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Reputation Unveils Messaging to Enable Faster, More Personalized Customer Interactions
REDWOOD CITY, Calif. — April 22, 2021 — Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a
RXM in Action: From Feedback To Movement With Actions
Actions speak louder than words. Is there room for improvement in how your company creates a workflow to act on customer feedback from multiple sources?
Get More Done with Actions
Watch this brief, informative video to learn how our Actions feature helps you optimize your reputation workflow at every location you manage. Available now in
Start Your Day Off Right with Actions from Reputation.com
When you wake up in the morning, what is the first thing that you do? Raffi would recommend that you “…brush your teeth.” Reputation.com recommends
Turn Insight Into Actions – Improving CX Case-by-Case
‘Turn Insight Into Actions: Improving CX Case-by-Case’ was a webinar hosted by Reputation.com UK. To watch the webinar on-demand, click the play button in the
Tip of the Week: Trace Feedback to Specific Transactions
Online reviews can provide valuable feedback about your locations, but customers might not always call out individual employees or locations when providing feedback. To pinpoint
The Customer Journey in Today’s Feedback Economy
Wondering what to do next with your customer feedback? We break down how Reputation can help improve your search, sentiment, and customer experience.
How Google’s Business and Profits Have Grown in 2021
An official earnings report shows that Google’s business and profits have seen massive growth in 2021. We break down what it means for the future.
Reputation Services Trial Agreement
Reputation Services Trial Agreement CUSTOMER IS RESPONSIBLE FOR CAREFULLY READING THE TERMS OF THIS TRIAL AGREEMENT BEFORE CLICKING “I AGREE” AND/OR ACCESSING OR USING ANY
How to Delete a Review on Facebook: Bad Ratings And Reviews
Want to know how to delete a review on Facebook? Read on to learn how to spot fake reviews and what to do if they can’t be removed.
How Car Dealerships Can Improve Their Online Reputations
Our 2021 Automotive Reputation Report breaks down the state of customer sentiment in the auto industry. Take a look at everything we uncover.
Reputation 2021 Automotive Report Unveils Rankings of Top Auto Brands, Dealerships and Dealer Groups
Report finds that the industry continues to rely on technology and customer feedback to improve the increasingly digital car-buying experience REDWOOD CITY, Calif., October 11,
Reputation 2021 Automotive Report Ranks Top Auto Brands, Dealerships and Dealer Groups in Europe
Report Finds technology and customer feedback remain critical to improving the increasingly digital car-buying experience in Europe LIVERPOOL, U.K., 11th October, 2021 – Reputation, the
How to Report on the Digital Customer Experience
In order to properly gage the success of your customer experience, you need to know which metrics to report on. We’ll help you get started.
The What, Why, and How of Requesting Healthcare Reviews
Reviews influence how consumers choose their care. Here are tips to create a review request strategy that will lead to a stellar patient experience.
12 Tips for Customer Experience Survey Design
Customer experience surveys should be a part of your business strategy. Here are 12 tips for designing surveys to gather valuable feedback.
10 Tips for Creating a Great Customer Experience Programme
A solid customer experience programme is a vital part of your business’s success. Here are 10 tips for how your team can get started.
Why Property Managers Need to Fix a Digital Disconnect
Property managers need to close the digital gap if they want to keep up with competition and retain tenants. We show you how to do that.
How Do You Create a Social Listening Crisis Management Plan?
Did you know social media listening can help you get ahead of a crisis? Here’s how to add it into your business’s existing crisis management plan.
How Reputation Enables Access to Data from Multiple Sources
Did you know Reputation allows you to access data from multiple sources in one platform? Learn more about the power of our open platform.
Customer Perception: What It Is & How to Improve It
Customer perception is crucial to your company’s success. Discover how to improve customer perception and ways Reputation can help.
How to Create a Social Listening Strategy
We show you what you need to know about social listening, from its benefits to creating a marketing strategy. Improve your customer experience today.
Hospitality
Transforming The Customer Experience For Restaurants & Hospitality Grow your brand’s online presence, increase guest satisfaction, and improve digital communication while providing an unforgettable experience.
EMEA Automotive
One Platform. The Entire Automotive Customer Journey. React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for the
Reputation Property Management Report Shows that Top Apartment Rentals Embrace the Digital Customer Experience
Research also found that Reputation Score Correlates with Higher Top Line Revenues for Multifamily Housing REDWOOD CITY, Calif. — JULY 21, 2021 — Reputation, the
Property Management
Effortlessly Manage Your Property’s Online Reputation Achieve “no vacancy,” increase resident satisfaction, and leverage insights to understand how you rank against your competitors (and where
Product Offering Details
Standard Product Descriptions Base Reputation Management Platform Reviews Review Booster Business Listings and Directory Surveys Employee Engagement Social Suite Social Listening Messaging Actions Competitive Insights
How To Manage Unhappy Employees
Learning how to manage unhappy employees is a necessary component of running a successful workplace. More and more people are becoming unhappy with their work.
Healthcare
Healthcare’s Digital Front Door For An Exceptional Patient Experience A unified platform to drive provider selection, connect patients with doctors and improve care with deep
Automotive Reputation Management
The #1 Reputation Platform for Automotive Improve online visibility and engagement. Increase sales and service leads. Drive higher customer satisfaction. View Your Dealership’s Rating See how
Should I Stay or Should I Go? The Rise of the Great British ‘Staycation’
British holidaymakers are seeking ‘staycations’ more than ever. How can hospitality & leisure companies win amidst the rise of the Great British staycation?
Why Messaging Matters to Car Dealerships
Conversational commerce, which includes messaging, is becoming more important for automotive dealerships to build relationships with customers and learn from them. The term refers to
How Our Top Performers Use Customer Insights To Break Down Marketing and CX Silos
Marketing and data silos will hold you back. Take a look at customer stories from Transform’21 on how our top performers break down these silos.
4 Ways to Be a Good LGBTQ+ Ally (Both Personally & Professionally)
Every one of your LGBTQ+ employees should feel safe and welcome in the workplace. Here are some tips on how you can be a good ally to the community.
How to Improve Your Online Reputation (& Examples from Transform)
Your business’s online reputation is everything. Take a look at examples from our customers at Transform’21 to help boost your brand’s reputation.
How Veterinary Companies Can Achieve ‘Top Dog’ Status
Discover how veterinary service companies can win online to achieve business outcomes, including increasing revenue.
Why and How Businesses Should Gain Control of Data in the Wild
The explosion of social media, online forums, and the like have provided brands with many more opportunities to acquire and analyze data. This data in the wild, also known as unstructured data, yields the type of raw insight into customer sentiment that marketers should leverage.
Reputation Adds Messenger API Support for Instagram
Company becomes one of the first CX vendors to integrate client Instagram messaging into platform REDWOOD CITY, CALIF. – June 2, 2021 – Reputation, the
How the Reputation Approach Got Us Recognized By Forrester— Our Take
Reputation was included in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Here’s our take on why we were included.
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Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions
Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with
Tips for Businesses on Updating Their COVID-19 Mask Guidelines
With the CDC’s new announcement that vaccinated people can resume activities without wearing a mask or social distancing, businesses need to update their COVID-19 guidelines
Quick Take: Online Trends in the UK Senior Living Market
Reputation’s Data Science Team analysed the resident experience of leading UK care homes and ranked the best-performing companies.
Review Management
Turn Reviews & Feedback Into your Bottom Line The only review management platform for marketers who need to get closer to customer feedback. Get a
What Businesses Should Do about Zero-Click Searches
Does the popularity of zero-click searches mean that Google is the digital front door to a business, and websites don’t matter as much as they used to? Check out this article to learn more.
Study Finds That Marketers View Unstructured Data as the Next Generation of CX
REDWOOD CITY, Calif. – April 28, 2021 – A commissioned study conducted by Forrester Consulting on behalf of Reputation, the global leader in reputation experience
Employee Spotlight: Alex Roberts, Solutions Architect
We recently spoke with Alex his background, what he enjoys about his role at Reputation and what he finds most exciting about being a solutions architect.
Reputation Promotes Shannon Nash to Chief Financial Officer
REDWOOD CITY, Calif. – April 15, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Shannon Nash,
RXM BUNDLE HOSPITALITY
One Platform. The Entire Customer Journey. React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for the next
Why Branding is All About Storytelling
Check out this article to learn why sharing your company’s narrative through content is crucial to building a brand.
Reputation Acquires Nuvi, Leader in Social Listening and Analytics
We are delighted to announce that Reputation has acquired Nuvi, a social customer experience software company, with next generation social listening and data-visualization capabilities.
Reputation Acquires Nuvi, Leader in Social Customer Experience
REDWOOD CITY, Calif. — April 5, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust
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Unsere Geschichte Im Jahr 2006 gegründet, widmen wir uns seit jeher der Verbesserung der Online Reputation unserer Kunden. Dies beinhaltet eine wachsende Anzahl von Kanälen
Reputation News
Reputation Roundup Check out the latest and greatest from Reputation. Newsletter Signup Sign up to receive the latest new from Reputation. Platform Updates The full
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Produkte Eine einzige Plattform, die volle Customer Journey Reagieren Sie auf Bewertungen direkt. Finden Sie heraus, was an einem Standort passiert und antizipieren Sie die
Homepage DACH
Wenn Menschen über Ihr Geschäft sprechen – hören Sie Ihnen zu? Verwandeln Sie Feedback aus Bewertungen, Likes, Verzeichnissen, Kommentaren und Klicks in Ihren Wettbewerbsvorteil. Termin
UK RXM BUNDLE
One Platform. The Entire Customer Journey. React to reviews immediately. Find out what’s happening at a location and anticipate your customers’ needs for the next
Reputation Management & CX: The Keys To Growth in 2021
Our CX expert, Chris Sparling, discusses how companies can use reputation management and CX to drive growth.
Reputation.com (uk) LTD Standard Terms of Service (data hosted in United States)
Last updated January 1, 2021. Reputation.com (UK) LTD Standard Terms of Service (Data Hosted In United States) These Standard Terms of Service (the “Terms”) govern
Reputation Deepens Executive Bench and Appoints Shannon Hernández as General Counsel and Corporate Secretary
REDWOOD CITY, Calif. — March 10, 2021 — Reputation, the global leader in reputation experience management, has named Shannon Hernández as the company’s general counsel
Inspire Innovation and Engagement with a People-First Approach
A company’s employees are important in helping maintain momentum. That’s why we make it a priority to recognize our employees for their work.
Under The Microscope: Patient Experience in Private Healthcare
We put the UK’s private healthcare sector under the microscope to analyse patient trends & rank the top-performing UK private healthcare providers.
How Google Is Becoming More Inclusive with Black-Owned Businesses
Learn how Google is making it easier for people to easily identify and buy from Black-owned businesses in their searches.
How Housing Associations Can Deliver A Better Tenant Experience
Housing association are under more pressure than ever before. Discover how they can deliver a better experience for tenants.
The Reputation Platform Is Now Better Than Ever
Over the past few months, we’ve been working hard to add lots of exciting new capabilities to our product suite. As a result, the Reputation platform is now better than ever — more actionable, more conversational and more open.
Reputation’s Platform Reintroduced as Comprehensive Offering That Is More Actionable, More Conversational and More Open
REDWOOD CITY, Calif. — February 1, 2021 — Reputation, the global leader in reputation experience management, today announced the relaunch of its Reputation platform. Available
Changing Your Business Name? Take These Steps Now
Businesses need to tread carefully and take specific steps to update their branding on their sites without losing traffic. In this article, Reputation’s Adam Dorfman, shares insights on the crucial actions businesses must take during a rebrand or name change to protect their online visibility.
Reputation Refreshes Brand, Drops the “.com” and Prepares for Another Year of Accelerated Growth
REDWOOD CITY, Calif. — January 25, 2021 — Reputation.com, the global leader in reputation experience management, today announced the company’s rebrand. In the spirit of
Why Rebranding Is the New Business As Usual: An Interview with Rebecca Biestman
Gone are the days when businesses waited around for an event to justify a rebrand. Now businesses need to be more agile and organic, and willing to constantly look at the fast-changing market around them and examine themselves, too.
Reputation.com Now Available in Google Cloud Marketplace
REDWOOD CITY, Calif., Jan. 21, 2021 (GLOBE NEWSWIRE) — Reputation.com, the global leader in reputation experience management, today announced its platform services are now available
How Customers Are Reving Up Interest Around Powersports
As the powersports market heats up, so will the competition. To stand out and be chosen by powersports newbies and enthusiasts, it’s important to make sure your brand’s reputation is strong — both online and offline.
Reputation.com Appoints Scott Barmmer Chief Revenue Officer to Fuel Next Stage of Growth
REDWOOD CITY, Calif., Jan. 14, 2021 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced the appointment of Scott
4 Customer Experience Trends to Watch in 2021
The Covid-19 pandemic disrupted nearly every aspect of our lives, as well as the way businesses operate and use technology.
Reputation.com Welcomes Jen Bruno to Lead Human Resources
REDWOOD CITY, Calif., Jan. 11, 2021 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today
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PRIVACY PLEDGES Reputation.com, Inc. and its subsidiaries, including Social Mecca, Inc. (“Nuvi”), (“Reputation.com,”, the “Company” or “we”, “us”, and/or “our”) are committed to protecting the
How the Google Maps Community Feed Affects Your Business
Welcome to WordPress. This is your first post. Edit or deletGoogle has launched a new feature, the community feed, which makes it easier for Google Maps
How to Use Online Reputation Management to Streamline Customer Experience
When it comes to customer feedback, quick response is the first step. Learn how Reputation’s Actions module helps centralize ticket management from numerous publishers and networks, while creating automatic workflows with configurable business rules.
Best Practices for Effective CX Design in 2021
If you’re just starting on your CX journey or your current program isn’t delivering the returns you expected, these design best practices can help you turn customer feedback into actionable insights.
Overcome Barriers to Reputation Experience Management
As the digital transformation continues at breakneck speed, companies that adopt Reputation Experience Management programs are poised to accelerate their growth and make headway against competitors.
Reputation.com Named a Leader in Experience Management Software, Online Reputation Management Software, and Social Media Suites by Real Users on G2
REDWOOD CITY, Calif., Dec. 17, 2020 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today
What You Need To Know About 3 Common CX Metrics
Discover the pros and cons of common CX metrics and find out what matters most when it comes to using them.
Why Virtual Care Might Be Here to Stay
The ongoing Covid-19 pandemic has cast a spotlight on virtual care. Virtual care had long been seen as an efficient and cost-effective way for people to get medical care.
Know Exactly How to Improve Your Brand Reputation with Reputation Score X
Reputation Score X is like a personal trainer for your business, helping you to see where you are today with one easy-to-understand score, showing you how you got there, then telling you exactly what to do next to improve.
Reputation.com Breaks New Ground in Reputation Experience Management With Reputation Score X
Industry-leading Score Enhances Visibility Into Digital Reputation, Customer Experience and Core Business Metrics – Provides Prescriptive Recommendations to Improve It REDWOOD CITY, Calif. — December
How the Google Maps Community Feed Affects Your Business
Google has launched a new feature, the community feed, which makes it easier for Google Maps users to more easily find updates and recommendations from local businesses.
How Automation Improves the Customer Experience
Managing customer expectations can be time-consuming and costly but automation can help by simplifying and streamlining processes that have a direct impact on customer experience.
Reputation Matters: 5 Factors Driving Shoppers Into Stores this Holiday Season
Despite Covid-19 and the accompanying surge in eCommerce in 2020, shopping is still very much an omnichannel experience
3 Ways to Improve Your Google Presence Today
By now it’s clear that Google is becoming your new digital front door. But between Maps, Ads and your Google My Business listings, keeping up with the latest Google features and best practices can be overwhelming. Learn more about which features can be put into action right away.
The Top 10 Data Trends That Matter For UK Hospitality
In this webinar, we share findings from our Hospitality Quick Take where we analyzed the reviews and Google
Reputation.com Awarded Two New Innovative Patents That Make Creating Targeted Social Ads Simple
REDWOOD CITY, Calif. — November 5, 2020 — Reputation.com, provider of the first — and only — comprehensive Reputation Experience Management (RXM) platform, announced today
Get More Google Reviews Fast with Review Booster
Review Booster by Reputation is a new solution package that’s a must-have for any business looking to enhance their online presence by rapidly boosting review volume and improving star ratings.
Automatisierung des Online-Reputations- und CX-Managements für den Geschäftserfolg
„Automatisierung“ ist ein Wort auf den Lippen eines jeden Geschäftsführers, da Unternehmen auf der ganzen Welt danach streben, alles Mögliche zu automatisieren, von der Lieferkette
Reputation.com Ranks Top Auto Brands, Dealerships, Dealer Groups in “2020 Automotive Report Update”
Latest Report Reveals Reputation Management Is More Important Than Ever in a Year Marked by Uncertainty; Dealerships Effectively Managing Their Digital Reputations See 10% Increase
Reputation.com Announces Enhanced Solution Package That Provides Businesses With A Rapid and Significant Increase In Reviews
Review Booster allows businesses to fuel growth by multiplying customer feedback on Google, driving higher customer conversion rates REDWOOD CITY, Calif. — OCTOBER 22, 2020
2020 Local Search Ranking Factors Survey Shows Why Reviews and GMB Listings Matter More Than Citations
Whitespark has presented the initial results of its highly anticipated 2020 Local Search Ranking Factors Survey during the recent Local Search Summit. According to the
Auto Report 2020
Automotive Report 2020 Automotive Reputation Report Update We analyzed 18,000 automotive brands and dealerships in the United States, and 15,000 more across Canada and Europe,
Reputation Innovation: Fall ‘20 New Feature Round-Up
If you can believe it, we’re now officially two weeks into Fall! And just as the leaves have gradually started to sprinkle down from the
Reputation.com Secures Top Spots on Enterprise Grid Reports for Online Reputation Management, Social Media Suites and Feedback Management by Real Users on G2
Reputation.com Demonstrates Breadth in Capabilities with Top Marks in Social Media Suites and Analytics REDWOOD CITY, Calif. — September 25, 2020 — Reputation.com, provider of
Reputation.com’s 2020 Property Management Reputation Report Shows a Growing Digital Disparity Between Property Management Firms During the Pandemic-fueled Migration
Research Shows the Lack of a Strong Digital Presence Leads to a Risk of Higher Turnover and Lower Occupancy REDWOOD CITY, Calif. — SEPTEMBER 22,
How Property Managers Are Affected by the COVID-19 Migration
The COVID-19 pandemic has triggered a dramatic migration that is rocking property managers in major cities such as New York. Property managers everywhere need to
Property Management Report 2020
Property Management Property Management Reputation Report We Studied 3 million+ Reviews and 70,000+ Properties. Property managers are responding to disruptions on a scale not seen
Virtual Care and Patient Experience Strategy
Healthcare is changing faster than ever, and consumer focus is a priority for most organizations. How will the increased adoption of telehealth services impact your patient experience strategy and your ongoing reputation management program?
Reputation.com Named to Inc. 5000 List of America’s Fastest-Growing Private Companies for Second Consecutive Year
Significant revenue growth, dominance in RXM combine to cement Reputation.com’s place among top companies on Inc.’s annual list REDWOOD CITY, Calif. — August 13, 2020
Facebook Struggles to Manage Transition in Ratings/Recommendations
What’s going on with Facebook reviews? It looks like Facebook is not consistently managing the transition to a new review system that took hold in
Reputation.com Expands Executive Bench and Appoints Shannon Nash Chief Accounting Officer
REDWOOD CITY, Calif. — August 11, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced
Top Places to List Your Business in Fall 2020: A Quick Guide
With more of the buyer’s journey moving online, the days of thumbing through hard copy yellow pages and trade journals are long past. Today’s consumers
An Introduction to AI for Reputation Experience Insights
Reputation has pioneered the use of AI to enable top companies to understand what their customers really want. With our award-winning platform, it has never been easier to analyze vast amounts of unstructured data to gain insights into your customers’ wants, needs, attitudes and experiences.
Automate Online Reputation & CX Management for Business Success
‘Automation’ is a word on the lips of every business leader as companies the world over strive to automate everything from supply chains to HR
Elevating Your Real Estate CX Strategy in Times of Crisis
In a normal world, a real estate agent, broker, or property manager would be out in the community meeting with clients, inspecting properties and speaking
Experience the New Reputation.com Platform Navigation
Hot on the heels of our recent Q2 product innovations, we’re pleased to announce a new and improved navigation design for the Reputation.com platform! These
Making the Unknowns More Knowable
My first job in marketing began during what now might be considered the most significant shift in the industry’s history. Literally. It was an intersection
Why Healthcare Needs the Patient Experience Feedback Hub
Healthcare providers need to accelerate their journey to deliver an effective patient experience across every touchpoint, from booking an appointment to paying a bill. Learn how a Patient Experience Feedback Hub can help.
Satisfying Tenants and Building Their Brands: How 3 Leading Property Management Firms Are Getting It Right
COVID-19 accelerated significant changes already underway in the property management industry, just as it has across healthcare, retail, entertainment, construction and more. But property managers
Q&A with Thomas Donohoe: Mastering Digital Marketing Fundamentals
Thomas Donohoe is an author and digital marketing expert who helps businesses with effective strategies to grow their profits and market share. Follow him on
What Lockdown Taught Us About Online Reputation & CX
Companies the length and breadth of the UK have been feeling the effects of lockdown on business during the COVID-19 global pandemic. Closures of physical
Reputation.com Secures Top Spots on Enterprise Grid® Reports for Online Reputation Management and Business Listings by Real Users on G2
As the Highest-Ranking Vendor in Both Online Reputation Management and Local Listing Management Reports, Reputation.com Demonstrates its Platform’s Power and Reach REDWOOD CITY, Calif. —
Google My Business Traffic and Reviews Continue to Return in June
Traffic and reviews are returning to Google My Business (GMB) listings, according to our latest Reputation data analysis. This finding is important because GMB traffic
Why Google My Business Performance and Customer Reviews Are Rebounding
As American brick-and-mortar businesses re-open, they need to manage the content on their Google My Business (GMB) listings more closely – and respond to customer reviews, too. That’s the takeaway from a recent Reputation analysis of our clients’ GMB performance in recent weeks.
Analysing COVID-19’s Impact on the UK’s Hospitality Sector
The hospitality sector has been particularly hard-hit by COVID-19. This blog looks at the impact it’s had, and introduces some best practices moving forward as
What Do Customers Think of Property Management Firms During COVID-19?
Google continues to reinstate customer reviews after suspending them from March 20 to April 9. For example, Google My Business (GMB) reviews for U.S. property
Google My Business Views and Clicks: A Rebound during COVID-19
How has the Covid-19 pandemic affected online reputation, particularly the performance of Google My Business (GMB) listings?
Reputation.com Pioneers Three New Breakthrough Products to Dramatically Improve Customer Sentiment and Drive Increased Revenue Growth
Leading Reputation Experience Management Company Brings Together Customer Experience and Online Reputation Management REDWOOD CITY, Calif. — May 21, 2020 — Reputation.com, provider of the
ORM Guide: What is Online Reputation Management?
And How To Set Up Your Own ORM Programme Your Online Reputation and Why It Matters Whether your business is large or small — with
How Automotive Dealerships Maintain Business Continuity in Times of Crisis
Having a business continuity plan can keep your automotive dealership moving forward during a temporary disruption, such as the COVID-19 pandemic. Your automotive dealership’s COVID-19
Reputation.com Reveals Speakers for Virtual Transform ’20
Free Online Event to Feature Expert Perspectives and Replicable Best Practices; Speakers Span Automotive, Healthcare and Property Management Industries REDWOOD CITY, Calif. — May 12,
Reputation.com Granted Additional Patents to Underscore Leadership in Online Reputation Management
Latest Innovations Further Strengthen Company’s Core Technology Offering With Industry-First Enhancements REDWOOD CITY, Calif. — May 7, 2020 — Reputation.com, provider of the only complete
Turning Crisis into Opportunity: 4 Ways to Re-Invent Your Brand Right Now
The COVID-19 crisis has created immediate concerns for businesses and their brands. On the other hand, this crisis also represents a chance for companies to
4 Ways to Better Serve Your Customers During COVID-19
The COVID-19 pandemic has initiated big change. Digital transformation is a business imperative, as people must now rely on digital channels to connect and engage
Coronavirus Crisis Management Plan: Best Practices for Customer Communication
Customer experience management requires diligence during the best of times. During a situation such as the current COVID-19 crisis, CX management demands even greater attention.
Social Listening: Essential Practice for the New Marketing Reality
Building and maintaining a strong social media presence is essential for your company, and good social media management helps you establish a good reputation. This
COVID-19 Scams: How Retailers Should Respond
Unfortunately, scam advertisements are on the rise during the COVID-19 pandemic. As The New York Times reported recently, fly-by-night businesses have been blitzing the online
Reputation.com Rolls Out Business Continuity Toolkit for Communications Management Amid COVID-19 Outbreak
Business Continuity Bundle Helps Businesses Use Their Online Presence to Disseminate Critical Information; Includes Functionality for Healthcare Providers to Assist Patients in Finding Available Services
Reputation.com Announces Amir Jafari as Chief Financial Officer
New Addition to Leadership Team Underscores the Company’s Commitment to Innovation and Teamwork, Along with Sustained Financial Growth REDWOOD CITY, Calif. — April 8, 2020
Business Continuity Checklist for Automotive Dealerships
As communities enforce more precautions and social distancing due to COVID-19, your business and locations must take steps to adapt. Use this checklist to make
Matching Your Review Response to Your Retail Brand Tone
The most memorable retail brands have a unique brand voice that influences the tone they use in communicating with customers, whatever the medium. Brand voice
Getting Cross-Functional Support for Your Online Reputation Management Strategy
Successful implementation of online reputation management is both tactical and strategic. While different individuals or departments may take on specific tasks related to reputation management,
Why Mobile-First CX Matters for Automotive Dealers
The decision to buy a new car is a big one, but the real consumer frustration can lie in conducting the research that leads to
Build Trust at the Local Level for Your Financial Services Firm
How local businesses operate has changed. Online marketing has reduced traction once enjoyed by traditional efforts. This makes it necessary for financial services firms to
Reputation.com Welcomes Rebecca Biestman as Chief Marketing Officer
Company Committed to Creating Experienced, High-Performing Team Focused on Helping Brands Prioritize Customer Experience REDWOOD CITY, Calif. — MARCH 11, 2020 — Reputation.com, provider of
How to Build Brand Trust with Transparency
The best way to gain and retain your customers is by building brand trust. We break down how your business can do that with transparency.
Reputation Matters: A Look at the Feedback Economy in 2021
Are you taking advantage of the feedback economy to improve your online reputation? Reviews and social media impact public opinion about businesses often before consumers
It’s a Race to the Top: Automotive Brands, Dealers and Dealer Groups Face off in Reputation.com’s 2020 Automotive Reputation Report Preliminary Results
Research Provides Insight into Who’s on Track to Rank Among the Top for Reputation Excellence in the U.S., Canada and Europe Also Announced: New Reputation
Texting Trend Set to Dominate Customer Engagement Channels
Did you know that people read 98% of the text messages they receive? That number is staggering, so why do brands shy away from using
University Day Is Back at Transform’20. Here’s What’s in Store.
You’re all set up on the Reputation.com platform — but there’s a nagging feeling that you’re not using all of the available features and capabilities.
3 Examples of Brand Crisis Management Done Right
Brand crisis management is a set of actions that brands hope they’ll never have to use. However, a solid crisis management strategy is invaluable to
Build Positive Customer Experiences with a Comprehensive ORM Platform
Creating positive customer experiences is at the heart of reputation management. However, you can’t go about it in a haphazard or disorganized manner if you
Being Found and Chosen Are Becoming One and the Same with Voice
You can always count on the annual CES (formerly known as the Consumer Electronics Show) to unveil a wide array of products that rely on
Q&A with Roman Prokopchuk: Building a Reputation with Decency and Good Marketing
Roman Prokopchuk is a digital marketer, entrepreneur and podcaster whose “Digital Savage Experience” has included many famous and celebrity guests, and has been included in
Cortland: Process, Growth, and Expansion
Cortland Management, national property management titan and owner/manager, has been a valued Reputation.com partner since 2018. Cortland began using Actions, Reputation.com’s ticket management solution, in
How Reputation Helps Healthcare Systems Thrive in Google’s World
Google is the digital front door to healthcare. Learn about how Reputation’s new offering helps organizations stay relevant in search results.
5 Ways Social Listening Empowers Your Brand
Social listening is the process of analyzing social media conversations, shares, mentions and other social media data to make better business decisions. It is not
How to Time Retail Surveys for Optimal Results
Retail customer surveys must be designed well and delivered in a timely manner to get the most insightful responses. Here’s how to do it.
4 Ways Patient Reviews Are Impacting Your Practice Right Now
Today’s patients are no longer content to trust that a medical degree on the wall is a sign of quality care. Overwhelmingly, they want to
Q&A with Joe Lazauskas: Creating a Win-Win Proposition with Freelancers and Building Your Brand
Joe Lazauskas is the head of marketing of Contently, which creates custom content and marketing solutions for large and small brands that want a quality
Effective Online Reputation Management for Senior Living Facilities
With demand for senior living facilities and communities has been increasing steadily over the past five years, we explore the steps senior living facilities should take to optimize their online presence.
Guest Analyst Faith Adams and Sutter Health Join Reputation.com for Webinar on How Brands Can Excel at CX in the Feedback Economy
Discussion to Focus on the Importance of Tuning Into Online Sentiment to Proactively Address Customer Concerns REDWOOD CITY, Calif. — December 16, 2019 — Reputation.com,
How to Improve Your CX Strategy for the Holidays
Online shopping and mobile technologies are not causing a “retail apocalypse,” despite murmurs to the contrary. What’s actually happening is a retail renaissance, where technology
Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution
Partnership combines customer intent insights with customer interaction expertise to enable personalized CX at scale REDWOOD CITY, Calif. — DECEMBER 11, 2019 — Reputation.com, provider
Reputation Innovation: Winter 2019 Round-Up
Your holiday season just got a whole lot better! Recently we’ve been crafting and polishing some new ideas in our Product Workshop, and already our
Möchten Sie die Kundenbindung steigern? Kümmern Sie sich zuerst um diese sieben Dinge
Kunden lassen sich eher durch gute Kundenerfahrungen überzeugen (englisch) als durch Punktesysteme oder Belohnungsprogramme. Das Management der Kundenbeziehungen ist der Schlüssel zum Aufbau und zum
What’s the Value of Online Reputation Management for Health Systems?
Online Reputation Management Delivers Measurable ROI to Health Systems At least 88% of healthcare consumers begin their search for a provider online — and that
What’s the Value of Online Reputation Management for Health Systems?
Discover the True Value of Online Reputation Management At least 88% of healthcare consumers begin their search for providers online — and that number will
Reputation.com Releases 2019 Retail Reputation Report
Retailers who improved their Reputation Score the most saw 3X higher sales growth compared to low performers REDWOOD CITY, Calif. — November 26, 2019 —
Reputation.com Online Reputation Management Platform Recognized With eHealthcare Leadership Award
Distinction Lauds Company With “Best Overall Internet” Distinction REDWOOD CITY, Calif. — November 20, 2019 — Reputation.com, provider of the first and only complete cloud-based
Common Risks and Benefits of Social Media for Medical Professionals
Social media hasn’t traditionally played a large role in the medical field, but that’s beginning to change. Consumers’ use of social media sites has become
Reputation.com to Provide Best Practices for Managing Customer Reviews on Multiple Local Platforms at SMX East 2019
REDWOOD CITY, Calif. — November 12, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today
Reputation.com, Mitchells and Butlers, and Kia Motors (UK) Share Game-Changing Strategies for Gaining Actionable Customer Experience Insights at CX Europe 2019
Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation & CX Management at Forrester Conference REDWOOD CITY, Calif. — November 7, 2019 —
Reputation.com Leads Discussions on How Reputations Are Made and Protected in Healthcare at HCIC 2019
Company Showcases Expertise in Delivering Exceptional Patient Experiences With Online Reputation Management at 2019 Healthcare Internet Conference REDWOOD CITY, Calif. — October 29, 2019 —
Auto Club Increases Direct Sales Queries through Google My Business by 200%
The multi-faceted, member-based American Automobile Association (AAA) is a massive federation of regional and local clubs.
Führender britischer Raststättenbetreiber stellt mit Reputation.com seine Kundendienst-Prozesse neu auf
Roadchef wurde 1973 gegründet und ist mit 30 Standorten in Großbritannien einer der drei größten Raststättenbetreiber im Vereinigten Königreich. Das Unternehmen beschäftigt über 3.200 Mitarbeiter
Reputation.com and Banner Health Share Best Practices for Winning in the Feedback Economy at CX SF 2019
Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation Management at Forrester Conference REDWOOD CITY, Calif. — October 14, 2019 — Reputation.com, provider
Want to Boost Customer Loyalty? Fix These 7 Things First
Customers are more likely to be won over by good customer experiences than they are by points systems or rewards programs. Customer relationship management is
TenFour Boosts Customer Success Initiatives With Reputation.com
TenFour Boosts Customer Success Initiatives With Reputation.com REDWOOD CITY, Calif. — October 7, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise
How Better Competitive Intelligence Will Benefit Your Business Reputation in 2020
Customer experience is intricately bound up with reputation. The intelligence you gather on customers, business trends and the competitive landscape gives you information you can
Q&A with Ardath Albee re: Implementing The Continuum Experience
Ardath Albee has more than 30 years of experience in the marketing industry, and is an expert in training her clients to make conversions and
Proven Strategies for Getting More Online Reviews in 2020
Reviews are essential to effective customer experience management. Eighty-seven percent of Americans trust online reviews, and reading reviews has become a standard part of the
Social Listening & Social Monitoring: What’s the Difference?
Social media monitoring and social listening are two distinct marketing strategies. We break down the difference between the two.
Reputation.com Explains How G2 Can Help Companies Win in Today’s Feedback Economy at REACH 2019
Reputation.com Showcases Expertise in Online Reputation Management at G2’s first-ever, one-day-only conference REDWOOD CITY, Calif. — September 11, 2019 — Reputation.com, provider of the first
Q&A with Andy Crestodina: Ethics, Influences and Analytics
Andy Crestodina has provided digital marketing guidance to more than 1,000 clients in his 18 years in the business, and now serves as chief marketing
Roadchef: Overhauling Customer Service at a Local Level
Founded back in 1973, Roadchef are one of the ‘big three’ leading motorway service area (MSA) operators in the UK, with 30 locations across Great
Why 5-Star Online Reviews Aren’t Perfect for Business
It would be difficult to overstate how important online reviews and ratings are in terms of their effects on sales. Research from Spiegel has found
Reputation.com’s 2019 Auto Reputation Report Points to Reputation Management as Key to Excellent Customer Experience, Revenue Growth
Dealerships that Manage their Reputations Increase Average Sales Volume by up to 10% REDWOOD CITY, Calif. — August 19, 2019 — Reputation.com, provider of the
Reputation.com Ranks High on the Inc. 5000 List of America’s Fastest-Growing Private Companies
Numerous milestones, strategic partnerships and 200% revenue growth help land ORM and CX leader a spot among the top half of Inc.’s prestigious list REDWOOD
2019 Automotive Reputation Report
Executive Summary Maintaining a competitive advantage against the backdrop of ever-changing online customer sentiment requires constant vigilance: Dealers must tune into customer feedback and use
How to Build a Customer Journey Map (with Free Template)
Your website visitor contacts you for information about your services but then never replies to your follow-up inquiry. What happened? Someone else clicks on your
How to Create a More Proactive Customer Experience Strategy (with Examples)
Did you know that Get to Know Your Customers Day is the third Thursday of each quarter? That’s July 18. It’s a good thing that
Online Review Guidelines: What They Are, Why They Matter and How to Follow Them
Companies are no longer selling to a passive audience online, but rather engaging with consumers on social networks and various directory sites. It’s become more
Why Voice Search May Not Be as Big As You Think
Just how popular is voice technology? On the one hand, a recently published Microsoft report says that 72 percent of the population has used voice
Multichannel Marketing for Retail: 4 Real-World Examples
Gartner recently reported that 90% of marketers struggle to seamlessly connect more than three channels on the buyer journey. But despite challenges associated with getting
Automated Ticketing: A Win-Win for Customers and Companies
Discover how Reputation.com’s Actions automated ticketing solution helps companies collect, manage and resolve customer issues in a centralized platform.
The Top 6 Google My Business Features for Marketers
How your business shows up on local search will make it easier for customers to find you, make decisions about using your products or services, and even maintain strong connections with your company.
Quick Tips for Better Hotel Reputation Management Ahead of July 4th
It’s summer — time for the great American vacation. This year, July 4 falls on a Thursday, which means a lot of people will be
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