Google My Business Conversions Are Surpassing Pre-COVID Levels

Reputation Staff Writer

With the U.S. retail industry rebounding for the second consecutive month in June,  Google My Business (GMB) listing conversions for industries such as retail continue to rebound as well, according to the latest data analysis. For an increasing number of industriesincluding retail, GMB conversions (clicks to a website, driving directions, and clicks to call a business) exceed pre-COVID-19 levels. This is a significant trend because conversions indicate intent to purchase. It’s more critical than ever for businesses to optimize their GMB presence to gain customers.

What GMB Data Tells Us

  • GMB conversions are rising for several industries, including automotive, healthcare and storage. In fact, for a number of industries —  automotive, property management, retail and storage — conversions have begun surpassing pre-COVID-19 levels. We continue to see people clicking more on GMB listings to call a business, drive to its storefront or visit its website. A rise in conversions tells us people are actively looking for businesses to patronize, both online and offline.

As the brick-and-mortar retail industry opens up in fits and starts, people are indeed shopping; according to the U.S. Commerce Department, retail sales for June exceeded expectations (rising 7.5% versus 5.2% expected).

Google my business clicks per location - big volume.

Google my business clicks per location - low volume.

Google reviews continue to return. As I discussed in a June 16 post, reviews were trending upward and approaching pre-COVID-19 levels. We’ve seen an incredible resurgence of healthcare reviews, too, as discussed in this blog post by my colleague Adam Dorfman, “Reviews Are Coming Back to Healthcare.”

Industry (U.S.) Google reviews –

Last 28 Days v. Pre-COVID-19

Home Services 112%
Auto Rental 99%
Auto dealerships 89%
Healthcare 80%
Properties/Apartments 79%
Moving & Storage 77%
Restaurants (Fast Food) 63%
Retail 57%
Travel & Hospitality 56%


What You Should Do

  • Make sure you respond to reviews. Doing so demonstrates your commitment to your customers – and also boosts your visibility on Google.
  • As some U.S. states look at shutting down businesses again amid a resurgence of COVID-19 cases, it’s important for you to keep your GMB listings up to date on the status of both your online and brick-and-mortar operations.

I’ll continue to share insights based on data-rich insights created by the Data Science team. I welcome your questions and comments here on LinkedIn.

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