Standard Product Descriptions
We offer a variety of packages to help you get the most out of the Reputation platform.
Base Reputation Management Platform
Base Reputation Management Platform
RDC-PLAT-19A
- Cloud-based access
- Access our platform from any computer with a modern browser and internet connection
- Scalable user, location, and permission management with unlimited logins
- Fine-grained role management that scales with organizational structure and desired access permissions
- Add, remove, or update users and locations automatically (via API or via CSV feed over SFTP)
- Manage all location credentials at the corporate, regional, or local level
- Upload and manage corporate and location logos for alerting and customer outreach
- Custom notifications management
- Notifications for new feedback (reviews, surveys, listings, etc.) delivered via platform, email, or on mobile app
- Customizable alert frequency
- Respond to alerts immediately
- Dashboards and Reports
- Generate location-based reports for all levels of your organization
- Run reports in real-time, export as PDF or HTML, or schedule for automatic delivery
- Choose from a variety of available reports including: Executive Summary, Star Ratings, Sentiment, Reputation Score, Under and Over-Performing Locations, and more
- Build granular, custom reports with the drag-and-drop Report Builder
- Reputation Mobile App
- Available for iOS and Android
- Monitor your reviews, survey responses, social presence, Actions, Inbox and Reputation Score
- Respond to and forward customer feedback
- Create, schedule, approve, and publish social posts (requires purchase of Social solution)
- Enable frontline employees to instantly request customer reviews from a mobile device
- Link customers directly to review or social media sites via SMS
- Use templates or custom request forms
- Promote customer engagement and friendly competition with the Requests Leaderboard
- Engage with your customers on SMS, Google, Facebook using a centralized Inbox.
- Experience Insights (Text and Sentiment Analysis)
- Track the topics driving customer feedback to understand operational strengths and weaknesses
- Industry-specific topic categories are automatically identified using AI and machine learning
- Multiple automated text analysis tools applied to Surveys and Reviews: Word Cloud, Sentiment Map, Operations, and Big Movers leaderboard
- Track sentiment trends, keyword impact and location-level progress by category—across custom location groups or your entire organization
- View rating breakdowns across locations, websites, and survey campaigns
- Compare your performance to industry peers
- Generate Insights-driven reports for print or automated email distribution (PDF or CSV)
- Listings Performance Analysis
- Audit listings accuracy and distribution across the highest-traffic listings websites
- Reputation Score
- The only comprehensive, accurate measure of how your business is found, chosen, and experienced
- Drill down into weighted Reputation Score sub-components (e.g. Listings Accuracy, Review Volume, Average Star Rating) to understand your strengths and areas to improve
- Score your locations against average and best-in-class competitors across your industry
- Google Q&A
- Monitor and respond to local customer questions in the Google Knowledge Panel
- Post and answer FAQs to streamline the customer journey
- Customer Support
- Support includes access to Reputation Help Center (help.reputation.com), our cloud-based resource for training videos and frequently asked questions
Reviews
Reviews
RDC-REVW-19A
- Monitor reviews across 130+ websites
- Access a frequently updated, global list of websites’ reviews from a single centralized dashboard
- Receive review alerts via email and customize alert frequency
- Flag, forward, or share important reviews for follow-up action
- Filter reviews by location, website, sentiment, date, and additional custom filters
- Analyze trends for review sentiment, volume, average rating and more
- Respond to reviews from one centralized dashboard
- Bulk Respond to reviews across multiple sources and channels, filtered by source
- Utilize AI-powered responses to have more personalized and faster review responses
- Receive deep-rooted insights in your reviews utilizing ML-powered industry or custom taxonomies
- Customizable Reporting: Detailed reporting and analytics to derive actionable insights and make informed decisions.
- Leverage a fully integrated credential repository to send immediate, location-based responses
- Integrate with major customer support desks
- Create custom response templates
- Efficiently create personalized responses using industry-specific or custom response macros
- Adapt response macros based on sentiment and location
- Automate review requests and reminders
- Deploy review requests via multiple channels: website, email, SMS and point-of-service kiosks
- Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
- Utilize industry-specific or customized request templates
- Deploy automated drip campaigns to encourage customer feedback
- Prioritize the highest-impact review sites using our industry-specific, patented methodology
- With the Reputation app for iOS and Android, empower your team to request reviews from their mobile devices
- Stream reviews to your webpage automatically
- Syndicate customer reviews to your location pages via API
- Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
- Publish reviews via an iframe (served by Reputation) or SEO-optimized mode (served by your domain)
- Improve search ranking with Google Rich Snippets
- Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
- (Healthcare clients) Import CAHPS reviews into the Reputation platform to stream CAHPS ratings and comments to your landing pages
- Ensure published feedback complies with privacy laws and organizational policies with Managed Review Moderation (additional paid service)
- Analyze, report, and receive alerts on key metrics
- Report on review sentiment and rating trends, review response rates, review site activity and leading locations
- Tap into powerful, location-based customer engagement metrics such as Requests Sent, Emails Delivered, Emails Opened, etc.
- View a leaderboard of review requests and attributed reviews by requester, location, or divisional breakout
- Configure, save, and schedule packaged reports for automated email distribution
Feedback Anywhere
RDC-FBK-22A
- Feedback Anywhere seamlessly integrates your other important data sources into Reputation.com to provide you with one analytics platform for all the metrics that matter to you.
Employee Sentiment
RDC-EMSEN-22A
- Manage and respond to employee reviews from: Glassdoor, Kununu, Indeed, Seek, Niche, Comparably, Ambitionbox, Computrabajo, Careerbliss, Jobstreet, Clutch.co, Inhersight
- Analyze the employee feedback themes from these review sources within Experience Insights
Review Booster
Review Booster
(Formerly Google Seller Ratings)
RDC-REVBST-20A
• Automated Review Creation (ARC):
• Empowers consumers to generate reviews for your business
• Utilizes private API with our partners, including Google
• Automated process that requires a one-time set-up
• Increase the impact by streaming reviews to your own website
• Take advantage of Reputation.com’s unique experience based expertise and
continuous improvements of the product
Google Seller Ratings
RDC-GSR-22A
• Google-verified ratings and review count submitted for display alongside
your Google Ads
• Unlimited ratings and reviews transferred to Google automatically
Business Listings
Business Listings
REP-LST-BL-25
- Track your entire listings presence from one centralized dashboard
- Single Source of Truth encompassing all of your location data
- API updates to major listings sites; tail sites corrected via aggregators
- Integrated Traffic Insights reveal actions (calls, directions, etc.) driven by improved listings
- Retain complete and permanent ownership of all business location(s) listings data
- Continuous auditing and correction of information on listings
- Identify potential duplicate listings and easily choose to accept or reject them
- GBP Q&A, GBP Posts, and GBP Messaging
- Monthly Map Ranking Tracking with 2 default keywords
Listings – Visibility
RDC-BL-22A
- Single Source of Truth encompassing all of your location data
- Listings automatically created, claimed, unclaimed, and merged
- API updates to major listings sites; tail sites corrected via aggregators
- Track your entire listings presence from one centralized dashboard
- Integrated Traffic Insights reveal actions (calls, directions, etc.) driven by improved listings
- You retain complete and permanent ownership of all listings data
- Continuous auditing and correction
- Quarterly duplicate suppression
Listings – Engagement
RDC-BL-22B
- Everything included in Listings – Visibility
- GBM Q&A, GBM Posts, and GBM Messaging
- Quarterly search rankings and 2 search ranking keywords/location
Listings – Conversion
RDC-BL-22C
- Everything included in Listings – Engagement
- Location pages
- Monthly duplicate suppression, search ranking frequency, and up to 5 search ranking keywords/location
- Optional: up to two locators
Pages & Locators
Location Pages
RDC-SIML-19B
- Location-based, performance-driven profile pages for physical locations and/or professionals
- Built with best-in-class SEO and CRO strategies
- Includes directory hierarchy pages (city/state/country) optimized for SEO purposes.
- Mobile responsive web pages
- Supports media elements like Images, Videos, Content Blocks and Fields, Links, Special Offers and Special Announcements
- Features that support non-duplicative content scaling
- Ability to preview before publishing media elements
- Ability to add Team Members
- Supports 3rd party integrations for Web Analytics, Scheduling and Reviews. Integrations include Google Analytics, Adobe Analytics, Google Tag Manager, Epic, Inquicker, DocASAP, NRC, Binary Fountain
- Supports Reputation Reviews
- Meets WCAG 2.0 Accessibility requirements
- Different templates included out of the box
- Track customer acquisition and conversions
Locator
RDC-SIML-19C
- Create an intuitive search experience to drive searchers on your owned web assets to the locations and professionals that meet their needs.
- Includes customizable filters, autocomplete, and sortable results
- Ability to search by name, address or pre-defined filters
- Ability to customize display fields in locator results
- Different templates included out of the box
- Access to an intuitive admin to update, adjust, and configure new and existing locators.
Group Page (per page)
RDC-SIMG-19A
- Custom landing pages created for your unique groups or departments
- Control page design, display, content and data integration
- Groupings update automatically based on customer Source of Truth
Surveys
- Create and deploy branded, personalized, cross-platform surveys
- Build attractive surveys for native deployment via the web, email, SMS, Conversational SMS, and point-of-service kiosks
- Numerous supported question types and conditional visibility
- Choose from NPS, Likert Scale, multi-select, text box, and numerous other question formats
- Conditional Visibility Editor: Hide or reveal survey questions based on qualifying responses
- Create custom configured survey paths to direct unhappy customers to the appropriate workflows for issue resolution
- Automate survey requests and reminders
- Deploy survey requests via website, email, SMS, Conversational SMS, and point-of-service kiosks
- Fully leverage your sales data via API integration with your CRM or regular CSV file uploads via SFTP
- Use custom-branded, industry-specific request templates
- Deploy automated drip campaigns to encourage survey engagement
- Instantly respond to surveys from a centralized dashboard
- Generate sentiment-specific response macros for your brand and individual locations
- Send immediate, location-based responses using a fully integrated credential repository
- Analyze and report on results and trends
- Track essential survey metrics at the location level, including Requests Sent, Requests Opened, Surveys Completed, and NPS Score
- Link customer demographic and transaction data to each survey for improved reporting and response
- Filter NPS scores by demographic to identify which customer segments need your attention
- Configure, save, and schedule custom-designed, automated reports
- Run cross-tabulation reports to understand the relationships between survey questions
- Aggregate feedback from surveys and reviews to support AI-driven text and sentiment analysis with Operational Insights
- Amplify the voice of the customer via streaming surveys to your website and Automated Review Creation
- Syndicate customer survey summaries (star rating + comments) to your location pages via API
- Define filters to automatically publish feedback based on rating, timing, source, sentiment, and more
- Utilize industry-standard sub-ratings (e.g. Healthcare CAHPS surveys), or customize your own rating categories aligned to your operations
- Publish either via iframe (served by Reputation) or SEO-optimized mode (served by your domain)
- Generate additional Review volume via Automated Review Creation
Surveys – Up to 10K Completes
RDC-SURV-19F
Surveys – Up to 20K Completes
RDC-SURV-19A
Surveys – Up to 50K Completes
RDC-SURV-19B
Surveys – Up to 200K Completes
RDC-SURV-19C
Surveys – Up to 500K Completes
RDC-SURV-19D
Surveys – Unlimited Completes
RDC-SURV-19E
Employee Sentiment
Employee Sentiment
RDC-EMSEN-22A
- Manage and respond to employee reviews from: Glassdoor, Kununu, Indeed, Seek, Niche, Comparably, Ambitionbox, Computrabajo, Careerbliss, Jobstreet, Clutch.co, Inhersight
- Analyze the employee feedback themes from these review sources within Experience Insights
Social Suite
Social Engagement
REP-SOC-ENG-25
- Create, schedule and post social content across all connected profiles on major social networks, such as Facebook, Instagram, X (Twitter), LinkedIn, and TikTok
- Set role-based permissions for access to the social calendar, media library and dashboards
- AI-powered social content suggestions
- Organize images, videos and content in the integrated media library
- Access thousands of royalty-free images and videos via Unsplash integration
- Boost social posts on Facebook
- Manage social campaigns in manual or automated mode
- Track performance with visually-engaging, real-time dashboards
- Automate reporting cadence and share with team members and key stakeholders
- Review and respond to Facebook comments and messages via the Inbox
- Receive and send unlimited messages on Facebook, Instagram and X (Twitter) in the Inbox
- Basic automated response engines and response templates included (via Inbox)
- Track and report on response time and response rate by team member
- Includes web & mobile*
(*limited functionality)
Social Direct Messaging
REP-SOC-MSG-25
- Manage all social conversations from a centralized Inbox
- Receive and send unlimited direct messages (DMs) on Facebook, Instagram and X (Twitter)
- Respond to social post comments
- Response templates included
- Track response time and response rate by team member
- Includes web & mobile
Social
RDC-SOCL-19A
- Manage publishing campaigns in manual or automated mode
- Library of images, videos and content for your organization
- Receive real-time alerts based on keywords
- Ability to boost social posts on Facebook
- Analyze and report on social tags and sentiments
Social w/ Messaging – Good
RDC-SOMS-21A
- Everything included in Social (RDC-SOCL-19A)
- Everything included in Messaging – Good (RDC-MSG-20A)
Social w/ Messaging – Better
RDC-SOCL-21B
- Everything included in Social (RDC-SOCL-19A)
- Everything included in Messaging – Better (RDC-MSGG-20A)
Social w/ Messaging – Best
RDC-SOCL-21C
- Everything included in Social (RDC-SOCL-19A)
- Everything included in Messaging – Best (RDC-MSGGG-20A)
Social Listening
Social Listening Mentions
Product Codes:
- REP-SCL-MTN-25-25
- REP-SCL-MTN-100-25
- REP-SCL-MTN-500-25
- REP-SCL-MTN-1M-25
- REP-SCL-MTN-ADD25-25*
- REP-SCL-MTN-ADD1M-25*
Product Features:
- Up to number of mentions sold, annually
- Unlimited monitors, dashboards and reports
- Track mentions of your brand across channels such as X (Twitter), Instagram, TikTok and Facebook in real-time
- Monitor thousands of digital channels, including video (such as YouTube, Vimeo etc.), blogs, RSS feeds, and news forum sources
- Analyze real-time sentiment data to gauge customer satisfaction
- Receive real-time alerts based on keywords
- Access to historical X (Twitter) data, reaching back to the beginning of the network
- AI-driven custom categories, insights and smart widgets
- * Available only with 25K Add-on: Access to 25K additional standard mentions – Twitter, Reddit, blogs, news, forums, message boards, IG, and FB
- * Available only with 1M Add-on: Access to 1M additional standard mentions – Twitter, Reddit, blogs, news, forums, message boards, IG, and FB
Image Analysis
Product Codes:
- REP-SCL-IM-AN-500-25
- REP-SCL-IM-AN-1M-25
Product Features:
- Image analysis
- Video (e.g. YouTube), blog, and forum sources
- AI smart widgets
- AI driven custom categories, and insights
- Unlimited monitors
Social Listening – Good
- Track mentions of your brand across Twitter, blogs, news, forums, message boards, IG, and FB in real-time
- Analyze sentiment over time and understand what resonates with your audience
- Up to 25 total monitors
Social Listening – Good Up to 25K Mentions
RDC-SL25K-20A
Social Listening – Good Up to 100K Mentions
RDC-SL100K-20A
Social Listening – Good Up to 500K Mentions
RDC-SL500K-20A
Social Listening – Good Up to 1M Mentions
RDC-SL1M-20A
Social Listening – Better
- Everything included in ‘Social Listening – Good’
- Access to historical data
- Up to 100 total monitors
Social Listening – Better Up to 25K Mentions
RDC-SL25K-20B
Social Listening – Better Up to 100K Mentions
RDC-SL100K-20B
Social Listening – Better Up to 500K Mentions
RDC-SL500K-20B
Social Listening – Better Up to 1M Mentions
RDC-SL1M-20B
Social Listening – Best
- Everything included in ‘Social Listening – Better’
- Image analysis, premium video (e.g. YouTube), blog, and forum sources
- AI smart widgets
- AI driven custom categories, and insights
- Unlimited monitors
Social Listening – Best Up to 500K Mentions
RDC-SL500K-20C
Social Listening – Best Up to 1M Mentions
RDC-SL1M-20C
Social Listening – Good/Better Add 1M Mentions
RDC-SL1MADD-20A
- Access to 1M additional standard mentions – Twitter, blogs, news, forums, message boards, IG, and FB
Social Listening – Best Add 1M Mentions
RDC-SL1MADD-20C
- Access to 1M additional premium mentions – incl. Image analysis, premium video (e.g. YouTube,) blog, and forum sources
Social Listening – Best Add 1M Mentions
RDC-NUVI-HUB
- Dedicated AWS Redshift data store that collects all of your social mentions and metadata through social listening monitoring
- Integrate social data with most BI tools
- Support your analysis with industry-leading Natural Language Processing (NLP) engine in speed and accuracy
Messaging
SMS – Messaging
REP-MSG-SMS-25
- Utilize SMS messaging to generate more feedback and communicate directly with consumers.
- 1,000 monthly SMS messages (inbound or outbound)
Messaging – Good
RDC-MSG-20A
- Receive and send unlimited messages on Facebook, Google, and Twitter
- Response templates included
- Reporting: response time and response rate by team member
- Includes web & mobile
Messaging – Better
RDC-MSGG-20A
- Everything included in ‘Messaging – Good’
- Basic automated response engines
Messaging – Best
RDC-MSGGG-20A
- Everything included in ‘Messaging – Better’
- Dedicated SMS number per location
- Up to 1,000 monthly SMS (inbound or outbound)”
Messaging SMS Add-On
RDC-SMSADD-20A
- Add another 1,000 SMS messages (inbound or outbound)
Actions
Actions
RDC-TCK-19A
- Track and resolve customer issues identified in Surveys and Reviews
- Configure email notifications for new Actions tickets, updates, notes, and more
- Respond directly to Surveys and Reviews and collaborate with team members within each ticket
- New tickets automatically generated for custom-defined feedback events
- Define rules for when and how Actions generates new tickets based on feedback sentiment, keywords, locations, etc.
- Create custom stages, SLAs, and workflows for issue escalation and resolution
- Create custom tags and stages to track and filter your workflows
- Create custom queues with role-based visibility
- Assign and categorize tickets to promote visibility and drive resolution
- Add and update internal notes to collaborate with colleagues
- Track and analyze Actions ticket progress via live dashboard and email updates
- View tickets by stage (e.g. open, closed, overdue, in-progress)
- Manually change ticket stages
- Analyze ticket by source, location, stage, tag, queue, sentiment, and more
- Instantly add internal notes to tickets by replying to email notifications
Messaging – Better
RDC-MSGG-20A
- Everything included in ‘Messaging – Good’
- Basic automated response engines
Messaging – Best
RDC-MSGGG-20A
- Everything included in ‘Messaging – Better’
- Dedicated SMS number per location
- Up to 1,000 monthly SMS (inbound or outbound)”
Messaging SMS Add-On
RDC-SMSADD-20A
- Add another 1,000 SMS messages (inbound or outbound)
Competitive Intelligence
Competitive Intelligence
RDC-INS-22A
- Custom platform to access top competitors’ online reviews
- Analyze competitive ratings, review comments, sentiment trends, impact drivers and more
- Benchmark against competitors on brand, location, and industry level
- Analyze current and historical data
Location Mirroring
Location Mirroring (Automotive Groups)
RDC-MIRR-19A
- Add a location to your group tenant from the corresponding OEM tenant
- Link publicly available information (e.g., third-party reviews) from the OEM tenant to the group tenant
- Toggle to OEM tenant(s) to access private information (e.g., OEM survey data)
Employee Engagement – 500 to 2,500 Employees
RDC-EMENG-19B
Employee Engagement – Over 2,500 Employees
RDC-EMENG-19C
Add-on Integrations
TripAdvisor (Reviews)
ADD-TADV-19A
Apartment Ratings (Reviews)
ADD-APRT-19A
Judy’s Book (Reviews)
ADD-JUDY-19A
Yardi Integration Module (Reviews)
ADD-YARDI-19A
Localeze Aggregator (Business Listings)
ADD-LOCL-19A
Managed Services – Moderation & Response
Managed Review/Survey Moderation
- Dedicated team moderates all first and third-party reviews prior to publicationIndustry-specific filters applied for profanity, privacy, legal compliance, and additional custom guidelines
- Receive immediate alerts for flagged reviews
Managed Review/Survey Moderation – Up to 3K Reviews per year
SVC-MOD-19A
Managed Review/Survey Moderation – Up to 10K Reviews per year
SVC-MOD-19B
Managed Review/Survey Moderation – Up to 20K Reviews per year
SVC-MOD-19C
Managed Review/Survey Moderation – Up to 50K Reviews per year
SVC-MOD-19D
Managed Review/Survey Moderation – Unlimited Reviews
SVC-MOD-19E
Managed Review/Survey Response (Positive Only)
- Dedicated team monitors and responds to all positive reviews
- Client specifies review websites for monitoring
- Reputation’s review response team is trained on industry-specific feedback management policies and best practices, including HIPAA
- 24-hour turnaround when valid credentials are in place
- Reputation reports on response metrics monthly
- Response templates customized for your brand goals and guidelines
- We work closely with you to develop response objectives and requirements
Managed Review/Survey Response (Positive Only) – Up to 3K Responses per year
SVC-MRPOS-19A
Managed Review/Survey Response (Positive Only) – Up to 10K Responses per year
SVC-MRPOS-19B
Managed Review/Survey Response (Positive Only) – Up to 20K Responses per year
SVC-MRPOS-19C
Managed Review/Survey Response (Positive Only) – Up to 50K Responses per year
SVC-MRPOS-19D
Managed Review/Survey Response (Positive Only) – Unlimited Responses
SVC-MRPOS-19E
Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only)
- Dedicated team monitors and responds to all negative reviews or all negative and positive reviews
- Client specifies review websites for monitoring
- Reputation’s review response team is trained on industry-specific feedback management policies and best practices, including HIPAA
- 24-hour turnaround when valid credentials are in place
- Reputation reports on response metrics monthly
- Response templates customized for your brand goals and guidelines
- We work closely with you to develop response objectives and requirements
Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Up to 3K Responses per year
SVC-MRPOSNEG-19A
Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Up to 10K Responses per year
SVC-MRPOSNEG-19B
Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Up to 20K Responses per year
SVC-MRPOSNEG-19C
Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Up to 50K Responses per year
SVC-MRPOSNEG-19D
Managed Review/Survey Response (Positive, Neutral, & Negative, or Negative Only) – Unlimited Responses
SVC-MRPOSNEG-19E
Managed Services – Social Media
Managed Social Branded Publishing (3X/week)
SVC-MSBP-19A
- Branded graphics, copy and animation developed specifically for your industry
- Reputation’s team of Social Media Specialists develops unique, brand-aligned content designed to generate engagement and drive community growth
- Managed publishing to Facebook
- We manage content publication to optimize your presence across the highest-traffic social media websites
- Client direction and approval welcome
- We use your brand guidelines and provided assets to develop industry-relevant content
Managed Social Industry Publishing (3X/week)
SVC-MSIP-19A
- Strategic content developed specifically for your industry and brand
- Useful, educational, and engaging content focused on time-based and seasonal events, celebrations, and national/regional promotions
- Managed publishing to Facebook
- Drive community engagement across the highest-traffic social media website
- Localized content features your brand and location names
- We strategically design content to grow local community engagement
Managed Social Response (All Posts)
SVC-MSRE-19A
- Reputation’s Social Response team monitors and responds to all social posts
- Reputation’s Managed Social Response services complement our posted content Monday-Friday
- We ensure that posts we make on your behalf are driving positive and productive engagements.
- RDC flags and deletes inappropriate content per customer brand guidelines
- Receive immediate alerts for negative comments
Managed Social Response (only RDC posts)
SVC-MSRE-19B
- Reputation’s Social Response team monitors and responds to only social posts published by the Reputation team
- Reputation’s Social Response services complement our posted content Monday-Friday
- We ensure that posts we make on your behalf are driving positive and productive engagements.
- Reputation flags and deletes inappropriate content per customer brand guidelines
- Receive immediate alerts for negative comments
Managed Social Media Advertising
SVC-MFAD-19A
- Fully managed Social Media advertising campaigns
- Strategic campaign planning
- Full campaign lifecycle management (implementation, media buying, optimization and reporting)
- Monthly improvement based on CPL/CPA, ROAS and ROI
Facebook Marketplace Integration for Automotive
SVC-FBMP-20A
- Integrate used-vehicle inventory feeds with Facebook Marketplace
- Monthly Reporting including listings views, clicks, messages/calls
- Dedicated Ad Specialist optimizes listings and handles implementation process
Managed Services for Google
Managed Services for Google
RDC-GMBMR-19
- Complete review and optimization of critical data for your Google presence
- Strategic business data management and publication
- Enhanced engagement through Google including review requesting, as well as review and Q&A response management
- Leading ORM and CX analytics, insights, and reports
Managed Business Listings
RDC-MSBL-19A
- Delegated Business Listing Success Manager
- Subject matter expert who specializes in aligning business-specific needs with 3rd party sources
- Platform listing accuracy guaranteed above 90%
- Bi-weekly strategy & progress calls
- General maintenance including profile updates, location adds, changes, and deletes
- Proactive auditing of listings (suspensions, duplicates, verifications, etc.)
- Verification management including postcard tracking and location specific follow-up
Education Services
Education – Fixed Fee
ED-VRTL-FIXED
- Custom training services
RepPerformance Services and Product Bundles
Services Included
| Service | Plus Surveys | |||
|---|---|---|---|---|
| CRM integration / Rep Connect | Self serve | Incl. 2 hours of consulting | Incl. 2 hours of consulting | Full service |
| Rep Score |  | | | |
| Experience Insights | | | | |
| Onboarding | | | | |
| Training | | | | |
Products Included
| Product | Plus Surveys | |||
|---|---|---|---|---|
| Reviews | | | | |
| Listings | Business Listings (REP-LST-BL-25) | Business Listings (REP-LST-BL-25) | Business Listings (REP-LST-BL-25) | Business Listings (REP-LST-BL-25) |
| Surveys: 10,000 completes per 10 licenses | Review Booster (1 star rating, 1 question, RDC-REVBST-20A) | + Up to 3 custom templates per contract (+RDC-SURV-19F) | Review Booster (1 star rating, 1 question, RDC-REVBST-20A) | + Up to 3 custom templates per contract (+RDC-SURV-19F) |
| Social | – | – | | |
| Messaging | – | – | FB, GMB, Twitter DM’s | FB, GMB, Twitter DM’s |
| Bundle SKU | REP-BND-RP-CO-25 | REP-BND-RP-PL-SRV-25 | REP-BND-RP-PL-SOC-25 | REP-BND-RP-PRO-25 |
| Underlying PS SKU’s | PROSERV-BUNDLE | PROSERV-BUNDLE | PROSERV-BUNDLE | PROSERV-BUNDLE |