Speakers from leading brands

Andy Bateman

Andy Bateman

CX & Marketing Director

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Gavin Chappell

Gavin Chappell

Chief Operating Officer

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Zoe Shields

Country Manager UK+Ireland+CEE

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Amy Walters

Amy Walters

Customer Experience Manager

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Keith Halloran

Chief Operating Officer

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Edward Mott

Edward Mott

Group Head of Insight

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Cheryl Smith

Cheryl Smith

Customer Experience Manager

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Laura Evans-Fisk

Head of Digital & Engagement

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Thomas Ryan

Thomas Ryan

Digital Customer Engagement Specialist

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Claire Waddington-Tregear

CX Policy & Process Manager

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Laura Dunn

Head of Guest Care

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Charlotte Smith

Head of Guest Experience

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Mary Louise Russell

Head of Customer Care & Experience

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Sophie Barton

CX Performance Manager

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Bernie Collins

Keynote Speaker

With over ten years at Formula 1’s helm, Sky Sports’ Bernie Collins stands out as an expert strategy engineer, recently Aston Martin’s Head of Race Strategy. Bernie’s career saw her in key strategy and performance roles, significantly impacting her teams. Her mechanical passion began in youth, tinkering with farm machinery in Northern Ireland. She studied mechanical engineering at Queen’s University Belfast, engaging in the Formula Student programme. Post-graduation in 2009, Bernie joined McLaren’s F1 team as a trainee, gaining experience in GP3 Series and McLaren GT. By 2012, she advanced to performance engineer, later joining United Autosports GT as a race engineer. Her major break was in late 2013 as McLaren’s lead performance engineer, moving to Force India in 2015, aiding in podium finishes. In August 2020, she led Aston Martin F1’s race strategy, and by 2023, Bernie was analysing race strategies for Sky Sports F1 and contributing to F1’s digital platforms. Forbes listed her in ’30 under 30′, and she’s a Top 100 UK Role Model by The Manufacturer.

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