Customer Stories

how-baptist-memorial-health-care-scaled-reviews-from-4-000-to-50-000-with-automated-review-requesting

Discover how Baptist Memorial Health Care used Reputation’s HIPAA-compliant automated SMS triggers to scale annual patient reviews from 4,000 to over 50,000. Read the case study to learn how they boosted star ratings to 4.7 and drove clinic revenue.

from-reviews-to-revenue-st-austell-brewerys-reputation-strategy

Discover how St Austell Brewery uses Reputation’s "Rep Score" to turn guest feedback into business success, motivate teams, and crush industry benchmarks.

how-nkc-health-smashed-their-reputation-goals-6-months-early

NKC Health achieved a 4.8-star rating and massive review growth by automating reputation management and incentivizing provider feedback scores.

how-spherion-staffing-mastered-reputation-management-across-200-locations

See how Spherion Staffing reached a 4.9-star Google rating across 200+ locations. Learn Kelly Clark’s strategy for scaling reputation management and CX.

how-towne-properties-eliminated-data-overload-for-100-properties-with-one-platform

Learn how centralizing reputation management and customer journey analysis transformed Towne Properties’ operations, marketing, and community.

westfield-increases-customer-insights-with-the-comment-strength-meter

See how Westfield achieved a 40% uplift in customer comment length—gaining insights equivalent to 12,000 additional surveys—by using Reputation’s gamified Comment Strength Meter.

how-napleton-auto-drove-5000-new-reviews-with-reputations-journey-insights

Discover how Ed Napleton Automotive Group accelerated its CX goals by 18 months and generated 5,000+ new Google reviews using Reputation’s Journey Insights.

caraday-healthcare-quantum-age

See how Caraday Healthcare achieved a 200% increase in review volume and a 115% Rep Score boost by partnering with Quantum Age to master Reputation's platform.

childbase-partnership

Discover how Childbase Partnership boosted its Reputation Score by 112 points and increased enquiry conversions by unifying feedback management across 45 sites.

intermountain-health

Learn how Intermountain Health generated 3x more organic leads than all other marketing channels combined by using Reputation to scale SMS review requests and optimize Google Business Profiles.

youngs

Find out how Young’s achieved a 99% review response rate and boosted Sunday Roast ratings by leveraging Reputation’s platform insights and Estate-wide KPI tracking.

bensons-for-beds

See how Bensons for Beds achieved a 2,000% surge in listing views and a 30-point NPS increase by automating feedback across 170+ retail locations.