Patients are constantly leaving their healthcare providers feedback. How are you actioning on that data for your organization?
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Marketing and data silos will hold you back. Take a look at customer stories from Transform’21 on how our top performers break down these silos.
After much anticipation and careful preparation, Transform’20 Europe – our virtual marketing and CX conference – took place on Tuesday 6th October 2020. For the
Customers are a company’s most precious resource. Is there room for improvement in how your company understands them and acts on those insights? Surveys are
Reputation has pioneered the use of AI to enable top companies to understand what their customers really want. With our award-winning platform, it has never been easier to analyze vast amounts of unstructured data to gain insights into your customers’ wants, needs, attitudes and experiences.
Reputation.com, Mitchells and Butlers, and Kia Motors (UK) Share Game-Changing Strategies for Gaining Actionable Customer Experience Insights at CX Europe 2019
Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation & CX Management at Forrester Conference REDWOOD CITY, Calif. — November 7, 2019 —
J.D. Power study rankings and awards have long been a part of the automotive-buying process. For more than 50 years, consumers have looked to J.D.
Overview Top-performing companies continuously look for ways to improve customer experience. It goes without saying that this requires paying attention to feedback from customers, clients,
Robert Woodruff, Coca Cola’s former president, summarized the beverage maker’s approach to its winning strategy: “Within an arm’s reach of desire.” The goal was to
Healthcare organizations across the country are becoming increasingly aware of the importance of their online reviews and star ratings as a means of attracting new
Online reputation is the new competitive frontier for marketers in healthcare. Over 90 percent of healthcare website visitors say physician and hospital rankings help them
Sitelink and Reputation.com recently concluded their first joint webinar that revealed how self-storage companies can boost their online reviews to grow their businesses. The webinar
Organisation bolsters European leadership team during time of exponential growth LIVERPOOL, U.K., 16 November 2021 — Reputation, the global leader in reputation experience management (RXM),
Negativity bias may be impacting your healthcare consumer experience strategy. Here’s how you can fight it and provide a great patient experience.
Reputation 2021 Automotive Report Unveils Rankings of Top Auto Brands, Dealerships and Dealer Groups
Report finds that the industry continues to rely on technology and customer feedback to improve the increasingly digital car-buying experience REDWOOD CITY, Calif., October 11,
Report Finds technology and customer feedback remain critical to improving the increasingly digital car-buying experience in Europe LIVERPOOL, U.K., 11th October, 2021 – Reputation, the
Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practises for digital reputation
Reviews influence how consumers choose their care. Here are tips to create a review request strategy that will lead to a stellar patient experience.
REDWOOD CITY, Calif. – September 16, 2021 – Reputation, the global leader in reputation experience management, today announced that Andrew Geisse will join the organization
The right technology can enable care companies to meet and surpass regulators’ standards to achieve an ‘outstanding’ rating. Discover how leading care providers request and act on stakeholder feedback to make targeted improvements at care facilities.
A solid customer experience programme is a vital part of your business’s success. Here are 10 tips for how your team can get started.
Seasoned global partnerships leader appointed to newly-created executive role at a time of unprecedented growth REDWOOD CITY, Calif. — August 25, 2021 — Reputation, the
Property managers need to close the digital gap if they want to keep up with competition and retain tenants. We show you how to do that.
The #1 Reputation Platform for the Fitness Industry Grow your online visibility, increase reviews, acquire new members, gather feedback, and send surveys, all from one
Did you know social media listening can help you get ahead of a crisis? Here’s how to add it into your business’s existing crisis management plan.
Did you know Reputation allows you to access data from multiple sources in one platform? Learn more about the power of our open platform.
Apple Maps is making a run at Google Maps — here’s why auto dealerships should take notice and what they need to do to gain more customers.
Reputation Property Management Report Shows that Top Apartment Rentals Embrace the Digital Customer Experience
Research also found that Reputation Score Correlates with Higher Top Line Revenues for Multifamily Housing REDWOOD CITY, Calif. — JULY 21, 2021 — Reputation, the
It’s time for business-to-business (B2B) companies to embrace reputation experience management. Many consumer-facing businesses such as retailers already know how to build their brands by
British holidaymakers are seeking ‘staycations’ more than ever. How can hospitality & leisure companies win amidst the rise of the Great British staycation?
Your business’s online reputation is everything. Take a look at examples from our customers at Transform’21 to help boost your brand’s reputation.
Discover how veterinary service companies can win online to achieve business outcomes, including increasing revenue.
The explosion of social media, online forums, and the like have provided brands with many more opportunities to acquire and analyze data. This data in the wild, also known as unstructured data, yields the type of raw insight into customer sentiment that marketers should leverage.
Company becomes one of the first CX vendors to integrate client Instagram messaging into platform REDWOOD CITY, CALIF. – June 2, 2021 – Reputation, the
Portal utilizes vast amounts of data to provide comprehensive view of customer sentiment scores for about 100K+ U.S. businesses in auto, property management and health
Reputation was included in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Here’s our take on why we were included.
Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions
Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with
Is your healthcare organization’s marketing technology stack lacking? We can help your team get the most out of the tools available to you.
REDWOOD CITY, CALIF. – May 11, 2021 – Reputation, the global leader in reputation experience management, has been named a strong performer by independent research
Reputation, the global leader in reputation experience management, has been named a strong performer by independent research firm Forrester in a new report, The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021.
Online reputation management presents a huge opportunity for mortgage lenders as they seek to adapt to a digital-first world. Check out this article to learn how the industry is evolving and why reputation management matters more than ever.
REDWOOD CITY, Calif. – April 28, 2021 – A commissioned study conducted by Forrester Consulting on behalf of Reputation, the global leader in reputation experience
REDWOOD CITY, Calif. — April 22, 2021 — Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a
As pubs, bars & restaurants reopen across the UK , discover how data and technology can give your hospitality business competitive advantage.
REDWOOD CITY, Calif. – April 15, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Shannon Nash,
We are delighted to announce that Reputation has acquired Nuvi, a social customer experience software company, with next generation social listening and data-visualization capabilities.
REDWOOD CITY, Calif. — April 5, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust
REDWOOD CITY, Calif. — March 22, 2021 — Reputation, the global leader in reputation experience management, today announced that Floyd Watson will join the company
What’s the difference between reach vs impressions and which is more important? From Facebook to Instagram to Twitter, find out which metric is essential for your social goals.
Reputation Deepens Executive Bench and Appoints Shannon Hernández as General Counsel and Corporate Secretary
REDWOOD CITY, Calif. — March 10, 2021 — Reputation, the global leader in reputation experience management, has named Shannon Hernández as the company’s general counsel
We put the UK’s private healthcare sector under the microscope to analyse patient trends & rank the top-performing UK private healthcare providers.
2021 Healthcare Reputation Report Correlates Strong Reputation Score With Higher Patient Conversions on Google
REDWOOD CITY, Calif. — March 4, 2021 — Reputation, the global leader in reputation experience management, today released its 2021 Healthcare Reputation Report, which ranks
Hot off the press, Forrester’s Now Tech Voice-of-the-Customer (VoC) 2021 report outlines its definition of a VoC tool, including key activities and capabilities. The report also identifies leading vendors in the space, including Reputation.
Got a negative review online? It’s not the end of the world. Discover how to respond to negative reviews here.
REDWOOD CITY, Calif. — February 11, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced the appointment of Dave Mingle as
REDWOOD CITY, Calif. — February 9, 2021 — Reputation, the global leader in reputation experience management, today announced that it has been named by G2,
Auto dealers matter more than ever. But to succeed, they need to combine a strong digital presence with a great customer experience at the physical dealership. Learn more on why embracing Reputation Experience Management is the key for auto dealers to operate successfully online and on the lot.
Karthik Divi, Reputation’s Senior Engineering Manager, shares what he enjoys about leading his team in India, his passion for computers and his background in the Supply Chain domain.
Reputation’s Platform Reintroduced as Comprehensive Offering That Is More Actionable, More Conversational and More Open
REDWOOD CITY, Calif. — February 1, 2021 — Reputation, the global leader in reputation experience management, today announced the relaunch of its Reputation platform. Available
Businesses need to tread carefully and take specific steps to update their branding on their sites without losing traffic. In this article, Reputation’s Adam Dorfman, shares insights on the crucial actions businesses must take during a rebrand or name change to protect their online visibility.
Google has recently renewed a commitment to making Google Posts, a way for businesses to publish quick updates on their Google My Business (GMB) listings, more pertinent and valuable. In this article, Reputation’s Adam Dorfman, shares insights on the latest updates and how to put Google Posts to work to improve visibility for GMB Listings.
REDWOOD CITY, Calif. — January 25, 2021 — Reputation.com, the global leader in reputation experience management, today announced the company’s rebrand. In the spirit of
REDWOOD CITY, Calif., Jan. 21, 2021 (GLOBE NEWSWIRE) — Reputation.com, the global leader in reputation experience management, today announced its platform services are now available
As the digital transformation continues at breakneck speed, companies that adopt Reputation Experience Management programs are poised to accelerate their growth and make headway against competitors.
Reputation.com Named a Leader in Experience Management Software, Online Reputation Management Software, and Social Media Suites by Real Users on G2
REDWOOD CITY, Calif., Dec. 17, 2020 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today
We break down how your business can use conversational surveys to get customer feedback and collect insights to improve the customer experience.
Industry-leading Score Enhances Visibility Into Digital Reputation, Customer Experience and Core Business Metrics – Provides Prescriptive Recommendations to Improve It REDWOOD CITY, Calif. — December
During the holiday season shoppers spent billions of dollars online, while foot traffic in brick-and-mortar stores dropped. To capitalize on this activity, retailers need to dial up their presence online to drive shoppers to their websites — while promoting services such as curbside pickup that will appeal to shoppers offline.
Despite Covid-19 and the accompanying surge in eCommerce in 2020, shopping is still very much an omnichannel experience
Reputation analyzed more than 18,000 automotive brands and dealerships across the U.S. to understand consumers’ sentiment and what automotive brands are doing right and wrong. Here we share insights about the state of the industry and where brands can improve.
Consumers are still buying automobiles during the pandemic. What do dealerships need to know to make themselves visible and found online as consumer demand picks up?
Why Reputation Matters: Google, Red Wing Shoes and Pearle Vision Weigh in on the Pandemic and its Impact on Retail
No one can deny the dramatic impact Covid-19 has had on the Retail industry. As soon as the shelter-in-place orders were announced, stores closed…
„Automatisierung“ ist ein Wort auf den Lippen eines jeden Geschäftsführers, da Unternehmen auf der ganzen Welt danach streben, alles Mögliche zu automatisieren, von der Lieferkette
Latest Report Reveals Reputation Management Is More Important Than Ever in a Year Marked by Uncertainty; Dealerships Effectively Managing Their Digital Reputations See 10% Increase
To create a more effective digital patient experience in the time of COVID-19, consider these five key strategies.
In today’s “feedback economy,” the experiences people have with your brand have a direct impact on future revenue. In this webinar, Dave Schneider, CMO of Red Wing Shoes, shares why reputation and experience management is critically important to retailers.
In this webinar, Reputation shares insights on Google’s direction for the future and what it takes to use Google’s features and capabilities to attract and convert customers.
Reputation.com Secures Top Spots on Enterprise Grid Reports for Online Reputation Management, Social Media Suites and Feedback Management by Real Users on G2
Reputation.com Demonstrates Breadth in Capabilities with Top Marks in Social Media Suites and Analytics REDWOOD CITY, Calif. — September 25, 2020 — Reputation.com, provider of
Reputation.com’s 2020 Property Management Reputation Report Shows a Growing Digital Disparity Between Property Management Firms During the Pandemic-fueled Migration
Research Shows the Lack of a Strong Digital Presence Leads to a Risk of Higher Turnover and Lower Occupancy REDWOOD CITY, Calif. — SEPTEMBER 22,
Back in May, Reputation.com held its annual conference virtually for the first time: Transform’20. Amongst innovative insights and remarkable demonstrations, thought leaders shared their success
The world has changed, and businesses must adapt to survive and achieve success. Showcasing your brand across digital channels not only increases your visibility but provides opportunities to interact with consumers to collect feedback, improve the customer experience and build loyalty.
‘Automation’ is a word on the lips of every business leader as companies the world over strive to automate everything from supply chains to HR
Physician directories are a vital part of your practice. Avoid making these five common mistakes and you’ll drive more traffic to your pages and acquire new patients.
With the U.S. retail industry rebounding for the second consecutive month in June, Google My Business (GMB) listing conversions for industries such as retail continue
Healthcare providers need to accelerate their journey to deliver an effective patient experience across every touchpoint, from booking an appointment to paying a bill. Learn how a Patient Experience Feedback Hub can help.
Satisfying Tenants and Building Their Brands: How 3 Leading Property Management Firms Are Getting It Right
COVID-19 accelerated significant changes already underway in the property management industry, just as it has across healthcare, retail, entertainment, construction and more. But property managers
Gain a competitive advantage through the insights offered by our 2020 Automotive Reputation Report – Europe. If you haven’t read the report in full, or
Summer is finally here, and while you’ve been grilling some tasty treats in quarantine, we’ve been cooking up our own goodies to make your Reputation.com
In the digital-first economy, consumers have more choices than ever. It has become increasingly clear that reputation management is vital to the success of brands,
Learn how to use business listings to increase visibility, conversion and ultimately revenue.
Reputation.com Secures Top Spots on Enterprise Grid® Reports for Online Reputation Management and Business Listings by Real Users on G2
As the Highest-Ranking Vendor in Both Online Reputation Management and Local Listing Management Reports, Reputation.com Demonstrates its Platform’s Power and Reach REDWOOD CITY, Calif. —
Few companies have a ready playbook on how to handle brand communications during a pandemic. There’s a good chance that they will in the future,
Traffic and reviews are returning to Google My Business (GMB) listings, according to our latest Reputation data analysis. This finding is important because GMB traffic
As American brick-and-mortar businesses re-open, they need to manage the content on their Google My Business (GMB) listings more closely – and respond to customer reviews, too. That’s the takeaway from a recent Reputation analysis of our clients’ GMB performance in recent weeks.
As the UK gradually reopens in the wake of the COVID-19 pandemic, now is the time to conduct customer surveys to see how they feel
Reputation.com Pioneers Three New Breakthrough Products to Dramatically Improve Customer Sentiment and Drive Increased Revenue Growth
Leading Reputation Experience Management Company Brings Together Customer Experience and Online Reputation Management REDWOOD CITY, Calif. — May 21, 2020 — Reputation.com, provider of the
Free Online Event to Feature Expert Perspectives and Replicable Best Practices; Speakers Span Automotive, Healthcare and Property Management Industries REDWOOD CITY, Calif. — May 12,
The COVID-19 pandemic has initiated big change. Digital transformation is a business imperative, as people must now rely on digital channels to connect and engage
The COVID-19 pandemic has accelerated the trend toward ecommerce and away from brick-and-mortar retail. It changes things, but many of those changes are positive if
Building and maintaining a strong social media presence is essential for your company, and good social media management helps you establish a good reputation. This
Reputation.com Rolls Out Business Continuity Toolkit for Communications Management Amid COVID-19 Outbreak
Business Continuity Bundle Helps Businesses Use Their Online Presence to Disseminate Critical Information; Includes Functionality for Healthcare Providers to Assist Patients in Finding Available Services
Google holds the keys to your Dealership — where getting chosen by customers depends on what they find in search results, social sites and third-party
As businesses close brick-and-mortar storefronts in response to the COVID-19 pandemic, Google is urging them to revise their Google My Business (GMB) listings accordingly. On
It takes time and effort to build positive awareness surrounding your brand. Your website might be perfect, and you may have a killer social media
Find Out Where You Are in the Race These are just a few of the insights you’ll ﬁnd in the 2020Automotive Reputation Report. Learn where
Learn how you can move beyond CAHPS to identify how your patients feel about your practice and improve the overall patient experience.
Are you taking advantage of the feedback economy to improve your online reputation? Reviews and social media impact public opinion about businesses often before consumers
It’s a Race to the Top: Automotive Brands, Dealers and Dealer Groups Face off in Reputation.com’s 2020 Automotive Reputation Report Preliminary Results
Research Provides Insight into Who’s on Track to Rank Among the Top for Reputation Excellence in the U.S., Canada and Europe Also Announced: New Reputation
2020 is underway and it’s a race to the top for automotive OEMs, dealer groups and dealerships. Get your copy of our 2020 Automotive Reputation
Reviews are essential for the online presence of any business. Zendesk reports that 88% of buyers are influenced in their buying decision by reviews, and
2020 is underway and it’s a race to the top for automotive OEMs, dealer groups and dealerships. Get your copy of our 2020 Automotive Reputation
You’re all set up on the Reputation.com platform — but there’s a nagging feeling that you’re not using all of the available features and capabilities.
Creating content that keeps your social media pages humming with activity can be challenging. What if you could get others to do this for you?
Digital transformation is stirring things up for B2C and B2B businesses across industries, enabling new ways to engage and interact with customers never before possible.
Many online brand mentions are not accompanied by star ratings or other measurable indicators. In the absence of these cues, accurate sentiment analysis empowers brands
Reviews are a big deal. According to research from Power Reviews, 97% of all consumers search for online reviews before purchasing and 68% will form
Did you know four out of five consumers use local search, and 88% use smartphones for those searches? Think of the business you could be
Today’s property management companies understand that to remain competitive, they must learn to listen and respond to tenant concerns and needs as well as find
Creating positive customer experiences is at the heart of reputation management. However, you can’t go about it in a haphazard or disorganized manner if you
More and more consumers are turning to social media to connect with brands. According to Globalwebindex, the average social media user spends nearly 2.5 hours
Background From traditional care and inpatient rehabilitation hospitals to home services and hospice, Kindred Healthcare supports a range of medical conditions. The organization has more
Creating an optimal customer experience (CX) is something that most businesses have as a strategy, but just “trying harder” won’t necessarily get the job done.
Google is the digital front door to healthcare. Learn about how Reputation’s new offering helps organizations stay relevant in search results.