Insights

Drive Growth with Actionable Customer Insights

Analyze feedback from every source to understand your performance, dominate your market, and drive operational excellence.

Reputation Insights UI

Go Beyond the Stars

Uncover the why behind every rating with deep sentiment analysis

See what truly shapes your customers experiences – across every location

Outrank Your Competition

Benchmark performance against any competitor – local or national

AI-powered insights to improve your competitive position

Find and Fix Issues Faster

Identify underperforming locations and the root cause of issues

Get prioritized insights to know what to fix and what to scale

See the Full Picture

Example of insights in the Reputation platform

All Channels, One Feed: Consolidate feedback from hundreds of public and private channels into a single, comprehensive source of truth for your business.

Capture True Sentiment: Natively contextualize every review, survey, and social comment to accurately capture the true sentiment behind your customers’ feedback.

Make Faster Decisions: Gain a holistic understanding of your consumer needs by combining detailed private feedback with public reviews for a complete view.

Perfect the Customer Journey

Example of real-time data in the Reputation platform

Pinpoint Key Moments: Automatically map structured and unstructured customer feedback to each specific stage of your unique customer journey.

Find and Fix Friction: Pinpoint the exact moments of friction and opportunity in your customer experience, from pre-arrival to post-purchase and beyond.

Optimize for Growth: Get the targeted insights you need to optimize the end-to-end customer experience and drive sustainable, long-term business growth.

Dominate Your Competition

Example graph of competitive analysis in the Reputation platform

Benchmark Your Performance: Benchmark your brand and locations against any competitor on the metrics that matter most to your customers and your bottom line.

Uncover Competitor Weakness: Analyze your rivals’ public customer feedback to uncover their operational strengths, weaknesses, and critical service gaps.

Get AI-Powered Strategy: Win your market and gain a competitive edge with an AI-powered SWOT analysis and clear, actionable recommendations.

Turn Real-Time Insights into Action

Business Listings Managed Services graphic

Identify Critical Issues: Get automated, real-time recommendations that empower your teams to take immediate, impactful action.

Prioritize What Matters: Instantly identify your top-performing locations and, more importantly, which ones need the most immediate attention to improve.

Scale Best Practices: Understand the root cause of issues at underperforming locations and get a clear plan to fix what’s broken and scale what works.

Get a Personalized Demo

Reputation Managed Services

AI Is Ranking You—With or Without Your Input

Discover how AI is redefining the rules of reputation management, and what modern brands must do to lead in the era of search-to-sentiment.

Get a Demo

Please submit the form below to schedule a custom demo.