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How to Leverage Sentiment Data in Hubspot
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How to Heat Up Your Social Media Strategy
Discover how marketing experts cut through the noise and create winning social media strategies that set them apart from the competition.
Why you can’t afford to ignore online feedback in your Retail CX Programme
Retail CX Strategists, Tracey Pankhurst & Chris Sparling, explain why online customer feedback is crucial to retailers’ CX programmes.
Groupe Renault UK: How they achieved industry-leading growth rates with Reputation
By partnering with Reputation, Renault achieved growth to surpass its closest automotive competitors.
The Busy OEM Leader's Guide to Achieving Pole Position
The Busy OEM Leader's Guide to Achieving Pole Position contains everything marketing and CX professionals in the auto industry need to know about managing data to drive brand and revenue growth.
Tortilla: How they became the UK's highest-rated fast-casual Mexican food chain with Reputation
Working with Reputation, Tortilla have become the UK's highest-rated fast-casual Mexican restaurant chain.
Mobile Customer Experience
How to Manage the Customer Experience with Mobile
Approximately 60% of all online searches are mobile. Learn more about the key elements of a successful mobile customer experience and how Reputation can help.
EmpRes Healthcare: Using Sentiment Data to Improve Communities Holistically
The COVID-19 pandemic changed the way many companies do business, but perhaps none so significantly as those in the healthcare industry. When only frontline staff members were permitted to be at resident communities, EmpRes residents and staff members grew frustrated over lacking resources — and the company saw a sentiment dip. Check out how EmpRes partnered with Reputation to better track and engage with its data to enhance the company inside and out.
To Improve Patient Experience, Pay Attention to “Feedback Anywhere”
Patient feedback is key to understanding every friction point to be improved across the patient experience. Learn how the best way to understand the entire journey is to bring all feedback into a Voice of the Customer (VoC) platform.
The Feedback Economy and What it Means for Healthcare
Learn how healthcare providers are leveraging online feedback as real-time signals to improve every aspect of the patient experience.
An Analysis of Guest Experience Trends in UK Hospitality (2022)
Guest Experience Trends in UK Hospitality (2022) For many pub and restaurant operators, understanding guest expectations and making sense of the vast quantities of structured and unstructured data about their brand and industry is a significant challenge. To help hospitality brands to overcome these challenges, Reputation’s Data Science team have produced a report analysing thousands […]
5 Keys to Using Customer Sentiment Data to Improve CX
Check out these 5 tips to learn how financial services institutions can leverage customer sentiment data to improve CX.