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Platform Updates

The full list of new Reputation features launched can be found in the Help Center Release Notes, but here are a few highlights. 

Multi-Location Insights in Rep Score X:

Up until now, the written insights and prescriptive recommendations provided by Rep Score X have only been available at the individual location level. Now, we’ve expanded this feature to provide insights and recommendations at the brand level for multiple locations at once (e.g., “Your Rep Score dropped because your Google rating for these 3 locations dropped”).

Shared Industry Monitors:

When listening to conversations about your brand online, you often also want to monitor what’s going on in your industry as a whole. To make that process easier, we’ve set up smart, standardized industry monitors for Automotive, Healthcare, and Property Management. More industries will be added in the future!

Automated Responses in Inbox:

If you’re using the Reputation Inbox, you can now configure automated responses to customer messages that come in. This feature can be helpful to let customers know that their message has been received, and to share information such as business hours and response time estimates.

Save the Date

Date: May 18, Time: 11AM PT/ 1PM CST. 
Topic: Innovation in Auto: Embracing Change to Create a Modern Customer Experience

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