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Retailers should always value their customers’ reviews. We take a look at why they matter more than ever during the holiday shopping season.
The way that Google collects reviews is changing. We break down how the company will likely be capturing customer feedback in the future.
Want to know how to delete a review on Facebook? Read on to learn how to spot fake reviews and what to do if they can’t be removed.
Customer reviews are everything in business, but fake reviews can damper your reputation. We break down how to spot fake ones from real ones.
Reviews & Review Booster Monitor and Manage Customer Reviews Across the Entire Web Easily monitor, request, and respond to customer reviews while leveraging Review Booster
Your customers leave you reviews constantly, but are you responding? Check out this article for tips and templates on how to respond to feedback.
Reviews influence how consumers choose their care. Here are tips to create a review request strategy that will lead to a stellar patient experience.
The healthcare industry faces a major digital reckoning when it comes to the patient experience. Today, half of all Millennials rely on Google to find reviews of healthcare providers — but a surprising 50% of healthcare facilities and 65% of physicians had zero reviews in 2020.
Is your administration prepared for a bad online healthcare review? We give you tips and considerations for implementing a review strategy.
Researching how to remove google reviews? Click here to read more tips about what you can do to manage and get rid of bad reviews on Google.
Wondering how to ask for a review from customers? Read on to learn tips and strategies for review collection and customer feedback management.
Got a negative review online? It’s not the end of the world. Discover how to respond to negative reviews here.
Selecting senior care is an emotionally charged, complex decision. Unfortunately, in-person visits and tours are difficult with today’s Covid-19 social distancing restrictions, so, prospective residents and their families must rely primarily on information they find online to make their decision.
Review Booster by Reputation is a new solution package that’s a must-have for any business looking to enhance their online presence by rapidly boosting review volume and improving star ratings.
Review Booster allows businesses to fuel growth by multiplying customer feedback on Google, driving higher customer conversion rates REDWOOD CITY, Calif. — OCTOBER 22, 2020
Whitespark has presented the initial results of its highly anticipated 2020 Local Search Ranking Factors Survey during the recent Local Search Summit. According to the
Thank You Reputation ranked #1 in TEN different categories including Enterprise Online Reputation Management! Reputation is also a ranking Leader among many categories including: Experience
Research proves that healthcare consumers trust the voice of customers when choosing where to go for care. In this webinar, we explore how to overcome internal obstacles to review requesting and why it’s easier than you think to implement review requesting.
Customer reviews and star ratings can make or break your company’s online reputation, including your presence in Google’s local search results. The good news is that with Reputation’s industry-leading platform, it has never been easier to respond to customer reviews and their star ratings.
Healthcare reviews are coming back big: In just one week’s time, reviews of healthcare systems and physicians on Google skyrocketed to 50% of their pre-COVID-19
Customer reviews power local search results. And Google is your new home page. Those are two big findings from the newly published 2020 Moz State
Traffic and reviews are returning to Google My Business (GMB) listings, according to our latest Reputation data analysis. This finding is important because GMB traffic
As American brick-and-mortar businesses re-open, they need to manage the content on their Google My Business (GMB) listings more closely – and respond to customer reviews, too. That’s the takeaway from a recent Reputation analysis of our clients’ GMB performance in recent weeks.
In early April, Google indicated that customer reviews were returning following a brief pause during the COVID-19 pandemic (as we reported on our blog). Our
Customer reviews are coming back to Google following a brief pause during the COVID-19 pandemic. This is an important development given the impact that customer
Families are under a tremendous amount of stress when they have to find an assisted living facility for a loved one. Few people have time
Students have more choices than ever before when deciding which higher education institution to attend. The internet has heavily influenced this decision through university reviews
Reviews are essential for the online presence of any business. Zendesk reports that 88% of buyers are influenced in their buying decision by reviews, and
Today’s patients are no longer content to trust that a medical degree on the wall is a sign of quality care. Overwhelmingly, they want to
The holiday shopping season is upon us, and retailers are gearing up to make a big push in Q4. Harnessing the power of positive reviews
Google reports that a stunning 95% of vehicle buyers use online tools as a primary source of information. Twice as many buyers begin their search
REDWOOD CITY, Calif. — November 12, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today
Reviews are essential to effective customer experience management. Eighty-seven percent of Americans trust online reviews, and reading reviews has become a standard part of the
Learn why review volume matters, get key steps to increase customer reviews, and watch a customer case study.
If you’re a business owner, you know that your online reputation is priceless. Consumers overwhelmingly research companies before making purchasing choices, and this includes reading
When your business gets a negative review, it can feel personal. Every business makes mistakes, and some do nothing wrong, but there is a perception
It would be difficult to overstate how important online reviews and ratings are in terms of their effects on sales. Research from Spiegel has found
The occasional negative online review is a fact of life if you run a business. These reviews can range from calm, patient and polite to
Customer reviews are a powerfully persuasive tool for consumers. Few people make purchasing decisions today without first doing a bit of online research. The numbers
Google the phrase “digital disruption,” and you get a sense of how much businesses worry about the power of digital to upend how they operate.
Simply ignoring negative reviews on Facebook can be a disaster for your business. Here’s why: Two-thirds of Facebook users visit local business pages at least
John Wall is a partner and the head of business development for Trust Insights, providing clients with data-driven insights into digital marketing. He is also
Overstating the value of online reviews would be difficult. Approximately 88% of consumers rely on online reviews to choose where to do business, and consumers
The proportion of the U.S. population over age 65 will rise from about 15% to more than 20% of the population by the year 2050.
Customer feedback isn’t just valuable to your company internally, as your team strives for continual improvement. It can also be valuable for helping undecided customers
Americans depend heavily on online reviews before making purchases. Asking your customers to leave feedback is smart and effective, but there are right and wrong
What business doesn’t want more customers? For those who count themselves in the majority, Facebook has proven to be an excellent source of new business,
How does a business achieve a favorable Google search ranking? This simple question gets dissected roughly every year through the authoritative Moz Local Search Ranking
Consumers search for more information when making purchase decisions than ever before. And far too often, the information they find online about the quality of
In today’s world, online reviews – positive and negative – have a direct impact on the volume of sales and service business at your dealership.
The “Mad Men” days are over, along with the bullhorn mentality of traditional advertising – and branding power is now in the hands of your
By Applying Artificial Intelligence to More Than 400,000 Online Reviews, Reputation.com’s 2018 Property Management Reputation Report Finds More Than a Third of All Comments Are
Is your team unsure of how to appropriately respond to negative reviews? Take a look at this article for valuable tips.
Online reviews provide a wealth of customer experience data and can help uncover issues that may have a negative impact on your business.
Is the customer always right – even when they’re being completely ridiculous? When you receive an online review that makes no sense, is insulting or
How do you know if a customer had a bad experience with one of your locations? There’s a good chance you’ll read about it online.
Introduction When it Comes to Brand Perception, You’re No Longer in Control The balance of power has shifted from healthcare organizations defining their brand to
Get Serious About Your Reputation Use an Online Reputation Management platform to manage review requesting and response, track social media and stream reviews to your
A regular stream of fresh, positive reviews is key to an estate agents’ positioning and reputation online. Research shows as much as 86 percent of
Customer reviews on public sites like Google are a great source of User Generated Content (UGC) that you can stream on your website. But don’t
Reviews don’t mean much to consumers if they’re old, but the only way to get recent reviews is to consistently request them from all customers
“Pathing” in customer surveys has been characterized as unethical, because it’s sometimes used to selectively capture positive feedback but not negative or neutral input. We
Fake reviews plague the internet and they should be tackled vigorously. Having received several questions regarding how to deal with fake reviews, we thought it
Reviews are everywhere. You’re confronted with them when you shop on Amazon, purchase a new car, book a hotel or a restaurant reservation — even
Background Belvoir is an award-winning UK lettings and estate agency franchise with over 20 years of experience. The Belvoir brand focuses on its core principles
There’s been some misleading chatter lately — propagated by a vendor who seems intent on using the market to its own advantage — spinning about
Executive Summary Brand perception begins online, with the local online reputation of doctors, clinics and hospitals. In late 2017, Reputation.com set out to understand how
The balance of power has shifted from brand owners to customers. This guide will help you understand the role of online reviews in overall brand health, and the tactics to maximize your online reputation.
77% of online health seekers begin their search online. Millennials are driving the consumerization of healthcare through increased reliance on technology to improve their health
Watch this video to learn how to use online reviews to drive patient volume with Reputation.com’s Lindsay Neese Burton and Kindred Healthcare’s Amanda Henson.
Overview Top-performing companies continuously look for ways to improve customer experience. It goes without saying that this requires paying attention to feedback from customers, clients,
1. Claim your online business listings There are several review sites for potential customers to find information about you or your competitors. Claim your listings
Key Objectives A major national retailer operating in 42 states was having difficulty engaging with its hundreds of thousands of customers to gather useful feedback.
How Great Online Reviews Accelerate Car Sales What do your buyers say online about their experience? How much do online reviews and star ratings affect
How to Get Great Online Patient Reviews What do patients say online about your practitioners, hospital, clinic or care facility? How closely do their reviews
How to Get Great Online Patient Reviews What do patients say online about your practitioners, hospital, clinic or care facility? How closely do their reviews
Use Great Online Reviews to Accelerate Sales What do your customers say about your company online? And how much do online reviews and star ratings
Neglecting your online reputation costs you customers. This guide will give you the fundamentals of Online Reputation Management, to help you earn more positive reviews and raise your search ranking.
Customer engagement is a two-way conversation, once you know what customers are saying in online reviews, your retail locations must respond back in order to optimize customer relationships.
Whew! The holiday shopping rush is over. While you were out hustling and bustling, did you notice anyone pulling out their smartphones in the store?
Templates are a great place to start when putting in a process for responding to reviews. They ensure consistency across locations, and if compliance is
Word online is eclipsing word of mouth. Consumer reviews are a powerful way to attract new customers. But why stop there when you can turn
Learn about some of the best practices for responding to patient reviews.
Online reviews have a direct impact on revenue. You know this. According to SearchEngineLand, 88 percent of consumers rely on them to decide where to
Your prospective patients are looking for providers online. That’s a fact. And healthcare organizations can no longer deny that online doctor reviews and ratings influence
Can you hear that? It’s the voice of the customer, and it’s louder than ever. Online reviews are growing in importance because they capture the
Customers are talking about you online, in reviews and on social posts. Don’t turn a blind eye. Be sure you have processes in place to
How old are your online reviews? Unless they’re very recent, they may not be doing you any good. SearchEngineLand reports 69 percent of consumers think
How do patients find your providers? And what makes them choose one provider over another? Reputation.com wants to understand how consumers look for healthcare services
Selling cars is tricky business. Sure, car buyers may know what they want, but if they come into your dealership ready to buy, whether they
It’s tempting to delete that one negative online review that’s sticks out like a sore thumb among all the other great ones. But don’t do
How new are your online reviews? If they’re aging, it’s time to start requesting new ones. Roughly 44 percent of consumers say a review is
It takes more than 5-star ratings from multiple users to validate your services and attract consumers to your offerings. Customers want to understand the “why”
When finding medical care is urgent, you only have a few moments to decide where to go for help. If you’re holding your toddler who
For many consumers, when it comes to writing online reviews, it’s out of sight, out of mind. In other words, a customer may have a
Hungry? It’s not hard to find somewhere to eat. A quick “Near Me” search on a smartphone for a specific kind of food brings up
The quality and quantity of your online reviews have an impact of whether Google ranks you in the local 3-pack — the top three search
REDWOOD CITY, CA — June 15, 2017 — Reputation.com, the leading Online Reputation Management (ORM) platform for large enterprise, today announced the results of a
More than 77 percent of patients use online reviews as their first step in finding a new doctor, according to recent research from SoftwareAdvice. And
While no one enjoys conflict, in business all feedback is constructive. Negative reviews may include valuable advice about how you can improve service quality. Complaints
REDWOOD CITY, CA — May 17, 2017 — Reputation.com, the leading Online Reputation Management (ORM) platform, today launched Reputation Live, a new mobile app that allows
Evidence of the growing importance of online reviews is hard to ignore. Nearly nine out of 10 (88 percent) of consumers trust online reviews when
Online reviews and social posts help uncover performance strengths and weaknesses, enabling you to address issues quickly. With this information, you can tailor your employee
Reviews are consumer-generated content you that helps to reinforce your market position. Streaming all of your reviews to your points of presence on the web
Exceptional service — that’s your differentiator, right? To attract new business, you have to demonstrate that you deliver better service than your competitors. But how
Nearly 70 percent of consumers rely on patient reviews to help them select their healthcare providers. The more positive reviews your providers have, the better
Although reputation rests on a company’s values and actions, your customers increasingly define it. Handling negative reviews with finesse and asking for feedback from all
Spam accounts for 14.5 billion messages globally per day, making up 45 percent of all emails. And some companies go to extremes to block it,
The retail industry can be rife with customer-service challenges. From sourcing the right products, to hiring the right staff, to ensuring delivery of an optimal
Before you ask your team to send canned-spam responses to address negative reviews submitted by customers, ask yourself: How will this help solve their problem?
Patients shape their initial opinions about healthcare experiences before setting foot in the physician’s office. That’s because nearly 80 percent of new patients search for, and are
If you receive negative reviews, don’t try to have them removed. Instead, focus on creating more positive customer experiences and continue your outreach to all customers — the
Join our Chief Product Officer, Pascal Bensoussan, on July 20, 2pm EST, as he discusses how Online Reputation Management can help you take control of
As a marketer for a healthcare organization, you can’t afford to underestimate the power of online patient reviews. Even if your providers deliver excellent care,
Marketers take note: Your organization can’t afford to underestimate the power of online reviews. Even if you deliver great customer service, your bad online reviews have
As a location manager, you know how difficult it can be responding to negative and positive reviews, especially if you’re new to the process. Reputation.com
Healthcare consumers are a sophisticated bunch. Before setting foot in your facility they rely on online reviews to tell them if you provide the best
Let’s be honest: No one likes to see negative online reviews posted about their business. And even if you have a stellar operation, seeing one bad review
There’s a right way and a wrong way to ask consumers for online reviews. It’s unwise to try to game the system by flooding review sites
Richard Harrison, managing director UK for Reputation.com, explains why hoteliers should embrace guest reviews, even the bad ones in this piece for Travel Mole. He
We’ve been saying for years that responding to reviews is as important as getting new reviews. Now, a new study by popular travel site TripAdvisor
Many people rely on websites like RateMDs or Vitals when looking for a new doctor or specialist. However, while online reviews can be useful, they
Netflix’s “Tiger King” Season 2 continues to push Carole Baskin’s reputation downward. We break down how your business can avoid the same fate.
The holiday shopping season is a critical time for retailers. We break down how retailers can manage their customer experience during this time.
Google My Business has officially become Google Business Profiles. We take a look at everything that your business needs to know moving forward.
Due to the coronavirus pandemic, healthcare workers are experiencing a severe burnout. Here’s how your organization can fight burnout on your team.
The global chip shortage has impacted car buyers around the world, but how has it affect car dealerships’ reputations? We take a look.
Negativity bias may be impacting your healthcare consumer experience strategy. Here’s how you can fight it and provide a great patient experience.
An official earnings report shows that Google’s business and profits have seen massive growth in 2021. We break down what it means for the future.
As the coronavirus pandemic slowly wanes, members of the workforce are quitting their jobs in droves. It’s become such a phenomenon that a name has
Patients are constantly leaving their healthcare providers feedback. How are you actioning on that data for your organization?
A low Reputation Score can harm your business, but it’s never too late to save it. Take a look at these tips for raising your score.
The 2020 holiday shopping season was anything but normal. It looks like the 2021 season will be more of the same. Here’s what retailers can expect.
How Curchods Estate Agents’ Digital Reputation Wins Valuations Curchods partnered with Reputation to: Manage their online presence in one place for all of the 21
Our 2021 Automotive Reputation Report breaks down the state of customer sentiment in the auto industry. Take a look at everything we uncover.
Report finds that the industry continues to rely on technology and customer feedback to improve the increasingly digital car-buying experience REDWOOD CITY, Calif., October 11,
Report Finds technology and customer feedback remain critical to improving the increasingly digital car-buying experience in Europe LIVERPOOL, U.K., 11th October, 2021 – Reputation, the
Location Pages Landing Pages that Stand Out and Rank Higher in Search Our SEO and mobile optimized location pages allow you to rank higher in
The Official Reputation Report The 2021 Automotive Reputation Report The past year in the automotive industry has been a whirlwind. After the pandemic cast a
Reputation is the first GMB API Partner to make it easy for providers and locations to publish healthcare insurance data across Google — learn more.
Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practises for digital reputation
The #1 Reputation Management Platform for Kia Dealers. By partnering with Reputation, Kia has since exceeded its own expectations and consolidated its place as one
In order to properly gage the success of your customer experience, you need to know which metrics to report on. We’ll help you get started.
Your customers talk about you online, but are you listening? In this guide, we’ll show you how social listening can help you capture that feedback.
How Kia Increased Its UK Market Share With Reputation In 2017, Kia Motors UK set out to improve the customer experience across its brand and
Discover how restaurant, pub & bar brands can cultivate a top-notch online experience and digital reputation to attract and retain customers.
The right technology can enable care companies to meet and surpass regulators’ standards to achieve an ‘outstanding’ rating. Discover how leading care providers request and act on stakeholder feedback to make targeted improvements at care facilities.
Women are leaving healthcare jobs in shocking numbers. Here’s what we need to do to #GiverHerAReasonToStay.
The #1 Reputation Management Platform for the Automotive Industry Reputation offers the most complete Reputation management platform for GM Dealers. Improve online visibility and engagement;
Customer experience surveys should be a part of your business strategy. Here are 12 tips for designing surveys to gather valuable feedback.
Ressourcen Mit unseren Ressourcen wie Blog-Artikeln, Videos etc. erfahren Sie mehr über Best Practices im Reputation Experience Management und können die Datentrends, welche die Unternehmen
The #1 Reputation Platform for Mitsubishi Dealers Increase your Sales with Reputation Management Reputation provides you with all the online reputation management tools you need
Last updated October 2017. Reputation.com for Enterprise Standard Service Agreement This Standard Service Agreement governs the provision of the licenses and services (the “Services”) described
Student surveys are a great way to get a pulse on your institution’s academic experience. We break down different types of surveys and their benefits.
Property managers need to close the digital gap if they want to keep up with competition and retain tenants. We show you how to do that.
We Our Customers Easily manage and grow your online presence to generate more revenue for your business $900K in annual incremental sales per enrolled dealership
The #1 Reputation Platform for the Fitness Industry Grow your online visibility, increase reviews, acquire new members, gather feedback, and send surveys, all from one
Reputation landed a spot on The Forrester Wave™: Social Suites, Q3 2021. In our own words, here’s how we got there and what it means for our future.
Did you know Reputation allows you to access data from multiple sources in one platform? Learn more about the power of our open platform.
Customer perception is crucial to your company’s success. Discover how to improve customer perception and ways Reputation can help.
Baby boomers are a renting segment that shouldn’t be ignored. Here’s what Property Management firms should do to turn them into tenants.
House building in the UK has been through something of a boom in recent years. Government statistics show that the number of new homes delivered
Apple Maps is making a run at Google Maps — here’s why auto dealerships should take notice and what they need to do to gain more customers.
Transforming The Customer Experience For Restaurants & Hospitality Grow your brand’s online presence, increase guest satisfaction, and improve digital communication while providing an unforgettable experience.
One Platform. The Entire Automotive Customer Journey. React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for the
Research also found that Reputation Score Correlates with Higher Top Line Revenues for Multifamily Housing REDWOOD CITY, Calif. — JULY 21, 2021 — Reputation, the
Watch on-demand Reputation’s webinar to discover how UK care home facilities can succeed amidst the industry’s digital transformation.
Effortlessly Manage Your Property’s Online Reputation Achieve “no vacancy,” increase resident satisfaction, and leverage insights to understand how you rank against your competitors (and where
Standard Product Descriptions Base Reputation Management Platform Reviews Review Booster Business Listings and Directory Surveys Employee Engagement Social Suite Social Listening Messaging Actions Competitive Insights
The Official Reputation Report 2021 Property Management Download the Report Discover An exclusive ranking of the Top 500 property management locations using our proprietary Reputation
By Ziad Abouchadi Since February 2020, Google has permitted new car dealerships to manage multiple listings on Google My Business (GMB) for the same location.
Learning how to manage unhappy employees is a necessary component of running a successful workplace. More and more people are becoming unhappy with their work.
Healthcare’s Digital Front Door For An Exceptional Patient Experience A unified platform to drive provider selection, connect patients with doctors and improve care with deep
See the key findings of our report – Quick Take: Reputation Experience Trends in UK Hospitality. Essential reading for any marketing and CX leader in the hospitality sector.
It’s time for business-to-business (B2B) companies to embrace reputation experience management. Many consumer-facing businesses such as retailers already know how to build their brands by
The #1 Reputation Platform for Automotive Improve online visibility and engagement. Increase sales and service leads. Drive higher customer satisfaction. View Your Dealership’s Rating See how
British holidaymakers are seeking ‘staycations’ more than ever. How can hospitality & leisure companies win amidst the rise of the Great British staycation?
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