What’s NEW in Product
Amplify your platform experience with the latest innovations, updates and resources
June marks the beginning of summer and we’re turning up the heat with this month’s release! Packed with powerful updates to improve efficiency and elevate your platform experience, June’s updates are not to be missed. Keep reading to discover everything coming to the platform, and be sure to connect with your Customer Success Manager to integrate the new features into your program.
June’s Featured Releases
- Autofind Results Bulk Operations: Simplified bulk approvals workflow
- Publish Data Explorer: Customizable views of key social metrics
- Review Response Sentiment Filters: Improved pending response sorting
- Survey Accessibility: Expanded screen reader compatibility
- Sources: Enhanced data collection and support
- Call for Beta Participants: Help shape Reputation’s product development
- Hot Off the Press: Read the latest guides, articles, case studies and more
One and Done:
Autofind Results Bulk Operations
One of the basic tenets of reputation management is accurate location data. But when you have hundreds – or thousands – of locations, that can be a herculean task without the right tools! Reputation’s Autofind Results scans all of your connected sources (like Google, Facebook, Apple Maps, Bing, etc.) for locations that meet your filtered criteria, and lets you accept or reject those suggested matches up to 50 at a time.
This feature enhancement expands the approval workflow, allowing you to accept or reject the suggested matches in bulk. Now, when Autofind Results returns more than 50 location matches, you have the option to accept/reject all results with just one click, saving countless hours scrolling through all your matches.
Available now for all customers.
Have It Your Way: Publish Data Explorer
Social metrics are as unique as the social programs themselves, so a one-size-fits-all approach to reporting…well, it just doesn’t fit. You told us you need more tailored profile and post metrics, in easily customizable and sortable formats. Introducing Publish Data Explorer, our latest customer-driven enhancement enabling you to personalize your metrics overview to see the data most important to you.
Data Explorer empowers you to analyze metrics for your social profiles and social posts in a dynamic, easy-to-read table format. Handpick essential columns and customize your view by grouping and sorting metrics by social or other attributes. This tailored approach ensures you get the most relevant and meaningful insights for your social program.
Available now for all Publish users.
See the Positive (& Negative):
Review Sentiment Filters
Ensuring all customer interactions reflect your brand promise is crucial to your reputation performance, including review responses. Bulk Review Response helps your team quickly address both positive and negative reviews, with an approval workflow to maintain brand standards. However, the high volume of reviews can make it time consuming to find those needing extra attention.
Enter Review Sentiment Filters, an exciting new feature that allows you to quickly sort pending responses by positive, negative and neutral sentiment. Now, you can more easily approve, edit or reject responses and prioritize those that need extra care.
Available now for all customers with Reviews and Bulk Actions; must have the new Reviews feed and Bulk Review Response approval flow enabled.
Seen and Heard: Survey Accessibility
At Reputation, we’re dedicated to building products that are accessible to people of all abilities. This month, we’re excited to announce enhancements to survey accessibility for consumers who rely on screen readers.
We’ve optimized the survey page structure and layout to provide more fluid keyboard navigation and better performance with customers using leading screen readers, like NVDA, JAWS and VoiceOver. Survey takers using a screen reader, or with accessibility features enabled, will hear both the question and response options as they move through the pages. For numeric or star rating scale, they will hear the correct numeric options. Additionally, if you include alternative – or alt – text with static images (i.e., a logo), your customers will now hear that text when presented with the image. These updates make providing feedback easier and more efficient for all your customers, ensuring that everyone can share their valuable insights.
Available now for all Surveys customers.
Better Connections: Sources Enhancements
We are introducing several enhancements to improve data collection from your feedback sources and provide a more seamless experience when you need assistance:
- Need help? Click the Explore button to go directly to the Support portal, where you’ll find articles, videos and more to guide you in setting up or troubleshooting those connections.
Available for all users with access to Sources. - If data collection from one of your sources isn’t working as expected, you can temporarily disable it to avoid data discrepancies. This will automatically send an in-platform notification to all users with “Data Collection Status” turned on, keeping your team informed. Once the source is stable and working properly, simply enable it with one click.
This is a permissions-based feature; please contact your Customer Success Manager for details.
- For many automotive customers, Edmunds.com is a vital source for customer reviews. We have migrated our API connection, eliminating the need to enter “dummy” credentials to receive your Edmunds.com reviews. Now, you will see them directly in your Reviews feed, where you can monitor and respond.
Available for all customers with Edmunds.com as a Review Monitoring source.
What Else is NEW
- Core Platform: We are reintroducing a highly requested feature: Create User. This permissions-based feature allows tenant users to add new users, and edit or pause existing users. To add Create User permissions or check existing permissions, please contact your Customer Success Manager.
- Reviews: Our latest update adds more download capabilities to the new Reviews feed. You can now download your reviews as a .csv or Excel file, making it easier to share with key stakeholders.
Ready to switch to the new Reviews feed? Simply click the “Try the new Reviews feed” button from your Reviews feed page, or contact your Customer Success Manager for assistance. - Listings: We’ve expanded our Listings capabilities to include Breakfast Hours and Hotel 24-hour support, ensuring consumers have the most complete and accurate information about your hours of operation. Additionally, we’ve updated the Apple Categories to align with their recent changes, providing you with the same extensive list of categories to choose from.
- RepConnect: June brings exciting updates for customers who prefer a self-serve approach. This release enables you to use custom location filters without needing custom scripts or engineering assistance. When creating an integration, simply set your rules and preferences through a series of dropdown menus, and you’re done! We’ve also added DrChrono to the RepConnect library of connectors, giving our healthcare customers even more data sources for requesting patient reviews.
What’s NEW in Betas
Join our exclusive Beta program and help shape the future of the Reputation platform! As a Beta participant, you’ll get early access to new features and products before they go live. You’ll also have a direct line to the product team to share feedback about usability, performance, and your overall experience to ensure we deliver the best possible product.
Current Beta Features
- Saved Views for Inbox & the New Reviews Feed: Do you have a set of filters you regularly use to sort your reviews or inbox messages? Ever wish you could save them as your default view, rather than adding them each time you log in? Join this Beta opportunity to test new functionality for creating new filter views, saving your favorite views and choosing your default view. Open to all customers with Reviews &/or Inbox.
- Create Action Plans from Insights and Reputation Score: You have a wealth of actionable insights within the platform, from your Reputation Score to sentiment analysis and more. But how do you and your teams turn those insights into a plan for improvement? This Beta opportunity is designed to help you bridge the gap between strategy and tactics using Action Plans. Open to all customers with Experience Insights.
Ready to join?
Click the button to email the Beta team or contact your Customer Success Manager to learn more.
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