Property Management
Reputation Report
We Studied 3 million+ Reviews and 70,000+ Properties. We’ve Found…
- Top locations have more than 2X better Reputation Scores than bottom locations.
- Only 40% of locations we sampled accumulated more than 10 reviews over the past 12 months.
- A 100-point increase in your Reputation Score adds $150,000 (for 500 units managed) to $3 million (for 10,000 units managed) to your top line annually.1
The Great Property Management Pivot
Unprecedented Disruption
The property management industry is responding to disruption on a scale not seen in generations. The emergence of a global pandemic and a sudden economic downturn are pushing many residential tenants to the brink. According to Pew Research, roughly one in five Americans moved because of Covid-19 or know someone who has moved. Economic dislocation is affecting a large segment of the population. As of August 2020, 40% of American renters are currently at risk of being evicted.
Now more than ever, property managers are fielding a litany of resident concerns – from the more mundane to the critically urgent.
Our research shows a significant – and growing – digital disparity between property management firms that effectively manage their reputations online and those which have not yet implemented reputation management programs. Those who’ve pivoted to respond quickly and effectively see higher levels of resident satisfaction and increased revenue. Those who lack a strong digital presence are at risk for experiencing higher turnover and lower occupancy.
Residents aged 18-29, the group most likely to relocate during the pandemic, expect a strong online presence when searching for their next apartment – as well as a robust online capabilities from their property management company.
Scope of This Report
To compile this report, we analyzed more than 70,000 multifamily residential properties with at least a minimum amount of online data from reviews, listings, social media, search results and customer engagements. The data was collected from sources such as Google, Facebook and more. From there, we published rankings for:
- The top 20 property management firms (by size) in the U.S.
- The top 500 U.S. multifamily residential properties
- The top properties for all 50 states and Washington, D.C.
Using Reputation.com’s proprietary machine learning algorithms and natural-language processing technology, we analyzed actual customer feedback (among other data) from each property to understand resident concerns and gauge overall sentiment. Our Reputation Score is based on an analysis of resident reviews spanning thousands of residents across the U.S. Here are four take-aways from our research:
1) Managing Your Reputation Pays Off
The facts are clear and compelling: There is a direct relationship between Reputation Management and ROI:
- A 100-point increase in your Reputation Score adds $150,000 (for 500 units managed) to $3 million (for 10,000 units managed) to your top line annually.1
- Reputation Management delivers an increase in tenant acquisition. According to Google, responding to ratings and reviews increases your visibility in search results, which means more prospective residents are going to find you online.
To manage your reputation properly, you need to respond to online reviews, maintain your presence on Google and social media, and manage a number of other elements that influence Reputation Score. How do these activities affect your business? Find out here.
2) Property Management Firms Need to Step Up Their Reputation Management Game
Property management firms have a lot of work to do managing their reputations. When we examined more than 3 million customer reviews, we found a significant digital disparity:
- Only 40% of locations we sampled accumulated more than 10 reviews over the past 12 months.
On the flip side, those who accumulated more reviews saw higher Reputation Scores. Most importantly – a higher Reputation Score can add as much as $3 million to your top line annually. Plus, those reviews are critical in gaining visibility on sites such as Google.
We also found a huge disparity between the residential locations that actively manage their reputations and those that don’t:
- Top locations have more than 2X better Reputation Scores than bottom locations.
The top performers excel in critical factors related to customer reviews, including review recency, review response and star average
The lowest-performing locations are underperforming in all components — but mostly in star average, review volume, review recency and review response. Property managers need to focus on requesting reviews to increase review volume and improve their average star ratings.
3) Flip the Script by Focusing on Moments that Matter
We see a huge opportunity for property managers to turn two potentially stressful moments — the move-in/move-out experience and responding to service requests — into positive experiences. People continue to move, especially to locations that are more conducive to remote work. Moving is a high-anxiety activity that requires in-person contact. Property managers who handle the move-out/move-in experience with an attention to safety and speed are more likely to improve resident perception in the category of customer experience.
The key for property managers is to monitor first-party survey data and third-party reviews to evaluate performance in those moments.
4) Covid-19 Has Influenced Customer Perceptions
The good news: Individuals are still searching for properties, despite Covid-19. In fact:
- Google My Business (GMB) conversions (clicks to call a business, clicks to get directions, or clicks to visit a website) have rebounded and are now above pre-Covid-19 levels.
- Website leads and click-to-call conversions from online listings are at an all-time high for leading properties.
We suggest:
- Make sure your GMB listings are up to date and accurate. Are your hours current? How well do you explain your Covid-19 safety protocols?
- Remember to monitor the aesthetics of your page(s) and properties. Does an apartment complex look engaging and well taken care of? Don’t just rely on residents’ photos.
- Ensure that the information on your website is accurate and complete.
- Make sure your office staff can handle call volume fluctuations.
In addition, Covid-19 is influencing residents’ perceptions. When we reviewed comments about how property management firms are responding to Covid-19, we found:
- Overall sentiment is positive, but there is plenty of room for improvement, with 63% positive versus 37% negative.
- Negative feedback focused on safety issues and a perception that management is insensitive to residents’ financial struggles during the pandemic. Individuals noted messy common areas and complained about maintenance staff not following protocols. They also complained about property managers not cutting them slack on late fees while rebounding from a job loss.
- On the other hand, positive feedback often reflected a property management firm’s willingness to offer flexible services, such as virtual tours, and praise for successful handling of the move-in/move-out experience.
We recommend that management firms:
- Learn from your reviews. Our own analysis highlights some important topics – such as late fees and rent due dates – that suggest property management firms should consider flexibility.
- Monitor reviews closely and respond to them. Responding to residents demonstrates publicly your commitment to service and also improves your visibility on Google.
- Request reviews. Asking for reviews increases the likelihood of your listing being refreshed with positive, timely feedback. Recent and positive reviews also influence your local ranking on Google.
Bottom line: Your residents are evaluating you online in a very public and shareable way. Will those residents advocate for you or against you? The answer depends on how well you respond to tenants and learn from their feedback to improve.
1: We analyzed locations with a value of approximately $1,750 a month. We calculated value as the average rent multiplied by the occupation rate for the location. The effect might differ for locations with higher or lower rent, or with low occupation rates.
“At Greystar, resident and customer satisfaction is at the heart of everything we do, as demonstrated in our company mission statement: “To Enrich The Lives We Touch By Doing Things The Right Way.” This mission is our guiding principle that forms the foundation for our programs that enable us to deliver exceptional customer experiences and improved efficiencies for our team members. The Reputation.com platform provides the essential tools needed to easily monitor our performance, take action on opportunities for improvement, and report and measure our success.”
Greystar
Why the Reputation Score Matters
Reputation Score is more than a benchmark. It’s also a toolkit that can help property managers improve their performance.
Measured on a scale of 0 to 1,000, our Reputation Score is an index of the digital presence of business locations spanning more than 70 industries. Reputation Score looks at a location’s sentiment, visibility, and engagement across nine elements:
• Star average • Review volume • Review recency • Review spread • Search impression • Review response • Listing accuracy • Social impression • Review length
The Reputation Score is more than a benchmark: It’s also a tool kit that shows property managers how to improve their performance based on their scores. Unlike other industry report cards, Reputation Score delivers actionable insights helping businesses streamline operations and drive revenue gains. We can show how an increase in Reputation Score leads to measurable revenue gains.
How do we do this? We start by using artificial intelligence to take a snapshot of everything your residents say about you. We examine customer surveys. But we also look at the harder-to-find, unstructured data that other tools overlook, such as tweets, Facebook posts and other comments that appear on your social channels every day.
Next, we assess other crucial elements of your reputation, such as how findable you are online and how accurate your content is. That’s because customer reviews and visibility are related.
The Reputation Score is certainly not the only metric – but it’s a valuable one. It’s a tool that provides a unique assessment that can complement other industry ratings.
- The Reputation Score and the Net Promoter Score (NPS). NPS provides an important benchmark – but offers only one part of the full picture. While a high or low NPS score may indicate you’re doing something right or wrong, it doesn’t indicate what is working or not working. To take action, you’ll need to understand why a customer gave you a particular score.
- The Reputation Score and the ORA Score. The ORA Score from J. Turner Research is an important indicator specific to the property management industry. The primary focus of the ORA score is on customer reviews. It remains limited in its analysis of unstructured feedback such as social media sentiment. And the ORA score does not delve into other aspects that influence your online reputation, such as how visible and complete your listings are.
What differentiates the Reputation Score?
- It provides a wide-ranging and complete analysis of structured and unstructured feedback across all sources.
- The formula for the ranking is transparent and easy to understand.
- It provides actionable insights – to help brands perform better.
Most significantly: the Reputation Score can –and should– complement other indices that you use. Read on to learn from the leaders in our proprietary ranking.
“Reputation has been a focus area for us for several years. We created measurable goals for each community which team members are held accountable for delivering. We also shine the light monthly on our progress and offer numerous resources and campaigns to keep the teams engaged. Lastly, there is support and focus at the executive levels of the organization, and our progress and wins are recognized and celebrated.”
Kelley Shannon
SVP, Marketing and Customer Engagement
Bozzuto
What Does It Take to Be a Top Property?
This is an elite group. We culled the Top 500 from 70,000+ properties.
Leaders do more than get great reviews. We created Reputation Scores for the largest property management firms in the U.S., as determined by the National Multifamily Housing Council. The top five firms – Cortland, MAA, AVALON Companies, Greystar and Bozzuto – typically gain uniformly good marks for all the elements that comprise the Reputation Score, including sentiment, visibility and engagement. Cortland, the top-ranked firm, is strong across the board. Still, scores for leaders leave room for improvement. AVALON and Bozzuto are strong in resident sentiment and engagement but lag in visibility. Greystar rocks visibility and engagement – but lags in sentiment.
There is a wide disparity between leaders and laggards. The Top 500 do very well, with an average Reputation Score of 870. But the industry average is only 523 – below the 601 threshold for a “good” Reputation Score. Laggards would be wise to focus on building review volume: Only 40% of all the locations we examined have accumulated 10 or more customer reviews in the last 12 months.
From an overall industry perspective, property management is in the middle of the pack. Overall, the property management industry lands in the middle, compared to other industries. Property management firms have stronger reputations than healthcare providers, financial services firms and retailers, but they lag behind restaurants, hospitality and automotive. By encouraging more reviews, the property management industry can become stronger.
Warm weather locations are winning. We examined the overall averages for property management locations in all 50 states and Washington, D.C. The overall averages are highest for Texas, Florida, Washington, D.C., Georgia and Virginia. The rankings for Texas and Florida are significant. Cities in those two states account for about half of all relocations occurring from New York City, as New Yorkers increasingly consider other options, as reported in National Mortgage News. Property management locations in Texas and Florida – representing 50 million people – are relatively well positioned for the influx, based on the metrics we assessed, ranging from online visibility to resident sentiment.
New England has nowhere to go but up. The locations receiving some of the lowest average scores include Vermont, Maine and New Hampshire. These findings matter because their proximity to large cities such as Boston and New York make them ideal for renters seeking to relocate during the pandemic. In fact, according to National Mortgage News, Vermont tops the list of states with the highest ratio of people moving in versus leaving. Vermont is hot! But our analysis shows that even though locations in Vermont enjoy high sentiment scores, they don’t engage well with residents, and locations do a poor job making themselves visible online. There’s a big opportunity for property management locations in Vermont and New England to up their reputation management games and benefit from the competitive market for potential new residents.
What Are Tenants Talking About?
Property Management is about real assets — but, overwhelmingly, what residents are commenting about online is the service they receive at the properties. When we took a closer look at the themes emerging from our analysis, here’s what we found:
Property Managers Should Own the Moment to Deliver a Great Experience
Customer experience is the most important ranking factor influencing your Reputation Score. And customer service is driving a largely positive sentiment, with renters leaving feedback such as:
- “Great place, great staff, great location.”
- “The maintenance staff is so efficient.”
- “Highly recommended… they are always willing to go the extra mile.”
- “Maintenance always solves our problems on the fly.”
When we examined comments more closely, we saw a pattern emerging: Your experience is the sum total of moments that matter, such as:
- The move-in/move-out moment.
- The speed of response to a service request.
The key for property managers is to monitor first-party survey data and third-party reviews to evaluate your performance in those moments. Reputation.com allows you to do that.
Property Management Firms Need to Improve the Rental Office
The second-most mentioned topic among renters’ surveys? The quality of service from the rental office. And unfortunately, the feedback is largely negative. So what’s the problem? It comes down to people on the front lines.
- “The new manager is rude.”
- “The leasing office staff is terrible and unhelpful.”
- “I love my apartment, but most of the staff and management are terrible.”
The irony is that properties scored so well in customer service overall. However, one bad encounter with a rental office employee can lead to a scathing online review. And one negative review can turn away as much as 22% of your customers. We urge property management firms to:
- Respond to the negative reviews. Thank the reviewer for taking time to comment, and let them know you are following up. And, always be professional.
- Study reviews closely to find out where the source of the problem is.
- Take action. It might start with training employees and ultimately requires a consistent commitment.
Now let’s take a closer look at an historically disruptive event that has shaped renters’ perceptions dramatically in 2020.
What Are Tenants Talking About?
The pandemic is changing living and working habits more than any other event in modern history. As noted, a Pew Research study indicated that more than 20% of adults say that they either changed their residence as a result of the pandemic – or know someone who did. The ripple effects of economic dislocation, changing attitudes toward work and a reshifting of priorities is leading to one of the most significant relocations over the past half century – and property managers everywhere are still adapting. Here are the factors that will be most significant:
1) Digital Drives the Customer Journey
FaceTime chats with prospective renters. Live-streamed tours of properties. Two-way messaging. Leases signed and renewed online. These are among the digital tools that savvy property managers are mastering – quickly – in 2020 amid a dramatic shift in resident behavior.
Widespread shelter-in-place orders during the first half of 2020 didn’t stop people from looking for property to buy and rent. It’s just that digital became essential to that process. Walk-ins and drive-by visits stopped. Instead, prospects are going online to do everything, including searching for and evaluating properties, and making a decision about where to rent or buy.
Many property managers had already adapted to digital by using tools such as online leasing. The challenge that will remain as social distancing remains in place is this: Learning how to harness tools for a digital-essential journey, and figuring out how to keep the personal touch.
That all means using the right tools to be found and be chosen, including:
- Smart digital advertising combined with organic content on social media and sites such as Google to be visible.
- Digital platforms such as video and chat, along with in-person property visits managed safely to be considered and chosen.
The key is to turn the places where people find you online – your social channels, GMB listings and websites – into powerful content machines that use interactive tools such as chat, video and live-streaming to give prospective residents the information they need — what they might have otherwise found through an initial offline property visit, before the pandemic.
Your online destinations should also clearly share your safety protocols for customers who are ready to do an onsite visit (assuming you do business in an area in which businesses remain open).
Property managers are learning they can do all that with a personal touch, whether they’re having an online chat or conducting a socially distanced property tour.
2) Reviews Are More Important Than Ever
Overall, residents are satisfied with how property firms are responding to the pandemic, according to our analysis.
Based on reviews we analyzed, overall sentiment is positive, with 63% positive versus 37% negative. In addition to understanding overall sentiment, reviews provide clues as to how you can deliver a better customer experience during the pandemic.
Generally, customers have left positive feedback about property staff being flexible and attentive during the height of the pandemic. But, we’ve seen recurring criticism of maintenance staff for not practicing safe hygiene on the job. And the majority (66%) of the sentiment around leasing/payment has been negative, with residents complaining about topics such as late fees, rent amount and termination fees.
What’s next? Covid-19 will likely continue to impact the property management ecosystem over well into 2021. It could spike, subside and spike again indefinitely, causing economies to speed up, slow down and accelerate again. Regardless, this new customer journey is here to stay. Property managers who use online tools to manage that journey will win.
What Are Tenants Talking About?
Today, reputation and customer experience (CX) begins with Google. Nearly all searches occur on Google, and more than half of all those searches are “zero-click.” This means that Google, not your website, may be the only opportunity you have to attract and convert new business. In other words, Google is your new digital front door.
What people find when they land on your Google My Business (GMB) listing will make the difference between them choosing to visit your property or your competitor’s. Showcasing plenty of recent customer reviews is essential. Today, 98% of prospective residents read reviews before they make a decision about where to live, and 84% of people trust online reviews as much as personal recommendations when evaluating a business.
Equally important is the level of richness and accuracy of your listings — are their photos of your properties? Do you manage your Google Q&A? Are you sharing relevant and interesting content via Google Posts? All of these factors affect your online visibility and your ability to generate clickthroughs and calls from your listings.
But there’s more to managing your reputation than managing your Google presence. Read on for essential actions you can and should take to take your reputation to the next level.
How to Manage Your Reputation and Experience
Following are some recommendations and best practices for improving visibility, sentiment and engagement with resident communities and prospective residents, and earning a higher overall Reputation Score:
- Make your GMB listings stand out. Audit and claim all of your locations’ GMB listings. Make sure your business name, address, phone number and hours of operation are accurate, and choose appropriate categories so Google will know how to match you with search queries. Leverage GMB features such as Google Posts, Q&A and Google Reviews to provide searchers with as much information as possible, to increase your chances of being found and chosen by prospective residents.
- Generate review volume. Implement a process for consistently asking for reviews from every customer to build volume and increase your ratings and rankings. Increasing review volume also provides more feedback to help you improve CX.
- Monitor and respond to reviews. Respond to all reviews, especially the negative ones, to demonstrate a commitment to the residents’ experience with your properties. Leverage technology to monitor all reviews across the web, for all your locations, and create templated responses to ensure brand consistency and that locations respond appropriately in a timely manner
- Mind your social channels. Listening to and engaging with residents’ conversations about you on social channels builds loyalty and trust. Like reviews, social commentary contains a wealth of critical insights about customer sentiment. Use technology to consistently monitor and engage in social conversations about your brand as well as organize, manage and disseminate localized social content.
- Use Feedback to Improve CX: Understanding resident sentiment is critical to delivering exceptional CX. Insights from online reviews help brands improve operations, as well. Technology can help you analyze structured and unstructured data from online reviews, surveys, social commentary and in-person meetings together, to provide actionable insights you can share with your locations and property managers.
- Capitalize on the Instagram Effect. Visual storytelling makes your property stand out. Images speak the language of the Instagram age. Not only do prospective residents want to see what your properties look like, they can post their own visual content on your GMB listings and socials. Make sure you share appealing images and videos that showcase your properties (including how safe and clean they are) everywhere prospective residents are looking, including your GMB listings, social channels and your website.
The Great Property Management Pivot
Unprecedented Disruption
The property management industry is responding to disruption on a scale not seen in generations. The emergence of a global pandemic and a sudden economic downturn are pushing many residential tenants to the brink. According to Pew Research, roughly one in five Americans moved because of Covid-19 or know someone who has moved. Economic dislocation is affecting a large segment of the population. As of August 2020, 40% of American renters are currently at risk of being evicted.
Now more than ever, property managers are fielding a litany of resident concerns – from the more mundane to the critically urgent.
Our research shows a significant – and growing – digital disparity between property management firms that effectively manage their reputations online and those which have not yet implemented reputation management programs. Those who’ve pivoted to respond quickly and effectively see higher levels of resident satisfaction and increased revenue. Those who lack a strong digital presence are at risk for experiencing higher turnover and lower occupancy.
Residents aged 18-29, the group most likely to relocate during the pandemic, expect a strong online presence when searching for their next apartment – as well as a robust online capabilities from their property management company.
Scope of This Report
To compile this report, we analyzed more than 70,000 multifamily residential properties with at least a minimum amount of online data from reviews, listings, social media, search results and customer engagements. The data was collected from sources such as Google, Facebook and more. From there, we published rankings for:
- The top 20 property management firms (by size) in the U.S.
- The top 500 U.S. multifamily residential properties
- The top properties for all 50 states and Washington, D.C.
Using Reputation.com’s proprietary machine learning algorithms and natural-language processing technology, we analyzed actual customer feedback (among other data) from each property to understand resident concerns and gauge overall sentiment. Our Reputation Score is based on an analysis of resident reviews spanning thousands of residents across the U.S. Here are four take-aways from our research:
1) Managing Your Reputation Pays Off
The facts are clear and compelling: There is a direct relationship between Reputation Management and ROI:
- A 100-point increase in your Reputation Score adds $150,000 (for 500 units managed) to $3 million (for 10,000 units managed) to your top line annually.1
- Reputation Management delivers an increase in tenant acquisition. According to Google, responding to ratings and reviews increases your visibility in search results, which means more prospective residents are going to find you online.
To manage your reputation properly, you need to respond to online reviews, maintain your presence on Google and social media, and manage a number of other elements that influence Reputation Score. How do these activities affect your business? Find out here.
2) Property Management Firms Need to Step Up Their Reputation Management Game
Property management firms have a lot of work to do managing their reputations. When we examined more than 3 million customer reviews, we found a significant digital disparity:
- Only 40% of locations we sampled accumulated more than 10 reviews over the past 12 months.
On the flip side, those who accumulated more reviews saw higher Reputation Scores. Most importantly – a higher Reputation Score can add as much as $3 million to your top line annually. Plus, those reviews are critical in gaining visibility on sites such as Google.
We also found a huge disparity between the residential locations that actively manage their reputations and those that don’t:
- Top locations have more than 2X better Reputation Scores than bottom locations.
The top performers excel in critical factors related to customer reviews, including review recency, review response and star average
The lowest-performing locations are underperforming in all components — but mostly in star average, review volume, review recency and review response. Property managers need to focus on requesting reviews to increase review volume and improve their average star ratings.
3) Flip the Script by Focusing on Moments that Matter
We see a huge opportunity for property managers to turn two potentially stressful moments — the move-in/move-out experience and responding to service requests — into positive experiences. People continue to move, especially to locations that are more conducive to remote work. Moving is a high-anxiety activity that requires in-person contact. Property managers who handle the move-out/move-in experience with an attention to safety and speed are more likely to improve resident perception in the category of customer experience.
The key for property managers is to monitor first-party survey data and third-party reviews to evaluate performance in those moments.
4) Covid-19 Has Influenced Customer Perceptions
The good news: Individuals are still searching for properties, despite Covid-19. In fact:
- Google My Business (GMB) conversions (clicks to call a business, clicks to get directions, or clicks to visit a website) have rebounded and are now above pre-Covid-19 levels.
- Website leads and click-to-call conversions from online listings are at an all-time high for leading properties.
We suggest:
- Make sure your GMB listings are up to date and accurate. Are your hours current? How well do you explain your Covid-19 safety protocols?
- Remember to monitor the aesthetics of your page(s) and properties. Does an apartment complex look engaging and well taken care of? Don’t just rely on residents’ photos.
- Ensure that the information on your website is accurate and complete.
- Make sure your office staff can handle call volume fluctuations.
In addition, Covid-19 is influencing residents’ perceptions. When we reviewed comments about how property management firms are responding to Covid-19, we found:
- Overall sentiment is positive, but there is plenty of room for improvement, with 63% positive versus 37% negative.
- Negative feedback focused on safety issues and a perception that management is insensitive to residents’ financial struggles during the pandemic. Individuals noted messy common areas and complained about maintenance staff not following protocols. They also complained about property managers not cutting them slack on late fees while rebounding from a job loss.
- On the other hand, positive feedback often reflected a property management firm’s willingness to offer flexible services, such as virtual tours, and praise for successful handling of the move-in/move-out experience.
We recommend that management firms:
- Learn from your reviews. Our own analysis highlights some important topics – such as late fees and rent due dates – that suggest property management firms should consider flexibility.
- Monitor reviews closely and respond to them. Responding to residents demonstrates publicly your commitment to service and also improves your visibility on Google.
- Request reviews. Asking for reviews increases the likelihood of your listing being refreshed with positive, timely feedback. Recent and positive reviews also influence your local ranking on Google.
Bottom line: Your residents are evaluating you online in a very public and shareable way. Will those residents advocate for you or against you? The answer depends on how well you respond to tenants and learn from their feedback to improve.
1: We analyzed locations with a value of approximately $1,750 a month. We calculated value as the average rent multiplied by the occupation rate for the location. The effect might differ for locations with higher or lower rent, or with low occupation rates.
Top Properties Per State
| Rank | Brand | Property Name | City | State | Score |
Alaska | |||||
| 1 | – | Prince of Wales Eagle Lodge | Craig | AK | 646 |
| 2 | Real Estate Solutions | Lakeshore Park Apartments | Anchorage | AK | 611 |
| 3 | – | Executive Estates Apartments | Fairbanks | AK | 566 |
Alabama | |||||
| 1 | Flournoy Companies | Rock Island Ridges at Riverchase | Phenix City | AL | 854 |
| 2 | RAM Partners | Greystone at Riverchase | Phenix City | AL | 854 |
| 3 | Tonsmeire Properties | Windscape Apartment Homes | Madison | AL | 844 |
| 4 | Hawthorne Residential Properties | The Oxmoor Apartment Homes | Birmingham | AL | 844 |
Arkansas | |||||
| 1 | Richardson Properties, LLC | Bowman Pointe | Little Rock | AR | 870 |
| 2 | – | The Pointe Brodie Creek Apartments | Little Rock | AR | 854 |
| 3 | Block Multifamily Group | Stoneleigh Centerton Apartments | Centerton | AR | 847 |
| 4 | BSR | Towne Park at Har-Ber | Springdale | AR | 843 |
| 5 | Brookside Properties | Ridge at Chenal Valley | Little Rock | AR | 826 |
Arizona | |||||
| 1 | Avenue5 Residential | Enclave at Arrowhead | Peoria | AZ | 894 |
| 2 | Keller Investment Properties | Maravilla Apartments | Glendale | AZ | 876 |
| 3 | IDM | Acero North Valley Apartments | Phoenix | AZ | 870 |
| 4 | IDM | Acero Cooley Station Apartments | Gilbert | AZ | 863 |
| 5 | Greystar | The Standard | Scottsdale | AZ | 862 |
California | |||||
| 1 | Greystar | Provence at Valencia Apartments | Valencia | CA | 895 |
| 2 | Greystar | Access Culver City | Culver City | CA | 892 |
| 3 | Avenue5 Residential | Sorano | Moreno Valley | CA | 888 |
| 4 | Greystar | Roosevelt Lofts | Los Angeles | CA | 886 |
| 5 | Greystar | Circa LA Apartments | Los Angeles | CA | 881 |
Colorado | |||||
| 1 | Greystar | 360 Degrees | Centennial | CO | 886 |
| 2 | Greystar | Parq on Speer | Denver | CO | 875 |
| 3 | AMLI Residential | AMLI Denargo Market | Denver | CO | 873 |
| 4 | Greystar | Union Pointe | LONGMONT | CO | 873 |
| 5 | Cortland Management, LLC | Cortland Powers North | Colorado Springs | CO | 871 |
Connecticut | |||||
| 1 | Greystar | The Waypointe | Norwalk | CT | 884 |
| 2 | AJH Management | Infinity Harbor Point | Stamford | CT | 884 |
| 3 | Greystar | 1 Kennedy Flats | Danbury | CT | 878 |
| 4 | Northland | Hartford 21 | Hartford | CT | 866 |
| 5 | Urby | Stamford Urby | Stamford | CT | 864 |
DC | |||||
| 1 | Bozzuto Group | 450K | Washington | DC | 841 |
| 2 | Bozzuto Group | The Apollo | Washington | DC | 841 |
| 3 | Wood Residential Services | The Belgard | Washington | DC | 833 |
| 4 | Greystar | Aventine Fort Totten | Washington | DC | 830 |
| 5 | Bozzuto Group | The Apartments at CityCenter | Washington | DC | 829 |
Deleware | |||||
| 1 | Switzenbaum and Associates | School Bell Apartments | Bear | DE | 834 |
| 2 | Reybold Group | St Andrews Apartments | Bear | DE | 831 |
| 3 | Michaels Communities | Chasemont Apartments | Newark | DE | 818 |
| 4 | – | Middletown Apartments | Middletown | DE | 815 |
Florida | |||||
| 1 | Greystar | Caspian Delray Beach Apartments | Delray Beach | FL | 913 |
| 2 | Greystar | 2Bayshore Luxury Waterfront Apartments | Tampa | FL | 910 |
| 3 | MAA | Retreat at Magnolia Parke | Gainesville | FL | 910 |
| 4 | Greystar | Overture Dr. Phillips | Orlando | FL | 906 |
| 5 | Greystar | The Retreat at Trinity Apartments | Trinity | FL | 900 |
Georgia | |||||
| 1 | RAM Partners | Greystone at Oakland Apartments | Leesburg | GA | 903 |
| 2 | RAM Partners | Greystone at Columbus Park | Columbus | GA | 902 |
| 3 | Cortland Management, LLC | Cortland Viridian | Decatur | GA | 889 |
| 4 | Cortland Management, LLC | Cortland at the Village | Smyrna | GA | 888 |
| 5 | BH Management Services | Park at Johns Creek Apartments | Suwanee | GA | 885 |
Hawaii | |||||
| 1 | Greystar | Kalaeloa Rental Homes | Kapolei | HI | 907 |
| 2 | Greystar | Kapolei Lofts | Kapolei | HI | 871 |
| 3 | Greystar | Kapilina Beach Homes | Ewa Beach | HI | 779 |
| 4 | Indigo Real Estate Services | Lokahi Apartments | Kailua-Kona | HI | 763 |
Iowa | |||||
| 1 | Core Living | Rowat Lofts | Des Moines | IA | 850 |
| 2 | Hubbell Realty Company | 92West Apartment Homes | West Des Moines | IA | 830 |
| 3 | Broadmoor Property Management | River Park by Broadmoor | Council Bluffs | IA | 821 |
| 4 | Hubbell Apartment Living | Cityville On 9Th | Des Moines | IA | 820 |
| 5 | Timberland Partners | Grand Reserve | Cedar Rapids | IA | 810 |
Idaho | |||||
| 1 | Tablerock Residential | The Farmstead Apartments | Nampa | ID | 896 |
| 2 | Tablerock Residential | Arboretum at Barber Station | Boise | ID | 868 |
| 3 | Greystar | The Northern at Coeur d’Alene Place | Coeur d’Alene | ID | 831 |
| 4 | Campus Park Housing | Apartments @Falls Crossing | Twin Falls | ID | 821 |
| 5 | Kartchner Property Management | The Residences at First Street | Ammon | ID | 811 |
Illinois | |||||
| 1 | Axiom Properties | Pine Ridge Apartments | Moline | IL | 898 |
| 2 | Bozzuto Group | The Cooper | Chicago | IL | 887 |
| 3 | Bozzuto Group | Left Bank at K Station | Chicago | IL | 886 |
| 4 | Bozzuto Group | Essex on the Park | Chicago | IL | 881 |
| 5 | Greystar | EMME Chicago Apartments | Chicago | IL | 874 |
Indiana | |||||
| 1 | Towne Properties | Lawrence Landing | Indianapolis | IN | 872 |
| 2 | IGC Residential Property Management | The Fields of New Durham | Westville | IN | 869 |
| 3 | NTS | Willow Lake Apartments & Townhomes | Indianapolis | IN | 867 |
| 4 | NTS | Lake Clearwater Apartments | Indianapolis | IN | 856 |
| 5 | Hunter Lafayette Properties | The Bluffs Apartments | Lafayette | IN | 854 |
Kansas | |||||
| 1 | Price Brothers Management | Bremerton Park Apartments | Prairie Village | KS | 884 |
| 2 | Oddo Development | Hunter’s Pointe Apartments and Townhomes | Overland Park | KS | 863 |
| 3 | Oddo Development | Bradford Pointe Apartments and Townhomes | Overland Park | KS | 861 |
| 4 | Pinnacle Properties | The Kessler Residences | Prairie Village | KS | 846 |
| 5 | Vantage Point Properties Inc. | SunSTONE Apartment Homes at MarketPlace | Andover | KS | 844 |
Kentucky | |||||
| 1 | NTS | Hurstbourne Grand Apartments | Louisville | KY | 903 |
| 2 | Praxm Management | Flats at Springhurst | Louisville | KY | 892 |
| 3 | NTS | The Willows Apartments | Louisville | KY | 885 |
| 4 | The Connor Group | Highland Station | Louisville | KY | 876 |
| 5 | Greystar | The Drake Apartments | Bowling Green | KY | 860 |
Louisiana | |||||
| 1 | Cortland Management, LLC | Indigo Park by Cortland | Baton Rouge | LA | 893 |
| 2 | BH Management Services | West M Apartments | Lake Charles | LA | 886 |
| 3 | The PFD Group | Chestnut Ridge Apartments | Baton Rouge | LA | 873 |
| 4 | BH Management Services | Ansley Place Apartments | Houma | LA | 861 |
| 5 | 1st Lake Properties | Bella Ridge South Apartments | River Ridge | LA | 861 |
Massachusetts | |||||
| 1 | Bozzuto Group | The Kensington | Boston | MA | 916 |
| 2 | Greystar | The Prescott at Concord | Concord | MA | 877 |
| 3 | Greystar | Watermark Seaport Apartments | Boston | MA | 869 |
| 4 | AvalonBay Communities | Avalon Marlborough | Marlborough | MA | 868 |
| 5 | Bozzuto Group | Washington Crossing | Woburn | MA | 861 |
Maryland | |||||
| 1 | Greystar | Echelon at Odenton | Odenton | MD | 878 |
| 2 | Bozzuto Group | The Fitzgerald at UB Midtown | Baltimore | MD | 878 |
| 3 | Bozzuto Group | The Upton | Rockville | MD | 876 |
| 4 | Kettler | Element 28 | Bethesda | MD | 869 |
| 5 | Bozzuto Group | The Courts of Devon | Gaithersburg | MD | 868 |
Maine | |||||
| 1 | The Simon Konover Company | The Beacon at Gateway | Scarborough | ME | 801 |
| 2 | Main Eco Homes | Lakewood Apartments | Bridgton | ME | 763 |
| 3 | HallKeen Management | 100 State Street | Portland | ME | 726 |
Michigan | |||||
| 1 | DHS Management Company | Boulevard Apartments | Auburn Hills | MI | 882 |
| 2 | DART Properties | Hidden Lakes Apartments | Village of Clarkston | MI | 879 |
| 3 | Van Rooy Companies | The Globe Apartments | Grand Rapids | MI | 869 |
| 4 | Peak Management | Ridges of Cascade | Grand Rapids | MI | 866 |
| 5 | Hayman Company | 601 Bond Apartments | Grand Rapids | MI | 864 |
Minnesota | |||||
| 1 | Arcadia Management | The Lyric at Carleton Place | St Paul | MN | 863 |
| 2 | Arcadia Management | RAY | St Paul | MN | 862 |
| 3 | Core Living | Maven Apartments | Burnsville | MN | 860 |
| 4 | Greystar | Elan Uptown | Minneapolis | MN | 856 |
| 5 | Greystar | Grand Reserve | Woodbury | MN | 851 |
Missouri | |||||
| 1 | Block Multifamily Group | The Grand Apartments | Kansas City Missouri | MO | 884 |
| 2 | 2B Residential | 1400 Russell Apartments | St. Louis | MO | 864 |
| 3 | Orion Property Group | Stone Oak Apartments | Independence | MO | 854 |
| 4 | Columbia Rentals | Parkway Apartments | Columbia | MO | 848 |
| 5 | Greystar | 51 Main | Kansas City | MO | 846 |
Mississippi | |||||
| 1 | SunStates Management | The Oaks Apartments | Gulfport | MS | 849 |
| 2 | Timberland Partners | The DeSoto | Horn Lake | MS | 825 |
| 3 | Timberland Partners | Savannah Creek | Southaven | MS | 808 |
| 4 | DLP Real Estate Management | Prosper Senatobia | Senatobia | MS | 805 |
| 5 | WNY Holdings LLC | Magnolia Oaks Apartments | Gautier | MS | 801 |
Montana | |||||
| 1 | IRET | Olympic Village Apartments | Billings | MT | 792 |
| 2 | AMC | Mountain View Apartments | Bozeman | MT | 781 |
| 3 | Avenue5 Residential | Copper Run at Reserve | Missoula | MT | 735 |
| 4 | Pacific Living Properties | Gallatin Trails Apartments | Belgrade | MT | 729 |
North Carolina | |||||
| 1 | Greystar | Maddox South End | Charlotte | NC | 903 |
| 2 | Greystar | Ashton South End | Charlotte | NC | 901 |
| 3 | Greystar | Elizabeth Square Apartments | Charlotte | NC | 899 |
| 4 | Greystar | Wayford at Concord | Concord | NC | 896 |
| 5 | Greystar | Magnolia Terrace | Charlotte | NC | 894 |
North Dakota | |||||
| 1 | Greystar | Fair Hills | Williston | ND | 903 |
| 2 | Investors Management & Marketing, Inc. | Hawk Pointe Apartments | Bismarck | ND | 856 |
| 3 | Greystar | Eagles Landing Apartments | Williston | ND | 849 |
| 4 | Investors Management & Marketing, Inc. | Southwood Apartments | Minot | ND | 846 |
| 5 | Investors Management & Marketing | Lakewood Estates Apartments | Mandan | ND | 828 |
Nebraska | |||||
| 1 | NuStyle Management | The Slate Apartments | Omaha | NE | 851 |
| 2 | U.S. Residential Group | Urban Village Development | Omaha | NE | 850 |
| 3 | – | Canopy Row Apartments | Haymarket | Lincoln | NE | 843 |
| 4 | NuStyle Management | The Highline Apartments | Omaha | NE | 843 |
| 5 | Nustyle Management | The Atlas Apartments | Omaha | NE | 829 |
New Hampshire | |||||
| 1 | – | The Residences at Manchester Place | Manchester | NH | 828 |
| 2 | Brady Sullivan Properties | Lofts at Mill West | Manchester | NH | 777 |
| 3 | John Flatley Company | Gilbert Crossing | Merrimack | NH | 768 |
| 4 | – | Twin Ponds at Nashua | Nashua | NH | 766 |
New Jersey | |||||
| 1 | Greystar | Estuary | Weehawken | NJ | 901 |
| 2 | Manor Communities | California Apartments | Absecon | NJ | 885 |
| 3 | Greystar | 3 Journal Square Apartments | Jersey City | NJ | 885 |
| 4 | Greystar | The Brownstones at Englewood | Englewood | NJ | 879 |
| 5 | Greystar | Chancery Square | Morristown | NJ | 878 |
New Mexico | |||||
| 1 | Greystar | Markana | Albuquerque | NM | 852 |
| 2 | Greystar | Overture Albuquerque | Albuquerque | NM | 828 |
| 3 | Accolade Property Management | High Range Village Apartments | Las Cruces | NM | 821 |
| 4 | – | BLVD 2500 | Albuquerque | NM | 817 |
| 5 | AMC | Allegro At Tanoan Apartment in Albuquerque | Albuquerque | NM | 803 |
Nevada | |||||
| 1 | Greystar | Destinations Alexander | North Las Vegas | NV | 871 |
| 2 | Stout Management Company | Acerno Villas Apartment Homes | Las Vegas | NV | 861 |
| 3 | Greystar | Destinations Spring Valley | Las Vegas | NV | 860 |
| 4 | WestCorp Management Group | Evolve Apartments | Henderson | NV | 856 |
| 5 | Myan Management Group | Bridges At Victorian Square Apartments | Sparks | NV | 848 |
New York | |||||
| 1 | Greystar | Henry Hall Apartments | New York | NY | 929 |
| 2 | Greystar | The Reserve at the Boulevard | Yaphank | NY | 865 |
| 3 | Fieldstone Properties | Scarsdale Fairway | Hartsdale | NY | 865 |
| 4 | Eos Real Estate Management Group | Rosemont Brookhaven | Bellport | NY | 862 |
| 5 | Greystar | The Lanthian Apartments | New York | NY | 861 |
Ohio | |||||
| 1 | Champion Companies | Peyton Park | Hilliard | OH | 906 |
| 2 | Towne Properties | Bent Tree | Piqua | OH | 898 |
| 3 | Towne Properties | Millcroft Apartments And Townhomes | Milford | OH | 888 |
| 4 | Oakwood Management | Cumberland Links | Pataskala | OH | 875 |
| 5 | Towne Properties | Beaver Ridge Run | Dayton | OH | 874 |
Oklahoma | |||||
| 1 | Greystar | Residence at North Penn | Oklahoma City | OK | 864 |
| 2 | Greystar | Woodland Trails | Oklahoma City | OK | 858 |
| 3 | Hatley Properties | Twin Oaks Apartments | Tahlequah | OK | 854 |
| 4 | Greystar | Residences at Boardwalk | Bixby | OK | 844 |
| 5 | Greystar | Flats at Macarthur | Lawton | OK | 843 |
Oregon | |||||
| 1 | Greystar | Creekside and Spring Creek Apartments | Corvallis | OR | 895 |
| 2 | Greystar | The McKenzie at Crescent Village | Eugene | OR | 872 |
| 3 | Greystar | North Bethany Ridge Apartments | Portland | OR | 869 |
| 4 | Greystar | Lineage at Willow Creek Apartments | Beaverton | OR | 866 |
| 5 | Greystar | Storyline Apartments | Portland | OR | 862 |
Pennsylvania | |||||
| 1 | B&F Properties | The Crest at Elm Tree | Mount Joy | PA | 914 |
| 2 | Manor Communities | Powder Mill Apartments | York | PA | 896 |
| 3 | Chelsea Management | Berkeley Trace Apartments | Bensalem | PA | 877 |
| 4 | Fidelity Management | Park Place One Apartments | Philadelphia | PA | 869 |
| 5 | Greystar | Chestnut Hill Village | Philadelphia | PA | 867 |
Rhode Island | |||||
| 1 | Lincoln Property Company | Residences at Slatersville Mill | Slatersville | RI | 845 |
| 2 | Dalkey Management | Slater Cotton Mill Apartments | Pawtucket | RI | 843 |
| 3 | GMH Capital Partners | River House | Providence | RI | 812 |
| 4 | A R Building Company | Reynolds Farm Apartments | North Kingstown | RI | 793 |
| 5 | AvalonBay Communities | Avalon at Center Place | Providence | RI | 777 |
South Carolina | |||||
| 1 | Greystar | The Mason | Ladson | SC | 903 |
| 2 | Greystar | Haywood Reserve Apartments | Greenville | SC | 899 |
| 3 | Greystar | Riviera at Seaside Apartments | Mt Pleasant | SC | 893 |
| 4 | Greystar | Arrogate Village | Summerville | SC | 885 |
| 5 | Greystar | Legacy Haywood Apartments | Greenville | SC | 884 |
South Dakota | |||||
| 1 | Real Property Management Express | Graystone Heights | Sioux Falls | SD | 842 |
| 2 | Apartments by Design | Meadowbrook Apartments | Sioux Falls | SD | 831 |
| 3 | – | The Village at Three Fountains | Sioux Falls | SD | 814 |
| 4 | Core Living | The Pines at Rapid City | Rapid City | SD | 796 |
| 5 | Heartland Property Management | Dakota Pointe Apartments | Sioux Falls | SD | 774 |
Tennessee | |||||
| 1 | RAM Partners | Overlook at Farragut | Knoxville | TN | 902 |
| 2 | RAM Partners | Foxland Crossing | Gallatin | TN | 900 |
| 3 | Greystar | The Cameron at Franklin Park | Franklin | TN | 886 |
| 4 | Flournoy Companies | Aventine Northshore | Knoxville | TN | 883 |
| 5 | Greystar | Vintage at the Avenue | Murfreesboro | TN | 879 |
Texas | |||||
| 1 | Greystar | Encore Montrose | Houston | TX | 907 |
| 2 | Tipton Asset Group | Parkside Grand Parkway | Katy | TX | 906 |
| 3 | Greystar | Elan Addison Grove | Addison | TX | 901 |
| 4 | Greystar | The Arts Apartments | Dallas | TX | 898 |
| 5 | Greystar | Novel Deep Ellum | Dallas | TX | 898 |
Utah | |||||
| 1 | Greystar | Hardware Apartments | Salt Lake City | UT | 883 |
| 2 | – | Kay’s Crossing | Layton | UT | 874 |
| 3 | Rockworth Companies | The Ridge Apartment Homes | Sandy | UT | 865 |
| 4 | Vertex Property Management | 200 Cityview Apartments | Provo | UT | 864 |
| 5 | Mountain States Property Management | Seasons at Murray Crossing | Murray | UT | 863 |
Virginia | |||||
| 1 | Greystar | High Street View Luxury Apartments | Williamsburg | VA | 918 |
| 2 | Northwood Ravin | Preserve at Westfields | Chantilly | VA | 890 |
| 3 | Greystar | Bailey’s Crossing Apartments | Alexandria | VA | 882 |
| 4 | Greystar | The Pointe at New Town Apartments | Williamsburg | VA | 867 |
| 5 | LMC | Lumen at Tysons | Tysons | VA | 867 |
Vermont | |||||
| 1 | Rieley Properties | Finney Crossing Apartments | Williston | VT | 757 |
| 2 | S.D. Ireland Properties | Bayberry Commons Apartments | Burlington | VT | 656 |
| 3 | – | Sunrise Manor | Brighton | VT | 644 |
| 4 | – | Mountain Haus | Stowe | VT | 628 |
| 5 | Redstone | Redstone Lofts | Burlington | VT | 621 |
Washington | |||||
| 1 | Greystar | The Luke Apartments | Redmond | WA | 881 |
| 2 | Avenue5 Residential | Whimsical Pig | Spokane Valley | WA | 878 |
| 3 | Greystar | Bella Tess | Spokane Valley | WA | 865 |
| 4 | Greystar | Brookline Townhomes | Spokane Valley | WA | 861 |
| 5 | Greystar | The Luna Apartments | Seattle | WA | 861 |
Wisconsin | |||||
| 1 | Bozzuto Group | 7SEVENTY7 | Milwaukee | WI | 906 |
| 2 | Mandel Group | The North End | Milwaukee | WI | 866 |
| 3 | Toonen Properties | North Shore Apartments | Menasha | WI | 854 |
| 4 | Mandel Group | DoMUS | Milwaukee | WI | 853 |
| 5 | Karademas Management | Applegate Estates | Appleton | WI | 852 |
West Virginia | |||||
| 1 | Manor Communities | Pikeview Manor Apartments | Beckley | WV | 885 |
| 2 | Manor Communities | Country Club Apartments | Huntington | WV | 863 |
| 3 | Manor Communities | Roxalana Hills Apartments | Charleston | WV | 852 |
| 4 | – | Royal Oaks Apartments | Huntington | WV | 844 |
| 5 | Pope Properties | The Berkshire | Parkersburg | WV | 819 |
Wyoming | |||||
| 1 | – | Sunridge | Casper | WY | 787 |
| 2 | CSM Corporation | Mountain View Apartments | Gillette | WY | 779 |
| 3 | UV Residential | Aspen Meadows Apartments | Jackson | WY | 774 |
| 4 | Rockworth Property Management | Sundance Apartments | Cheyenne | WY | 769 |
Contact Us
Why the Reputation Score Matters
Measured on a scale of 0 to 1,000, our Reputation Score is an index of the digital presence of business locations spanning more than 70 industries. Reputation Score looks at a location’s sentiment, visibility, and engagement across nine elements
Unlike other industry report cards, Reputation Score delivers actionable insights helping businesses streamline operations and drive revenue gains.
What Does It Take to Be a Top Property?
Only 40% of all the locations we examined have accumulated 10 or more customer reviews in the last 12 months.
We culled the Top 500 from 70,000+ properties and found…
- The highest rated do more than get great reviews
- There is a wide disparity between leaders and laggards
- The property management industry is in the middle of the pack
- Warm weather locations are winning
- New England has nowhere to go but up
What Are Residents Saying About Their Experience? Here are Two Areas for Property Management Firms to Focus On…
Property Management is about real assets — but, overwhelmingly, what residents are commenting about online is the service they receive at the properties. When we took a closer look at the themes emerging from our analysis, here’s what we found:
- Own the Moment and Deliver a Great Experience
- You Need to Improve the Rental Office
Equalizing Against The Great Disruptor: COVID-19
The ripple effects of economic dislocation, changing attitudes toward work and a reshifting of priorities is leading to one of the most significant relocations over the past half century – and property managers everywhere are still adapting.
- Digital: The Driver of the Customer Journey
- Reviews: More Important Than Ever
Why Google Matters for Reputation Experience Management (RXM)
When property managers use customer feedback to improve your locations, you get more reviews from tenants, which means you are more visible and more likely to be chosen — a virtuous cycle that drives potential tenants to your location. We call this systematic management of reviews to get found, chosen, and better reputation experience management. Today, reputation experience management begins with Google.
Managing Your Reputation Is No Longer Optional – But It Doesn’t Have To Be a Burden
Here are six recommendations to improve visibility, sentiment and engagement with resident communities and prospective tenants… and earn a higher overall Reputation Score.
Top US Properties & Brands
Learn how your properties are performing on visibility, sentiment, engagement and overall Reputation score. Contact us to see how you rank against your competitors and to get a free assessment. Contact us today (1-800-888-0924) for a free assessment!
Top 500 US Properties
Top 500 US Properties
Rank Brand Property City State Score 1 Greystar Henry Hall Apartments New York NY 929 2 Greystar High Street View Luxury Apartments Williamsburg VA 918 3 Bozzuto Group The Kensington Boston MA 916 4 B&F Properties The Crest at Elm Tree Mount Joy PA 914 5 Greystar Caspian Delray Beach Apartments Delray Beach FL 913 6 Greystar 2 Bayshore Luxury Waterfront Apartments Tampa FL 910 7 MAA Retreat at Magnolia Parke Gainesville FL 910 8 Greystar Kalaeloa Rental Homes Kapolei HI 907 9 Greystar Encore Montrose Apartments Houston TX 907 10 Greystar Overture Dr. Phillips Orlando FL 906 11 The Tipton Group Parkside Grand Parkway Katy TX 906 12 The Champion Companies Peyton Park Hilliard OH 906 13 Bozzuto Group 7SEVENTY7 Milwaukee WI 906 14 Greystar Fair Hills Apartments Williston ND 903 15 Greystar Maddox South End Charlotte NC 903 16 RAM Partners Greystone at Oakland Apartments Leesburg GA 903 17 Greystar The Mason Ladson SC 903 18 NTS Hurstbourne Grand Apartments Louisville KY 903 19 RAM Partners Greystone at Columbus Park Columbus GA 902 20 RAM Partners Overlook at Farragut Knoxville TN 902 21 Greystar Ashton South End Apartments Charlotte NC 901 22 Greystar Estuary Apartments Weehawken NJ 901 23 Greystar Elan Addison Grove Addison TX 901 24 Greystar The Retreat at Trinity Apartments Trinity FL 900 25 Greystar Elizabeth Square Apartments Charlotte NC 899 26 Greystar Haywood Reserve Apartments Greenville SC 899 27 Greystar Sofia Coral Gables Apartments Coral Gables FL 899 28 Greystar The Arts Apartments Dallas TX 898 29 Greystar Novel Deep Ellum Dallas TX 898 30 Towne Properties Bent Tree Piqua OH 898 31 Axiom Properties Pine Ridge Apartments Moline IL 898 32 Greystar Wayford at Concord Concord NC 896 33 Greystar Overture Domain Austin TX 896 34 Manor Communities Powder Mill Apartments York PA 896 35 Cortland Management, LLC Cortland Brackenridge San Antonio TX 896 36 Tablerock Residential The Farmstead Apartments Nampa ID 896 37 Greystar Provence at Valencia Apartments Santa Clarita CA 895 38 Greystar Creekside and Spring Creek Apartments Corvallis OR 895 39 Greystar Inspira Apartments Naples FL 894 40 Greystar Bridges at Kendall Place Miami FL 894 41 Greystar Magnolia Terrace Charlotte NC 894 42 Avenue5 Residential Enclave at Arrowhead Peoria AZ 894 43 Greystar Riviera at Seaside Apartments Mt Pleasant SC 893 44 Greystar Citadel Tech Ridge Austin TX 893 45 Cortland Management, LLC Indigo Park by Cortland Baton Rouge LA 893 46 Greystar Lakeyard District The Colony TX 893 47 Lincoln Property Company The Maxwell Frisco TX 892 48 Cortland Management, LLC Cortland Presidio West Fort Worth TX 892 49 Greystar Access Culver City Culver City CA 892 50 Praxm Management Flats at Springhurst Louisville KY 892 51 Cortland Management, LLC Cortland Brighton Bay St. Petersburg FL 891 52 Greystar The Westerly Houston TX 890 53 Northwood Ravin Preserve at Westfields Apartment Homes Chantilly VA 890 54 Cortland Management, LLC Cortland One Twenty One The Colony TX 889 55 Cortland Management, LLC Cortland Vizcaya Houston TX 889 56 Cortland Management, LLC Cortland Viridian Decatur GA 889 57 Cortland Management, LLC Cortland at the Village Smyrna GA 888 58 Towne Properties Millcroft Apartments & Townhomes Milford OH 888 59 Cortland Management, LLC Cortland Presidio East Fort Worth TX 888 60 Greystar Element Ballantyne Charlotte NC 888 61 Avenue5 Residential Sorano Moreno Valley CA 888 62 Bozzuto Group The Cooper Chicago IL 887 63 Cortland Management, LLC Cortland Phillips Creek Ranch Frisco TX 887 64 Greystar Breakers Corpus Christi TX 887 65 Cortland Management, LLC Cortland Mirror Lake Apopka FL 887 66 Greystar The Cameron at Franklin Park Apartments Franklin TN 886 67 Greystar Roosevelt Lofts Los Angeles CA 886 68 Bozzuto Group Left Bank at K Station Chicago IL 886 69 Greystar 360 Degrees Apartments Centennial CO 886 70 Greystar Ravina Apartment Homes Austin TX 886 71 BH Management Services West M Apartments Lake Charles LA 886 72 NTS The Willows Apartments Louisville KY 885 73 Manor Communities California Apartments Absecon NJ 885 74 Greystar Arrogate Village Summerville SC 885 75 Cortland Management, LLC The Hamptons at RTP by Cortland Durham NC 885 76 BH Management Services Park at Johns Creek Apartments Suwanee GA 885 77 Greystar 3 Journal Square Apartments Jersey City NJ 885 78 Manor Communities Pikeview Manor Apartments Beckley WV 885 79 Price Brothers Management Bremerton Park Apartments Prairie Village KS 884 80 Greystar Legacy Haywood Apartments Greenville SC 884 81 Greystar 24Eleven Washington Houston TX 884 82 Block Multifamily Group The Grand Apartments Kansas City MO 884 83 Cortland Management, LLC Lansbrook at Twin Creeks Allen TX 884 84 Greystar The Waypointe Norwalk CT 884 85 Greystar Overture Greenville Greenville SC 884 86 AJH Management Infinity Harbor Point Stamford CT 884 87 Flournoy Companies Aventine Northshore Knoxville TN 883 88 Greystar Hardware Apartments Salt Lake City UT 883 89 Greystar Urbana Apartments Orlando FL 883 90 Greystar Copper Ridge Corpus Christi TX 883 91 Greystar Bailey’s Crossing Apartments Alexandria VA 882 92 Greystar The Florence at The Harbor Rockwall TX 882 93 RAM Partners Greystone Farms Reserve Columbus GA 882 94 Greystar Plaza at Westchase Apartments Houston TX 882 95 Cortland Management, LLC Cortland Halstead Houston TX 882 96 Greystar Trinity Exchange Luxury Apartments Trinity FL 882 97 DHS Management Company Boulevard Apartments Auburn Hills MI 882 98 Greystar Indigo Apartments Austin TX 881 99 Greystar Aqua at Millenia Apartments Orlando FL 881 100 Greystar Clear Creek Meadows Apartments Copperas Cove TX 881 101 Greystar Circa LA Apartments Los Angeles CA 881 102 Bozzuto Group Essex on the Park Chicago IL 881 103 Greystar The Luke Apartments Redmond WA 881 104 Cortland Management, LLC Cortland Bermuda Lake Brandon FL 880 105 Greystar The Gramercy Apartments Raleigh NC 880 106 Greystar 555 Ross Apartments Dallas TX 880 107 Greystar The Mondrian Cityplace Luxury Apartments Dallas TX 880 108 Greystar 442 Residences Long Beach CA 879 109 Greystar Vintage at The Avenue Murfreesboro TN 879 110 Greystar The Brownstones at Englewood Apartments Englewood NJ 879 111 Greystar Rosehill Preserve Apartments Orlando FL 879 112 Cortland Management, LLC Attiva Central Park Grand Prairie TX 879 113 Greystar Sanctuary at West Port Apartments Port Orange FL 879 114 Lincoln Property Company Arlo Memorial Houston TX 879 115 DART Properties Hidden Lakes Apartments Village of Clarkston MI 879 116 Greystar Echelon at Odenton Apartments Odenton MD 878 117 Bozzuto Group The Fitzgerald at UB Midtown Baltimore MD 878 118 Greystar Chancery Square Apartments Morristown NJ 878 119 Greystar City Place Apartments Houston TX 878 120 Woodruff Property Management Swallowtail Flats Columbus GA 878 121 Cortland Management, LLC Cortland 3131 Decatur GA 878 122 Avenue5 Residential Whimsical Pig Spokane Valley WA 878 123 Greystar The Westheimer Houston TX 878 124 Greystar 1 Kennedy Flats Apartments Danbury CT 878 125 Greystar The Sawyer Providence Farm Charlotte NC 878 126 Chelsea Management Berkeley Trace Apartments Bensalem PA 877 127 Cortland Management, LLC Cortland Windsong Ranch Prosper TX 877 128 Greystar Creekwood Apartments Irving TX 877 129 Greystar The Morgan at Chapel Hill Apartments Chapel Hill NC 877 130 RAM Partners The Cove at Creekwood Park Lenoir City TN 877 131 Greystar Timberlinks at Denton Apartments Denton TX 877 132 Greystar The Prescott at Concord Concord MA 877 133 Greystone Properties Greystone Farms Columbus GA 877 134 Lincoln Property Company The Star Houston TX 877 135 Greystar Latitude Med Center Apartments Houston TX 877 136 Lincoln Property Company Victoria Place Apartments Orlando FL 876 137 Greystar Novel Bishop Arts by Crescent Communities Dallas TX 876 138 Greystar Arbors at Maitland Apartments Orlando FL 876 139 Ram Partners Foxland Crossing Gallatin TN 876 140 Cortland Management, LLC Cortland Glade Parks Euless TX 876 141 The Connor Group Highland Station Louisville KY 876 142 Keller Investment Properties Maravilla Apartments Glendale AZ 876 143 LumaCorp Inc. Newport Apartments Mesquite TX 876 144 Bozzuto Group The Upton Rockville MD 876 145 Greystar The Dakota Apartments Raleigh NC 875 146 Greystar Elan Heights Apartments Houston TX 875 147 Cortland Management, LLC Cortland Addison Circle Addison TX 875 148 Freeman Webb South Wind Apartment Homes Franklin TN 875 149 Greystar Parq on Speer Apartments Denver CO 875 150 Oakwood Management Cumberland Links Pataskala OH 875 151 Cortland Management, LLC The Boulevard at Deer Park Deer Park TX 874 152 Greystar EMME Chicago Apartments Chicago IL 874 153 none/unknown Kay’s Crossing Layton UT 874 154 Greystar Overture Frisco Frisco TX 874 155 Cortland Management, LLC Cortland World Gateway Orlando FL 874 156 Towne Properties Beaver Ridge Run Dayton OH 874 157 Friedman Communities Heronwood Apartments Fort Myers FL 874 158 Cortland Management, LLC Cortland Midtown East Raleigh NC 874 159 Unknown Cross Creek Apartments Brunswick OH 874 160 Greystar Villas on the Hill Apartments Temple TX 874 161 The PFD Group Chestnut Ridge Apartments Baton Rouge LA 873 162 AMLI Residential AMLI Denargo Market Denver CO 873 163 Greystar Legacy Village Mooresville NC 873 164 Greystar Union Pointe Apartments Longmont CO 873 165 Millcreek Residential Modera 55 Morristown NJ 873 166 Greystar Watermark at the Grove Elgin IL 873 167 BH Management Services Prentiss Creek at Downers Grove Downers Grove IL 873 168 Cortland Management, LLC Cortland on Coyote Ridge Carrollton TX 873 169 Towne Properties Lawrence Landing Apartments Indianapolis IN 872 170 Simpson Property Group Artisan Station Apartments Suwanee GA 872 171 Tonti Propertiers Tonti Lakeside Apartments Dallas TX 872 172 Greystar The McKenzie at Crescent Village Eugene OR 872 173 Greystar The Banks at West Fork Murfreesboro TN 872 174 Cortland Management, LLC Auburn Glenn Apartments Atlanta GA 872 175 Bozzuto Group OneEleven Chicago IL 871 176 Greystar Evans Ranch Aoartments San Antonio TX 871 177 Greystar Rustico at Fair Oaks Apartments Boerne TX 871 178 Greystar Overture Providence Charlotte NC 871 179 Cortland Management, LLC Cortland Powers North Colorado Springs CO 871 180 Charter Properties Kingsley Apartments Fort Mill SC 871 181 Greystar Kapolei Lofts Kapolei HI 871 182 Greystar Destinations Alexander North Las Vegas NV 871 183 AMLI Residential AMLI Evanston Evanston IL 871 184 Cortland Management, LLC Cortland North Beach Fort Worth TX 871 185 Cortland Management, LLC Cortland Cotswold Charlotte NC 871 186 Greystar Plantation Colony Apartments Plantation FL 871 187 Cortland Management, LLC Cortland Reunion Kissimmee FL 871 188 Greystar Atlantic at Parkridge Irmo SC 870 189 Greystar Laureat Fort Lauderdale FL 870 190 Richardson Properties, LLC Bowman Pointe Little Rock AR 870 191 RE Carroll Management Company Berrington Village Apartments Asheville NC 870 192 Cortland Management, LLC Cortland Hunter’s Creek Kissimmee FL 870 193 RAM Partners Greystone Summit Columbus Columbus GA 870 194 Cortland Management, LLC Cortland Riverside Fort Worth TX 870 195 Greystar The Woodford on Mockingbird Midland TX 870 196 IDM Acero North Valley Phoenix AZ 870 197 Greystar Glenwood at Grant Park Atlanta GA 870 198 Axiom Properties The Ponds on Plum Grove Roselle IL 870 199 Greystar Willow Springs Apartments Pasadena TX 869 200 IGC Residential Property Management The Fields of New Durham Westville IN 869 201 Greystar Watermark Seaport Apartments Boston MA 869 202 CWS Marq Midtown 205 Charlotte NC 869 203 Van Rooy Companies The Globe Apartments Grand Rapids MI 869 204 Greystar North Bethany Ridge Portland OR 869 205 Kettler Element 28 Bethesda MD 869 206 The Radco Companies Lakeside at Winter Park Winter Park FL 869 207 Continental Realty Corporation Carolina Point Apartments Greenville SC 869 208 Smartland Smartland Breakwater Tower Apartments Cleveland OH 869 209 Fidelity Management Park Place One Apartments Philadelphia PA 869 210 Mill Creek Residential Modera Metro Dadeland Miami FL 869 211 Redbrix Property Group The Brix Apartments Dallas TX 869 212 Bozzuto Group Spoke Chicago IL 869 213 Greystar Hudson at East Orlando FL 869 214 Greystar Provenza at Indian Trail Indian Trail NC 869 215 RAM Partners Greystone Falls Columbus GA 868 216 Axiom Properties Lincolnshire West Apartments DeKalb IL 868 217 Greystar Elan Inwood Dallas TX 868 218 The Connor Group Estates at New Albany Columbus OH 868 219 Cortland Management, LLC Cortland Jubilee Park Orlando FL 868 220 Bozzuto Group The Courts of Devon Gaithersburg MD 868 221 AvalonBay Communities Avalon Marlborough Marlborough MA 868 222 Greystar Elan River District Fort Worth TX 868 223 Lincoln Property Company Point Loma Woods Bedford TX 868 224 BH Management Services The Adair Apartments Sandy Springs GA 868 225 Tablerock Residential Arboretum at Barber Station Boise ID 868 226 ConAm Apartments Vibe Apartments Fort Collins CO 867 227 Cortland Management, LLC Cortland Legacy Frisco TX 867 228 Greystar The Guild Charleston SC 867 229 Cortland Management, LLC Cortland Ridglea Fort Worth TX 867 230 Greystar Ascent Uptown Charlotte NC 867 231 Greystar Northshore Place Portland TX 867 232 NTS Willow Lake Apartments & Townhomes Indianapolis IN 867 233 RAM Partners Solis Carraway Chamblee GA 867 234 Greystar The Pointe at New Town Williamsburg VA 867 235 LMC Lumen Apartment Homes Tysons VA 867 236 Greystar Adaire Tysons VA 867 237 Greystar Canyon Woods San Ramon CA 867 238 Greystar Chestnut Hill Village Philadelphia PA 867 239 Greystar Grand Oaks at Crane Creek Apartments Augusta GA 866 240 Unknown Media Station Apartments Media PA 866 241 Peak Management Ridges of Cascade Grand Rapids MI 866 242 Cortland Management, LLC Attiva Denton Denton TX 866 243 Holland Residential Cadence at Union Station Denver CO 866 244 Greystar Garrett West Durham NC 866 245 Cortland Management, LLC Cortland Preston North Frisco TX 866 246 Greystar Lineage at Willow Creek Beaverton OR 866 247 Mandel Group The North End Milwaukee WI 866 248 Pointe Management Group Saddle Ridge Ashburn VA 866 249 Northland Hartford 21 Hartford CT 866 250 Greystar Cobalt Lofts Harrison NJ 866 251 Cortland Management, LLC Bowery Bayside by Cortland Tampa FL 866 252 Greystar Encore Swiss Avenue Dallas TX 866 253 Greystar The Reserve at the Boulevard Yaphank NY 865 254 Greystar 400 Belmont Apartments Smyrna GA 865 255 K&D Oliver House Shaker Heights OH 865 256 Fieldstone Properties Scarsdale Fairway Hartsdale NY 865 257 Greystar Crosstown at Chapel Hill Chapel Hill NC 865 258 Rockworth Companies The Ridge Apartment Homes Sandy UT 865 259 Billingsley Company Harper’s at The Sound Dallas TX 865 260 Freeman Webb The Whitney Franklin Franklin TN 865 261 Greystar Elan City Center Raleigh NC 865 262 Greystar Bella Tess Spokane Valley WA 865 263 The Michelson Organization The Trails at Rock Creek Houston TX 865 264 Cortland Management, LLC Cortland Copper Springs Houston TX 865 265 GSC Franklin Woods Apartments Chapel Hill NC 865 266 Cortland Management, LLC Stoneleigh at Bear Creek by Cortland Euless TX 865 267 RAM Partners The Retreat at Arden Village Apartments Columbia TN 864 268 AMLI Residential AMLI at Interlocken Broomfield CO 864 269 Peg Property Group 200 Cityview Apartments Provo UT 864 270 Urby Stamford Urby Stamford CT 864 271 Greystar Piedmont House Atlanta GA 864 272 Greystar Circa Uptown Charlotte NC 864 273 Greystar Braunfels Place Apartment Homes New Braunfels TX 864 274 AMLI Residential AMLI Park Avenue Denver CO 864 275 Lincoln Property Company west77 Apartments Chicago IL 864 276 Hayman Company 601 Bond Apartments Grand Rapids MI 864 277 Greystar Novel Montford Park Charlotte NC 864 278 MAA Colonial Grand at Lake Mary Lake Mary FL 864 279 2B Residential 1400 Russell Apartments St. Louis MO 864 280 Unknown West Brook Houston TX 864 281 Greystar The Reserve at Ellis Crossing Durham NC 864 282 Greystar Residence at North Penn Oklahoma City OK 864 283 Greystar One Hermann Place Houston TX 864 284 Cortland Management, LLC Cortland Sugar Land Richmond TX 864 285 Greystar Mountain View Crossing Wayne NJ 864 286 RAM Partners Greystone Summit Forsyth Cumming GA 864 287 Unknown Deer Creek Apartments Princeton Meadows NJ 864 288 Wood Residential Services Alta Green Mountain Lakewood CO 863 289 Manor Communities Country Club Apartments Huntington WV 863 290 Unknown Western Hills Apartments Nashville TN 863 291 Arcadia Management The Lyric at Carleton Place St Paul MN 863 292 Mountain States Property Management Seasons at Murray Crossing Murray UT 863 293 Greystar Overture Sugar Land Sugar Land TX 863 294 Greystar Retreat at the Rim San Antonio TX 863 295 Greystar Picasso Brentwood Los Angeles CA 863 296 PMR Companies Panton Mill Station South Elgin IL 863 297 Greystar The Mark at Cityscape Apartments Boca Raton FL 863 298 Wood Residential Services Alta Champions Circle Apartments Fort Worth TX 863 299 Unknown Falls of Maplewood Apartments Houston TX 863 300 Greystar Ellison on Broad Apartments Greenville SC 863 301 Cortland Management, LLC Cortland Vue Kingsland Houston TX 863 302 IDM Acero Cooley Station Apartments Gilbert AZ 863 303 Oddo Development Hunter’s Pointe Apartments and Townhomes Overland Park KS 863 304 Cortland Management, LLC Preserve on Fredericksburg by Cortland San Antonio TX 862 305 Unknown The Life at Forest View Clute TX 862 306 Avenue5 Residential Aura Bluffview Dallas TX 862 307 Unknown The Tides at Lakeshore East Chicago IL 862 308 Greystar The Standard Apartments Scottsdale AZ 862 309 Greystar Ascend Waterleigh Winter Garden FL 862 310 Unknown ECCO On Orange Apartments Orlando FL 862 311 Unknown Vintage Foxland Gallatin TN 862 312 Billingsley Company Bleecker Street: The Neighborhoods at The Sound Dallas TX 862 313 Greystar Storyline Apartments Portland OR 862 314 Greystar Grand Mason at Waterside Estates Apartments Richmond TX 862 315 Cortland Management, LLC Vistas at Hackberry Creek Irving TX 862 316 RAM Partners Greystone At The Woodlands Columbus GA 862 317 Greystar West Koenig Flats Apartment Homes Austin TX 862 318 Greystar Overture Stone Oak San Antonio TX 862 319 Greystar Carden Place Apartments Mebane NC 862 320 Unknown The Lexington at Valley Ranch Irving TX 862 321 Cortland Management, LLC Cortland West Boynton Boynton Beach FL 862 322 Arcadia Management RAY St Paul MN 862 323 Eos Real Estate Management Group Rosemont Brookhaven Bellport NY 862 324 RAM Partners Greystone Summit Knoxville TN 862 325 Legend Management Group Elms at Century Germantown MD 861 326 K&D The Residences at Hanna Cleveland OH 861 327 Bozzuto Group Washington Crossing Woburn MA 861 328 Lincoln Property Company Sevona Park Row Houston TX 861 329 K&D Summerwood Commons Cleveland OH 861 330 Lincoln Property Company Lincoln at Dilworth Charlotte NC 861 331 Stout Management Company Acerno Villas Apartment Homes Las Vegas NV 861 332 Avenue5 Residential Parq 170 at City Center Manassas Park VA 861 333 Greystar The Lanthian Apartments New York NY 861 334 BH Management Services Ansley Place Apartments Houma LA 861 335 Cortland Management, LLC Cortland Boca Raton Boca Raton FL 861 336 Greystar Brookline Townhomes Spokane Valley WA 861 337 Oddo Development Bradford Pointe Apartments and Townhomes Overland Park KS 861 338 1st Lake Properties Bella Ridge South Apartments River Ridge LA 861 339 RKW Residential Greenside Charlotte NC 861 340 Greystar The Luna Apartments Seattle WA 861 341 Greystar The Drake Apartments Bowling Green KY 860 342 Core Living Maven Apartments Burnsville MN 860 343 Cortland Management, LLC Cortland Decatur East Decatur GA 860 344 Greystar The Atworth at Mellody Farms Vernon Hills IL 860 345 Madison Communities Aspire at James Island Charleston SC 860 346 Greystar Mosaic South End Apartments Charlotte NC 860 347 Greystar Xavier Chicago IL 860 348 Greystar Destinations Spring Valley Las Vegas NV 860 349 HTG Princeton Park Princeton FL 860 350 Cortland Management, LLC The Aster by Cortland Dallas TX 860 351 Bozzuto Group Meriel Marina Bay Quincy MA 860 352 Greystar Montelago Apartments Houston TX 860 353 Cortland Management, LLC Attiva Lewisville Lewisville TX 859 354 Alliance Residential (Now Greystar) Artessa Peoria AZ 859 355 Cortland Management, LLC Cortland Med Center Houston TX 859 356 Greystar Windermere Cay Winter Garden FL 859 357 Somerset Apartment Management Dogwood Creek Apartment Homes Collierville TN 859 358 IRT Living Arbors River Oaks Apartment Homes Memphis TN 859 359 Millcreek Residential Modera Jackson Seattle WA 859 360 Lincoln Property Company The Millennium Westshore Tampa FL 859 361 FDC Management Los Arbolitos Apartments Huntington Beach CA 859 362 Greystar Overture Flower Mound Flower Mound TX 859 363 Greystar McHenry Row Apartments Baltimore MD 859 364 Lincoln Property Company One Dallas Center Dallas TX 859 365 Timberland Partners Parkway Lakeside O’Fallon IL 859 366 Greystar Baypoint Apartments Corpus Christi TX 859 367 Cortland Management, LLC Cortland Bryan Place Dallas TX 859 368 Lincoln Property Company The Lakes Bellevue Apartments Nashville TN 859 369 City Gate Residential Del Sol on Royal Lane Dallas TX 859 370 MAA Colonial Grand at Seven Oaks Wesley Chapel FL 858 371 Westrum Development Company Luxor Lifestyle Apartments Norristown PA 858 372 Greystar Fifty02 Westover Hills San Antonio TX 858 373 Greystar The Franklin Delray Apartments Delray Beach FL 858 374 Unknown Midtown 29 Miami FL 858 375 Unknown Merritt Station Apartments Meriden CT 858 376 Greystar Woodland Trails Oklahoma City OK 858 377 Greystar Boardwalk Research San Antonio TX 858 378 RE Carroll Management Company Carroll at Rivery Ranch Georgetown TX 858 379 Greystar Encore 281 Apartments San Antonio TX 858 380 Greystar Whitehall Parc Charlotte NC 858 381 Greystar Anderson Flats Raleigh NC 858 382 MAA The Paddock Club Gainesville Gainesville FL 858 383 McWhinney Railway Flats Apartments Loveland CO 858 384 Greystar Elan Williamsburg Apartments Williamsburg VA 858 385 Greystar Elan Crockett Row Apartments Fort Worth TX 858 386 Diamond Asset Mangement & Realty Residence at West Beach Galveston TX 858 387 Greystar 1133 on the Square Decatur GA 858 388 Greystar Central Square at Watermark Apartments Mt. Pleasant SC 857 389 Greystar Ascent Midtown Apartments Atlanta GA 857 390 Greystar Crest On Providence Apartments Charlotte NC 857 391 Greystar South Main Station Longmont CO 857 392 South Oxford Management Vintage at Plantation Bay Jacksonville FL 857 393 Tonti Properties Oakhaven Apartments Carrollton TX 857 394 Walton Communities The Legacy At Walton Green Augusta GA 857 395 Capstone Multi-Family Group Falcon Pointe Apartments Winston-Salem NC 857 396 Greystar Monterey Townhouse Monterey CA 857 397 TGM Communities TGM Ridge Manassas VA 857 398 Greystar Timberhill Meadows Apartments Corvallis OR 857 399 IDM Acero Estrella Commons Goodyear AZ 857 400 HH Hunt Abberly Solaire Garner NC 856 401 Greystar Avia Richmond VA 856 402 RE Carroll Management Greymont Village Apartments Asheville NC 856 403 WestCorp Management Group Evolve Apartments Henderson NV 856 404 The Connor Group Southpark Morrison Charlotte NC 856 405 Greystar Stonebrook Sanford FL 856 406 Cortland Management, LLC Town Center by Cortland Houston TX 856 407 Lincoln Property Company Aventura Crossroads Cary NC 856 408 Investors Management & Marketing, Inc. Hawk Pointe Apartments Bismarck ND 856 409 Greystar 75 West Dallas TX 856 410 Greystar Steelworks HARRISON NJ 856 411 Cortland Management, LLC The Covington on Cherry Creek by Cortland Denver CO 856 412 Unknown West Wind Apartments Irving TX 856 413 Greystar Presidio at Rancho Del Oro Oceanside CA 856 414 Greystar Elan Uptown Minneapolis MN 856 415 Insula The Loop at Wedgewood Lakeland FL 856 416 Ackermann Group Austin Park Apartments Miamisburg OH 856 417 BH Management Services The Estates at Park Avenue Orlando FL 856 418 NTS Lake Clearwater Apartments Indianapolis IN 856 419 Greystar Capital Place at Southwood Tallahassee FL 855 420 Greystar Loft One35 Charlotte NC 855 421 Greystar Watervue Apartments Lake Charles LA 855 422 Greystar The Haynes House Atlanta GA 855 423 Greystar 1600 Callowhill Philadelphia PA 855 424 Greystar Estraya Georgetown Georgetown TX 855 425 Greystar Everleigh Forestwood Dallas TX 855 426 Greystar 1401 S. State Apartments Chicago IL 855 427 Greystar Montaje Somerville MA 855 428 Greystar Waterwalk at Shelter Cove Towne Centre Hilton Head Island SC 855 429 Manor Communities Grampian Hills Apartments Williamsport PA 855 430 Greystar Overlook at Huntcrest Suwanee GA 855 431 Cortland Management, LLC Cortland Broomfield Broomfield CO 854 432 Sunrise Management and Consulting Van Allen Apartments Rensselaer NY 854 433 MAA The Paddock Club Tallahassee Tallahassee FL 854 434 Hunter Lafayette Properties The Bluffs Apartments Lafayette IN 854 435 Hatley Properties Twin Oaks Apartments Tahlequah OK 854 436 Weinstein Properties Bexley River Walk Flower Mound TX 854 437 Richardson Properties The Pointe Brodie Creek Apartments Little Rock AR 854 438 Inland Residential JTB Apartments Jacksonville FL 854 439 Toonen Properties North Shore Apartments Menasha WI 854 440 Flournoy Companies Rock Island Ridges at Riverchase Phenix City AL 854 441 The Dinerstein Companies Vantage Med Center Houston TX 854 442 North Coast Mirabella Apartments Houston TX 854 443 Hilltop Residential Landings of Conroe Apartments Conroe TX 854 444 Cortland Management, LLC Cortland Bayport Tampa FL 854 445 RAM Partners Greystone at Riverchase Phenix City AL 854 446 Orion Property Group Stone Oak Apartments Independence MO 854 447 Cherette Group Westown at Wilson Apartment Homes Grand Rapids MI 854 448 Greystar The Eddy Boston MA 853 449 Bozzuto Group Woodfall Greens Brooklyn Park MD 853 450 Cortland Management, LLC San Brisas Chandler AZ 853 451 Greystar Oberlin Court Raleigh NC 853 452 Cortland Management, LLC The Meridian by Cortland Columbus OH 853 453 Pinnacle Sygnii Tigard OR 853 454 Greystar San Paloma Houston TX 853 455 Switzenbaum and Associates River’s Bend Apartments Carneys Point NJ 853 456 Metropolitian Management Group The Reserve at Gring’s Mill Wyomissing PA 853 457 K&D The Residences at 668 Cleveland OH 853 458 Mandel Group DoMUS Milwaukee WI 853 459 Windsor Communities Crescent at Fells Point by Windsor Baltimore MD 853 460 FCI Residential The Fitzgerald Channelside Tampa FL 853 461 Greystar Viktoria Apartments Seattle WA 853 462 Greystar Zinc Cambridge MA 853 463 Greystar Centric Gateway Charlotte NC 853 464 Greystar Coldwater Austin TX 852 465 Manor Communities Roxalana Hills Apartments Charleston WV 852 466 Greystar The Greens of Fossil Lake Fort Worth TX 852 467 Greystar Acoma Denver CO 852 468 Dayrise Residential Arbor Place Apartments Douglasville GA 852 469 Greystar 1000 West Apartments Charleston SC 852 470 Greystar The Standard at White House White House TN 852 471 Greystar Markana Albuquerque NM 852 472 Greystar Arlo Buffalo Heights Houston TX 852 473 Holladay Properties Burlington Station Downers Grove IL 852 474 Karademas Management Applegate Estates Appleton WI 852 475 Peak Living Autumn Glen Apartments Taylorsville UT 852 476 Greystar Fourth Street East Oakland CA 852 477 Greystar Tree Apartments Austin TX 852 478 Cortland Management, LLC Reserve at Abbie Lakes by Cortland Canal Winchester OH 852 479 FCI Residential The Park at Kendall Miami FL 852 480 Kettler Rise at the Boro Tysons VA 852 481 Bell Partners The Metropolitan Apartments Raleigh NC 852 482 Greystar The Vue San Pedro CA 852 483 CRC Companies Kendrick Court Apartments Herndon VA 851 484 Signature Poperties Elevate 54 Apartments Graham NC 851 485 Greystar SoMa at Brickell Miami FL 851 486 Windsor Communities Windsor At Mariners Edgewater NJ 851 487 Greystar 3500 Westlake Apartments Austin TX 851 488 BH Management Services Hawthorne Ridge Conroe TX 851 489 Greystar The Bristol Greenville SC 851 490 AJH Management Parkway Lofts Bloomfield NJ 851 491 NuStyle The Slate Apartments Omaha NE 851 492 AMLI Residential AMLI Cherry Creek Glendale CO 851 493 Russo Property Managment Vermella Union Union NJ 851 494 Bozzuto Group 465 North Park Chicago IL 851 495 Cortland Management, LLC Cortland North Brookhaven Chamblee GA 851 496 ESR Auberry At Twin Creeks Allen TX 851 497 Greystar Solana Olde Town Station Arvada CO 851 498 Greystar Stonebridge Ranch Apartments Chandler AZ 851 499 Mill Creek Residential Modera San Pedro Square Apartments San Jose CA 851 500 Arcadia Communities Newberry Lofts on 6th Cincinnati OH 851 Top US Brands
Top US Brands
Rank Brand 1 Avg Rep Score Sentiment 2 Visibility 2 Engagement 2 1 Cortland 798 78 81 82 2 MAA 738 64 78 94 3 AvalonBay Communities 732 82 60 82 4 Greystar 730 69 77 80 5 Bozzuto 719 76 62 85 6 BH Management 701 58 74 70 7 Equity Residential 680 66 67 71 8 Lincoln Property Company 675 68 65 80 9 Edward Rose 641 58 61 84 10 Alliance Residential (Now Greystar) 624 61 61 68 11 Avenue5 Residential 608 56 67 78 12 Essex 600 62 57 85 13 Apartment Management Consultants, LLC 587 55 62 78 14 Pinnacle 575 53 61 65 15 Asset Living 571 47 65 55 16 Morgan Properties 544 51 50 75 17 Irvine Company 516 54 49 79 18 FPI Management 431 55 51 50 19 WinnCompanies 382 63 46 47 20 Envolve Communities 345 45 51 38 1: We created Reputation scores for the largest property management firms in the U.S., as determined by the National Multifamily Housing Council.
2: Sentiment, Visibility and Engagement are based on a 0-100 scale
State Averages & Top Properties Per State
Rep Score is…
502
Rep Score is…
419
Rep Score is…
569
Rep Score is…
467
Rep Score is…
498
Rep Score is…
579
Rep Score is…
544
Rep Score is…
510
#3
Rep Score is…
586
#4
Rep Score is…
584
Rep Score is…
475
Rep Score is…
491
Rep Score is…
539
Rep Score is…
517
Rep Score is…
488
Rep Score is…
530
Rep Score is…
499
Rep Score is…
489
Rep Score is…
432
Rep Score is…
560
Rep Score is…
580
Rep Score is…
493
Rep Score is…
523
Rep Score is…
476
Rep Score is…
515
Rep Score is…
502
Rep Score is…
509
Rep Score is…
565
Rep Score is…
445
Rep Score is…
541
Rep Score is…
528
Rep Score is…
509
#1
Rep Score is…
593
Rep Score is…
560
Rep Score is…
498
Rep Score is…
508
Rep Score is…
500
Rep Score is…
516
Rep Score is…
496
Rep Score is…
565
Rep Score is…
483
Rep Score is…
548
#2
Rep Score is…
587
Rep Score is…
576
Rep Score is…
425
#5
Rep Score is…
581
Rep Score is…
540
Rep Score is…
452
Rep Score is…
477
Rep Score is…
476
Property Management RXMin 2020 and Beyond
As the pandemic continues to impact the way we work and live, uncertainty will persist, and the only way to gain consumer trust is through transparency and a demonstrated willingness to listen, take notes and act on resident feedback.
Using digital channels and virtual technologies to connect with current and prospective residents will help ease concerns about the pandemic and your response to it. Here are some important tips for keeping channels of communication open:
Share information. Use social media for time-sensitive announcements, such as changes in office hours, rent payment policies, available properties and other important information. Be sure to make the updates to your GMB listings, as well.
Share positive feedback. Get a good resident review? Share it with your communities, and — ask for their input while you’re at it. Post positive reviews and testimonials on your website.
Share negative feedback… and any changes made because of it. The more you demonstrate that you take feedback seriously, the more your residents will understand your commitment to making their environment a great place to live.
Continue to engage. Create surveys and social posts that poll residents on important issues, then act on the results. Involving residents in important decisions about the properties where they live inspires good will and strengthens trust.
Methodology
This report is part of Reputation.com’s series of Reputation Reports, analyzing key data and rankings in the most significant industries that matter most to consumers. Founded in 2013, Reputation.com is a SaaS-based platform that manages tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints. The patented algorithms behind the Reputation Score are based on more than a decade of machine learning and data science expertise, providing businesses with a reliable index of brand performance that they can use to make targeted improvements.
1: We analyzed locations with a value of approximately $1,750 a month. We calculated value as the average rent multiplied by the occupation rate for the location. The effect might differ for locations with higher or lower rent, or with low occupation rates.