Lunch N Learn: Experience Insights
Explore Strengths and Weaknesses to Improve Your Overall Customer Experience
October 4, 9:30 a.m. PT
View a detailed snapshot of your strengths and weaknesses, and learn how to drill into specific categories to read customer quotes and identify trends.
Speakers:
Cassie Sneed
Sr. Manager of Customer Marketing
Cassie Sneed
Senior Manager of Customer Marketing
Cassie Sneed is a trailblazing digital marketer with a passion for customer experience. Her career highlights include developing award-winning customer marketing campaigns for global brands, leading cross-functional teams to deliver exceptional customer experiences, and spearheading the adoption of customer obsession as a core value for organizations.
Kasey Kershner
Customer Training Manager
Kasey Kershner
Customer Training Manager
Kasey Kershner is a motivated and results-driven professional who joined Reputation in 2021 as a Customer Training Manager. She was brought to the Reputation team through her own experience using the Reputation Experience Management platform as a solution for the automotive dealer group she previously worked for. She is passionate about the tools Reputation has produced and understands the value the platform can bring to companies of all sizes. She now uses her own experience as a subject-matter expert in the automotive industry and a Reputation customer to make the customer experience even better for current and future clients. Kasey is originally from the Kansas City area, and is currently living in St. Petersburg, Florida.
In this session, you will:
- Check for mentions of specific words or phrases
- Identify the most mentioned categories
- Identify highest and lowest rated categories with the most impact