Reputation News
Explore What’s New with Reputation
Unlock the latest insights, advancements, and product updates shaping the world of reputation management.
Dive into our thought-provoking articles, comprehensive case study roundup, and stay updated on the evolution of our cutting-edge products.
In the July Issue
- Product Updates: Google Chat being discontinued
- Webinars: Learn about our Actions and Surveys products
- Mark Your Calendar: National Leave a Review Day is October 22
- Achievements: Reputation has been ranked #1 in 22 G2 Summer Reports
What’s NEW in Product?
It Was Nice Chatting with You
Last month, Google announced that it will discontinue its chat and chat history functionality on July 31. But all is not lost! You have until then to download your chat history via Google Takeout, and Reputation can help you continue the conversation with viable alternatives like Social, Messaging and Inbox. Read our latest article to understand the impact of this change, then connect with your Customer Success Manager to discover how we can help you continue engaging with your customers.
For more product updates, please visit our “What’s New In Product” page.
Webinars
Lunch-n-Learn
Actions: Collect, Manage and Resolve Customer Issues with a Centralized Solution
Tuesday, July 9
12 p.m. CT / 10 a.m. PT
Identify customer experience gaps and hold your team accountable for resolving customer issues with the Actions solution. Utilize the ticketing platform to eliminate unresponsive customer communications, speed up responses, and automate/track in order to scale your process.
Learn how to:
- Locate, monitor, and resolve action tickets
- Set a plan to respond to customer feedback with notifications
- Learn about automation logic to ensure feedback is acted on
It’s not too late to register!
Lunch-n-Learn
Surveys: Track, Analyze, and Operationalize Survey Responses All From One Platform
Tuesday, August 6
12 p.m. CT / 10 a.m. PT
Unsolicited feedback like reviews is critical to manage, but it doesn’t tell you what you want to know, it tells you what your customers want you to know. With a survey program, you get to call the shots and collect the solicited feedback your business needs to improve.
Walk away being able to:
- Summarize survey design best practices
- Discuss common Customer Experience (CX) metrics included in Surveys
- Analyze survey results to identify trends and areas of improvement
Mark Your Calendar:
National Leave a Review Day is now October 22.
You Asked, We Answered!
National Leave a Review Day is a special occasion dedicated to encouraging customers to share their experiences and feedback about your products or services. By taking advantage of this day and implementing the strategies in this checklist, you can help increase the number of positive reviews for your business and improve your overall online presence.
So let’s get started and make the most out of National Leave a Review Day!
Summer’s heating up, and so are our achievements!
We’re thrilled to announce that Reputation has been ranked #1 in 22 G2 Summer Reports and named an industry LEADER for 22 quarters straight!
Huge thanks to our amazing customers for your feedback and support. Your reviews help us shine brighter every season!
