Presentation Will Provide Best Practices for Managing Online Reputation to Drive Business, Gain Valuable Insight Into Customer Experience
REDWOOD CITY, Calif. — NOVEMBER 6, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today announced its CEO, Joe Fuca, will speak at the 22nd annual Healthcare Internet Conference (HCIC), held November 5-7, 2018 in Scottsdale, Arizona. Fuca’s presentation, “How a Strong Online Reputation Can Improve Consumer Experience and Drive Growth,” will take place on November 6 at 3:30 pm MT.
In their hour-long session, Fuca and co-host Annie Haarmann, senior director, Marketing Experience Optimization, Ascension, will discuss how consumer choice and loyalty are difficult for healthcare brands to earn in today’s digital world. Online reviews have reshaped how consumers find healthcare providers. Attendees will learn how Ascension tackled this challenge, effectively enhancing physician listings and improving its online reputation to drive better consumer experiences and more positive consumer sentiment. Ascension’s venture capital affiliate, Ascension Ventures, has been a major owner of Reputation.com since 2016, deepening the two organizations’ long-standing collaboration and reinforcing the company’s commitment to the healthcare industry.
HCIC brings together leaders in healthcare marketing, information services, web, e-health, mobile health and big data to learn, collaborate and advance healthcare’s digital transformation. As the premier conference focusing on these areas, HCIC is the perfect backdrop for Reputation.com’s discussion on managing online reputation in healthcare. A Platinum Sponsor for the event, Reputation.com will also showcase its online reputation management platform in Booth No. 7.
“Our research shows that more than 80 percent of consumers have read online reviews to evaluate healthcare providers, and two-thirds will wait longer to see a doctor with better online reviews,” said Joe Fuca, CEO of Reputation.com. “Savvy healthcare organizations will manage these reviews and use them as tools to improve service and care, and to attract more patients. We’re excited to share our best practices for doing this with industry leaders at HCIC.”
For more information or to register for HCIC, please visit https://www.hcic.net/.
Reputation.com delivers the only integrated SaaS platform that helps location-based enterprises improve their reputation with consumers online and onsite, across the entire customer journey – from finding a location on search, to conversion, to operational improvements that deliver a better customer experience.
Reputation.com technology has managed tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others. Reputation.com is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Facebook, Cisco and Microsoft. To learn more, visit www.reputation.com.