More Views and Clicks on Listings, Higher Reputation Scores & Higher Review Response Rates

Rev Up Your Online Presence

Reputation and Subaru of America, Inc. have joined together to move your reputation into the fast lane.

The basic service, paid for by Subaru, gives you do-it-yourself access to our dashboard and enables you to use the Reputation mobile app to request reviews.

Our Reputation Managed Services (silver) take things to the next level by enabling you to leverage our expertise with a dedicated Customer Success Specialist and managed services. That lets you do what you do best – selling and servicing vehicles!

SAF Eligible Retailers can apply AdFund dollars to these plans and reduce the cost!

Reputation Managed Services Plan

$199/Month
before SAF reimbursement

  • Dedicated Customer Success Specialist
  • Automated sales and service review requests via email
  • Reputation Management mobile app
  • Managed review response
  • Business listings management
  • Google Listing Advance Functionality

Take advantage of one of these streamlined, turn-key solutions today! Once you enroll, we will take care of making sure everything is set up and functioning smoothly, including automatic SAF reimbursement.

Reputation: The Trusted Solution for Automotive

10k+

Retailers

30k+

Locations

100m+

Reviews and Organic Social Posts

Managed Services Retailers are Reaping Benefits!

+72pt

72 Point Higher Reputation Scores

+5X

5-6X More Views and Clicks on Listings

+41%

41% Higher Review Response Rates

*Stats from Reputation’s platform.
12 month avg. 3/20 – 3/21

Stand Out and Attract More Customers

  • Higher Search Rankings. Make sure your dealership shows up at the top of results for search, maps, social media
  • Better Reviews. Create a steady stream of fresh, representative customer reviews –and respond to them
  • Active Engagement. Maintain a strong presence on social media sites like Facebook and Instagram

Take advantage of one of these streamlined, turn-key solutions today! Once you enroll, we will take care of making sure everything is set up and functioning smoothly, including automatic SAF reimbursement.

Subaru of America, Inc. SAF Eligible Retailers can apply AdFund dollars to these plans

Plan Features

Our custom-designed, integrated platform and mobile apps – combined with dedicated customer service – enable you to manage your online reputation more efficiently and effectively.

Bronze – Base Package
$0
Managed Services
$199/mo
Visibility & Metrics
Dashboard Access – The hub for your Reputation experience which includes measurement, monitoring, review and connection management.✔✔
Reputation Mobile App – Mobile access to your Reputation experience. Incudes measurement, monitoring and connections management. The app can be downloaded in the Apple or Android app stores.✔✔
Reporting – Generate reports to help you communicate KPs within the dealership. Use Reputation Score to track performance across major categories including reviews.✔✔
Performance Status – You have access to monthly performance reports including a broad range of metrics to track Dealer reputation progress.✔✔
Custom Real-Time Alerts – Receive alerts when customers leave reviews, giving you the opportunity to immediately address any positive or negative reviews.✔✔
Reviews
Automated Review Request Generation – After a customer buys a car or receives service, we will send out emails asking them to provide a review on select third-party sites like Facebook and Google. Prompting these customers who may otherwise not leave a review will help you to receive an increase in review volume and star rating.N/A✔
Managed Review Responses – Reputation will monitor third-party review sites and whenever a comment is posted (positive or negative) will assess whether or not a response on your behalf is warranted.N/A✔
Reviews Widget – Stream reviews directly to your Subaru Website in real time. This increased visibility of reviews reinforces the message of all reviews (positive, negative & neutral) and reminds customers to leave a review of their experience.N/A✔
Business Listings
Listing Performance – The user has the ability to view performance to gain a clear understanding of your online audience.✔✔
Auto-Sync: Publish to Google, Facebook, Apple Maps and Bing – Automatically push key listing information to these platforms. A retailers listing page (ie, GBP) must be connected to the Reputation platform in order for the listing data to sync.N/A✔
Listing Maintenance – Customer Success Specialist guidance to verify/claim listings and provide suggested listings editsN/A✔
Photo Management – Customer Success Specialist guidance to upload photos into Reputation platform and publish to various locationsN/A✔
Google Listing Advance Functionality – Customer Success Specialist guidance to create and publish Google posts, Google Q&A and Google FAQs.N/A✔
Support
Customer Success Specialist (CSS) – You will be assigned a designated representative who will make sure we’re helping you meet your goals and be your strategic advisorN/A✔
Customized Management and Reporting – Work with your CSS to create, generate and distribute meaningful reports for key decision makersN/A✔
Subaru Support – You have unlimited access to our customer support experts who are here to assist you with any questions and account issues✔✔
Training – Access to Reputation’s Help/Knowledge Base for quick self-service answers to questions or lean more about Reputation features and industry best practices.✔✔