Rev Up Your Online Presence
Reputation and Subaru of America, Inc. have joined together to move your reputation into the fast lane.
The basic service, paid for by Subaru, gives you do-it-yourself access to our dashboard and enables you to use the Reputation mobile app to request reviews.
Our Reputation Managed Services (silver) take things to the next level by enabling you to leverage our expertise with a dedicated Customer Success Specialist and managed services. That lets you do what you do best – selling and servicing vehicles!
SAF Eligible Retailers can apply AdFund dollars to these plans and reduce the cost!
Take advantage of one of these streamlined, turn-key solutions today! Once you enroll, we will take care of making sure everything is set up and functioning smoothly, including automatic SAF reimbursement.
Reputation: The Trusted Solution for Automotive
Reviews and Organic Social Posts
Managed Services Retailers are Reaping Benefits!
72 Point Higher Reputation Scores
5-6X More Views and Clicks on Listings
41% Higher Review Response Rates
12 month avg. 3/20 – 3/21
Stand Out and Attract More Customers
- Higher Search Rankings. Make sure your dealership shows up at the top of results for search, maps, social media
- Better Reviews. Create a steady stream of fresh, representative customer reviews –and respond to them
- Active Engagement. Maintain a strong presence on social media sites like Facebook and Instagram
|VISIBILITY & METRICS|
|Dashboard Access - The hub for your Reputation experience which includes measurement, monitoring, review and connection management.||✔||✔|
|Reputation Mobile App - Mobile access to your Reputation experieince. Incudes meansurement, monitoring and connections managment. The app can be downloaded in the Apple or Android app stores.||✔||✔|
|Reporting - Generate reports to help you communicate KPs within the dealership. Use Reputation Score to track performance across major categories inclding reviews.||✔||✔|
|Performance Status - You have access to monthly performance reports including a broad range of metrics to track Dealer reputation progress.||✔||✔|
|Custom Real-Time Alerts - Receive alerts when customers leave reviews, giving you the opportunity to immediately address any positive or negative reviews.||✔||✔|
|Automated Review Request Generation - After a customer buys a car or receives service, we will send out emails asking them to provide a review on select third-party sites like Facebook and Google. Prompting these customers who may otherwise not leave a review will help you to receive an increase in review volume and star rating.||N/A||✔|
|Managed Review Responses - Reputation will monitor third-party review sites and whenever a comment is posted (positive or negative) will assess whether or not a response on your behalf is warranted.||N/A||✔|
|Reviews Widget - Stream reviews directly to your Subaru Website in real time. This increased visibility of reviews reinforces the message of all reviews (positive, negative & neutral) and reminds customers to leave a review of their experience.||N/A||✔|
|Listing Performance - The user has the ability to view performance to gain a clear understanding of your online audience.||✔||✔|
|Auto-Sync: Publish to Google, Facebook, Apple Maps and Bing - Automatically push key listing information to these platforms. A retailers listing page (ie, GBP) must be connected to the Reputation platform in order for the listing data to sync.||N/A||✔|
|Listing Maintenance - Customer Success Specialist guidance to verify/claim listings and provide suggested listings edits||N/A||✔|
|Photo Management - Customer Success Specialist guidance to upload photos into Reputation platform and publish to various locations||N/A||✔|
|Google Listing Advance Functionality - Customer Success Specialist guidance to create and publish Google posts, Google Q&A and Google FAQs.||N/A||✔|
|Customer Success Specialist (CSS) - You will be assigned a designated representative who will make sure we're helping you meet your goals and be your strategic advisor||N/A||✔|
|Customied Management and Reporting - Work with your CSS to create, generate and distribute meaningful reports for key decision makers||N/A||✔|
|Subaru Support - You have unlimited access to our customer support experts who are here to assist you with any questions and account issues||✔||✔|
|Training - Access to Reputation's Help/Knowledge Base for quick self-service answers to questions or lean more about Reputation features and industry best practices.||✔||✔|