Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation & CX Management at Forrester Conference
REDWOOD CITY, Calif. — November 7, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform,
today announced its participation at Forrester Research’s CX Europe 2019 with a breakout session titled, “Harnessing Data in the Wild: Game-Changing Strategies for Gaining Actionable CX Insights.” The session will be held at the event on Friday, November 15 in London.
During this presentation, Jason Grier, Chief Customer Officer at Reputation.com, David Hart, Customer Experience Manager at KIA Motors (UK) and David Blackhurst, Central Operations Director for Mitchells and Butlers will discuss why in today’s Feedback Economy, it is essential to tune into what customers are saying about brands online, and to respond appropriately. Attendees will learn how brands can collect and analyze unstructured data for unprecedented insight into the customer experience, and take action to transform that experience to meet & exceed customer needs and expectations.
|WHAT:||Harnessing Data in the Wild: Game-Changing Strategies for Gaining Actionable CX Insights|
|WHO:||Jason Grier, Chief Customer Officer, Reputation.com
David Hart, Customer Experience Manager, Kia Motors (UK)
David Blackhurst, Central Operations Director, Mitchells and Butlers
|WHEN:||November 15, 2019
9:30 a.m. GMT
|WHERE:||CX Europe 2019 Conference
InterContinental London – The O2
Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform that spans the entire customer journey – from finding a location on search, to conversion, to operational improvements that deliver a better customer experience.
The Reputation.com market-leading platform manages tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies in healthcare, retail, automotive, restaurants and others. To learn more, visit www.reputation.com.