Retail CX Strategists, Tracey Pankhurst & Chris Sparling, explain why online customer feedback is crucial to retailers’ CX programmes.
The Busy OEM Leader's Guide to Achieving Pole Position contains everything marketing and CX professionals in the auto industry need to know about managing data to drive brand and revenue growth.
Working with Reputation, Tortilla have become the UK's highest-rated fast-casual Mexican restaurant chain.
Approximately 60% of all online searches are mobile. Learn more about the key elements of a successful mobile customer experience and how Reputation can help.
The COVID-19 pandemic changed the way many companies do business, but perhaps none so significantly as those in the healthcare industry. When only frontline staff members were permitted to be at resident communities, EmpRes residents and staff members grew frustrated over lacking resources — and the company saw a sentiment dip. Check out how EmpRes partnered with Reputation to better track and engage with its data to enhance the company inside and out.
Patient feedback is key to understanding every friction point to be improved across the patient experience. Learn how the best way to understand the entire journey is to bring all feedback into a Voice of the Customer (VoC) platform.
Guest Experience Trends in UK Hospitality (2022) For many pub and restaurant operators, understanding guest expectations and making sense of the vast quantities of structured and unstructured data about their brand and industry is a significant challenge. To help hospitality brands to overcome these challenges, Reputation’s Data Science team have produced a report analysing thousands […]