What’s NEW in Product
Enhance your brand presence with deeper insights, personalized experiences, and broader reach across digital channels.
Last month, our team went heads-down turning innovative ideas into polished improvements. After weeks of fine-tuning and testing, we’re thrilled to share what we’ve built!
April’s release is filled with a fresh lineup of features, including smarter surveys, richer review and listing integrations, plus streamlined publishing data and mobile improvements that let you manage your reputation wherever you are.
Keep reading to discover everything coming your way this month…and learn how to get a sneak peek at some of the cool things we’re working on for Spring!
April’s Featured Releases
- Business Listings: Expanded capabilities to maximize your visibility
- Reviews: Upgraded experience for even greater reputation management
- Surveys: Enhanced flexibility for collecting customer feedback
- Mobile: Augmented functionality for a seamless on-the-go experience
- Publish: Streamlined social data for better, more consistent reporting
- Engage: Added widgets for more granular insights into audience activity
- Actions: Redesigned UI for more efficient, intuitive ticket management
- RepConnect: Increased features for a more self-serve experience
- What Else is NEW: Enhancements for the core platform and sources
- What’s NEW in Betas: Help shape Reputation’s product development
- Hot Off the Press: Explore the latest guides, articles, case studies and more
Beyond Recognition:
Expanded Business Listings
Our Business Listings suite just got a major boost! The April release adds a new Yelp integration and simplified hierarchy management so your locations stay accurate and discoverable everywhere. From bulk onboarding to data auditing and nested-location visibility, these features work together to reduce manual effort, increase brand awareness, and build customer trust and loyalty.
- Yelp Business Listings Publishing
Push your business details (including descriptions, hours, attributes, and more) directly to Yelp, ensuring consistent, SEO-friendly listings without logging into multiple platforms. - Yelp Listing Auditing
Cross-check your internal location records against Yelp’s extensive database to flag and correct discrepancies at scale, maintaining data integrity and user confidence. - Yelp AutoFind Locations
Leverage confidence-scored suggestions for single-select or bulk onboarding of Yelp URLs, cutting onboarding time by removing guesswork. - Google Parent-Child Location Management
View and edit nested location hierarchies in one place, with clickable links between parent and child profiles so you can manage departmental listings with ease.
Do More with Less (Clicks):
Elevated Reviews Experience
We’ve reimagined the Reviews feed to put action at your fingertips and broaden your reach into Yelp’s 200M-strong review ecosystem. Built-in ticketing, trend toggles, clearer AI messaging, and native Yelp responding all live within one unified feed, letting you triage, analyze, and reply without ever switching tools.
- Yelp Review Monitoring & Responding
Pull in your 200 most recent full-text Yelp reviews per location and reply natively; no copy-paste required. - Embedded Actions
Handle ticketing and moderation directly in the new Reviews feed, streamlining workflows and eliminating context-switching.
Order of Importance:
Enhanced Surveys Flexibility
Take your surveys from good to exceptional with the new Rank Order question type. By dragging, dropping, or assigning numerical ranks, respondents deliver richer, preference-based insights that go beyond simple ratings. This format encourages genuine prioritization, reduces bias, and surfaces actionable intelligence you can use to tailor products, services, and experiences.
For Good Measure:
Improved Published Reporting
Save frequently-used metric views and set up recurring CSV exports so your teams get timely insights without manual effort. Plus, enjoy unified dashboards that mirror Data Explorer metrics and definitions (now with TikTok!), to reduce confusion and broaden your social reporting coverage.
Social on the Go:
LinkedIn on Publish Mobile
Keep your social channels humming even when you’re away from your desk. Our mobile Publish module now supports LinkedIn, letting you compose, schedule, and post updates directly from your phone. It’s perfect for capturing real-time moments and ensuring your brand voice stays active, no matter where you are.
Audience Participation:
New Engage Widgets
Tap into your audience’s most active moments with our new engagement widgets. The hourly widget pinpoints exactly when engagement spikes, so you can staff support and jump into conversations in real time. Flip to the daily widget to spot day-over-day trends, helping you plan content calendars and allocate resources where they’ll make the biggest impact. Together, they give you the clarity to engage smarter, reduce lag times, and turn every interaction into an opportunity.
That’s the Ticket:
Actions UI Improvements
We’re rolling out a fresh look for Actions, designed to make managing and resolving tickets smoother and faster. With clearer layouts, smarter navigation, and improved filtering, you’ll find what you need in seconds. These updates deliver flexible views, powerful sorting, and paginated reports so you can focus on what matters most: getting things done.
Check out this infographic to learn more!
Help Yourself:
Additional RepConnect Functionality
RepConnect just got a power-up. Five new features expand file-type support, streamline mapping logic, and automate survey exports, so everyone can build robust integrations without engineering hand-holding.
- .EXT File Type for SFTP: Support .EXT files in SFTP connectors to complete migrations with no extra steps.
- Additional Logic Features: Add “starts with”/“does not start with” conditions to mapping flows…no scripting required.
- Survey Export Connector: Automate survey data exports through RepConnect for hands-off reporting.
- Delay Day Column in History Exports: Surface delay days in test-run exports to validate timing before go-live.
- Updated History Categories: Reclassify OSP and Unsubscribed statuses into their own categories for clearer export tracking.
What Else is NEW
- Core Platform: Link your Yelp account in Settings with one click; no more manual username/password updates. This secure OAuth flow not only reduces administrative overhead but also powers seamless review responding and business listings publishing, so your team can act quickly without compromising security.
- Sources: Go beyond mainstream review channels and capture every customer voice with our new RepairPal and HappyCow integrations:
- RepairPal: Automotive customers get a more complete view of their customer feedback by importing and managing service reviews from RepairPal.
- HappyCow: Hospitality customers can stay ahead of niche market trends by aggregating and responding to vegan and vegetarian dining reviews from HappyCow.
You’re Invited! Spring Release Webinar
Ready for an exclusive first look? Join us on Thursday, May 8 for our Spring Release Webinar, where we’ll take a closer look at key features from the April release…and give you a sneak peek at what’s blooming later this season. Space is limited, so reserve your seat now!
What’s NEW in Betas
Join our exclusive Beta program and help shape the future of the Reputation platform! As a Beta participant, you’ll get early access to new features and products before they go live. You’ll also have a direct line to the product team to share feedback about usability, performance, and your overall experience to ensure we deliver the best possible product.
- Item-Level Feedback: We’re taking the theme of richer feedback to a whole new level – a granular level – with Item-Level Feedback. Until now, surveys have been focused on general, overall experiences with your brand &/or location. Now, you can get hyper-focused with your surveys and zero in on the products, providers, or services that have the most impact on your business. Item-Level Feedback gives survey takers a more personalized experience by letting them rate and comment on their specific interaction(s), helping you pinpoint what they like or don’t like, then make targeted improvements for growth.
Contact your Customer Success Manager for details on how to participate. - AI Reputation Manager: The way consumers discover local businesses is evolving. With AI reshaping online search, brands must go beyond monitoring customer feedback—they need to understand how their brand is perceived across the entire web. That’s where AI Reputation Manager comes in. This powerful tool allows users to ask questions about their brand, competitors, and industry, and get AI-generated summaries based on online content. By centralizing key insights from both customers and the broader web, AI Reputation Manager makes it easier to understand trends and take action.
Contact your Customer Success Manager or the Support team for details on joining the Beta.
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