Introducing Stacy Neumann: Driving Healthcare Innovation as Reputation’s New VP of Health and Life Sciences
Stacy Neumann
I’m thrilled to join Reputation as the new VP of Healthcare. Health and Life Sciences have always been a core focus for Reputation, and we remain deeply committed to supporting our healthcare clients and partners as we continue to innovate and invest in solutions tailored specifically for this vital industry.
At Reputation, my goal is to help providers thrive in today’s experience-driven landscape. With more than 25 years in healthcare, including leadership roles at Microsoft where I was the Director of global partnerships focused on Health and Life Sciences, and at Amazon Business where I helped build healthcare into a leading vertical of a 50B business. I bring a passion for digital transformation and AI adoption that can truly improve the patient experience.
Today, healthcare faces unprecedented challenges. Patients expect seamless, personalized experiences at every stage of their journey from digital scheduling to bedside care. Yet, as research from Accenture highlights, nearly 80% of patients who switch providers do so because of poor experience factors like navigation difficulties, negative staff interactions, or clunky digital tools–not clinical outcomes. These experience gaps matter. They negatively impact your business and can no longer be ignored.
Nearly 80% of patients who switch providers do so because of ease-of-navigation issues–including difficulties in doing business, negative interactions with administrative staff, and inadequate digital solutions. This rate is nearly twice as high as switching due to poor clinical experience.
— Healthcare Experience: The Difference Between Loyalty and Leaving, Accenture
That’s why I’m excited about Reputation’s AI-powered Reputation Intelligence Suite, the first of its kind built specifically for healthcare providers and systems. Our platform uses AI to connect the dots across the entire patient journey, transforming fragmented feedback into real-time insights. It helps identify friction points at every stage of the patient journey, recommend compassionate and consistent staff responses with Voice of Brand, and benchmark performance against peers so healthcare teams can take action before patient satisfaction declines.
At Reputation, we understand that experience is a vital measure of quality in today’s healthcare environment. Our AI-native platform integrates seamlessly with leading EHR, CRM, and patient experience tools, breaking down data silos and empowering providers of all sizes to listen better and respond faster. My goal is to ensure we continue to innovate alongside our healthcare customers, delivering tools and insights that meet the evolving demands of patients and providers alike.
I look forward to partnering with healthcare leaders who share our vision: to harness the power of data and AI to create truly patient-centered experiences. Whether you are just beginning your reputation management journey or are looking to deepen your use of AI-driven insights, Reputation is here to help you turn feedback into your greatest strategic advantage.
If you want to learn more about how we are transforming healthcare experience with AI built into every component of our platform, please reach out or request a demo. Together, we are building the future of healthcare–a future where every patient feels heard, cared for, and valued.
