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Reputation Roundup

Check out the latest and greatest from Reputation.

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Product Updates

The full list of new Reputation features launched in June can be found in the Help Center Release Notes, but here are a few highlights:

Target a Social Post's Audience:

You can now target social posts to select portions of your audience based on interests, gender, age, location, and more.

Listings Performance Notifications:

Unsure how your business listings are performing lately? Now you can stay up-to-date on your listing metrics with automated notifications.

Apple Publishing Enhancements:

As usage of Apple Maps grows, we’re constantly expanding the list of attributes we send to Apple on your behalf.

Important Upcoming Changes:

IP Change Update:

To provide greater security for our customers we are implementing additional infrastructure to our environments. If you currently use whitelisting for any of our platform endpoints, we need you to add the New US Endpoint: 35.244.210.253 to your whitelists prior to July 31, 2021 to ensure that you have no interruption in accessing both before and after we make this scheduled change.

Sunsetting the Reputation Live Mobile App:

As of August 16th, 2021, the Reputation Live mobile app will no longer be supported or available for download. Please have your teams switch now to the new Reputation mobile app (available for iOS and Android).

Reputation Score Calibration:

We update our Reputation Score algorithm twice a year to account for source changes and new market trends. The next update will occur in late August (learn more).

G2 Awards

We’ve got some exciting news! Reputation was just named #1 in TEN across categories in G2’s Summer Awards. This is huge, and we’re humbled beyond words to be recognized. 

At the end of the day, though, we know this acknowledgement never would have come our way. Because of customers like you, we know what and who we’re fighting for. Your trust, commitment, and support gives us the ability to succeed. Anyways, what we’re trying to say is: thank you

Monthly Resource Roundup

Stay in the know on the latest online Experience Management trends. Learn from our experts to keep your strategy up to date.

  • It’s time to go hunting: The data is out there. Can you Find it? Are you using it? Learn from Joe Fuca, Reputation’s CEO, how to master the data that’s in the wild. Read more Now! 
  • Adam Dorfman talked with Google’s Bart Jenniches about Google Business Messages. Take a look at what he had to say and what’s next for Google. Check it out
  • The Transform’21 recorded sessions are now on demand! Watch all the amazing sessions including: Breaking Down Marketing & CX silos, Reputation’s Latest Product Innovations, Why Harnessing Unstructured Data is critical for Customer Experience Programs from Forrester’s perspective, and more! Watch Now!
  • For additional takeaways, check out these examples our customers shared during Transform’21: Read More Now

And the WINNERS are...

We are so thrilled to highlight our customers who have been truly outstanding. We announced these winners during Transform’21. Each winner has been sent a personalized trophy and a donation to their chosen charity.

Reputation Score Momentum Award

This award honors customers who have engaged users and increased activity, those who utilize multiple solutions in their portfolio, and those who are most willing to Beta products. Congrats to General Motors, Coastal Ridge and Jose Madrid Salsa!

Reputation Highest Adoption Award

This award celebrates our customers who place a strong priority on Reputation X: score growth, improvement, and achievement. We are so please to award this to ATI Physical Therapy, Independence Realty Trust, and Horizon Realty Group. 

Reputation Highest Business Impact Award

We love to highlight our customers that invest in ROI cases studies and those who have operationalized their businesses to incorporate Reputation solutions into their daily strategy. Big congratulations to REPLI 360, MAA, and Premier Parks LLC. 

What do you think of our Rebrand?

In January dropped the “.com” and are now officially Reputation. Has your company gone through rebranding lately?

Here are our tips for a successful transition.

Have you seen our amazing Help Center?  

The Help Center is a complimentary, one stop shop to learn how to use a feature in the platform, see what’s new with the product, access FAQs through the Support Portal, sign up to test Betas, and so much more. 

April 2021 Newsletter 

Expanding Our CX Landscape 

May 2021 Newsletter 

Enhance Your Customer Experience

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