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Reputation

Platform Training

Learning is a journey, and here’s your map.

Guides & More

New to Reputation? Join Reputation Academy and start learning today.

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Video - Create a Social Post
Learn how to post on social media using Social Publish.
Video - Review Booster: Customer Perspective
See the flow of Review Booster from the customer perspective.
Video - Social Publish: Post Management & Tasks
Learn how to use Social Publish to for post management and tasks
Reputation Starter Kit
Launching new software can be daunting! We created this Starter Kit to help orient you to the platform for the first time. Use this to learn the Reputation lingo, create a rollout plan to the rest of your team, and explore the many resources at your disposal. Term Dictionary This dictionary was created with new […]
Business Listings: Map Rankings User Guide
Once your business listing is optimized with accurate contact information, hours, images, etc., use Map Rankings to see the impact your efforts have on search rankings. Map Rankings is Reputation’s search ranking tool designed to help business users monitor and optimize their search rankings on Google Maps. With Map Rankings, businesses can gain insights and […]
Video - Reviews Overview
Enlist customer advocates to help improve rankings and ratings for your locations, and easily track and respond to reviews.
Video - Dashboards Overview
An overview of the Dashboards tab in the Reputation platform.
Customer Journey Insights Starter Guide
Dive deeper into customer feedback to better understand what your business is doing well, and where there are opportunities for improvement.
Video - Inbox Overview
Reputation’s Inbox solution is your single-feed command center to track and respond to all customer and prospective customer feedback. Inbox collects all conversations from multiple sources and channels.
Video - Customer Journey Insights Overview
From the first interaction with your customer, and at each critical touchpoint, gain understanding into exactly what your customers feel throughout their experience with your business.
Video - News & Trends: Actions
Facts to consider when utilizing the Actions solution
Video - News & Trends: MS4G
Facts to consider when utilizing MS4G

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Chart Your Learning Path!

You have options when it comes to platform training! Learn at your own pace through on-demand courses, join live training webinars and get your questions answered on the spot, or self-serve using a plethora of resources like user guides and data dictionaries. The choice is yours!

On-Demand Courses

Join Reputation Academy and take as many training courses as you’d like! From detailed how-to courses for each solution, to train the trainer, to hands-on practice with the latest features, we’ve got something for everybody!

Custom Training Solutions

Manage change with ease by leveraging our training experts to engage your team, drive policy adoption, and facilitate roll-out. Reach out to your CSM or Account Executive to discuss custom training options.

Live Training Webinar

Reputation hosts monthly live training webinars, available to all customers. This is a hands-on series focused on one topic per month with interactive video walkthrough exercises, active polling throughout, a giveaway at the end of each session, and expert Q&A with the Reputation team.

Platform Support

Browse platform FAQs and access your support cases. This is a great place to start when troubleshooting questions about the platform!

Reputation Academy Day (RAD)

Join us in-person at our annual user conference, Transform! We’ll host a half-day training session where everyone gets into the platform and practices in a sandbox environment. We’ll see you there; it’s going to be RAD 😎

Guides & More

Getting started with a new solution? Check out our quick start user guides to learn about platform functionality and best practices. Other helpful resources include a data dictionary, manager checklist, and fast stats downloads.

Learn How to Become a Reputation Rockstar

This community of prestigious executives and like-minded business professionals allows you to beta our newest releases, discuss industry opportunities and learn about marketing opportunities. As a token of our gratitude, we’ll send swag, perks, and more!

Reputation News

Check out the latest and greatest Reputation platform updates, upcoming events, recent articles, press releases and other Reputation announcements.

Hear what other Reputation customers think about platform training

“This was my favorite part of the conference! …The team did a great job designing the day, I loved the interaction on Slack coupled with the in-person aspect and workbook.”

Reputation Academy Day, In-Person

“I found the webinar training to be very positive, thorough and educational. I thought both webinar leaders were very nice and did a great job of explaining everything.”

Custom Live Training Webinar

“I liked how interactive the polls and Q & A options were too. It felt like a lot of thought went into the presentation and I really liked that. I definitely learned some good nuggets of information.”

Custom Live Training Webinar

“I did not know some details of my account configuration and after this training course, I have a clearer vision of the platform at the admin level.”

On-Demand Courses

“Well organized, even for a techno phobia like me! Excellent content, even though using the platform daily it has given me insight into areas we can look to report and improve communication on, and to review where we are with the customer journey”

Reputation Academy Day, Virtual

“I absolutely loved the style of the webinar – first getting us engaged with polls live (and viewing the results), but also allowing us to do a demo of “what we learned” right after you taught it. It was helpful, especially since I’m newer in these systems, to get a walkthrough video experience like that.”

Live Training Webinar Series

Are we missing something?

Reach out to training@reputation.com with any suggestions for educational resources you’d like to see available here.

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