What’s NEW in Product
Elevate your Customer Experience by simplifying feedback collection, capturing richer data, and instantly translating millions of signals into actionable operational insights.
The quality of your data dictates the quality of your decisions. Capturing customer feedback via Surveys requires a seamless process that removes complexity, allowing your teams to focus purely on design, collection, understanding, and action. With our October 2025 Release, we are delivering an overhaul to our survey product to make that a reality.
We’re thrilled to announce the launch of Surveys 2.0, packed with new features designed to get you richer insights, faster, and streamline your entire feedback process—all at no extra cost.
Create & Deploy Faster with our new Simplified Survey Builder
Creating a great survey shouldn’t be a complex, time-consuming task. We’ve redesigned our survey builder from the ground up to be intuitive, fast, and powerful. The new, consolidated view gives you a complete overview of your survey flow in one place, from the welcome page to the thank-you page.
- Drag & Drop Interface: A cleaner, more modern interface and intuitive navigation make survey creation faster and less time-consuming for your entire team.
- Advanced Customization: Customize the survey flow with logic and question randomization, and tailor the look-and-feel with seamless UI styling and branding tools.
- QR Code Entry-Point: Capture immediate, in-the-moment feedback by placing QR codes at the point of experience – on receipts, tables, signage, or any physical touchpoint.
Get Richer, More Thoughtful Insights with Item-Level Feedback
Great feedback goes beyond simple ratings. Item-Level Feedback lets you drill into the details behind every response, while the Strength Meter encourages more nuanced input. The result is a fuller picture of customer sentiment that helps you prioritize with confidence.
- Item-Level Feedback: Go beyond generalities to capture hyper-focused feedback on the specific products, providers, or services that impact your business most.
- Strength Meter: Encourages survey takers to provide more thoughtful and detailed comments by visually prompting them for richer feedback in real time.
What’s NEW in Betas
Introducing Reputation ® IQ
What if you could talk to your data? With Reputation® IQ, you can. We’re moving beyond static dashboards to a new era of conversational insights. This AI-powered tool allows you to ask natural-language questions and get instant, synthesized answers from your customer reviews data. Instead of spending hours digging through reports, you can get a summary of what customers are saying in seconds, helping you make faster, more confident decisions.
- Instant Answers: Ask questions in plain English, and you’ll get a clear, data-backed answer in seconds
- Self-Serve Insights: An intuitive interface empowers your team to self-serve powerful insights, leading to faster, smarter decisions that improve your CX
- From Data to Diagnosis: By synthesizing mountains of feedback, Reputation® IQ transforms your data into a clear view of your customer experience.
For a full breakdown of every enhancement, feature update, and all technical specifications from this release, access the complete notes here: Reputation Release Notes: September 2025
What Else is NEW
Additional Enhancements
Beyond our Surveys overhaul and Reputation®IQ Beta, we also delivered upgrades to bolster your day-to-day operations and strategic insights. These enhancements focus on core workflow efficiency, data integrity, and giving you more control over competitive intelligence.
- Strengthening Competitive Insights with custom groups and filters
- Adding a “Respond and Close” button for faster ticket resolution. These improvements deliver greater control and integrity across the platform.
- Simplifying RepConnect with no-code scripting replacements for date formatting, concatenation, and UPC fields
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