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Resources Archive


Revitalising Gym Brands and the Fitness Industry: Adapting to Consumer Sentiment and Winning Trust in 2024
Discover what matters to gym members in 2024. Learn how your gym brand can win consumer trust and understand member sentiment.
Thrive Communities rendering
Thrive Communities — A Testimony to Review Growth and Sustainability
In property management, distinguishing your brand requires innovation and a keen understanding of resident sentiment. Read how Thrive Communities achieved this by collaborating with Reputation.
How Airport Lounges and Travel Brands are Prioritising Reputation Performance and CX
Explore the significant role of reputation management in the travel industry, unveiling strategies used by SSP, MAG, and No1 Lounges. Discover how prioritising customer experience revolutionises the success of travel brands in the digital era.
Best Practices to Deliver Your Brand Promise and Improve Reputation Performance
Discover key insights from the 2024 cross-industry roundtable event hosted by Reputation, featuring leaders from Hyundai, Kwik Fit, and more.
Four Marketing Trends for 2024
Unlock the latest marketing trends in 2024 for B2C, multi-location businesses. Reputation CMO, Liz Carter, explores the changing consumer journey, the crucial role of brand perception, the influence of AI-powered search, and the timeless value of the human touch.
How to Respond to Negative Online Healthcare Reviews
Curious about how healthcare organizations handle negative reviews? Discover strategies to navigate HIPAA compliance, foster a positive tone, and transform unfavorable experiences into opportunities for growth.
The What, Why, and How of Requesting Healthcare Reviews
Reviews influence how consumers choose their care. Here are tips to create a review request strategy that will lead to a stellar patient experience.
How Duncan and Todd Elevated Customer Service and Maximised ROI
Partnering with Reputation in January 2023, Duncan and Todd Group has transformed its approach to online reputation management, significantly enhancing customer engagement and driving customer acquisition and loyalty.
PeakMade exterior rendering
Elevating the Resident Experience: PeakMade's Journey to Industry Leadership and Long-Term Resident Advocacy
Since their partnership with Reputation in 2013, PeakMade has experienced significant growth in reputation scores and review volume, creating exceptional leasing velocity while reducing costs across the organization.
Guide: Turn Intent into Intelligence
Turn Intent into Intelligence: A Guide to Unlocking the Power of Social Listening
Unlock the potential of social listening! Download our comprehensive guide to learn the essentials, develop a successful strategy, and discover Reputation's advanced Social Listening suite for actionable insights.
Understanding Reputation Score: Your Guide to Better Business Performance
Elevate your marketing strategy with our Reputation Score Guide. Discover how this comprehensive metric goes beyond traditional measures, correlates with real business metrics, and provides actionable insights.
Competitive Intelligence
Competitive Intelligence: A Guide to Unlocking Key Customer Insights to Stand Out From the Competition
Elevate your business strategy with our Competitive Intelligence guide. Uncover key tips to stay ahead of competitors, harness the power of data, and democratize customer insights.

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