Actions
Go From Feedback to Resolution, Faster
Turn customer feedback into action with automated workflows to uncover insights, speed up resolution, and boost satisfaction.
Automate Your Initial Response
Streamline Your Resolution Workflows
Turn Insights Into Lasting Improvement
Automate What Matters Most
Trigger Instant Tickets: Turn feedback from reviews, surveys, and social into real-time tickets based on custom rules.
Automatically Route and Escalate: Automatically assign tickets to the right department based on category, location, or keywords, and auto-escalate tickets using custom triggers when necessary.
Stay in the Loop: Real-time alerts ensure stakeholders are notified the moment something needs attention.
Streamline Internal Workflows
Custom Ticket Queues: Organize issues by location, topic, or team to manage volume and prevent backlog.
Tailored Views by Role: Empower teams with role-specific dashboards to quickly find and act on what matters.
Flexible Status Settings: Build workflows with custom statuses to match your resolution process and SLAs.
Surface Trends and Insights
Category-Level Reporting: Spot rising issues early by tracking ticket types, volume, and resolution rates.
Understand Root Causes: Uncover repeat issues and common sources of dissatisfaction to drive long-term improvement.
Performance by Team: See how locations or departments are performing across time-to-response and resolution.
Improve the Customer Experience
Faster Issue Resolution: Reduce wait times with automation and clearer ownership from day one.
Prevent Repeat Problems: Use insights from resolved tickets to make long-term changes that improve experience.
Connect Feedback to Action: Close the loop between review, ticket, and resolution in one unified platform.
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Actions Resources
Articles, Guides, Reports & Videos
Articles, Guides, Reports & Videos
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