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The healthcare industry is in the midst of treating and preparing for the influx of incoming COVID-19 patients. Organizations are rapidly adjusting to the crisis
More and more consumers are turning to social media to connect with brands. According to Globalwebindex, the average social media user spends nearly 2.5 hours
An important part of your online marketing strategy should be to claim and optimize your business listings. Getting exposure through Google My Business (GMB) can increase your chances of showing up in Google Maps, Local Finder, Google’s Local Pack and organic rankings in general. These enhancements to your SEO will also help improve your business’s reputation.
As a brand with multiple locations, mastering social media management can be a bit of a challenged. You might have some advantages over a single
A social media marketing strategy is more complex than many realize, and if it’s done haphazardly, you won’t get much of a return on your investment of time and resources. If you operate a business with multiple locations, add those locations to Facebook Business Manager. This will not only make it easier to manage all locations, but you’ll also be able to run Facebook Ads against specific locations from one central hub. Here’s how to do it:
For B2B marketers, Facebook is too big to ignore. And marketers who are serious about building brand awareness, engaging with local communities know it. Facebook
It’s not enough anymore to display address, hours and a photo or two in your location listings. Consumers want to know what their experience will
Looking for a new doctor? What’s your first step? If you’re like most people, you go online and do a search — Pew Research reports
The global chip shortage has impacted car buyers around the world, but how has it affect car dealerships’ reputations? We take a look.
Negativity bias may be impacting your healthcare consumer experience strategy. Here’s how you can fight it and provide a great patient experience.
The way that Google collects reviews is changing. We break down how the company will likely be capturing customer feedback in the future.
As the coronavirus pandemic slowly wanes, members of the workforce are quitting their jobs in droves. It’s become such a phenomenon that a name has
Patients are constantly leaving their healthcare providers feedback. How are you actioning on that data for your organization?
The 2020 holiday shopping season was anything but normal. It looks like the 2021 season will be more of the same. Here’s what retailers can expect.
Want to know how to delete a review on Facebook? Read on to learn how to spot fake reviews and what to do if they can’t be removed.
Our 2021 Automotive Reputation Report breaks down the state of customer sentiment in the auto industry. Take a look at everything we uncover.
Reputation is the first GMB API Partner to make it easy for providers and locations to publish healthcare insurance data across Google — learn more.
Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practises for digital reputation
Reviews influence how consumers choose their care. Here are tips to create a review request strategy that will lead to a stellar patient experience.
The right technology can enable care companies to meet and surpass regulators’ standards to achieve an ‘outstanding’ rating. Discover how leading care providers request and act on stakeholder feedback to make targeted improvements at care facilities.
Seasoned global partnerships leader appointed to newly-created executive role at a time of unprecedented growth REDWOOD CITY, Calif. — August 25, 2021 — Reputation, the
Property managers need to close the digital gap if they want to keep up with competition and retain tenants. We show you how to do that.
Is your administration prepared for a bad online healthcare review? We give you tips and considerations for implementing a review strategy.
The #1 Reputation Platform for the Fitness Industry Grow your online visibility, increase reviews, acquire new members, gather feedback, and send surveys, all from one
Reputation landed a spot on The Forrester Wave™: Social Suites, Q3 2021. In our own words, here’s how we got there and what it means for our future.
Did you know Reputation allows you to access data from multiple sources in one platform? Learn more about the power of our open platform.
Baby boomers are a renting segment that shouldn’t be ignored. Here’s what Property Management firms should do to turn them into tenants.
Apple Maps is making a run at Google Maps — here’s why auto dealerships should take notice and what they need to do to gain more customers.
Reputation Property Management Report Shows that Top Apartment Rentals Embrace the Digital Customer Experience
Research also found that Reputation Score Correlates with Higher Top Line Revenues for Multifamily Housing REDWOOD CITY, Calif. — JULY 21, 2021 — Reputation, the
By Ziad Abouchadi Since February 2020, Google has permitted new car dealerships to manage multiple listings on Google My Business (GMB) for the same location.
British holidaymakers are seeking ‘staycations’ more than ever. How can hospitality & leisure companies win amidst the rise of the Great British staycation?
Retail foot traffic is increasing after COVID-19 restrictions have begun to loosen. According to The Wall Street Journal, foot traffic has almost reached pre-pandemic levels
Marketing and data silos will hold you back. Take a look at customer stories from Transform’21 on how our top performers break down these silos.
Discover how veterinary service companies can win online to achieve business outcomes, including increasing revenue.
Google has permanently lifted chain restrictions for Google Posts. We break down what that decision might mean for your business.
Over the years, Google has taken significant steps to uplift the LGBTQ+ community, such as giving businesses tools to show their own support on their
Researching how to remove google reviews? Click here to read more tips about what you can do to manage and get rid of bad reviews on Google.
Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions
Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with
With the CDC’s new announcement that vaccinated people can resume activities without wearing a mask or social distancing, businesses need to update their COVID-19 guidelines
Reputation’s Data Science Team analysed the resident experience of leading UK care homes and ranked the best-performing companies.
Is your healthcare organization’s marketing technology stack lacking? We can help your team get the most out of the tools available to you.
Online reputation management presents a huge opportunity for mortgage lenders as they seek to adapt to a digital-first world. Check out this article to learn how the industry is evolving and why reputation management matters more than ever.
Curbside pick-up has become a way of life everywhere. But how will this retail trend continue to evolve as things return to some sense of normalcy? Check out this article to learn more.
70 percent of consumers say they prefer to message a business for a faster response. Learn how Reputation’s new product, Messaging, can help businesses meet and exceed consumer expectations.
Does the popularity of zero-click searches mean that Google is the digital front door to a business, and websites don’t matter as much as they used to? Check out this article to learn more.
REDWOOD CITY, Calif. — April 22, 2021 — Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a
We recently spoke with Alex his background, what he enjoys about his role at Reputation and what he finds most exciting about being a solutions architect.
We recently spoke with Kate about her work at Reputation, what her role as Engagement Manager entails, and what excites her about working with enterprise clients like Mitchells and Butler, BMW and KIA.
Last updated January 1, 2021. Reputation.com (UK) LTD Standard Terms of Service (Data Hosted In United States) These Standard Terms of Service (the “Terms”) govern
Reputation Deepens Executive Bench and Appoints Shannon Hernández as General Counsel and Corporate Secretary
REDWOOD CITY, Calif. — March 10, 2021 — Reputation, the global leader in reputation experience management, has named Shannon Hernández as the company’s general counsel
We put the UK’s private healthcare sector under the microscope to analyse patient trends & rank the top-performing UK private healthcare providers.
Housing association are under more pressure than ever before. Discover how they can deliver a better experience for tenants.
Karthik Divi, Reputation’s Senior Engineering Manager, shares what he enjoys about leading his team in India, his passion for computers and his background in the Supply Chain domain.
Reputation’s Platform Reintroduced as Comprehensive Offering That Is More Actionable, More Conversational and More Open
REDWOOD CITY, Calif. — February 1, 2021 — Reputation, the global leader in reputation experience management, today announced the relaunch of its Reputation platform. Available
Businesses need to tread carefully and take specific steps to update their branding on their sites without losing traffic. In this article, Reputation’s Adam Dorfman, shares insights on the crucial actions businesses must take during a rebrand or name change to protect their online visibility.
Google has recently renewed a commitment to making Google Posts, a way for businesses to publish quick updates on their Google My Business (GMB) listings, more pertinent and valuable. In this article, Reputation’s Adam Dorfman, shares insights on the latest updates and how to put Google Posts to work to improve visibility for GMB Listings.
REDWOOD CITY, Calif. — January 25, 2021 — Reputation.com, the global leader in reputation experience management, today announced the company’s rebrand. In the spirit of
As the powersports market heats up, so will the competition. To stand out and be chosen by powersports newbies and enthusiasts, it’s important to make sure your brand’s reputation is strong — both online and offline.
REDWOOD CITY, Calif., Jan. 14, 2021 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced the appointment of Scott
Welcome to WordPress. This is your first post. Edit or deletGoogle has launched a new feature, the community feed, which makes it easier for Google Maps
Google recently shared with its trusted partners (including Reputation) information on an attribute that will make it easier for healthcare providers to share information about health insurance networks accepted at different locations or physicians.
After the most difficult year for healthcare in modern history, healthcare leaders are rejoicing at the availability of the Covid-19 vaccine.
Reputation Score X is like a personal trainer for your business, helping you to see where you are today with one easy-to-understand score, showing you how you got there, then telling you exactly what to do next to improve.
Industry-leading Score Enhances Visibility Into Digital Reputation, Customer Experience and Core Business Metrics – Provides Prescriptive Recommendations to Improve It REDWOOD CITY, Calif. — December
How are automotive brands and dealerships holding up during a time of unprecedented disruption? We analyzed consumer sentiment data across hundreds of dealer groups and more than 4,500 locations in the UK to uncover how car buyers feel about going back to their local dealerships.
Google has launched a new feature, the community feed, which makes it easier for Google Maps users to more easily find updates and recommendations from local businesses.
Each part of a GMB listing feeds the others — it’s an ecosystem that creates a snowball effect fueling visibility, conversions, feedback, CX improvement and, ultimately, revenue.
The nature of social media’s massive amounts of valuable unstructured data necessitates an expert tool that can monitor and respond at scale anywhere the customer voice has influence. In this webinar we discuss how Reputation’s Social Suite allows you to impact the customer journey at every touchpoint at scale, increasing engagement, improving experience and even managing crises.
During the holiday season shoppers spent billions of dollars online, while foot traffic in brick-and-mortar stores dropped. To capitalize on this activity, retailers need to dial up their presence online to drive shoppers to their websites — while promoting services such as curbside pickup that will appeal to shoppers offline.
Despite Covid-19 and the accompanying surge in eCommerce in 2020, shopping is still very much an omnichannel experience
By now it’s clear that Google is becoming your new digital front door. But between Maps, Ads and your Google My Business listings, keeping up with the latest Google features and best practices can be overwhelming. Learn more about which features can be put into action right away.
REDWOOD CITY, Calif. — November 5, 2020 — Reputation.com, provider of the first — and only — comprehensive Reputation Experience Management (RXM) platform, announced today
In today’s feedback economy, customers go where others have had a great experience, but it can be difficult to build up large volumes of positive reviews on Google – until now. Learn how Review Booster allows you to unlock the voice of the happy yet silent majority to increase your review volume.
Latest Report Reveals Reputation Management Is More Important Than Ever in a Year Marked by Uncertainty; Dealerships Effectively Managing Their Digital Reputations See 10% Increase
Der Aufstieg des Online-Handels in den letzten Jahren war schnell. Immer mehr Verbraucher kaufen entweder Waren und Dienstleistungen online ein oder beginnen ihre Kaufreise über
Did you know you can leverage the Reputaiton platform to easily create localized content and campaigns in minutes?
After much anticipation and careful preparation, Transform’20 Europe – our virtual marketing and CX conference – took place on Tuesday 6th October 2020. For the
2020 Local Search Ranking Factors Survey Shows Why Reviews and GMB Listings Matter More Than Citations
Whitespark has presented the initial results of its highly anticipated 2020 Local Search Ranking Factors Survey during the recent Local Search Summit. According to the
Art Sangurai, Engineering Manager for Reputation.com’s Social Suite, isn’t your typical developer.
If you can believe it, we’re now officially two weeks into Fall! And just as the leaves have gradually started to sprinkle down from the
Reputation.com’s 2020 Property Management Reputation Report Shows a Growing Digital Disparity Between Property Management Firms During the Pandemic-fueled Migration
Research Shows the Lack of a Strong Digital Presence Leads to a Risk of Higher Turnover and Lower Occupancy REDWOOD CITY, Calif. — SEPTEMBER 22,
The UK hospitality industry is rallying behind the government’s ‘Test & Trace’ initiative. Some of the industry’s most prominent players are poised to support the initiative
The COVID-19 pandemic has triggered a dramatic migration that is rocking property managers in major cities such as New York. Property managers everywhere need to
Apple is making a big move to turn Apple Maps into a ratings/review destination.
Back in May, Reputation.com held its annual conference virtually for the first time: Transform’20. Amongst innovative insights and remarkable demonstrations, thought leaders shared their success
The rise of online commerce over the past several years has been swift. More and more consumers either purchase goods and services online or begin
The world has changed, and businesses must adapt to survive and achieve success. Showcasing your brand across digital channels not only increases your visibility but provides opportunities to interact with consumers to collect feedback, improve the customer experience and build loyalty.
‘Automation’ is a word on the lips of every business leader as companies the world over strive to automate everything from supply chains to HR
Physician directories are a vital part of your practice. Avoid making these five common mistakes and you’ll drive more traffic to your pages and acquire new patients.
With the U.S. retail industry rebounding for the second consecutive month in June, Google My Business (GMB) listing conversions for industries such as retail continue
Healthcare providers need to accelerate their journey to deliver an effective patient experience across every touchpoint, from booking an appointment to paying a bill. Learn how a Patient Experience Feedback Hub can help.
Satisfying Tenants and Building Their Brands: How 3 Leading Property Management Firms Are Getting It Right
COVID-19 accelerated significant changes already underway in the property management industry, just as it has across healthcare, retail, entertainment, construction and more. But property managers
On July 8, Google announced a new feature that makes it easy for people doing searches to find quick facts about what they see on
Recently, some eagle-eyed members of the search community noticed that it looks like Google My Business (GMB) can pull data from Facebook to show in
Summer is finally here, and while you’ve been grilling some tasty treats in quarantine, we’ve been cooking up our own goodies to make your Reputation.com
Companies the length and breadth of the UK have been feeling the effects of lockdown on business during the COVID-19 global pandemic. Closures of physical
Few companies have a ready playbook on how to handle brand communications during a pandemic. There’s a good chance that they will in the future,
Traffic and reviews are returning to Google My Business (GMB) listings, according to our latest Reputation data analysis. This finding is important because GMB traffic
COVID-19 has pushed customer-centric businesses to shift the way they do business. The current environment has become incredibly challenging for retailers as they struggle to
Want to ensure patients find your healthcare facility? “Near me” searches help people find the most relevant healthcare facilities within a specific location. These searches are becoming more relevant every day, as healthcare professionals offer services such as symptom checkers and telemedicine in the wake of the COVID-19 pandemic.
As American brick-and-mortar businesses re-open, they need to manage the content on their Google My Business (GMB) listings more closely – and respond to customer reviews, too. That’s the takeaway from a recent Reputation analysis of our clients’ GMB performance in recent weeks.
The hospitality sector has been particularly hard-hit by COVID-19. This blog looks at the impact it’s had, and introduces some best practices moving forward as
Google continues to reinstate customer reviews after suspending them from March 20 to April 9. For example, Google My Business (GMB) reviews for U.S. property
Google encourages automotive dealers to publish multiple Google My Business (GMB) listings per location: conceivably one for sales, one for service and one for parts,
As the UK gradually reopens in the wake of the COVID-19 pandemic, now is the time to conduct customer surveys to see how they feel
Gil Bashe is rallying the healthcare ecosystem to improve patient care and take advantage of technologies that can get the job done. Follow him at
Because of the COVID-19 pandemic, the healthcare patient journey has altered course for most people. Many healthcare providers realize that paying attention to the patient
Duplicate listings can be the scourge of a good business listings and online reputation management strategy. They can siphon clicks and reviews, present false information
How has the Covid-19 pandemic affected online reputation, particularly the performance of Google My Business (GMB) listings?
Customer communications are more important than ever during the COVID-19 pandemic. Maintaining excellent customer communications is yet another challenge on top of the many that
Google is slowly reinstating customer reviews after suspending them from March 20 to April 9. As we reported on our blog, the initial wave of
Having a business continuity plan can keep your automotive dealership moving forward during a temporary disruption, such as the COVID-19 pandemic. Your automotive dealership’s COVID-19
Joe Sinkwitz has been in the digital marketing industry since its earliest days. He discovered influencer marketing a few years ago while working with a
Latest Innovations Further Strengthen Company’s Core Technology Offering With Industry-First Enhancements REDWOOD CITY, Calif. — May 7, 2020 — Reputation.com, provider of the only complete
The COVID-19 pandemic has initiated big change. Digital transformation is a business imperative, as people must now rely on digital channels to connect and engage
The COVID-19 pandemic has changed the customer journey practically overnight. It has also changed the customer experience as people obtain the things they need or
As we reported earlier, on March 20, Google suspended Q&A functionality on Google My Business (GMB) listings. It appears as though the GMB Q&A forum
The COVID-19 pandemic has cast a spotlight on the importance of Google Posts. Businesses across a number of industries have worked with Reputation to keep people
Building and maintaining a strong social media presence is essential for your company, and good social media management helps you establish a good reputation. This
On April 10, Google shared with partners (including Reputation) updates to features that help businesses serve their customers more effectively during the COVID-19 pandemic. These
Reputation.com Rolls Out Business Continuity Toolkit for Communications Management Amid COVID-19 Outbreak
Business Continuity Bundle Helps Businesses Use Their Online Presence to Disseminate Critical Information; Includes Functionality for Healthcare Providers to Assist Patients in Finding Available Services
The COVID-19 pandemic has placed unprecedented strain on U.S. health systems and practitioners, adding momentum to the trends outlined in our recent ebook, “3 Trends
Google recently launched a COVID-19 Post type to help businesses quickly update their Google My Business (GMB) pages with coronavirus-related information that affects their operations.
Communicating effectively with patients and local communities is essential during this uncertain time to ease fears, ensure communities have access to essential healthcare information, and help to slow the virus from spreading.