12 STEPS

1. Let’s learn how to check our Reputation Score in the Reputation Mobile App.

Click the House icon to add the Reputation Score X widget to the app’s Home Screen.

2. Customize your Home Screen so you see metrics and data that are most important to you!

3. Click the Plus icon to add Reputation Score X to your Home Screen.

4. Let’s rearrange the order of the widgets on our Home Screen.

Use the three bars on the right-hand side to drag the Reputation Score X widget and drop it at the top of the list.

4b. Drop

5. Click Save.

6. Now, the Reputation Score is the first thing you see on the Home Screen!

Next, we are going to filter our data. Click the Funnel icon.

7. You can filter your data by State, Location, Date Range, and more.

Click Location to choose which location’s data you wish to see in the dashboards on the Home Screen.

8. Click BDP – Uptown.

9. The average Reputation Score for all locations combined was 593. BDP – Uptown is above the average with a score of 706!

Click View More to gain insights into what this location is doing well so we can help other locations improve.

10. This screen shows each component of the Reputation Score. BDP – Uptown has a much higher Star Average than the Industry Standard. However, the Review Volume and Recency are only slightly above Industry Average.

Click Recommendations for more insight.

11. This shows prescriptive data on how to improve your selected location.

Based on these recommendations, we may want to send requests for customer reviews. We’ll walk through how to do this from the Mobile App in the next exercise.

12. You have now successfully completed the Reputation Score X Mobile App walkthrough!