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Patients are constantly leaving their healthcare providers feedback. How are you actioning on that data for your organization?
Marketing and data silos will hold you back. Take a look at customer stories from Transform’21 on how our top performers break down these silos.
After much anticipation and careful preparation, Transform’20 Europe – our virtual marketing and CX conference – took place on Tuesday 6th October 2020. For the
Customers are a company’s most precious resource. Is there room for improvement in how your company understands them and acts on those insights? Surveys are
Reputation has pioneered the use of AI to enable top companies to understand what their customers really want. With our award-winning platform, it has never been easier to analyze vast amounts of unstructured data to gain insights into your customers’ wants, needs, attitudes and experiences.
Reputation.com, Mitchells and Butlers, and Kia Motors (UK) Share Game-Changing Strategies for Gaining Actionable Customer Experience Insights at CX Europe 2019
Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation & CX Management at Forrester Conference REDWOOD CITY, Calif. — November 7, 2019 —
J.D. Power study rankings and awards have long been a part of the automotive-buying process. For more than 50 years, consumers have looked to J.D.
Overview Top-performing companies continuously look for ways to improve customer experience. It goes without saying that this requires paying attention to feedback from customers, clients,
Robert Woodruff, Coca Cola’s former president, summarized the beverage maker’s approach to its winning strategy: “Within an arm’s reach of desire.” The goal was to
Online reputation is the new competitive frontier for marketers in healthcare. Over 90 percent of healthcare website visitors say physician and hospital rankings help them
Sitelink and Reputation.com recently concluded their first joint webinar that revealed how self-storage companies can boost their online reviews to grow their businesses. The webinar
Report analyzes over 5 million reviews to underscore the importance of listening to customer feedback in a supply constrained industry; highlights the service lane as
Learn how Reputation’s Social Listening Industry Monitors can help you cut through the noise of online chatter to uncover actionable insights.
The way residents and their loved ones search for senior care has changed — it’s time for senior care providers to embrace the Feedback Economy.
Industry veteran Marc Linden joins company to lead financials and support continued growth SAN RAMON, Calif., September 13, 2022 – Reputation, the global leader in
In an industry where 70% of customer decisions are directly impacted by reviews, Greystar needed an enterprise level solution that advanced its customer engagement strategy. Greystar used Reputation’s competitive intelligence tools to measure and benchmark their scores against best-in-class competitors and identify location strengths and weaknesses for improvement.
Sutter Health, a California-based healthcare organization, partnered with Reputation to ensure their online reputation reflected their brand. Reputation is helping Sutter Health improve patient experience by enabling the organization and its doctors to tune into what patients are saying and respond accordingly.
Responding to online negative feedback can be challenging. What should you say? What shouldn’t you say? We share all of this and more in this webinar.
Read how one of the nation’s largest automotive retailers utilized Reputation’s Review product to identify opportunities for their stores to enhance customer experience. AutoNation is a very online-centric business, by evaluating their review insights, they were able to share their positive customer sentiment online.
New product updates will help marketers optimize social media strategy and make sense of insights from sources of public feedback SAN RAMON, Calif., August 11,
Storage Asset Management (SAM), a Pennsylvania-based property management company that specializes in self-storage, leverages Reputation’s tools to scale their business. By utilizing our products SAM was able to better manage their customer communications and sentiments.
BrightSpring, a top provider of home- and community- based health services, came to Reputation in 2021 for help improving their consumer star ratings and reviews. The team quickly realized the power of our platform doesn’t end with consumers — it spans into employees.
The Reputation Connector for Microsoft Dynamics 365 will help large enterprises enrich customer insights with sentiment data SAN RAMON, Calif., August 2, 2022 – Reputation,
Recently, I attended a ‘fireside chat’ attended by senior figures – including Chief Financial Officers (CFOs) – of a variety of leading UK hospitality brands.
This webinar will cover combining internal and external employee feedback to provide insights that can revolutionize the employee experience.
Review volume may be higher, but renter sentiment is down this year SAN RAMON, Calif., July 19, 2022 – Reputation, the global leader in reputation
Join Reputation’s CX Strategy Director, Chris Sparling, alongside Ipsos Mori’s Jamie Thorpe (Head of Experience Management) and Greene King’s David Pickersgill (Head of Insight) for an exclusive Customer Experience Magazine
Increase Leads through Social Listening “Every marketing decision we make has been powered by Reputation’s social listening platform.”– Anna Davis, Stryker Take the full story
Andrew Rainey joins as General Manager of Reputation’s Healthcare Organization SAN RAMON Calif., June 28, 2022 — Reputation, the global leader in reputation experience management
RXM platform highlighted as a strong performer in Competitive Intelligence and for seeing XM adoption growth among enterprise customers SAN RAMON, CALIF. – June 23,
How will consumer feedback impact healthcare organizations’ success as we enter the recovery phase of the Covid-19 pandemic? Read more to find out.
Company is now ISO 27001 certified and SOC 2 Type II compliant SAN RAMON Calif., May 24, 2022 — Reputation, the global leader in reputation
Google Maps and Search are both evolving in some big ways. We break down what you should expect and how it might impact your business.
This webinar will discuss the benefits of Reputation’s Competitive Intelligence and how it can help you to get ahead in your industry.
Trends Guide The State of the Feedback Economy in 2022 (UK Edition) How will your business win in today’s Feedback Economy powered by online customer
Looking to step up your auto dealership’s social media strategy? We will show you how from tips on what to post to how often to post your content.
Ecosystem of digital agencies, systems integrators, and software companies will help businesses effectively gather and take action on customer feedback SAN RAMON, Calif. – April
Competitive Intelligence bietet eine Reihe von Vorteilen für jedes Unternehmen. In diesem Artikel erläutern wir Ihnen, wie Sie es – in Verbindung mit der Reputation-Plattform – für Ihren Erfolg nutzen können.
Company secures global partnership with RENAULT as the platform of choice for Voice of the Customer and online reputation LIVERPOOL, U.K – April, 5, 2022–
The AI-powered platform breaks down public customer feedback to provide competitive insights into key themes driving better customer experience SAN RAMON, Calif. – March 29,
Competitive intelligence offers a number of benefits to any business. In this article, we’ll break down the specific ways to use it for success.
Customer sentiment analysis is a key to any business’ success. In this article, we break down benefits of sentiment analysis and how to get started.
The Annual Event for Marketing and Customer Experience Teams in Today’s Feedback Economy Announces NFL’s First Female Referee as Keynote, and a Stellar Speaker Lineup
Patients are returning to the doctor after pausing care needs at the height of the pandemic, however, providers must focus on employee experience to meet
Organization promotes Jason Grier to Chief Operating Officer, and announces Amit Goyal as Chief Technology Officer and Michael Erisman as Chief People Officer SAN RAMON,
Auto industry disruptors are turning to digital retailing to win new customers. We break down five ways dealerships and OEMs can keep up.
RXM platform makes top 50 for marketing and mid-market categories SAN RAMON, CALIF. – February 8, 2021 – Reputation, the global leader in reputation experience
Consumers cite insurance acceptance, location, and patient reviews as the most valued criteria for a healthcare provider SAN RAMON, CALIF. – February 8, 2022 –
Reputation Announces $150 Million Growth Funding Round to Drive Dominance in the Customer Feedback Market
Company surpasses $100 million in ARR, demonstrating strong momentum SAN RAMON, CALIF. – January 25, 2022 – Reputation, the global leader in Reputation Experience Management
Reputation offers powerful AI-fueled taxonomies and sentiment analysis. We break down why they’re important for the success of your business.
Take a look at this article to learn about the real problems with customer experience programs and what your business can do to avoid them.
The #1 Reputation Management Platform for the Automotive Industry Log in & Enroll Download Brochure Reputation provides you with all the online reputation management tools
SAN RAMON, Calif. – December 16, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Pranav Desai
Report finds that retailers must prioritize online and in-store experiences, as well as employee experience this holiday season, and beyond San Ramon, Calif., December 8,
Report finds that UK retailers must prioritise online engagement, as well as in-store and employee experiences this festive season, and beyond Liverpool, U.K., 8th December
Reputation Named a Niche Player in 2021 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Report
Reputation has been included for the first time in this Magic Quadrant, the research profiles 14 of the most advanced vendors SAN RAMON, CALIF. –
One viral tweet impacted Hertz’ customer experience. We break down the lessons in social media that businesses can take away from that situation.
Reputation is proud to announce that we’ve landed a spot on Gartner’s Magic Quadrant for VoC. We break down what that means for our business.
Nursery operators are under pressure to impress parents and Ofsted. Here’s how technology can help them to achieve ‘outstanding’ ratings.
Organisation bolsters European leadership team during time of exponential growth LIVERPOOL, U.K., 16 November 2021 — Reputation, the global leader in reputation experience management (RXM),
Negativity bias may be impacting your healthcare consumer experience strategy. Here’s how you can fight it and provide a great patient experience.
Reputation 2021 Automotive Report Unveils Rankings of Top Auto Brands, Dealerships and Dealer Groups
Report finds that the industry continues to rely on technology and customer feedback to improve the increasingly digital car-buying experience REDWOOD CITY, Calif., October 11,
Report Finds technology and customer feedback remain critical to improving the increasingly digital car-buying experience in Europe LIVERPOOL, U.K., 11th October, 2021 – Reputation, the
Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practises for digital reputation
Reviews influence how consumers choose their care. Here are tips to create a review request strategy that will lead to a stellar patient experience.
REDWOOD CITY, Calif. – September 16, 2021 – Reputation, the global leader in reputation experience management, today announced that Andrew Geisse will join the organization
The right technology can enable care companies to meet and surpass regulators’ standards to achieve an ‘outstanding’ rating. Discover how leading care providers request and act on stakeholder feedback to make targeted improvements at care facilities.
A solid customer experience programme is a vital part of your business’s success. Here are 10 tips for how your team can get started.
Seasoned global partnerships leader appointed to newly-created executive role at a time of unprecedented growth REDWOOD CITY, Calif. — August 25, 2021 — Reputation, the
Property managers need to close the digital gap if they want to keep up with competition and retain tenants. We show you how to do that.
The #1 Reputation Platform for the Fitness Industry Grow your online visibility, increase reviews, acquire new members, gather feedback, and send surveys, all from one
Did you know social media listening can help you get ahead of a crisis? Here’s how to add it into your business’s existing crisis management plan.
Did you know Reputation allows you to access data from multiple sources in one platform? Learn more about the power of our open platform.
Apple Maps is making a run at Google Maps — here’s why auto dealerships should take notice and what they need to do to gain more customers.
Reputation Property Management Report Shows that Top Apartment Rentals Embrace the Digital Customer Experience
Research also found that Reputation Score Correlates with Higher Top Line Revenues for Multifamily Housing REDWOOD CITY, Calif. — JULY 21, 2021 — Reputation, the
It’s time for business-to-business (B2B) companies to embrace reputation experience management. Many consumer-facing businesses such as retailers already know how to build their brands by
British holidaymakers are seeking ‘staycations’ more than ever. How can hospitality & leisure companies win amidst the rise of the Great British staycation?
Your business’s online reputation is everything. Take a look at examples from our customers at Transform’21 to help boost your brand’s reputation.
Discover how veterinary service companies can win online to achieve business outcomes, including increasing revenue.
The explosion of social media, online forums, and the like have provided brands with many more opportunities to acquire and analyze data. This data in the wild, also known as unstructured data, yields the type of raw insight into customer sentiment that marketers should leverage.
Company becomes one of the first CX vendors to integrate client Instagram messaging into platform REDWOOD CITY, CALIF. – June 2, 2021 – Reputation, the
Portal utilizes vast amounts of data to provide comprehensive view of customer sentiment scores for about 100K+ U.S. businesses in auto, property management and health
Reputation was included in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Here’s our take on why we were included.
Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions
Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with
Is your healthcare organization’s marketing technology stack lacking? We can help your team get the most out of the tools available to you.
REDWOOD CITY, CALIF. – May 11, 2021 – Reputation, the global leader in reputation experience management, has been named a strong performer by independent research
Reputation, the global leader in reputation experience management, has been named a strong performer by independent research firm Forrester in a new report, The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021.
Online reputation management presents a huge opportunity for mortgage lenders as they seek to adapt to a digital-first world. Check out this article to learn how the industry is evolving and why reputation management matters more than ever.
REDWOOD CITY, Calif. – April 28, 2021 – A commissioned study conducted by Forrester Consulting on behalf of Reputation, the global leader in reputation experience
REDWOOD CITY, Calif. — April 22, 2021 — Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a
As pubs, bars & restaurants reopen across the UK , discover how data and technology can give your hospitality business competitive advantage.
REDWOOD CITY, Calif. – April 15, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Shannon Nash,
We are delighted to announce that Reputation has acquired Nuvi, a social customer experience software company, with next generation social listening and data-visualization capabilities.
REDWOOD CITY, Calif. — April 5, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust
REDWOOD CITY, Calif. — March 22, 2021 — Reputation, the global leader in reputation experience management, today announced that Floyd Watson will join the company
What’s the difference between reach vs impressions and which is more important? From Facebook to Instagram to Twitter, find out which metric is essential for your social goals.
Reputation Deepens Executive Bench and Appoints Shannon Hernández as General Counsel and Corporate Secretary
REDWOOD CITY, Calif. — March 10, 2021 — Reputation, the global leader in reputation experience management, has named Shannon Hernández as the company’s general counsel
2021 Healthcare Reputation Report Correlates Strong Reputation Score With Higher Patient Conversions on Google
REDWOOD CITY, Calif. — March 4, 2021 — Reputation, the global leader in reputation experience management, today released its 2021 Healthcare Reputation Report, which ranks
Hot off the press, Forrester’s Now Tech Voice-of-the-Customer (VoC) 2021 report outlines its definition of a VoC tool, including key activities and capabilities. The report also identifies leading vendors in the space, including Reputation.
Got a negative review online? It’s not the end of the world. Discover how to respond to negative reviews here.
REDWOOD CITY, Calif. — February 11, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced the appointment of Dave Mingle as
REDWOOD CITY, Calif. — February 9, 2021 — Reputation, the global leader in reputation experience management, today announced that it has been named by G2,
Auto dealers matter more than ever. But to succeed, they need to combine a strong digital presence with a great customer experience at the physical dealership. Learn more on why embracing Reputation Experience Management is the key for auto dealers to operate successfully online and on the lot.
Karthik Divi, Reputation’s Senior Engineering Manager, shares what he enjoys about leading his team in India, his passion for computers and his background in the Supply Chain domain.
Reputation’s Platform Reintroduced as Comprehensive Offering That Is More Actionable, More Conversational and More Open
REDWOOD CITY, Calif. — February 1, 2021 — Reputation, the global leader in reputation experience management, today announced the relaunch of its Reputation platform. Available
Businesses need to tread carefully and take specific steps to update their branding on their sites without losing traffic. In this article, Reputation’s Adam Dorfman, shares insights on the crucial actions businesses must take during a rebrand or name change to protect their online visibility.
Google has recently renewed a commitment to making Google Posts, a way for businesses to publish quick updates on their Google My Business (GMB) listings, more pertinent and valuable. In this article, Reputation’s Adam Dorfman, shares insights on the latest updates and how to put Google Posts to work to improve visibility for GMB Listings.
REDWOOD CITY, Calif. — January 25, 2021 — Reputation.com, the global leader in reputation experience management, today announced the company’s rebrand. In the spirit of
REDWOOD CITY, Calif., Jan. 21, 2021 (GLOBE NEWSWIRE) — Reputation.com, the global leader in reputation experience management, today announced its platform services are now available