Reputation Subprocessors

Reputation.com, Inc. and its affiliates (including Reputation.com (UK) Limited, Reputation.com Germany GmbH, Reputation (Australia) Pty Limited, and Social Mecca, Inc. dba NUVI) engage third-party data processors (“Subprocessors”) to assist in providing products, services and infrastructure support. Prior to engaging any Subprocessor, Reputation uses commercially reasonable efforts to evaluate a Subprocessor’s data protection practices. Reputation requires Subprocessors to provide, at a minimum, the same level of data protection required of Reputation.com under applicable data protection laws and regulations.

Current Subprocessor List

Subprocessors for the Reputation Platform Hosted in the United States

NameSubprocessing ActivityLocationBasis of Adequacy and lawful transfer of data from EU
Google Cloud Services (GCS)Cloud Data HostingUnited StatesStandard Contractual-Clauses ISO 27001, SOC 2
Twillio, Inc. and SendgridCloud Service Provider – In-App Email and SMS DeliveryUnited StatesStandard Contractual-Clauses SOC 2
File.com (formerly known as Action Verb LLC, BrickFTP Platform)Secure FTP server for uploading Client Data to PlatformUnited StatesStandard Contractual-Clauses ISO 27001
Reputation.com, Inc.Parent Corporation to Reputation.com (UK) LimitedUnited StatesStandard Contractual-Clauses SOC 2 Type II
OpenAI, LLCGenerative Machine Learning
Functionality
United StatesStandard Contractual Clauses
SOC 2
PendoProduct AnalyticsUnited StatesStandard Contractual Clauses SOC 2

Subprocessors for the NUVI Platform Hosted in the United States

NameSubprocessing ActivityLocationBasis of Adequacy and lawful transfer of data from EU
Amazon Web Services (AWS) Cloud Data Hosting In-App Email United States Standard Contractual Clauses ISO 27001, SOC 2
Twillio, Inc. and SendgridCloud Service Provider – In-App SMS DeliveryUnited StatesStandard Contractual-Clauses SOC 2

Subprocessors for the Reputation Platform Hosted in the European Union (Germany)

Important Note: All personal data processed by Reputation via its Platform Hosted within the European Union (Germany) remains at all times within the European Economic Area or the United Kingdom, except if noted differently below.

NameSubprocessing ActivityLocation
Google Cloud Services (GCS) Cloud Data Hosting(EU) Germany, Frankfurt, with the disaster recovery servers located in Belgium
Mailjet
Note, not applicable to all customers. Please reach out to your Reputation representative if you’re unsure if this subprocessor applies to you.
Cloud Service Provider – In-App Email Delivery(EU) Germany
Twilio, Inc. and Sendgrid
Note, not applicable to all customers. Please reach out to your Reputation representative if you’re unsure if this subprocessor applies to you
Cloud Service Provider – In-App Email and SMS DeliveryUnited States
File.com (formerly known as Action Verb LLC, BrickFTP Platform)File.com (formerly known as Action Verb LLC, BrickFTP Platform)(EU) Germany
Reputation.com Germany GmbHProvides sales, technical and customer support for Reputation.com (UK) Limited and its customers in the EEA(EU) Germany
MessageBirdCloud Service Provider- In-App Email and
SMS Delivery
(EU) Netherlands
OpenAI, LLCGenerative Machine Learning FunctionalityUnited States
PendoProduct AnalyticsUnited States

Changes to Subprocessor List 

Our business needs may change from time to time which may require us to modify our use of Subprocessors. For example, we may deprecate a Subprocessor to consolidate and minimize our use of Subprocessors. Similarly, we may add a Subprocessor if we believe that doing so will enhance our ability to deliver our Services. Reputation will provide notice of new or changes in Subprocessor via this webpage. All inquiries about or objections to any Subprocessor may be made in writing by sending an email to privacy@reputation.com. To ensure that you receive prompt notice of any changes to Subprocessors, please email your company name, name, title and email address to us at privacy@reputation.com and we will provide you with notice of any changes.

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