What’s NEW in Product
Enhance your brand presence with deeper insights, personalized experiences, and broader reach across digital channels.
June’s release is all about clarity, control, and closing the loop. From enhanced survey workflows and direct review access, to smarter listing management and new data sources, we’re helping you move faster with less friction. Admins are getting more control over user permissions and publishing accuracy, while frontline teams gain tools to analyze, act, and adapt in real time. Let’s take a look at what’s new this month!
June’s Featured Releases
- Business Listings: Expanded capabilities to maximize your visibility
- Surveys: Redesigned UI for managing & responding to customer feedback
- RepConnect: Increased features for a more self-serve experience
- What Else is NEW: Enhancements for the core platform and sources
- What’s NEW in Betas: Help shape Reputation’s product development
- Hot Off the Press: Explore the latest guides, articles, case studies and more
Listings, Your Way:
Enhanced Business Listings
Take control of your location data and publishing workflows with this month’s Business Listings updates. From granular permissions and built-in image resizing to smarter category mapping and more flexible profile settings, these enhancements are designed to help you move faster with greater accuracy…no workarounds needed.
- Role-Based Permissions for Listing Posts
Admins can now manage who can view, add, edit, or delete Listing Posts based on role—giving distributed teams the access they need while protecting against unwanted edits. - Image Resizer for Posts
A built-in image editor makes it easy to crop, resize, and format images to meet platform-specific guidelines (like Apple’s 1:1 ratio), helping you avoid upload errors and streamline publishing. - Google Category Update
Listings that used deprecated Google business categories are now automatically mapped to valid ones, ensuring your locations remain visible and accurate on Google Search and Maps. - Optional Business Hours for Rooftop Profiles
Rooftop profiles can now be published without business hours, removing blockers for industries with undefined or irregular hours, like healthcare or waste services.
Streamlined Surveys:
Upgraded Surveys Feed
The redesigned Surveys feed delivers a cleaner layout and smarter tools to help you act faster on customer feedback. With interactive visualizations, you can filter by trends like NPS scores or sentiment directly from the charts. New sorting and filtering options, like word count or unread responses, make it easier to prioritize comments that need follow-up. You can also download results, schedule reports, or forward specific responses to colleagues, all from one place. It’s everything you need to close the loop, right at your fingertips.
Smarter Syncs, Fewer Scripts:
Rep Connect Enhancements
This month, Rep Connect gets three big upgrades that eliminate the need for groovy scripting and make automation more flexible than ever.
- Survey Exporter – Rolling Date & Custom Range Options
You can now export survey data using rolling date logic or a custom date range – ideal for recurring reporting or integrations that need a fixed window of insight. - Custom Location Logic
Replace groovy scripts with intuitive location mapping logic, making it easier to configure and manage integrations without code. - Randomized Template Mapping
Add randomness to dynamic template selection directly in the UI with no engineering required. Perfect for A/B testing or varied response strategies
What’s NEW in Betas
Join our exclusive Beta program and help shape the future of the Reputation platform! As a Beta participant, you’ll get early access to new features and products before they go live. You’ll also have a direct line to the product team to share feedback about usability, performance, and your overall experience to ensure we deliver the best possible product.
- AI Reputation Manager: The way consumers discover local businesses is evolving. With AI reshaping online search, brands must go beyond monitoring customer feedback—they need to understand how their brand is perceived across the entire web. That’s where AI Reputation Manager comes in. This powerful tool allows users to ask questions about their brand, competitors, and industry, and get AI-generated summaries based on online content. By centralizing key insights from both customers and the broader web, AI Reputation Manager makes it easier to understand trends and take action.
Contact your Customer Success Manager for details on joining the Beta. - SWOT Analysis for Reviews Data (Competitive Insights): See your brand’s strengths, weaknesses, opportunities, and threats in one clear view with SWOT Analysis for Reviews. Coming soon to Competitive Insights, this feature uses AI to compare your customer experience and sentiment scores against your competitors, so you can uncover what sets you apart and where to focus your attention next. Whether you’re aiming to boost your Reputation Score or identify emerging risks, SWOT helps you move from observation to action with confidence.
Available now for Automotive and Healthcare customers. Contact your Customer Success Manager for details on joining the Beta. - Mobile App Progressive Filters: We’re bringing progressive filters to the Home tab in the mobile app, making it easier than ever to apply, view, and edit filters right from your phone. Now, when filters are applied, you’ll see them at the top of the screen for quick visibility and instant changes. This update will bring mobile filtering in line with the web experience, helping teams work more efficiently wherever they are.
Contact your Customer Success Manager for details on joining the Beta.
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