Effortlessly Manage Kia’s Online Reputation & Customer Experience
Join Kia UK and Kia Deutschland and achieve clear visibility of your online feedback. Stay ahead of the competition with real-time insights, live social feedback, innovative and intuitive surveys, case management ticketing, and more.
Consumers are Buying Based on Your Reputation
Top automotive brands are winning because they have a single source of truth for their reputation performance. They always know what consumers are saying about them and can always act on those insights to be seen right along the customer journey.
Reputation offers the most complete Reputation management platform for Kia.
Trusted by Leading Brands, Including
What’s Available?
The Reputation platform is modular, meaning the functionality you need is available when you need it. So, what’s your objectives? Reputation’s platform will have a solution to help:
Drive Footfall to Your Dealerships:
Listing & Reviews Management
Business Listings
Publish, monitor, and optimise all of your listings on the sites where your consumers find you. Reputation’s Business Listings module enables you to always know how your listings are performing online, keeping track of the metrics that matter; whilst also ensuring that the public-facing information shown on them is always correct against your own source-of-truth.
Reviews Management
Reputation’s bread and butter module. Reputation is the only platform that gives your team the ability to request, respond to, measure, and showcase customer feedback from a single platform, no matter how many locations you have, across the sources that matter most to you.
360 Overview of Customer Sentiment:
Reviews, Surveys and Social, all in one place
Reviews Management
Reputation’s bread and butter module. Reputation is the only platform that gives your team the ability to request, respond to, measure, and showcase customer feedback from a single platform, no matter how many locations you have, across the sources that matter most to you.
Surveys
Create, manage, and send effective surveys to get answers to the topics and questions that matter most to your business. Build personalised surveys quickly with our library of pre-built customisable templates. Add logic and branching to build a smooth, relevant experience. Include customised branding, logos, and color schemes, and test and preview your surveys in real-time.
Social Suite
Supercharge your social marketing programme at scale with Reputation’s comprehensive social suite. Publish, listen and respond on the only unified platform purpose-built for location-based businesses. Social Suite enables you to manage all of your locations, and channels, in one dashboard.
Take Action Based on Insight:
Insight From Consolidated Feedback and Automated Workflows with Actions
Competitive Intelligence
Stay ahead of the competition with Competitive Intelligence. Understand how you compare against your biggest competition, on a brand level; and quickly see how you stand out with side-by-side dashboards.
Reputation Score
Reputation Score is one-of-a-kind. Utilising patented functionality, it acts similar to a credit score, but for your online brand, and overall reputation. Made up of nine components, and calculated on a 1,000-point scale, where 1,000 is the highest possible score, and 100 is the lowest available.
Grow Market Share:
Reputation Performance Tracking with Reputation Score, Providing a Direct Correlation with Revenue & Market Share Increases
Competitive Intelligence
Stay ahead of the competition with Competitive Intelligence. Understand how you compare against your biggest competition, on a brand level; and quickly see how you stand out with side-by-side dashboards.
Reputation Score
Reputation Score is one-of-a-kind. Utilising patented functionality, it acts similar to a credit score, but for your online brand, and overall reputation. Made up of nine components, and calculated on a 1,000-point scale, where 1,000 is the highest possible score, and 100 is the lowest available.
How Reputation helps increase Kia UK’s sales and service leads
- 25% increase in overall market share in the UK since working with Reputation
- 75% more reviews than before, and even with this increase, it is able to respond to 75% of all reviews across the board
How Reputation helps Renault drive industry-leading growth
- 98% review response rate up from just 51% originally in 2020
- 91% of customer reviews are positive (a 7% increase from 2020)
2024-25 European Automotive Report
Gain critical insights into the reputation performance of top automotive brands and dealerships across Europe’s largest markets.
Meet Your Sales Team
Transform’25
The Best Reputation Performance Event of 2025
Join exceptional brands, pioneering leaders, and influential peers that will empower you to truly stand out. This is more than just a conference—it’s your gateway to transformative insights and cutting-edge strategies for 2025 and beyond.
Transform’25 is live from 22 Bishopsgate on Thursday 15th May 2025.
Kia staff members receive a 100% discount on their tickets!