lacking? We can help your team get the most out of the tools available to you.
Online reputation management presents a huge opportunity for mortgage lenders as they seek to adapt to a digital-first world. Check out this article to learn how the industry is evolving and why reputation management matters more than ever.
70 percent of consumers say they prefer to message a business for a faster response. Learn how Reputation’s new product, Messaging, can help businesses meet and exceed consumer expectations.
Does the popularity of zero-click searches mean that Google is the digital front door to a business, and websites don’t matter as much as they used to? Check out this article to learn more.
REDWOOD CITY, Calif. — April 22, 2021 — Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a
We recently spoke with Alex his background, what he enjoys about his role at Reputation and what he finds most exciting about being a solutions architect.
We recently spoke with Kate about her work at Reputation, what her role as Engagement Manager entails, and what excites her about working with enterprise clients like Mitchells and Butler, BMW and KIA.
Last updated January 1, 2021. Reputation.com (UK) LTD Standard Terms of Service (Data Hosted In United States) These Standard Terms of Service (the “Terms”) govern
Reputation Deepens Executive Bench and Appoints Shannon Hernández as General Counsel and Corporate Secretary
REDWOOD CITY, Calif. — March 10, 2021 — Reputation, the global leader in reputation experience management, has named Shannon Hernández as the company’s general counsel
Housing association are under more pressure than ever before. Discover how they can deliver a better experience for tenants.
Karthik Divi, Reputation’s Senior Engineering Manager, shares what he enjoys about leading his team in India, his passion for computers and his background in the Supply Chain domain.
Reputation’s Platform Reintroduced as Comprehensive Offering That Is More Actionable, More Conversational and More Open
REDWOOD CITY, Calif. — February 1, 2021 — Reputation, the global leader in reputation experience management, today announced the relaunch of its Reputation platform. Available
Businesses need to tread carefully and take specific steps to update their branding on their sites without losing traffic. In this article, Reputation’s Adam Dorfman, shares insights on the crucial actions businesses must take during a rebrand or name change to protect their online visibility.
Google has recently renewed a commitment to making Google Posts, a way for businesses to publish quick updates on their Google My Business (GMB) listings, more pertinent and valuable. In this article, Reputation’s Adam Dorfman, shares insights on the latest updates and how to put Google Posts to work to improve visibility for GMB Listings.