The #1 Reputation Management Platform for the Automotive Industry

Reputation offers the most complete Reputation management platform for Groupe Renault Dealers.

Improve online visibility and engagement; increase sales and service leads;
and drive higher customer satisfaction: all from a single platform.

eRep & VoC Survey

Download the quick start guide

VoC Q&A

For support emails and number see the attached Q&A

Dealerships that effectively manage their online reputation see results:

0 x

More impressions
on Google

0 x

More leads from
listings

+ 0

More vehicle sales
per year on average

+ 0 %

Increase sales
volume on average

Groupe Renault Programme: Summary & Objectives

To be successful in today’s Customer Experience climate, businesses must optimize a strategy that incompasses both structured and unstructered feedback channels. Groupe Renault as a business recognises this and so has implemented a highly innovative remuneration system for the NSC network that recognises the importance of Reputation Experience Management (RXM) and its performance.

Reputation delivers a best-in-class software and strategic consultancy to help Groupe Renault and its NSC network become leaders in the Customer Experience space. By capturing all of the customer moments in the consumer journey and every piece of feedback along the way, the Reputation engine provides Renault with actionable insights that actually drive improvement at all key hierarchical levels – Corporate, NSC, and Dealership. 

Existing Services

Review Monitoring:

Review Responding:

Local Competitor Reporting V1 (2x competitors per location) Compare your dealer's location performance vs. their local competitors in areas such as review volume, average star rating, feedback sentiment, Reputation Score, and many more.

Review Monitoring:

Review Responding:

Local Competitor Reporting V1 (2x competitors per location):  Compare your dealer's location performance vs. their local competitors in areas such as review volume, average star rating, feedback sentiment, Reputation Score, and many more

VOC Subscribed Services

eRep & VOC Insights

Experience Insights:

Text and verbatim sentiment analysis. Track the topics driving customer feedback to understand operational strengths and weaknesses. Industry-specific topic categories are automatically identified using AI and machine learning. Multiple automated text analysis tools applied to Surveys and Reviews: Word Cloud, Sentiment Map, Operations, and Big Movers leaderboard. Track sentiment trends, keyword impact and location-level progress by automotive category—across custom location groups or your entire organisation. View rating breakdowns across locations, websites, and survey campaigns. Compare your performance to industry peers. Generate Insights-driven reports for print or automated email distribution (PDF or CSV).

Dashboard and Reports:

Configurable reports and dashboards to report and monitor on a wide range of eReputation metrics. Role-based access enables reporting at every level of the Groupe Renault business structure/hierarchy. Automated report scheduling sends pdfs / csv reports to specified recipients. Real-time dashboard reporting to ensure that metrics are always up-to-date. Over 50 out-of-the-box reporting widgets. Drag-and-drop report and dashboard builder provide easy custom report generation.

Reputation Score:

A comprehensive, accurate measure of how your business and the dealers' businesses are found, chosen, and experienced. Drill down into weighted Reputation Score sub-components (e.g. Listings Accuracy, Review Volume, Average Star Rating, Response Rates, Listing Accuracy etc.) to understand your strengths and areas to improve. Score your locations against average and best-in-class competitors across your industry. Tailored recommendations for every dealer location on how to improve their eReputation.

Optional Services

Review Requesting:

Review Streaming:

Local Competitor Insights V2 (3x competitors per location): Compare your dealer's location performance vs. their local competitors in areas such as review volume, average star rating, feedback sentiment, Reputation Score, and many more. Provides all the analytics and sentiment analysis of your locations to your competitor's locations e.g. sentiment map, sentiment taxonomy, word clouds etc. Drill-down to individual competitor reviews.

Review Requesting:

Review Streaming:

Local Competitor Insights V2 (3x competitors per location):  Compare your dealer's location performance vs. their local competitors in areas such as review volume, average star rating, feedback sentiment, Reputation Score, and many more. Provides all the analytics and sentiment analysis of your locations to your competitor's locations e.g. sentiment map, sentiment taxonomy, word clouds etc. Drill-down to individual competitor reviews.

Our Customers Are Our Best Advocates

This is an incredible, easy-to-use platform that has significantly boosted our online presence and reputation since starting to use the service 2 and a half years ago.

[Reputation] also helps us to  identify and correct any issues that our guests may experience at our location that we were not previously aware of.

[Reputation] also helps us to  identify strengths in our business model that we can continue to build on.

Saves a ton of time when it comes to working with the reputation so managers don’t have to go to several sites in order to view and respond to online feedback.

The features are also unmatched when it comes to streamlining the process and making it as easy as possible

[Reputation] regularly updates the platform to add additional features and improvements where needed.

[Reputation is] great at support and communicating. If we ever have an issue, they are quick to address it.

[Reputation Managed Services] have well-structured responses and represent us well. 

Our rep is very well trained and can answer questions in real-time rather than submitting cases, and us having to wait for answers.

Beyond the team, the platform is very user-friendly, easy to navigate/pull reports and identify trends.

Reputation takes the work out of asking customers for feedback. It makes it easy to find out what customers think about our business.

The platform is super easy to use. I really like that you can respond to reviews and surveys all in one place, without having to log into different sites.

The response templates save so much time too. It has also increased the amount of surveys and reviews we get from customers.

Very intuitive and easy-to-use platform. The platform is very intuitive and helps you find what you’re looking for very easily when it comes to finding the Reputation score for your business.

I love the suggestions for improvements to your reputation score.

Not to mention their customer service and staff are a dream to work with. I wish all companies were this easy to work with!
Their app to solicit reviews in real-time is a game-changer!
Our Reputation Score increases YOY consistently and is at the top of our market.
We have increased our amount of reviews tremendously, and much due to their ease of access.
First and foremost, it is our account team at Reputation that I like best. They are attentive to our needs – a large family-owned dealership group with 22 locations.

The #1 Reputation Management Platform for Groupe Renault Dealers. More Renault dealerships trust Reputation than any other provider to improve online reputation.

Country
Language
Country Email
Phone
Argentina
Spanish
support-argentina@reputation.com
(800) 6663165
Austria
German
support-austria@reputation.com
0800 017908
Belgium/Luxembourg
French/Dutch
support-belgium@reputation.com
0800 73 203
Brazil
Portuguese (Brazil)
support-brazil@reputation.com
55 (800) 7610185
Bulgaria
English
renaultsupport@reputation.com
0800 46 277
Czech Republic
English
renaultsupport@reputation.com
800 144 563
Columbia
Spanish
support-columbia@reputation.com
01-800-5189373
Croatia
English
renaultsupport@reputation.com
0800 790 205
Denmark
English
renaultsupport@reputation.com
80 25 42 20
France
French
support-france@reputation.com
0 805 98 55 87
Germany
German
support-germany@reputation.com
0800 4412308
Hungary
English
renaultsupport@reputation.com
(80) 088 543
India
English
renaultsupport@reputation.com
(1800) 0404187
Ireland
English
renaultsupport@reputation.com
(1800) 816086
Italy
Italian
support-italy@reputation.com
800 727 604
Mexico
Spanish
support-mexico@reputation.com
800 681 9509
Morocco
French / English
support-morroco@reputation.com
In Progress
Netherlands
Dutch
support-netherlands@reputation.com
0800 0233090
Poland
Polish
support-poland@reputation.com
800 005 092
Portugal
Portuguese (Portugal)
support-portugal@reputation.com
800 181 369
Romania
Romanian
support-romania@reputation.com
40 800 410187
Russia
Russian
support-russia@reputation.com
8 (800) 301-85-81
Serbia
English
renaultsupport@reputation.com
0800 812175
Slovakia
English
renaultsupport@reputation.com
0800 002 661
Slovenia
English
renaultsupport@reputation.com
386 (80) 083101
South Korea
Korean
support-southkorea@reputation.com
00308 491 0197
Spain
Spanish (Spain)
support-spain@reputation.com
900 876 826
Sweden
English
renaultsupport@reputation.com
020-127569
Switzerland
French/German/Italian
support-switzerland@reputation.com
0800 562 929
Turkey
Turkish
support-turkey@reputation.com
0800 621 2293
United Kingdom
English
renaultsupport@reputation.com
44 808 1096128
Ukraine
English
support-ukraine@reputation.com
0800 801 231

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