Rep Academy Day
May 30, 2024
11 a.m. EST / 4 p.m. BST
Join this live webinar, followed by on-demand learning tracks
Hosted by the Learning Management Team:
Kasey Kershner,
Customer Training Manager
Laura Raymond,
Learning Content Manager
This year, we are bringing RAD to the comfort of your very own workspace. We will be offering a LIVE webinar, complete with on-demand learning tracks covering everything from:
- Tips on how to increase your Reputation Score
- Understanding your customer experience insights
- Maximizing your platform knowledge across reviews, listings, surveys, actions, social and so much more.
- When registering, choose from several goal-based certification learning tracks, designed to help you establish or enhance your Reputation platform skills.
Bonus: Earn EXCLUSIVE Reputation swag when you complete your learning track!
Rep Academy Learning Tracks
Select one learning track for your registration!
Track 1: Reputation Platform for Beginners
Designed for those new to the Reputation platform, complete this course to learn how to harness the power of using reviews, social media, and sentiment analysis to improve your brand’s reputation performance.
Track 1 covers:
- Reviews
- Business Listings
- Social Publish
- Reputation Score
- Experience Insights
- Mobile App
Track 2: Improve Customer Experiences
Not sure which path to join? We recommend this one to any and all types of professionals to build their foundational knowledge on the Reputation platform to build brand loyalty, foster customer advocacy, and help excel your efforts.
Track 2 covers:
- Reviews
- Surveys
- Experience Insights
- Reputation Score
- Mobile App
Track 3: Engage with Customers
Explore how to join the online conversation through reviews and social media to create authentic connections, foster customer trust and loyalty, and ultimately drive brand growth.
Track 3 covers:
- Reviews
- Social
- Reputation Score
- Experience
- Mobile App
Track 4: Manage Team Activity
Designed for managers, team leaders, or similar, this learning path delves into how to manage your reputation performance program more efficiently. Learn how to leverage automation for tasks like reporting and service recovery, allowing you to focus on more strategic initiatives.
Track 4 covers:
- Admin/Automation
- Actions
- Reputation Score
- Experience Insights
- Mobile App
Track 5: Analyze Reputation Platform Efforts
Complete this Master Class which takes you beyond simple reporting and dives deeper into the real-time, location-based data and insights available in Reputation. Learn how to build and share the kind of dashboards and reports that help you make informed decisions and drive business improvement.
Track 5 covers:
- Dashboards
- Reporting
- Reputation Score
- Experience Insights
- Mobile App
Reputation Academy Day Registration
Before registering, choose a learning track that aligns best with your goals.
Note: If you are not a current Reputation customer, you are welcome to register for the live webinar, however, we will not be able to place you in the on-demand learning track.