Reputation Adds New Social Experience Features to Enhance Its Complete Customer Experience Platform

August 11, 2022

New product updates will help marketers optimize social media strategy and make sense of insights from sources of public feedback 

SAN RAMON, Calif., August 11, 2022 – Reputation, the global leader in reputation experience management (RXM), today announced a number of updates to its social customer experience product suite. Five major updates for Reputation’s social publishing and social listening tools will enable marketers to more efficiently manage social channels in one location and use industry feedback data to create more strategic brand campaigns. 

Social media channels have rapidly become a key destination for customers to share their experiences and interactions with brands. Consequently, it has also become increasingly important for companies to aggregate and analyze their public and private customer feedback data in order to gain a complete understanding of their customer experience. Garnering data on the social experience is now a critical component of customer experience platforms.

“Customers can share feedback within seconds of a good or bad experience, which has made it critical for Marketing teams to have the most innovative and complete tools at their disposal. At Reputation, we are always developing new products, services, and updates that will allow our customers to listen and interact in real-time with consumers across a variety of channels,” says Pranav Desai, Chief Product Officer at Reputation.

Reputation customers will find the following product and service updates within the platform: 

“We are pleased to share several updates to our social suite that continues our mission to have a robust offering for the complexity of social media today. These updates will enable our customers to leverage their social channels in order to engage with and understand their consumers in real-time, fostering opportunities for business growth,” added Pranav Desai, Chief Product Officer at Reputation. 

Reputation’s latest social customer experience product updates are a result of the organization listening to feedback from its customers. For example, Social Listening Industry Monitors resulted from customers needing a more cost-effective way to track public conversations about their brand and harness customer feedback from their respective industries. 

For more information on Reputation’s products and services, please visit

About Reputation
Reputation (formerly, creator of the Reputation Experience Management category, is changing the way companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and, Reputation turns feedback into the fuel to grow businesses around the world. Visit to learn more.

Media Contacts:
Colette McLaughlin


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