Standard Product Descriptions

Base Reputation Management Platform

Base Reputation Management Platform RDC-PLAT-19A

  • Cloud-based access
    • Access our platform from any computer with a modern browser and internet connection
    • Scalable user, location, and permission management with unlimited logins
    • Fine-grained role management that scales with organizational structure and desired access permissions
    • Add, remove, or update users and locations automatically (via API or via CSV feed over SFTP)
    • Manage all location credentials at the corporate, regional, or local level
    • Upload and manage corporate and location logos for alerting and customer outreach
  • Custom alerts management
    • Alerts for new feedback (reviews, surveys, listings, etc.) delivered via platform, email, or mobile app notifications
    • Customizable alert frequency
    • Respond to alerts immediately
  • Custom reporting
    • Generate location-based reports for all levels of your organization
    • Run reports in real-time, export as PDF or HTML, or schedule for automatic delivery
    • Choose from a variety of available reports including: Executive Summary, Star Ratings, Sentiment, Reputation Score, Under and Over-Performing Locations, and more
    • Build granular, custom reports with the drag-and-drop Report Builder
  • Reputation Manager Mobile App
    • Available for iOS and Android
    • Monitor your reviews, survey responses, social presence and Reputation Score
    • Respond to and forward customer feedback
    • Create, schedule, approve, and publish social posts (requires purchase of Social solution)
  • Reputation Live Mobile App
    • Enable frontline employees to instantly request customer reviews from a mobile device
    • Link customers directly to review or social media sites via SMS
    • Use templated or custom request forms
    • Promote customer engagement and friendly competition with the Requests Leaderboard
  • Operational Insights (Text and Sentiment Analysis)
    • Track the topics driving customer feedback to understand operational strengths and weaknesses
    • Industry-specific topic categories are automatically identified using AI and machine learning
    • Multiple automated text analysis tools applied to Surveys and Reviews: Word Cloud, Sentiment Map, Operations, and Big Movers leaderboard
    • Track sentiment trends, keyword impact and location-level progress by category—across custom location groups or your entire organization
    • View rating breakdowns across locations, websites, and survey campaigns
    • Compare your performance to industry peers
    • Generate Insights-driven reports for print or automated email distribution (PDF or CSV)
  • Listings Performance Analysis
    • Audit listings accuracy and distribution across the highest-traffic listings websites
  • Reputation Score
    • The only comprehensive, accurate measure of how your business is found, chosen, and experienced
    • Drill down into weighted Reputation Score sub-components (e.g. Listings Accuracy, Review Volume, Average Star Rating) to understand your strengths and areas to improve
    • Score your locations against average and best-in-class competitors across your industry
  • Google Q&A
    • Monitor and respond to local customer questions in the Google Knowledge Panel
    • Post and answer FAQs to streamline the customer journey
  • Customer Support
    • Customer Support is available by email via support@reputation.com, 8:00 a.m. and 5:00 p.m. PST, Monday through Friday, except for Company holidays
    • Support includes access to Reputation University, our cloud-based training resources and certification courses

Reviews

Reviews RDC-REVW-19A

  • Monitor reviews across 130+ websites
    • Access a frequently updated, global list of websites from a single centralized dashboard
    • Receive review alerts via email and customize alert frequency
    • Flag, forward, or share important reviews for follow-up action
    • Filter reviews by location, website, sentiment, date, and additional custom filters
    • Analyze trends for review sentiment, volume, average rating and more
  • Respond to reviews from one centralized dashboard
    • Leverage a fully integrated credential repository to send immediate, location-based responses
    • Integrate with major customer support desks
  • Create custom response templates
    • Efficiently create personalized responses using industry-specific or custom response macros
    • Adapt response macros based on sentiment and location
  • Automate review requests and reminders
    • Deploy review requests via multiple channels: website, email, SMS and point-of-service kiosks
    • Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
    • Utilize industry-specific or customized request templates
    • Deploy automated drip campaigns to encourage customer feedback
    • Prioritize the highest-impact review sites using our industry-specific, patented methodology
    • With the Reputation Live mobile app for iOS and Android, empower your team to request reviews from their mobile devices
  • Stream reviews to your webpage automatically
    • Syndicate customer reviews to your location pages via API
    • Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
    • Publish reviews via an iframe (served by Reputation.com) or SEO-optimized mode (served by your domain)
    • Improve search ranking with Google Rich Snippets
    • Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
    • (Healthcare clients) Import CAHPS reviews into the Reputation.com platform to stream CAHPS ratings and comments to your landing pages
    • Ensure published feedback complies with privacy laws and organizational policies with Managed Review Moderation (additional paid service)
  • Analyze, report, and receive alerts on key metrics
    • Report on review sentiment and rating trends, review response rates, review site activity and leading locations
    • Tap into powerful, location-based customer engagement metrics such as Requests Sent, Emails Delivered, Emails Opened, etc.
    • View a leaderboard of review requests and attributed reviews by requester, location, or divisional breakout
    • Configure, save, and schedule packaged reports for automated email distribution

Google Seller Ratings

Yearly Pricing for non-auto customers:

Google Seller Ratings – 1 Brand RDC-GSR-19A

E.g. Alamo Rent a Car

Google Seller Ratings – 2 Brands RDC-GSR-19B

E.g. Alamo Rent a Car, National Car Rental

Google Seller Ratings – 3 Brands RDC-GSR-19C

E.g. Alamo Rent a Car, National Car Rental, Enterprise Rent a Car

Google Seller Ratings – 4 Brands RDC-GSR-19D

E.g. Alamo Rent a Car, National Car Rental, Enterprise Rent a Car, Sixt

Google Seller Ratings – 5+ Brands RDC-GSR-19E

E.g. Alamo Rent a Car, National Car Rental, Enterprise Rent a Car, Sixt, Hertz

Automotive Customers:

Google Seller Ratings (per brand) RDC-GSR-19D

Google Seller Ratings (per dealer) RDC-GSR-19E

  • Send unlimited invitations to collect authentic customer reviews that qualify you for Google Seller Ratings
  • Display Google Seller Rating as stars on your Google Ads and Google Shopping profile
    • Boost your Google visibility and conversion with compelling customer feedback
    • Build trust in your brand before users have even clicked through to your website
    • Increase click-through-rate and lower your cost-per-click
 

Feedback Anywhere

Feedback Anywhere RDC-FBK-20A

Feedback Anywhere seamlessly integrates your other important data sources into Reputation.com to provide you with one analytics platform for all the metrics that matter to you.

Business Listings and Directory

Business Listings Management RDC-BLST-19A

  • Single Source of Truth encompassing all of your location data
    • 60+ predefined fields based on your industry
    • Update your Source of Truth via our elegant online user interface or sophisticated Rest API
    • Manage profile information by individual and location to scale across every point of presence
    • Establish centralized, field-level permissions for profile editing
  • Centralized location data management powered by your Single Source of Truth
  • Listings automatically created, claimed, unclaimed, and merged
    • Fully managed listings auditing, standardization, and correction for all of your locations
  • API updates to major listings sites; tail sites corrected via aggregators
    • Automatically update listings on Google, Facebook, Bing, Apple Maps, Foursquare, and more
  • Continuous auditing and correction
    • Listings audited and corrected nightly across all locations and supported listings websites
  • Track your entire listings presence from one centralized dashboard
    • View listings status by website and drill down into missing, correct, and incorrect listings
    • Filter detailed audit issues by location or listings website
  • Integrated Traffic Insights reveal actions (calls, directions, etc.) driven by improved listings
    • Discover when customers are searching for you, how they are finding you, and the key demographics engaging with your brand online
  • You retain complete and permanent ownership of all listings data
    • All location data and credentials are available to you at any time
    • Reputation.com does not revert your listings if our partnership ends

Location PagesRDC-SIML-19B

  • Location-based, performance-driven landing pages for physical locations and/or professionals
    • Built with best-in-class SEO and CRO strategies
    • Easy-to-implement locators create an intuitive search experience with customizable filters, autocomplete, and results
    • Track customer acquisition and conversions

Locator RDC-SIML-19C

  • Location-based, performance-driven landing pages for physical locations and/or professionals
    • Built with best-in-class SEO and CRO strategies
    • Easy-to-implement locators create an intuitive search experience with customizable filters, autocomplete, and results
    • Track customer acquisition and conversions

Group Page Template (per template) RDC-SIMP-19A

  • Custom landing page templates created for your unique groups or departments
    • Control page design, display, content and data integration
    • Groupings update automatically based on customer Source of Truth

Group Pages (per page) RDC-SIMG-19A

  • Custom landing pages created for your unique groups or departments
    • Control page design, display, content and data integration
    • Groupings update automatically based on customer Source of Truth

Surveys

Surveys – Up to 10K Completes RDC-SURV-19F

Surveys – Up to 20K Completes RDC-SURV-19A

Surveys – Up to 50K Completes RDC-SURV-19B

Surveys – Up to 200K Completes RDC-SURV-19C

Surveys – Up to 500K Completes RDC-SURV-19D

Surveys – Unlimited Completes RDC-SURV-19E

  • Create and deploy custom, cross-platform surveys
    • Build attractive surveys for native deployment via the web, email, SMS, and point-of-service kiosks
  • Numerous supported question types and conditional visibility
    • Choose from NPS, Likert Scale, multi-select, text box, and numerous other question formats
    • Conditional Visibility Editor: Hide or reveal survey questions based on qualifying responses
    • Create custom configured survey paths to direct unhappy customers to the appropriate workflows for issue resolution
  • Automate survey requests and reminders
    • Deploy survey requests via website, email, SMS, and point-of-service kiosks
    • Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
    • Use custom-branded, industry-specific request templates
    • Deploy automated drip campaigns to encourage survey engagement
  • Instantly respond to surveys from a centralized dashboard
    • Generate sentiment-specific response macros for your brand and individual locations
    • Send immediate, location-based responses using a fully integrated credential repository
  • Analyze and report on results and trends
    • Track essential survey metrics at the location level, including Requests Sent, Requests Opened, Surveys Completed, and NPS Score
    • Link customer demographic and transaction data to each survey for improved reporting and response
    • Filter NPS scores by demographic to identify which customer segments need your attention
    • Configure, save, and schedule custom-designed, automated reports
    • Run cross-tabulation reports to understand the relationships between survey questions
    • Aggregate feedback from surveys and reviews to support AI-driven text and sentiment analysis with Operational Insights
  • Stream survey responses on your website
    • Syndicate customer survey summaries (star rating + comments) to your location pages via API
    • Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
    • Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
    • Publish either via iframe (served by Reputation.com) or SEO-optimized mode (served by your domain)
 

Employee Engagement

Employee Engagement – 1 to 500 Employees RDC-EMENG-19A

Employee Engagement – 500 to 2,500 Employees RDC-EMENG-19B

Employee Engagement – Over 2,500 Employees RDC-EMENG-19C

  • Monitor reviews across Employee Review websites
    • Access a frequently updated, global list of websites from a single centralized dashboard
    • Receive review alerts via email and customize alert frequency
    • Flag, forward, or share important reviews for follow-up action
    • Filter reviews by website, sentiment, date, and additional custom filters
    • Analyze trends for review sentiment, volume, average rating and more
  • Automate Review and Survey requests and reminders
    • Deploy review / survey requests via multiple channels: Email and SMS
    • Deploy automated drip campaigns to encourage Employee feedback
  • Create and deploy custom, cross-platform surveys
    • Build attractive surveys for native deployment via the web, email, and SMS
  • Numerous supported question types and conditional visibility
    • Choose from NPS, Likert Scale, multi-select, text box, and numerous other question formats
    • Conditional Visibility Editor: Hide or reveal survey questions based on qualifying responses
    • Create custom configured survey paths to direct unhappy employees to the appropriate workflows for issue resolution
  • Instantly respond to surveys from a centralized dashboard
    • Generate sentiment-specific survey response macros for your brand and individual locations
    • Send immediate, location-based responses to the survey using a fully integrated credential repository
  • Analyze and report on results and trends
    • Track essential survey metrics at the location level, including Requests Sent, Surveys Completed, and NPS Score
    • Filter NPS scores by demographic to identify which employee segments need your attention
    • Configure, save, and schedule custom-designed, automated reports
    • Run cross-tabulation reports to understand the relationships between survey questions
    • Aggregate feedback from surveys and reviews to support AI-driven text and sentiment analysis with Operational Insights
  • Stream survey responses on your website
    • Syndicate employee survey summaries (star rating + comments) to your location/Intranet pages via API
    • Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
    • Publish surveys via an iframe (served by Reputation.com) or SEO-optimized mode (served by your domain)

Social Suite

Social – Basic RDC-SOCL-19B

  • Monitor and respond on Facebook, Instagram, and Twitter
    • Read, like, manage, and reply to comments across the highest-traffic social media websites
    • Respond privately via Facebook Messenger
    • Monitor corporate social profiles and pages for your individual locations
    • Gain centralized access to all of your profiles via Simple O-Auth
  • Manage unlimited Social accounts
  • Create and publish location-specific content on Facebook, Instagram, Twitter, and GMB
    • Design, assign, and schedule customized posts for one or many locations
    • Auto-customize post templates for individual rooftops
    • Promote customer stories and tips, as well as local event content, automatically curated by Reputation.com
  • Oversee social content with a post publishing approval workflow
    • Review all scheduled posts using a centralized publishing calendar
    • Manage fully integrated approval workflows via email or mobile app notifications
  • Analyze and report on social engagement
    • View powerful social engagement metrics for every social platform and location
    • Analyze Facebook post and page performance by metrics including Views, Likes, Clicks, Check-ins, and overall Reach
    • Analyze Twitter account performance by metrics including Total Followers, Total Tweets, Mentions, Retweets, and Replies

Social – Advanced RDC-SURV-19A

  • Manage publishing campaigns in manual or automated mode
    • Unify your social media presence by scheduling multi-post campaigns across distributed teams and locations
    • Set content expiration dates or time-to-live thresholds for individual posts and campaigns
    • Enable location tagging to align campaigns with regional markets and subsectors (e.g. locations experiencing snowy weather, pediatrics-focused facilities)
  • Curate a library of images, videos, and content for your organization
    • Store curated posts or RSS feed data in the Content Library for easy selection and publication
    • Tag content for streamlined filtering and classification
  • Ability to boost social posts on Facebook
    • Extend the reach of your custom Facebook posts
    • Define targeted audiences based on attributes including location, interests, and more
  • Analyze and report on social tags and sentiments

Social Listening – Up to 25K Mentions RDC-FHL-19A

Social Listening – Up to 50K Mentions RDC-FHL-19B

Social Listening – Up to 100K Mentions RDC-FHL-19C

Social Listening – Up to 250K Mentions RDC-FHL-19D

Social Listening – Up to 500K Mentions RDC-FHL-19E

  • Track mentions of your brand across 80 million+ online sources
    • Scope includes blogs, message boards, and all forms of social media
    • Flag mentions to analyze and investigate
  • Identify the topics and sentiment shaping your online reputation
    • Track mentions by topic, source, location, etc.
    • Understand each keyword’s audiences and trends
    • Analyze sentiment over time and understand what resonates with your audience

Actions

Actions RDC-TCK-19A

  • Track and resolve customer issues identified in Surveys and Reviews
    • Configure email notifications for new Actions tickets, updates, notes, and more
    • Respond directly to Surveys and Reviews and collaborate with team members within each ticket
  • New tickets automatically generated for custom-defined feedback events
    • Define rules for when and how Actions generates new tickets based on feedback sentiment, keywords, locations, etc.
  • Create custom stages, SLAs, and workflows for issue escalation and resolution
    • Create custom tags and stages to track and filter your workflows
    • Create custom queues with role-based visibility
    • Assign and categorize tickets to promote visibility and drive resolution
    • Add and update internal notes to collaborate with colleague
  • Track and analyze Actions ticket progress via live dashboard and email updates
    • View tickets by stage (e.g. open, closed, overdue, in-progress)
    • Manually change ticket stages
    • Analyze ticket by source, location, stage, tag, queue, sentiment, and more
    • Instantly add internal notes to tickets by replying to email notifications

Competitive Insights

Local Competitor Reporting (up to 3 local competitors) RDC-INSL-19A

  • Location-based competitive insights
    • Compare your locations’ performance vs. local competitors in areas such as review volume, average star rating, feedback sentiment, Reputation Score, and many more
  • Benchmark ORM performance against up to 3 local competitors
    • Specify competing brands or allow our algorithms to automatically select competitors by proximity
  • Compare and report on metrics including feedback volume, average rating, and sentiment
    • Schedule automated reports and periodic digests delivered in PDF or CSV format
    • Simple scores and dashboards reveal winning and losing locations in each market
  • Analyze real-time and historic data
    • Aggregate competitive insights by brand, region, and additional custom location filters

Brand Competitor Reporting (up to 3 brands) RDC-INSB-19A

  • Brand-based competitive insights
    • Compare your organization’s performance vs. competing brands in areas including review volume, average star rating, feedback sentiment, Reputation Score, and many more
  • Benchmark ORM performance against up to 3 national competitors (2,000 locations per brand)
    • Specify competing brands or allow our algorithms to automatically select competitors by industry
  • Compare and report on metrics including feedback volume, average rating, sentiment, etc.
    • Schedule automated reports and periodic digests delivered in PDF or CSV format
    • Simple scores and dashboards reveal your ORM performance vs. your sector’s leading brands
  • Analyze real-time and historic data
    • Benchmark your performance against brand rivals in the present or over time
 

Location Mirroring

Location Mirroring (Automotive Groups)RDC-MIRR-19A

  • Add a location to your group tenant from the corresponding OEM tenant
  • Link publicly available information (e.g., third-party reviews) from the OEM tenant to the group tenant
  • Toggle to OEM tenant(s) to access private information (e.g., OEM survey data)

Add-on Integrations

TripAdvisor (Reviews) ADD-TADV-19A

Apartment Ratings (Reviews) ADD-APRT-19A

Judy’s Book (Reviews) ADD-JUDY-19A

Yardi Integration Module (Reviews)ADD-YARDI-19A

Localeze Aggregator (Business Listings) ADD-LOCL-19A

Managed Services – Moderation & Response

Managed Review/Survey Moderation – Up to 3K Reviews per year SVC-MOD-19A

Managed Review/Survey Moderation – Up to 10K Reviews per yearSVC-MOD-19B

Managed Review/Survey Moderation – Up to 20K Reviews per yearSVC-MOD-19C

Managed Review/Survey Moderation – Up to 50K Reviews per yearSVC-MOD-19D

Managed Review/Survey Moderation – Unlimited Reviews SVC-MOD-19E

  • Dedicated U.S.-based team moderates all first and third-party reviews prior to publication
    • Industry-specific filters applied for profanity, privacy, legal compliance, and additional custom guidelines
    • Receive immediate alerts for flagged reviews

Managed Review/Survey Response (Positive Only) – Up to 3K Responses per yearSVC-MRPOS-19A

Managed Review/Survey Response (Positive Only) – Up to 10K Responses per yearSVC-MRPOS-19B

Managed Review/Survey Response (Positive Only) – Up to 20K Responses per yearSVC-MRPOS-19C

Managed Review/Survey Response (Positive Only) – Up to 50K Responses per yearSVC-MRPOS-19D

Managed Review/Survey Response (Positive Only) – Unlimited ResponsesSVC-MRPOS-19E

  • Dedicated U.S-based team monitors and responds to all positive reviews
    • Client specifies review websites for monitoring
    • Reputation.com’s review response team is trained on industry-specific feedback management policies and best practices, including HIPAA
  • 24-hour turnaround
    • Reputation.com reports on response metrics monthly
  • Response templates customized for your brand goals and guidelines
    • We work closely with you to develop response objectives and requirements

Managed Review/Survey Response (Positive & Negative or Negative Only) – Up to 3K Responses per yearSVC-MRPOSNEG-19A

Managed Review/Survey Response (Positive & Negative or Negative Only) – Up to 10K Responses per yearSVC-MRPOSNEG-19B

Managed Review/Survey Response (Positive & Negative or Negative Only) – Up to 20K Responses per yearSVC-MRPOSNEG-19C

Managed Review/Survey Response (Positive & Negative or Negative Only) – Up to 50K Responses per yearSVC-MRPOSNEG-19D

Managed Review/Survey Response (Positive & Negative or Negative Only) – Unlimited Responses SVC-MRPOSNEG-19E

  • Dedicated U.S-based team monitors and responds to all negative reviews or all negative and positive reviews
    • Client specifies review websites for monitoring
    • Reputation.com’s review response team is trained on industry-specific feedback management policies and best practices, including HIPAA
  • 24-hour turnaround
    • Reputation.com reports on response metrics monthly
  • Response templates customized for your brand goals and guidelines
    • We work closely with you to develop response objectives and requirements

Managed Services – Social Media

Managed Social Branded Publishing (3x/week) SVC-MSBP-19A

  • Branded graphics, copy and animation developed specifically for your industry
    • Reputation.com’s team of Social Media Specialists develops unique, brand-aligned content designed to generate engagement and drive community growth
  • Managed publishing to Facebook
    • We manage content publication to optimize your presence across the highest-traffic social media websites
  • Client direction and approval welcome
    • We use your brand guidelines and provided assets to develop industry-relevant content

Managed Social Industry Publishing (2x/week) SVC-MSLP-19A

  • Strategic content developed specifically for your industry and brand
    • Useful, educational, and engaging content focused on time-based and seasonal events, celebrations, and national/regional promotions
  • Managed publishing to Facebook
    • Drive community engagement across the highest-traffic social media website
  • Localized content features your brand and location names
    • We strategically design content to grow local community engagement

Managed Social Response (All Posts) SVC-MSRE-19A

  • Reputation.com’s U.S.-based Social Response team monitors and responds to all social posts
    • Reputation.com’s Managed Social Response services complement our posted content Monday-Friday
    • We ensure that posts we make on your behalf are driving positive and productive engagements.
  • RDC flags and deletes inappropriate content per customer brand guidelines
  • Receive immediate alerts for negative comments

Managed Social Response (only RDC posts) SVC-MSRE-19B

  • Reputation.com’s U.S.-based Social Response team monitors and responds to only social posts published by the Reputation.com team
    • Reputation.com’s Social Response services complement our posted content Monday-Friday
    • We ensure that posts we make on your behalf are driving positive and productive engagements.
  • Reputation.com flags and deletes inappropriate content per customer brand guidelines
  • Receive immediate alerts for negative comments

Managed Social Media Advertising SVC-MFAD-19A

  • Fully managed Social Media advertising campaigns
    • Strategic campaign planning
    • Full campaign lifecycle management (implementation, media buying, optimization and reporting)
    • Monthly improvement based on CPL/CPA, ROAS and ROI

Facebook Marketplace Integration for Automotive SVC-FBMP-20A

  • Integrate used-vehicle inventory feeds with Facebook Marketplace
  • Monthly Reporting including listings views, clicks, messages/calls
  • Dedicated Ad Specialist optimizes listings and handles implementation process

Managed Services for Google

Managed Services for GoogleRDC-GMBMR-19A

  • Complete review and optimization of critical data for your Google presence
  • Strategic business data management and publication
  • Enhanced engagement through Google including review requesting, as well as review and Q&A response management
  • Leading ORM and CX analytics, insights, and reports
 

Education Services

Education – PowerUp CourseED-VRTL-POWERUP

  • Advanced training on all platform solutions.
  • Access to a private sandbox environment for 60 days
  • Digital course workbook with hands-on exercises and best practices
  • Instructor-led recorded videos
  • Live access to a trainer via chat
  • Digital certificate / LinkedIn badge upon completion
 

RXM Solutions and Services Bundles

Package Entitlements RXM EssentialRXM ProfessionalRXM Premium
CodeRXM-ES-20ARXM-PRO-20ARXM-PRE-20A
DescriptionStart establishing your listening posts to get found and get chosenExpand your online presence to amplify your experience deliveryFully optimize your reputation and experience management
Base Reputation Management PlatformStandardStandardStandard
ImplementationIncludedIncludedIncluded
ReviewsStandardStandardStandard
Business Listings ManagementStandardStandardStandard
SurveysOne survey per license, either regular or conversationalUp to three surveys per license, either regular or conversationalFive or more surveys per license, either regular or conversational
SaaS CRM IntegrationIncludedIncludedIncluded
Managed Services – Reviews Moderation & ResponseUp to five reviews per month/licenseUp to ten reviews per month/licenseUp to fifteen reviews per month/license
Social SuiteSocial Suite BasicSocial Suite Basic

Social Listening – up to 25K mentions/month

Social Suite Advanced

Social Listening – up to 50K mentions

Managed Services – Surveys Responding Up to 25 reviews or surveys per month/licenseCustom
Actions StandardStandard
Competitive Reporting  Standard, Local Reporting per license
Employee Engagement  Standard
Managed Services – Social Media  Standard
    
    
Available Entitlements for All RXM Packages   
Reputation Score XIncludedIncludedIncluded
Google Seller RatingsStandardStandardStandard
Operational InsightsStandardStandardStandard

 

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