What’s NEW in Product
Enhance your brand presence with deeper insights, personalized experiences, and broader reach across digital channels.
There’s nothing we love more than bringing you new features that make managing your online reputation easier and more impactful! February’s release brings exciting updates across Surveys, Mobile, and Social, giving you more ways to engage customers, capture valuable insights, and strengthen your brand presence.
This month, you’ll find smarter survey tools, expanded mobile capabilities, and a more seamless social publishing and responding experience. All designed to help you thrive in a world driven by data and customer connections. Read on and fall in love with this month’s newest features!
February’s Featured Releases
- Surveys: Enhanced flexibility to collect and analyze customer feedback
- Mobile: Added functionality for a seamless on-the-go experience
- Business Listings: Expanded capabilities to maximize your visibility
- Engage: Reimagined UI for more efficient, intuitive message management
- Publish: Improved filtering for social
- What Else is NEW: Enhancements for Journey Insights, RepConnect and Sources
- What’s NEW in Betas: Help shape Reputation’s product development
- Hot Off the Press: Explore the latest guides, articles, case studies and more
Ask Me Anything:
Enhanced Survey Flexibility
This month’s Surveys updates offer more flexibility in how you collect and analyze customer feedback, with new features and question types that streamline survey creation and make capturing customer sentiment easier than ever:
- Post Review Link: Respondents can now share their feedback at any point during the survey, eliminating the need to wait until the end. Allowing reviews at any point in the survey encourages genuine responses, which not only builds trust with respondents, but also supports a more accurate reflection of their experiences; and once they’ve submitted their review, they can return to the survey right where they left off. Post Review Link ensures the review collection practices are fully aligned with FTC guidelines and helps you avoid penalties of non-compliance.
Post Review Link is now available and required for all Surveys customers who also have Reviews &/or Review Booster.
- Header Option for Scheduled Reports: Easily toggle between question IDs and full question text for clearer, more efficient reporting.
- Grid Question Rendering: Enjoy a more seamless survey-building experience with an improved display that ensures consistency across the builder, preview, and live surveys.
Available now for all Surveys customers.
You Can Take It with You:
Added Mobile Capabilities
Our Mobile experience is expanding with tools designed to keep you connected on the go:
- Sentiment Filter: Now available in the Category Sentiment Trends widget, this filter lets you drill down into customer feedback based on sentiment, making it easier to identify areas for improvement and track trends over time.
Available now for all customers using the mobile app.
- Video for Social: You can now record and attach videos directly to social posts from the Reputation mobile app, making it easier to create engaging content on the go.
Available now for all Publish customers using the mobile app.
See and Be Seen:
Expanded Listings Capabilities
We’re elevating Business Listings with a trio of powerful updates that boost your brand’s online visibility and empower you to manage and optimize your listings more effectively:
- Enriched Apple Listings: We’ve upgraded our Apple Business Connect integration to v3 APIs, ensuring continued seamless management of your listings. This update means you can still delegate your Apple listings to Reputation and enjoy key features like Logo, Cover Photo Publishing and Showcases, without interruption.
With Apple Showcases, you can now add dynamic, location-specific content to your Apple Business Connect (ABC) profiles, making it easier to attract and convert customers. Use Showcases to highlight special promotions, new services, or key business updates, keeping your listings fresh and engaging. - Google Posts: Seamlessly create, schedule, preview, and publish social content to one, some, or all of your Google Business Profiles directly from the Business Listings tool. Then, with real-time performance data, track the impact of your posts and optimize your content strategy.
Available now for all Business Listings customers.
A Clear Message:
Reimagined UI for Engage
We’ve updated the Engage UI to give you a cleaner, more streamlined interface to monitor and manage your messages – and message sentiment – with ease:
- At-a-Glance Insights: The updated cards display key elements of incoming messages, allowing users to assess critical information instantly.
- Focused Efficiency: By honing in on essential details, you can swiftly resolve assigned engagements without distraction.
- Flexible Control: Seamlessly update sentiment for one, some, or all messages in just a few clicks.
Available now for all Engage customers.
The Right Choice:
Improved Filtering for Social
This month’s release makes it easier for social media marketers to publish content across the right channels in just a few clicks! The updated post modal filters bring locations and social networks front and center, while still allowing you to select individual social accounts when needed. Whether you’re managing a broader, company-wide social program, or focused more on regional and local markets, our latest Publish feature lets you quickly target exactly where your posts appear, simplifying your workflow and saving you time.
Available now for all Publish customers.
What Else is NEW
- Journey Insights: Understanding your customer’s journey just got easier. New tooltips in Journey Insights now provide clear explanations for each stage, helping you interpret data more accurately and make better-informed decisions. This update ensures you can track customer interactions with confidence and gain deeper insights into their experience.
Available now for all Journey Insights Beta participants.
- RepConnect: No more complex scripting! Public and internal location names can now be accessed directly in Rep Connect’s Logic Steps, making integrations faster and more efficient.
- Sources: We’re adding two new review sources so you can monitor customer feedback wherever it’s shared:
- ReviewSolicitors.co.uk: Tailored for legal professionals who rely on online reviews
- Deliveroo: Expanding support for UK hospitality brands to capture more customer insights
- Taxonomies: We’re bringing greater precision and organization to feedback management with enhanced taxonomies. With advanced category groupings, you can seamlessly organize feedback to reveal nuanced trends across all channels and uncover insights that truly match the shape of your business. This enhanced sentiment analysis delivers deeper, more accurate insights, empowering you to make informed decisions and drive impactful improvements.
Available now for all Reputation customers.
What’s NEW in Betas
Join our exclusive Beta program and help shape the future of the Reputation platform! As a Beta participant, you’ll get early access to new features and products before they go live. You’ll also have a direct line to the product team to share feedback about usability, performance, and your overall experience to ensure we deliver the best possible product.
- Item-Level Feedback: We’re taking the theme of richer feedback to a whole new level – a granular level – with Item-Level Feedback. Until now, surveys have been focused on general, overall experiences with your brand &/or location. Now, you can get hyper-focused with your surveys and zero in on the products, providers, or services that have the most impact on your business. Item-Level Feedback gives survey takers a more personalized experience by letting them rate and comment on their specific interaction(s), helping you pinpoint what they like or don’t like, then make targeted improvements for growth.
Contact your Customer Success Manager for details on how to participate.
- AI Reputation Manager: The way consumers discover local businesses is evolving. With AI reshaping online search, brands must go beyond monitoring customer feedback—they need to understand how their brand is perceived across the entire web. That’s where AI Reputation Manager comes in. This powerful tool allows users to ask questions about their brand, competitors, and industry, and get AI-generated summaries based on online content. By centralizing key insights from both customers and the broader web, AI Reputation Manager makes it easier to understand trends and take action.
Now in Beta; contact your Customer Success Manager or the Support team for details.
- Journey Insights: Take customer feedback to the next level by connecting reviews and survey data to specific stages in the consumer journey. With Journey Insights, you can pinpoint exactly where feedback—positive or negative—originates and understand its context within the larger customer experience. Track sentiment trends over time to see how your actions impact customer satisfaction and operational performance. Drill down into specific journey stages or feedback categories, like wait times or service quality, to uncover actionable insights. Journey Insights empowers you to make smarter, data-driven decisions that directly improve the consumer experience and your overall operational efficiency.
Now in limited-invitation Beta; contact your Customer Success Manager for details.
Miss a Month of Product News?
Visit the archive to catch up on previous release announcements.
