Thursday 16th May 2024
Convene, 22 Bishopsgate, London
Experience the Power of Transform!
Engage with fellow marketing, operations and CX leaders on cultivating a customer-obsessed culture that drives business growth.
Speakers from leading brands
Andy Bateman
CX & Marketing Director
Gavin Chappell
Chief Operating Officer
Zoe Shields
Country Manager UK+Ireland+CEE
Amy Walters
Customer Experience Manager
Keith Halloran
Chief Operating Officer
Edward Mott
Group Head of Insight
Cheryl Smith
Customer Experience Manager
Laura Evans-Fisk
Head of Digital & Engagement
Thomas Ryan
Digital Customer Engagement Specialist
Claire Waddington-Tregear
CX Policy & Process Manager
Laura Dunn
Head of Guest Care
Charlotte Smith
Head of Guest Experience
Mary Louise Russell
Head of Customer Care & Experience
Sophie Barton
CX Performance Manager
Keynote Speaker
With over ten years at Formula 1’s helm, Sky Sports’ Bernie Collins stands out as an expert strategy engineer, recently Aston Martin’s Head of Race Strategy. Bernie’s career saw her in key strategy and performance roles, significantly impacting her teams. Her mechanical passion began in youth, tinkering with farm machinery in Northern Ireland. She studied mechanical engineering at Queen’s University Belfast, engaging in the Formula Student programme. Post-graduation in 2009, Bernie joined McLaren’s F1 team as a trainee, gaining experience in GP3 Series and McLaren GT. By 2012, she advanced to performance engineer, later joining United Autosports GT as a race engineer. Her major break was in late 2013 as McLaren’s lead performance engineer, moving to Force India in 2015, aiding in podium finishes. In August 2020, she led Aston Martin F1’s race strategy, and by 2023, Bernie was analysing race strategies for Sky Sports F1 and contributing to F1’s digital platforms. Forbes listed her in ’30 under 30′, and she’s a Top 100 UK Role Model by The Manufacturer.
Transform’24 Europe Agenda
| Time | Event |
|---|---|
| 09:00 – 09:30 | Check-in, Breakfast and refreshments |
| 09:30 – 10:00 | Experts’ Corner Opens |
| 10:00 – 10:45 | Welcome & Opening Keynote |
| 10:45 – 11:00 | Refreshments |
| 11:00 – 11:40 | Ensuring Brand Promise Delivery: Strategic Execution from Consumer to Boardroom | 11:40 – 12:00 | Always Know, Always Act: Innovative Solutions from Reputation | 12:00 – 13:00 | Experts’ Corner | 12:00 – 13:00 | 1:1 Consultations | 13:00 – 14:00 | Networking, lunch | 14:00 – 15:15 | Workshops 1 & 2 #1: Converting Online Interest into Offline Traffic: Stonegate’s Approach to Using Business Listings and Reviews To Deliver Their Brand Promise #2: Always Know, Always Act: Measuring Your Brand Promise Through Consumer Feedback and Advanced Platform Features Workshops 3 & 4 #3: Dashboard to Success: Kwik Fit’s Practices for Tracking and Enhancing Reputation Performance #4: The Art of Asking: How Renault Group Understands Consumer Sentiment with Surveys & Insights | 15:15 – 15:45 | Refreshments | 15:45 – 16:30 | Breakout 1 Elevate and Empower Customer-Facing Teams into High-Performance Powerhousess Breakout 2 Transforming Insights to Impact: Leveraging Consumer Feedback for Strategic Excellence |
| 16:45 – 17:30 | Guest Keynote |
| 17:30 – 18:00 | Reputation Awards | 18:00 – 20:00 | Drinks Reception |
Transform24 Europe Awards
Our prestigious awards recognise individuals and teams for their remarkable achievements, innovative use of our platform, impactful business transformations based on feedback data, and significant improvements in Reputation Scores.
Nominate a colleague, a leader, your company or yourself for one or more of the following awards:
The Rising Star Award (individual award)
Get ready to unveil the Rising Star of your business! We’re eager to learn about that extraordinary individual who has left a lasting impression on your customers. Who’s the driving force behind change and non-stop improvements? Share with us who could potentially be your Rising Star and delve into their remarkable achievements and invaluable contributions to your business!
The Innovation Award (individual & brand award)
Tell us about a specific instance where you, a colleague, or your entire company utilised the platform in an innovative way to achieve significant results. Please provide more details and elaborate on the specific benefits and outcomes that were achieved through this unique approach.
The Business Impact Award (individual & brand award)
Tell us about the incredible ways you, your colleague, or your entire company have used feedback data from the Reputation platform to drive transformative change within your organisation. We’re talking measurable business impacts like cost reduction, increased bookings or traffic, revenue growth, or improved profits. Share your success stories!
The Reputation Performance Award (brand award)
Are you ready to claim the coveted Reputation Performance Award? It’s all about one thing: your Reputation Score! If you think you’ve achieved the highest increase between January 1, 2023, and today, we’d love to hear about your score boost and how you achieved it by empowering your managers.
Transform24 Entertainment
A Reputation event wouldn’t be complete without top-notch entertainment. We are excited to present ‘The Bow Fiddlies,’ a talented trio hailing from London, to captivate your senses with their vibrant energy, exquisite three-part vocal harmonies, lively guitar melodies, and distinctive virtuoso fiddling skills.