Why Customers Choose Reputation Over Press Ganey

Reputation empowers customers who are looking to elevate their online reputation and deliver exceptional patient experience by allowing them to always know what consumers are saying about them and always act on that feedback.

Trusted by More Healthcare Leaders Than Any Other Solution

Why Brands Trust Reputation Over Press Ganey

Reporting & Insights

Reputation’s reporting gives organizations the flexibility and personalization they need to unify teams and provide positive experiences throughout the entire patient lifecycle.

Reputation

Press Ganey

Custom Reporting

Reputation:

yes

User-friendly reporting allows teams to easily highlight key metrics, combining all your marketing and PX insights into customizable, drag-and-drop dashboards for complete control over your reporting

Press Ganey:

Inflexible reporting that lacks drag-and-drop features, requiring support tickets for updates, and additional fees

Deep Competitive Intelligence

Reputation:

yes

Outpace your competition with insights at the brand and location level

Press Ganey:

Limited customization and insights

Unified Dashboards

Reputation:

yes

Keep internal teams aligned with easy-to-digest dashboard

Press Ganey:

Long form insights that do not give customers the ability to drill down to the level of detail they need to be successful

Consolidated Online Reputation Management

Manage your online reputation from a single source.

Reputation

Press Ganey

In-House Solutions

Reputation:

yes

Suite of vendor-agnostic solutions that integrate multiple data sources, including CAHPS survey data, to provide a comprehensive view of the patient experience

Press Ganey:

Point solution designed for regulated surveys- not for managing an organization’s online reputation at scale

In-House Requesting

Reputation:

yes

Boost your SEO by requesting reviews from a single source

Press Ganey:

Inability to request reviews from the core solution

Activate Multiple Review Requesting Campaigns

Reputation:

yes

Launch campaigns based on use case

Press Ganey:

Inability to launch provider vs location campaigns

Internal Experts for Business Listing Management

Reputation:

yes

Reputation’s team of healthcare SMEs understand the importance of making a stellar first impression

Press Ganey:

The business listing solution is offered through a separate platform not specific to healthcare requirements

A True Partnership

A team of healthcare experts strategically positioned to help organizations be successful.

Reputation

Press Ganey

Dedicated Customer Success Team

Reputation:

yes

Dedicated team of healthcare customer success specialists positioned to help organizations achieve success

Press Ganey:

Fragmented support with limited access to dedicated customer success

Scalable Service

Reputation:

yes

A team of experts who have helped thousands of businesses grow their digital presence, attract more patients, and foster lasting relationships

Press Ganey:

Teams aren’t designed to help organizations manage their reputation at scale

Reputation empowers customers to elevate their online reputation and deliver exceptional patient experiences by providing real-time consumer feedback and actionable insights.

Trusted by More Healthcare Leaders Than Any Other Solution

Why Brands Trust Reputation Over Press Ganey

Reporting & Insights

Custom Reporting

Reputation:

Press Ganey:

Deep Competitive Intelligence

Reputation:

Press Ganey:

Unified Dashboards

Reputation:

Press Ganey:

Consolidated Online Reputation Management

In-House Solutions

Reputation:

Press Ganey:

In-House Requesting

Reputation:

Press Ganey:

Activate Multiple Review Requesting Campaigns

Reputation:

Press Ganey:

Internal Experts for Business Listing Management

Reputation:

Press Ganey:

A True Partnership

Dedicated Customer Success Team

Reputation:

Press Ganey:

Scalable Service

Reputation:

Press Ganey:

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