Leads Discussions on How Reputations Are Made and Protected in Healthcare at HCIC 2019

October 28, 2019

Company Showcases Expertise in Delivering Exceptional Patient Experiences With Online Reputation Management at 2019 Healthcare Internet Conference

REDWOOD CITY, Calif. — October 29, 2019 —, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it will lead a conference keynote and breakout session that demonstrate how healthcare organizations can develop their online reputation management strategy across the entire patient journey at the 2019 Healthcare Internet Conference (HCIC 2019). At the event, which will be held November 4-6 at the Omni Orlando Resort at Championsgate, executives will also be available at Booth No. 46 to provide demos of the platform and discuss the results of the updated 2019 Healthcare Reputation Report, which will be unveiled at the show.

In the keynote titled “How Reputations Are Made and Protected In Healthcare,” Patric Wiesmann, managing director and general manager of Healthcare & Life Sciences at, will moderate a discussion between Amanda Henson, director of Online Reputation Management at Kindred Healthcare, and Annie Haarmann, senior director of Marketing Experience Optimization at Ascension, on how healthcare organizations use online reputation management (ORM) to bolster their brands, protect providers and strengthen the overall patient experience. The keynote will take place November 4 from 1:45-3:00 ET in the International Ballroom I/II.

Lindsay Neese Burton, senior director of Strategy and Marketing, Healthcare and Life Sciences at, and Nolan Perry, head of Reputation & Engagement at Sutter Health, will host a breakout session, Managing the Reputation Ecosystem: How to Be Found and Chosen Online.”  Attendees will learn how Sutter Health is ensuring consumers find and choose them online, and then use online feedback to improve the patient experience. The session will take place on November 5 from 10:15-11:15 ET in the Congressional conference room.

To register for the event, please visit the HCIC website.

About, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform that spans the entire customer journey – from finding a location on search, to conversion, to operational improvements that deliver a better customer experience.

The market-leading platform manages tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies in healthcare, retail, automotive, restaurants and others. To learn more, visit

Media Contact:
Brigit Valencia
BOCA Communications

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