Insights
Drive Growth with Actionable Customer Insights
Analyze feedback from every source to understand your performance, dominate your market, and drive operational excellence.

Go Beyond the Stars
Outrank Your Competition
Find and Fix Issues Faster
See the Full Picture

All Channels, One Feed: Consolidate feedback from hundreds of public and private channels into a single, comprehensive source of truth for your business.
Capture True Sentiment: Natively contextualize every review, survey, and social comment to accurately capture the true sentiment behind your customers’ feedback.
Make Faster Decisions: Gain a holistic understanding of your consumer needs by combining detailed private feedback with public reviews for a complete view.
Perfect the Customer Journey

Pinpoint Key Moments: Automatically map structured and unstructured customer feedback to each specific stage of your unique customer journey.
Find and Fix Friction: Pinpoint the exact moments of friction and opportunity in your customer experience, from pre-arrival to post-purchase and beyond.
Optimize for Growth: Get the targeted insights you need to optimize the end-to-end customer experience and drive sustainable, long-term business growth.
Dominate Your Competition

Benchmark Your Performance: Benchmark your brand and locations against any competitor on the metrics that matter most to your customers and your bottom line.
Uncover Competitor Weakness: Analyze your rivals’ public customer feedback to uncover their operational strengths, weaknesses, and critical service gaps.
Get AI-Powered Strategy: Win your market and gain a competitive edge with an AI-powered SWOT analysis and clear, actionable recommendations.
Turn Real-Time Insights into Action

Identify Critical Issues: Get automated, real-time recommendations that empower your teams to take immediate, impactful action.
Prioritize What Matters: Instantly identify your top-performing locations and, more importantly, which ones need the most immediate attention to improve.
Scale Best Practices: Understand the root cause of issues at underperforming locations and get a clear plan to fix what’s broken and scale what works.
Get a Personalized Demo
Insights Resources
Articles, Guides, Reports & Videos
Articles, Guides, Reports & Videos
Reputation Managed Services
Let us keep your brand accurate, engaged, and protected
AI Is Ranking You—With or Without Your Input
Discover how AI is redefining the rules of reputation management, and what modern brands must do to lead in the era of search-to-sentiment.
