Property managers are responding to disruptions on a scale not seen in generations. The emergence of a global pandemic and a sudden economic downturn are pushing many residential tenants to the brink. According to Pew Research, roughly one in five Americans moved because of COVID-19 or know someone who has. For our 2020 Property Management Reputation Report, we studied 3 million+ reviews and 70,000+ properties to find out what it takes to be a top property manager.

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