What’s NEW in Product

Enhance your brand presence with deeper insights, personalized experiences, and broader reach across digital channels.

There’s nothing we love more than bringing you new features that make managing your online reputation easier and more impactful! February’s release brings exciting updates across Surveys, Mobile, and Social, giving you more ways to engage customers, capture valuable insights, and strengthen your brand presence. 

This month, you’ll find smarter survey tools, expanded mobile capabilities, and a more seamless social publishing and responding experience. All designed to help you thrive in a world driven by data and customer connections. Read on and fall in love with this month’s newest features!

February’s Featured Releases

  • Surveys: Enhanced flexibility to collect and analyze customer feedback
  • Mobile: Added functionality for a seamless on-the-go experience 
  • Business Listings: Expanded capabilities to maximize your visibility
  • Engage: Reimagined UI for more efficient, intuitive message management
  • Publish: Improved filtering for social 
  • What Else is NEW: Enhancements for Journey Insights, RepConnect and Sources
  • What’s NEW in Betas: Help shape Reputation’s product development
  • Hot Off the Press: Explore the latest guides, articles, case studies and more

What’s NEW in Betas

Join our exclusive Beta program and help shape the future of the Reputation platform! As a Beta participant, you’ll get early access to new features and products before they go live. You’ll also have a direct line to the product team to share feedback about usability, performance, and your overall experience to ensure we deliver the best possible product.

  • Item-Level Feedback: We’re taking the theme of richer feedback to a whole new level – a granular level – with Item-Level Feedback. Until now, surveys have been focused on general, overall experiences with your brand &/or location. Now, you can get hyper-focused with your surveys and zero in on the products, providers, or services that have the most impact on your business. Item-Level Feedback gives survey takers a more personalized experience by letting them rate and comment on their specific interaction(s), helping you pinpoint what they like or don’t like, then make targeted improvements for growth. 

Contact your Customer Success Manager for details on how to participate.

  • AI Reputation Manager: The way consumers discover local businesses is evolving. With AI reshaping online search, brands must go beyond monitoring customer feedback—they need to understand how their brand is perceived across the entire web. That’s where AI Reputation Manager comes in. This powerful tool allows users to ask questions about their brand, competitors, and industry, and get AI-generated summaries based on online content. By centralizing key insights from both customers and the broader web, AI Reputation Manager makes it easier to understand trends and take action.

Now in Beta; contact your Customer Success Manager or the Support team for details. 

  • Journey Insights: Take customer feedback to the next level by connecting reviews and survey data to specific stages in the consumer journey. With Journey Insights, you can pinpoint exactly where feedback—positive or negative—originates and understand its context within the larger customer experience. Track sentiment trends over time to see how your actions impact customer satisfaction and operational performance. Drill down into specific journey stages or feedback categories, like wait times or service quality, to uncover actionable insights. Journey Insights empowers you to make smarter, data-driven decisions that directly improve the consumer experience and your overall operational efficiency.

Now in limited-invitation Beta; contact your Customer Success Manager for details.

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