What’s NEW in Product
Enhance your brand presence with deeper insights, personalized experiences, and broader reach across digital channels.
March was our “behind the scenes” month. While you won’t see a new release right now, our team is buzzing with innovative ideas and improvements for our upcoming Spring edition. We’re busy working on exciting updates that will elevate Reviews, Surveys, Competitive Intelligence, and more!
Rest assured, while we pause on a release this month, our passion for progress remains in full swing and we can hardly wait to unveil these enhancements later this month. In the meantime, be sure to explore our previous editions to see the great features already available, then connect with your account team to learn how they can boost your reputation performance management program. Stay tuned for a season full of innovation!
What’s NEW in Betas
Join our exclusive Beta program and help shape the future of the Reputation platform! As a Beta participant, you’ll get early access to new features and products before they go live. You’ll also have a direct line to the product team to share feedback about usability, performance, and your overall experience to ensure we deliver the best possible product.
- Item-Level Feedback: We’re taking the theme of richer feedback to a whole new level – a granular level – with Item-Level Feedback. Until now, surveys have been focused on general, overall experiences with your brand &/or location. Now, you can get hyper-focused with your surveys and zero in on the products, providers, or services that have the most impact on your business. Item-Level Feedback gives survey takers a more personalized experience by letting them rate and comment on their specific interaction(s), helping you pinpoint what they like or don’t like, then make targeted improvements for growth.
Contact your Customer Success Manager for details on how to participate.
- AI Reputation Manager: The way consumers discover local businesses is evolving. With AI reshaping online search, brands must go beyond monitoring customer feedback—they need to understand how their brand is perceived across the entire web. That’s where AI Reputation Manager comes in. This powerful tool allows users to ask questions about their brand, competitors, and industry, and get AI-generated summaries based on online content. By centralizing key insights from both customers and the broader web, AI Reputation Manager makes it easier to understand trends and take action.
Now in Beta; contact your Customer Success Manager or the Support team for details.
- Journey Insights: Take customer feedback to the next level by connecting reviews and survey data to specific stages in the consumer journey. With Journey Insights, you can pinpoint exactly where feedback—positive or negative—originates and understand its context within the larger customer experience. Track sentiment trends over time to see how your actions impact customer satisfaction and operational performance. Drill down into specific journey stages or feedback categories, like wait times or service quality, to uncover actionable insights. Journey Insights empowers you to make smarter, data-driven decisions that directly improve the consumer experience and your overall operational efficiency.
Now in limited-invitation Beta; contact your Customer Success Manager for details.
Miss a Month of Product News?
Visit the archive to catch up on previous release announcements.
