What’s NEW in Product
Enhance your brand presence with deeper insights, personalized experiences, and broader reach across digital channels.
As fall settles in, we’ve been busy crafting new features and enhancements across key areas of our platform! November’s updates bring impactful improvements to Listings, Insights, Surveys, and more, adding warmth to your customer experience this season. Read on to explore everything new, and feel free to reach out to your Customer Success Manager with any questions.
November’s Featured Releases
- Location Leaderboard Updates: Improved sorting and organization to surface the insights that matter most
- Custom Surveys Branding: Add your logo and brand colors to survey requests for a consistent customer experience
- Business Listing Enhancements: Now publish social links in Google Business Profiles to increase visibility
- Map Rankings Update: Track keywords across a custom radius – up to 100 miles-for greater reach
- Hot Off the Press: Explore the latest guides, articles, case studies and more.
Follow the Leader: Location Leaderboard Enhancements
The location leaderboard provides a powerful view of consumer sentiment across all your locations, delivering a clear, actionable breakdown of key feedback categories. Since launching in 2023, it’s become a customer favorite for its ability to surface insights that drive meaningful improvements.
To make it even easier to access and use, we’ve introduced these key updates:
- Newly Renamed & Organized Tabs: The “Insights by Location” tab is now simply Leaderboards, better reflecting its purpose. You’ll find the Location Leaderboard under this tab for streamlined access.
- Enhanced Sorting & Filtering: Sort and filter by sentiment category to quickly pinpoint the insights that matter most to you.
- Expanded Display Capacity: View up to 50 locations on one page for simplified comparisons across a larger group of locations.
- Dashboard Integration: Add the new Location Leaderboard by Category widget to your reports and dashboards, enabling you to easily aggregate sentiment insights across the entire platform.
With these enhancements, the Location Leaderboard is now even more effective in helping you turn sentiment data into actionable insights across your business.
Available now for all Experience Insights users.
Look Good, Feel Good: Custom Survey Request Branding
A strong brand image is essential for capturing market share, and your survey requests should reflect that. Now, with Custom Survey Request Branding, you can can ensure your brand is front and center in every customer interaction:
- Brand Recognition: Apply your logo and brand colors to survey requests and responses, building trust through recognizable, professional branding.
- Location-Level Customization: For organizations with multiple brands, tailor survey requests at the location level to maintain consistency and relevance across your brand portfolio.
Your brand should be front and center in your survey requests too. You can now apply your logo and brand colors to survey requests and responses, helping you gain trust through consumer recognition of your brand in their inbox.
With Custom Survey Request Branding, every touchpoint reinforces your brand’s identity and strengthens customer loyalty.
Available now for all Surveys users.
Social + Business Listings = Winning: Add Social Links to Google Business Profiles
Business Listings are a key directory for consumers, helping them reach you through their preferred channels, including social media. Now, with Social Links in Google Business Profiles, you can maximize visibility and engagement by connecting consumers directly to your social profiles.
- Boost Visibility: Publish your social links on each location’s Google Business Profile to increase the reach of your social channels.
- Connect Where It Counts: Make it easy for consumers to find and engage with your brand on their favorite platforms.
Wide Range Coverage: Flexible Search Radius for Map Rankings
Map Rankings empowers multi-location businesses to analyze local search performance directly within the Reputation performance platform. By tracking keyword-specific rankings and trends, businesses gain insights into how consumers find and engage with them, allowing for data-driven adjustments that optimize search visibility.
Now, Premium Map Rankings users have even greater control with the ability to customize their search radius up to 100 miles, ideal for adjusting coverage in regions with varying population densities.
- Enhanced Flexibility: Adjust the search radius to better capture local search trends, from dense urban areas to wide-reaching rural regions.
- Expanded Coverage: Maximize visibility and understand consumer search behaviors over a broader area, tailored to your business’s specific needs.
Available exclusively to Premium Map Rankings users. Interested in Premium Map Rankings? Stay tuned for exciting updates next month!
Reputation Score Default View: Track Performance Shifts at a Glance
Stay on top of location performance with the new Score Changes default view option for Reputation Score. Now, you can set your default view to “Score Change”, allowing you to quickly identify which locations have seen the most significant increases or decreases over the past month.
- Quickly Spot Trends: Focus on recent performance shifts to understand where improvements are happening and where attention is needed.
- Enhanced Insights: Easily monitor rising or declining locations to make timely, data-driven adjustments.
WIth the Score Change view, you gain faster access to meaningful performance insights across your locations.
What Else Is NEW
Updates to the New Reviews Feed:
- Enjoy enhanced usability with our latest UI updates, including clickable filters for faster navigation, clearer location counts in filtered views, and improved translations across the interface.
Interested in the New Reviews Feed? Reach out to your account manager.
Mobile:
- Social users can now create a variety of content types – Reels, Posts, Stories, and more – directly from the Reputation Mobile app. Simply select your desired post type when composing or editing in Publish.
RepConnect:
- Healthcare clients can now pull employee data from the UKG HR system via API, streamlining survey requests for new hires and terminations.
Sources:
- Healthcare customers can now publish first-party surveys directly to WebMD, expanding reach to a wider audience. Additionally, we’ve updated the source name from “Twitter” to “X” to reflect the platform’s rebranding.
What’s NEW in Betas
Join our exclusive Beta program and help shape the future of the Reputation platform! As a Beta participant, you’ll get early access to new features and products before they go live. You’ll also have a direct line to the product team to share feedback about usability, performance, and your overall experience to ensure we deliver the best possible product.
Current Beta Features
- Saved Views for Inbox & the New Reviews Feed: Do you regularly use filters to sort your reviews or inbox messages? Ever wish you could save them as your default view, rather than adding them each time you log in? Join this Beta opportunity to test new functionality for creating new filter views, saving your favorite views and choosing your default view. Open to all customers with Reviews &/or Inbox.
Ready to join?
Click the button to email the Beta team or contact your Customer Success Manager to learn more.
Miss a Month of Product News?
Visit the archive to catch up on previous release announcements.
