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Reputation

Platform Training

Learning is a journey, and here’s your map.

Live Training
Guides & More

Guides & More

Explore our catalog of user guides, videos, and resources to learn the Reputation platform.

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AI Reputation Manager Quick Start Guide
Learn how to use AI Reputation Manager!
Video - Dashboards Overview
An overview of the Dashboards tab in the Reputation platform.
Video - Journey Insights Overview
From the first interaction with your customer, and at each critical touchpoint, gain understanding into exactly what your customers feel throughout their experience with your business.
Video - Reputation Score Overview
Learn how to use the Reputation Score to measure and improve your business's performance.
Video - Experience Insights Overview
Understand your strengths and weaknesses based on what your customers are saying in reviews and surveys.
Video - Using the Actions Dashboard
Learn how to use the Actions dashboard to display tickets created from customer feedback and how to take action on them.
Video - Admin Overview
Manage your account settings and maximize the platform experience for users at scale.
Video - Surveys Overview
Explore the capabilities of collecting first-party feedback.
Video - Social Publish Overview
Explore the Social Publish Solution.
Video - Review Booster Overview
Use your reviews to make your website, Google listings, and Google Ads convert more and stand out.
Video - Reviews Overview
Enlist customer advocates to help improve rankings and ratings for your locations, and easily track and respond to reviews.
Video - Requests Overview
The most effective way to improve your online review presence is by actively requesting reviews from your customers.

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Chart Your Learning Path!

You have options when it comes to platform training! Learn at your own pace through on-demand courses, join live training webinars and get your questions answered on the spot, or self-serve using a plethora of resources like user guides and data dictionaries. The choice is yours!

On-Demand Courses

Use the Reputation platform to access Platform Education (under Resources in the navigation menu) and take as many training courses as you’d like! From detailed how-to courses for each solution, to train the trainer, to hands-on practice with the latest features, we’ve got something for everybody!

Custom Training Solutions

Manage change with ease by leveraging our training experts to engage your team, drive policy adoption, and facilitate roll-out. Reach out to your CSM or Account Executive to discuss custom training options.

Live Training Webinar

Reputation hosts monthly live training webinars, available to all customers. This is a hands-on series focused on one topic per month with interactive video walkthrough exercises, active polling throughout, a giveaway at the end of each session, and expert Q&A with the Reputation team.

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Platform Support

Browse platform FAQs and access your support cases. This is a great place to start when troubleshooting questions about the platform!

Explore the Portal

Guides & More

Getting started with a new solution? Check out our quick start user guides to learn about platform functionality and best practices. Other helpful resources include a data dictionary, manager checklist, and fast stats downloads.

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Learn How to Become a Reputation Rockstar

This community of prestigious executives and like-minded business professionals allows you to beta our newest releases, discuss industry opportunities and learn about marketing opportunities. As a token of our gratitude, we’ll send swag, perks, and more!

Join the Rockstar Community

Reputation News

Check out the latest and greatest Reputation platform updates, upcoming events, recent articles, press releases and other Reputation announcements.

Learn More

Hear what other Reputation customers think about platform training

“This was my favorite part of the conference! …The team did a great job designing the day, I loved the interaction on Slack coupled with the in-person aspect and workbook.”

Reputation Academy Day, In-Person

“I found the webinar training to be very positive, thorough and educational. I thought both webinar leaders were very nice and did a great job of explaining everything.”

Custom Live Training Webinar

“I liked how interactive the polls and Q & A options were too. It felt like a lot of thought went into the presentation and I really liked that. I definitely learned some good nuggets of information.”

Custom Live Training Webinar

“I did not know some details of my account configuration and after this training course, I have a clearer vision of the platform at the admin level.”

On-Demand Courses

“Well organized, even for a techno phobia like me! Excellent content, even though using the platform daily it has given me insight into areas we can look to report and improve communication on, and to review where we are with the customer journey”

Reputation Academy Day, Virtual

“I absolutely loved the style of the webinar – first getting us engaged with polls live (and viewing the results), but also allowing us to do a demo of “what we learned” right after you taught it. It was helpful, especially since I’m newer in these systems, to get a walkthrough video experience like that.”

Live Training Webinar Series

Are we missing something?

Reach out to training@reputation.com with any suggestions for educational resources you’d like to see available here.

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