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Rev Up Your Online Presence

Reputation.com and Subaru of America, Inc. have joined together to move your reputation and social media management into the fast lane.

The basic service, paid for by Subaru, gives you do-it-yourself access to our dashboard and enables you to use the Reputation Live mobile app to request reviews.

Our Silver and Gold plans take things to the next level by enabling you to leverage our expertise with a dedicated Customer Success Manager and managed services. That lets you do what you do best – selling and servicing vehicles!

SAF Eligible Retailers can apply AdFund dollars to these plans and reduce the cost by up to 70%!

Managed Service Plans

Silver Plan

$199/Month

(before SAF reimbursement)

Basic Services plus:

Gold Plan

$299/Month

(before SAF reimbursement)

Everything in Silver plus:

Take advantage of one of these streamlined, turn-key solutions today! Once you enroll, we will take care of making sure everything is set up and functioning smoothly, including automatic SAF reimbursement.

Reputation: The Trusted Solution for Automotive

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Dealerships

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Locations

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Reviews and Organic Social Posts

Managed Services Retailers are Reaping Benefits!

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72 Point Higher Reputation Scores

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5-6X More Views and Clicks on Listings

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41% Higher Review Response Rates

*Stats as of March 2019

Stand Our and Attract More Customers

Higher Search Rankings. Make sure your dealership shows up at the top of results for search, maps, social media
Better Reviews. Create a steady stream of fresh, representative customer reviews –and respond to them
Active Engagement. Maintain a strong presence on social media sites like Facebook and Instagram

Take advantage of one of these streamlined, turn-key solutions today! Once you enroll, we will take care of making sure everything is set up and functioning smoothly, including automatic SAF reimbursement.

Reduce your cost by up to 70%!

Subaru of America, Inc. SAF Eligible Retailers can apply AdFund dollars to these plans

Plan Features

Our custom-designed, integrated platform and mobile apps – combined with dedicated customer service – enable you to manage your online reputation more efficiently and effectively.

	Bronze Included	Silver $199/mo*	Gold $299/mo*
REPUTATION BASE PLATFORM
Base Platform: Our Reputation Experience Management platform houses all of the tools you need in one place, with an easy-to-use interface, customizable views and reports, and helpful notifications to keep you on track.
Reputation Mobile App: Manage your location’s reputation and elevate your customer experience from anywhere. Request and respond to reviews via text message, post updates to social channels, and more. Available for iOS and Android.
REQUEST and MANAGE THIRD-PARTY REVIEWS
Review Monitoring: Use our dashboard to see your reviews from multiple sites in one place, your average review rating across all sites, sentiment trends and more.
Automated Review Requesting via Email: After a customer buys a car or receives service, we will send out emails asking them to provide a review on select third-party sites.
Request Reviews with Quick Request via Email or SMS: Utilize the Quick Request or Bulk Upload feature to send review requests to your customers.
Review Notiﬁcations: Get alerts via email or the Reputation Mobile app to let you know when new reviews have been posted.
Managed Review Response: Our staff will respond to reviews and monitor comments and responses on your behalf, according to your speciﬁcations.
Review Streaming: We will add recent reviews from multiple sites to your website so customers can read them all in one spot. This will also enhance your website's SEO (search engine optimization).
GET DEALER FOCUSED SERVICE and SUPPORT
Email and Phone: A dedicated email account and toll-free customer care line enable you to ask quick questions and address urgent needs at your convenience.
Dedicated Account Manager: A customer success manager will be assigned to manage every aspect of your account, including regular status calls and updates.
MANAGE YOUR REPUTATION with MONITORING, REPORTING and ANALYTICS
Reputation Score: Use our dashboard to get an at-a-glance evaluation of your online reputation with a score that includes your star average, review volume and more.
Reporting and Analytics: From our online dashboard you can view trends in customer response and feedback. You can also produce and distribute a variety of reports that track your reputation progress over time and enable you to spot patterns and issues.
Analyze the Local Competition: See how your dealership’s online reputation stacks up against other dealers like Honda, Toyota, Mazda, etc.
BENEFIT FROM MANAGED BUSINESS LISTINGS
Listings Management: We will reconcile duplicate listings and ﬁx data conﬂicts on online sites, as well as create and claim listings at key sites.
Trafﬁc Insights: Understand how customers ﬁnd and act on business listings, then use that information to drive trafﬁc and engage customers.
ENHANCE YOUR SOCIAL MEDIA PRESENCE
Social Publishing: Use our platform to create and schedule your own posts.
Managed Social Publishing: We will create and publish attractive and engaging posts on sites like Facebook each week (3 brand-related posts and 1 lifestyle post).
Social Community Management: Our social media team will monitor activity, delete spam, alert you to items that need your attention, and engage with people who comment on our social media posts.
*Before SAF reimbursement. Sales tax may apply.

Business Listings

Reviews & Review Booster

Surveys

Social Suite

Location Pages

Insights

Inbox

Actions

Get the tools you need to turn every interaction into a competitive advantage.

Automotive

Property Management

Healthcare

Restaurants & Hospitality

Retail

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The Platform

Data & Insights

Integrations

Customer Stories

Get the tools you need to turn every interaction into a competitive advantage.

Rev Up Your Online Presence

Managed Service Plans

Silver Plan

Gold Plan

Reputation: The Trusted Solution for Automotive

Dealerships

Locations

Reviews and Organic Social Posts

Managed Services Retailers are Reaping Benefits!

72 Point Higher Reputation Scores

5-6X More Views and Clicks on Listings

41% Higher Review Response Rates

Stand Our and Attract More Customers

Plan Features

Company

Contact

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