Increase visibility, guarantee accuracy, and achieve higher conversion.
Track, manage and respond to reviews in one place.
Build and send surveys on the sites you care about.
Listen, like and respond to posts in one central location.
Get found and convert more customers at all your locations.
Understand sentiment, analyze feedback and take action with text analytics.
Win sales and loyalty to your business via popular messaging services.
The best help desk ticketing software for any size business.
Analyze competitors’ ratings & reviews, compare performance and identify new opportunities.
Increase leads, visibility and new customers for dealerships, groups and OEM brands.
Increase resident satisfaction and drive occupancy rates across all properties.
Ensure exceptional patient experience across all locations.
Improve guest satisfaction and your brand's online presence.
Attract, convert and retain customers across all store locations.
Get results without managing multiple solutions.
Streamline feedback, understand the data and take action to improve.
Learn more about why the best agencies and SaaS providers partner with Reputation.
We’re pretty excited about the company we keep! We'd be nowhere without our customers.
Consumers cite insurance acceptance, location, and patient reviews as the most valued criteria for a healthcare provider SAN RAMON, CALIF. – February 8, 2022 –
Whitespark has released its 2021 Local Search Ranking Factors Study. We break down the what you need to know in order to boost your Google rankings.
Report finds that retailers must prioritize online and in-store experiences, as well as employee experience this holiday season, and beyond San Ramon, Calif., December 8,
Report finds that UK retailers must prioritise online engagement, as well as in-store and employee experiences this festive season, and beyond Liverpool, U.K., 8th December
Retailers should always value their customers’ reviews. We take a look at why they matter more than ever during the holiday shopping season.
The way that Google collects reviews is changing. We break down how the company will likely be capturing customer feedback in the future.
Want to know how to delete a review on Facebook? Read on to learn how to spot fake reviews and what to do if they can’t be removed.
Customer reviews are everything in business, but fake reviews can damper your reputation. We break down how to spot fake ones from real ones.
Reviews & Review Booster Monitor and Manage Customer Reviews Across the Entire Web Easily monitor, request, and respond to customer reviews while leveraging Review Booster
Your customers leave you reviews constantly, but are you responding? Check out this article for tips and templates on how to respond to feedback.
Reviews influence how consumers choose their care. Here are tips to create a review request strategy that will lead to a stellar patient experience.
The healthcare industry faces a major digital reckoning when it comes to the patient experience. Today, half of all Millennials rely on Google to find reviews of healthcare providers — but a surprising 50% of healthcare facilities and 65% of physicians had zero reviews in 2020.
Is your administration prepared for a bad online healthcare review? We give you tips and considerations for implementing a review strategy.
Researching how to remove google reviews? Click here to read more tips about what you can do to manage and get rid of bad reviews on Google.
Wondering how to ask for a review from customers? Read on to learn tips and strategies for review collection and customer feedback management.
Got a negative review online? It’s not the end of the world. Discover how to respond to negative reviews here.
Selecting senior care is an emotionally charged, complex decision. Unfortunately, in-person visits and tours are difficult with today’s Covid-19 social distancing restrictions, so, prospective residents and their families must rely primarily on information they find online to make their decision.
Review Booster by Reputation is a new solution package that’s a must-have for any business looking to enhance their online presence by rapidly boosting review volume and improving star ratings.
Review Booster allows businesses to fuel growth by multiplying customer feedback on Google, driving higher customer conversion rates REDWOOD CITY, Calif. — OCTOBER 22, 2020
Whitespark has presented the initial results of its highly anticipated 2020 Local Search Ranking Factors Survey during the recent Local Search Summit. According to the
Thank You Reputation ranked #1 in TEN different categories including Enterprise Online Reputation Management! Reputation is also a ranking Leader among many categories including: Experience
Research proves that healthcare consumers trust the voice of customers when choosing where to go for care. In this webinar, we explore how to overcome internal obstacles to review requesting and why it’s easier than you think to implement review requesting.
Customer reviews and star ratings can make or break your company’s online reputation, including your presence in Google’s local search results. The good news is that with Reputation’s industry-leading platform, it has never been easier to respond to customer reviews and their star ratings.
Healthcare reviews are coming back big: In just one week’s time, reviews of healthcare systems and physicians on Google skyrocketed to 50% of their pre-COVID-19
Customer reviews power local search results. And Google is your new home page. Those are two big findings from the newly published 2020 Moz State
Traffic and reviews are returning to Google My Business (GMB) listings, according to our latest Reputation data analysis. This finding is important because GMB traffic
As American brick-and-mortar businesses re-open, they need to manage the content on their Google My Business (GMB) listings more closely – and respond to customer reviews, too. That’s the takeaway from a recent Reputation analysis of our clients’ GMB performance in recent weeks.
In early April, Google indicated that customer reviews were returning following a brief pause during the COVID-19 pandemic (as we reported on our blog). Our
Customer reviews are coming back to Google following a brief pause during the COVID-19 pandemic. This is an important development given the impact that customer
Families are under a tremendous amount of stress when they have to find an assisted living facility for a loved one. Few people have time
Students have more choices than ever before when deciding which higher education institution to attend. The internet has heavily influenced this decision through university reviews
Reviews are essential for the online presence of any business. Zendesk reports that 88% of buyers are influenced in their buying decision by reviews, and
Today’s patients are no longer content to trust that a medical degree on the wall is a sign of quality care. Overwhelmingly, they want to
The holiday shopping season is upon us, and retailers are gearing up to make a big push in Q4. Harnessing the power of positive reviews
Google reports that a stunning 95% of vehicle buyers use online tools as a primary source of information. Twice as many buyers begin their search
REDWOOD CITY, Calif. — November 12, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today
Reviews are essential to effective customer experience management. Eighty-seven percent of Americans trust online reviews, and reading reviews has become a standard part of the
Learn why review volume matters, get key steps to increase customer reviews, and watch a customer case study.
If you’re a business owner, you know that your online reputation is priceless. Consumers overwhelmingly research companies before making purchasing choices, and this includes reading
When your business gets a negative review, it can feel personal. Every business makes mistakes, and some do nothing wrong, but there is a perception
It would be difficult to overstate how important online reviews and ratings are in terms of their effects on sales. Research from Spiegel has found
The occasional negative online review is a fact of life if you run a business. These reviews can range from calm, patient and polite to
Customer reviews are a powerfully persuasive tool for consumers. Few people make purchasing decisions today without first doing a bit of online research. The numbers
Google the phrase “digital disruption,” and you get a sense of how much businesses worry about the power of digital to upend how they operate.
Simply ignoring negative reviews on Facebook can be a disaster for your business. Here’s why: Two-thirds of Facebook users visit local business pages at least
John Wall is a partner and the head of business development for Trust Insights, providing clients with data-driven insights into digital marketing. He is also
Overstating the value of online reviews would be difficult. Approximately 88% of consumers rely on online reviews to choose where to do business, and consumers
The proportion of the U.S. population over age 65 will rise from about 15% to more than 20% of the population by the year 2050.
Customer feedback isn’t just valuable to your company internally, as your team strives for continual improvement. It can also be valuable for helping undecided customers
Americans depend heavily on online reviews before making purchases. Asking your customers to leave feedback is smart and effective, but there are right and wrong
What business doesn’t want more customers? For those who count themselves in the majority, Facebook has proven to be an excellent source of new business,
How does a business achieve a favorable Google search ranking? This simple question gets dissected roughly every year through the authoritative Moz Local Search Ranking
Consumers search for more information when making purchase decisions than ever before. And far too often, the information they find online about the quality of
In today’s world, online reviews – positive and negative – have a direct impact on the volume of sales and service business at your dealership.
The “Mad Men” days are over, along with the bullhorn mentality of traditional advertising – and branding power is now in the hands of your
By Applying Artificial Intelligence to More Than 400,000 Online Reviews, Reputation.com’s 2018 Property Management Reputation Report Finds More Than a Third of All Comments Are
Is your team unsure of how to appropriately respond to negative reviews? Take a look at this article for valuable tips.
Online reviews provide a wealth of customer experience data and can help uncover issues that may have a negative impact on your business.
Is the customer always right – even when they’re being completely ridiculous? When you receive an online review that makes no sense, is insulting or
How do you know if a customer had a bad experience with one of your locations? There’s a good chance you’ll read about it online.
Introduction When it Comes to Brand Perception, You’re No Longer in Control The balance of power has shifted from healthcare organizations defining their brand to
Get Serious About Your Reputation Use an Online Reputation Management platform to manage review requesting and response, track social media and stream reviews to your
A regular stream of fresh, positive reviews is key to an estate agents’ positioning and reputation online. Research shows as much as 86 percent of
Customer reviews on public sites like Google are a great source of User Generated Content (UGC) that you can stream on your website. But don’t
Reviews don’t mean much to consumers if they’re old, but the only way to get recent reviews is to consistently request them from all customers
“Pathing” in customer surveys has been characterized as unethical, because it’s sometimes used to selectively capture positive feedback but not negative or neutral input. We
Fake reviews plague the internet and they should be tackled vigorously. Having received several questions regarding how to deal with fake reviews, we thought it
Reviews are everywhere. You’re confronted with them when you shop on Amazon, purchase a new car, book a hotel or a restaurant reservation — even
Background Belvoir is an award-winning UK lettings and estate agency franchise with over 20 years of experience. The Belvoir brand focuses on its core principles
There’s been some misleading chatter lately — propagated by a vendor who seems intent on using the market to its own advantage — spinning about
Executive Summary Brand perception begins online, with the local online reputation of doctors, clinics and hospitals. In late 2017, Reputation.com set out to understand how
The balance of power has shifted from brand owners to customers. This guide will help you understand the role of online reviews in overall brand health, and the tactics to maximize your online reputation.
77% of online health seekers begin their search online. Millennials are driving the consumerization of healthcare through increased reliance on technology to improve their health
Watch this video to learn how to use online reviews to drive patient volume with Reputation.com’s Lindsay Neese Burton and Kindred Healthcare’s Amanda Henson.
Overview Top-performing companies continuously look for ways to improve customer experience. It goes without saying that this requires paying attention to feedback from customers, clients,
1. Claim your online business listings There are several review sites for potential customers to find information about you or your competitors. Claim your listings
Key Objectives A major national retailer operating in 42 states was having difficulty engaging with its hundreds of thousands of customers to gather useful feedback.
How Great Online Reviews Accelerate Car Sales What do your buyers say online about their experience? How much do online reviews and star ratings affect
How to Get Great Online Patient Reviews What do patients say online about your practitioners, hospital, clinic or care facility? How closely do their reviews
How to Get Great Online Patient Reviews What do patients say online about your practitioners, hospital, clinic or care facility? How closely do their reviews
Use Great Online Reviews to Accelerate Sales What do your customers say about your company online? And how much do online reviews and star ratings
Neglecting your online reputation costs you customers. This guide will give you the fundamentals of Online Reputation Management, to help you earn more positive reviews and raise your search ranking.
Customer engagement is a two-way conversation, once you know what customers are saying in online reviews, your retail locations must respond back in order to optimize customer relationships.
Whew! The holiday shopping rush is over. While you were out hustling and bustling, did you notice anyone pulling out their smartphones in the store?
Templates are a great place to start when putting in a process for responding to reviews. They ensure consistency across locations, and if compliance is
Word online is eclipsing word of mouth. Consumer reviews are a powerful way to attract new customers. But why stop there when you can turn
Learn about some of the best practices for responding to patient reviews.
Online reviews have a direct impact on revenue. You know this. According to SearchEngineLand, 88 percent of consumers rely on them to decide where to
Your prospective patients are looking for providers online. That’s a fact. And healthcare organizations can no longer deny that online doctor reviews and ratings influence
Can you hear that? It’s the voice of the customer, and it’s louder than ever. Online reviews are growing in importance because they capture the
Customers are talking about you online, in reviews and on social posts. Don’t turn a blind eye. Be sure you have processes in place to
How old are your online reviews? Unless they’re very recent, they may not be doing you any good. SearchEngineLand reports 69 percent of consumers think
How do patients find your providers? And what makes them choose one provider over another? Reputation.com wants to understand how consumers look for healthcare services
Selling cars is tricky business. Sure, car buyers may know what they want, but if they come into your dealership ready to buy, whether they
It’s tempting to delete that one negative online review that’s sticks out like a sore thumb among all the other great ones. But don’t do
How new are your online reviews? If they’re aging, it’s time to start requesting new ones. Roughly 44 percent of consumers say a review is
It takes more than 5-star ratings from multiple users to validate your services and attract consumers to your offerings. Customers want to understand the “why”
When finding medical care is urgent, you only have a few moments to decide where to go for help. If you’re holding your toddler who
For many consumers, when it comes to writing online reviews, it’s out of sight, out of mind. In other words, a customer may have a
Hungry? It’s not hard to find somewhere to eat. A quick “Near Me” search on a smartphone for a specific kind of food brings up
The quality and quantity of your online reviews have an impact of whether Google ranks you in the local 3-pack — the top three search
REDWOOD CITY, CA — June 15, 2017 — Reputation.com, the leading Online Reputation Management (ORM) platform for large enterprise, today announced the results of a
More than 77 percent of patients use online reviews as their first step in finding a new doctor, according to recent research from SoftwareAdvice. And
While no one enjoys conflict, in business all feedback is constructive. Negative reviews may include valuable advice about how you can improve service quality. Complaints
REDWOOD CITY, CA — May 17, 2017 — Reputation.com, the leading Online Reputation Management (ORM) platform, today launched Reputation Live, a new mobile app that allows
Evidence of the growing importance of online reviews is hard to ignore. Nearly nine out of 10 (88 percent) of consumers trust online reviews when
Online reviews and social posts help uncover performance strengths and weaknesses, enabling you to address issues quickly. With this information, you can tailor your employee
Reviews are consumer-generated content you that helps to reinforce your market position. Streaming all of your reviews to your points of presence on the web
Exceptional service — that’s your differentiator, right? To attract new business, you have to demonstrate that you deliver better service than your competitors. But how
Nearly 70 percent of consumers rely on patient reviews to help them select their healthcare providers. The more positive reviews your providers have, the better
Although reputation rests on a company’s values and actions, your customers increasingly define it. Handling negative reviews with finesse and asking for feedback from all
Spam accounts for 14.5 billion messages globally per day, making up 45 percent of all emails. And some companies go to extremes to block it,
The retail industry can be rife with customer-service challenges. From sourcing the right products, to hiring the right staff, to ensuring delivery of an optimal
Before you ask your team to send canned-spam responses to address negative reviews submitted by customers, ask yourself: How will this help solve their problem?
Patients shape their initial opinions about healthcare experiences before setting foot in the physician’s office. That’s because nearly 80 percent of new patients search for, and are
If you receive negative reviews, don’t try to have them removed. Instead, focus on creating more positive customer experiences and continue your outreach to all customers — the
Join our Chief Product Officer, Pascal Bensoussan, on July 20, 2pm EST, as he discusses how Online Reputation Management can help you take control of
As a marketer for a healthcare organization, you can’t afford to underestimate the power of online patient reviews. Even if your providers deliver excellent care,
Marketers take note: Your organization can’t afford to underestimate the power of online reviews. Even if you deliver great customer service, your bad online reviews have
As a location manager, you know how difficult it can be responding to negative and positive reviews, especially if you’re new to the process. Reputation.com
Healthcare consumers are a sophisticated bunch. Before setting foot in your facility they rely on online reviews to tell them if you provide the best
Let’s be honest: No one likes to see negative online reviews posted about their business. And even if you have a stellar operation, seeing one bad review
There’s a right way and a wrong way to ask consumers for online reviews. It’s unwise to try to game the system by flooding review sites
Richard Harrison, managing director UK for Reputation.com, explains why hoteliers should embrace guest reviews, even the bad ones in this piece for Travel Mole. He
We’ve been saying for years that responding to reviews is as important as getting new reviews. Now, a new study by popular travel site TripAdvisor
Many people rely on websites like RateMDs or Vitals when looking for a new doctor or specialist. However, while online reviews can be useful, they
Amidst the COVID-19 pandemic, no retailer is safe from a product shortage. We break down how to manage your brand’s reputation in such a crisis.
Google Maps and Search are both evolving in some big ways. We break down what you should expect and how it might impact your business.
Looking to boost your business’s search rankings? Start locally. We break down how a thorough local business listing can help your SEO.
Trends Guide The State of the Feedback Economy in 2022 (UK Edition) How will your business win in today’s Feedback Economy powered by online customer
Gas prices are on the rise, so we took to social media to find out how consumers really feel about the matter. Read our article to learn more.
Looking to step up your auto dealership’s social media strategy? We will show you how from tips on what to post to how often to post your content.
In the Feedback Economy, reviews and social media comments are like currency. We break down how your business can succeed in this new world.
Retail employees are quitting their jobs in record-shattering numbers. We break down how retailers should respond to maintain their reputations.
Trends Guide The State of the Feedback Economy in 2022 How will your business win in today’s Feedback Economy powered by online customer ratings, reviews,
Our 2022 Healthcare Reputation Report shows that nurses are feeling extra stress on the job. Here’s why healthcare providers need to listen to them.
Competitive intelligence offers a number of benefits to any business. In this article, we’ll break down the specific ways to use it for success.
Customer intelligence offers a wealth of rich insights to any business. Read on to learn how our solution can help your business succeed.
Customer sentiment analysis is a key to any business’ success. In this article, we break down benefits of sentiment analysis and how to get started.
Rents are continuing to skyrocket across the U.S. Read more to find out what that means for property management companies’ online reputations.
Competitive Intelligence Understand and leverage your competitors’ strengths and weaknesses Capture, analyze and take action on your competitive landscape Get a Demo Compare Against Competitor
We put the UK’s private healthcare sector under the microscope to analyse patient trends & rank the top-performing UK private healthcare providers.
Our 2022 Healthcare Reputation Report uncovered just how important Google Business Profiles are to the patient journey. Read on to learn more.
Patients are returning to the doctor after pausing care needs at the height of the pandemic, however, providers must focus on employee experience to meet
If your team isn’t using social media as a support channel, now’s the time to start. We tell you what you need to know about social customer service.
Auto industry disruptors are turning to digital retailing to win new customers. We break down five ways dealerships and OEMs can keep up.
The Official Reputation Report The 2022 Healthcare Reputation Report The Covid-19 pandemic has continued to test the healthcare industry in 2022. But our research shows
Car prices are still on the rise and consumers aren’t happy about it. Here’s how auto dealerships should handle sticker shock with their shoppers.
While Google has long dominated search, the company will still continue to grow and evolve. Here’s what we expect from the tech giant in 2022.
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Looking for an innovative way to begin conversations with prospects and customers? We break down how your sales team can do so with social selling.
“La hausse de satisfaction client conduite par Reputation nous aide à augmenter notre volume de ventes et nombre de prospects” Trouvez votre solution 0 ,6/5
The #1 Reputation Management Platform for the Automotive Industry Reputation offers the most complete Reputation management platform for Groupe Renault Dealers. Improve online visibility and
Produits de la plateforme Une plateforme. Tout le parcours client. Obtenez les outils nécesaires pour transformer toutes les actions en avantage compétitif, grace à notre
RXM platform makes top 50 for marketing and mid-market categories SAN RAMON, CALIF. – February 8, 2021 – Reputation, the global leader in reputation experience
All healthcare systems would strongly benefit from a unified consumer experience platform. In this article, we break down the four key reasons why.
Reputation offers powerful AI-fueled taxonomies and sentiment analysis. We break down why they’re important for the success of your business.
We break down how understanding your business’s Reputation Score can provide insight into where you’re excelling and need room for improvement.
Take a look at this article to learn about the real problems with customer experience programs and what your business can do to avoid them.
Ihre Kunden hinterlassen Ihnen ständig Bewertungen, aber reagieren Sie auch darauf? In diesem Artikel finden Sie Tipps und Vorlagen, wie Sie auf Feedback reagieren können.
Umfragen zur Kundenzufriedenheit sollten Teil Ihrer Unternehmensstrategie sein. Hier sind 12 Tipps für die Gestaltung von Umfragen, um wertvolles Feedback zu sammeln.
Competitive Intelligence is here! Read the blog… Harness Consumer Feedback For Your Competitive Advantage Transform feedback from surveys, reviews, likes, listings, comments and clicks into your
The #1 Reputation Management Platform for the Automotive Industry Log in & Enroll Download Brochure Reputation provides you with all the online reputation management tools
Apple Maps has rapidly continued to improve. We break down why businesses should take the wayfinding app seriously and how they can leverage it.
Auto brands have plenty of opportunities to improve their online reputations. We outline the ways in which three different brands achieved this.
Google Business Profiles now offer attributes that greatly benefit healthcare providers. We break down those new additions and what they mean.
Our 2021 Retail Reputation Report is live. We uncovered where retailers are excelling and where there’s room for improvement. Check out our findings.
The Official Reputation Report The 2021 Retail Reputation Report Retail is roaring back from a time of turmoil. Businesses are innovating by making shopping safer,
One viral tweet impacted Hertz’ customer experience. We break down the lessons in social media that businesses can take away from that situation.
Reputation is proud to announce that we’ve landed a spot on Gartner’s Magic Quadrant for VoC. We break down what that means for our business.
Increase Leads through Social Listening “Every marketing decision we make has been powered by Reputation’s social listening platform.” – Anna Davis, Stryker Find Your Solution
Every business should have a Google Business Profile, but do you actually need multiple? We’ll help you decide what’s best for your team.
Online customer reviews are more important than ever. This guide will help you learn how to handle different types of reviews on various platforms.
Tesla CEO Elon Musk and JPMorgran recently got into a very public feud, demonstrating the importance of businesses protecting their brands online.
Black Friday is a vital part of the holiday shopping season, but it’s not the only thing that matters. We examine how the retail holiday has evolved.
Nursery operators are under pressure to impress parents and Ofsted. Here’s how technology can help them to achieve ‘outstanding’ ratings.
Netflix’s “Tiger King” Season 2 continues to push Carole Baskin’s reputation downward. We break down how your business can avoid the same fate.
“…Using the Reputation platform creates a seamless way for our internal teams to surface and identify opportunities to improve the retail experience.” Find Your Solution
The holiday shopping season is a critical time for retailers. We break down how retailers can manage their customer experience during this time.
Google My Business has officially become Google Business Profiles. We take a look at everything that your business needs to know moving forward.
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