Reputation is proud to present another video resource in our latest video series: ‘An Introduction to Customer Reviews and Star Ratings.’ 

The importance of customer reviews and star ratings to businesses with an online presence is not to be underestimated. Customer reviews and star ratings can make or break your company’s online reputation, including your presence in Google’s local search results. What’s more, is that customer reviews today carry more weight in the purchase decision than even recommendations from the customer’s friends and family. Customer reviews and star ratings, therefore, can have an enormous influence on your organisation’s bottom line. The good news is that with Reputation’s industry-leading platform, it has never been easier to respond to customer reviews and their star ratings.

Click the player below to view ‘An Introduction to Customer Reviews and Star Ratings’. Alternatively, click here to view it on our YouTube channel.

Overview of ‘An Introduction to Customer Reviews and Star Ratings’

In under two minutes, this video will give viewers an overview of:

• How customer reviews and star ratings can determine how Google ranks your business in local search results.
• How your online presence can be harnessed to match the first-class customer experience delivered offline by your company.
• How Reputation’s class-leading platform delivers all the tools needed to effectively manage customer reviews and star ratings to polish your company’s online reputation and increase profits.
• …and much more!

Learn More

We hope you enjoyed watching ‘An Introduction to Customer Reviews and Star Ratings’. Additional information about customer reviews and star ratings can be found in the recommended resources section at the end of the page.

You may also visit our dedicated ‘Online Reviews’ page to gain further insight into how Reputation can transform your company’s presence online and the way customers perceive your brand. Also, we’ve got a free ebook entitled ‘Online Reviews and Ratings 101: A 5-Step Guide to Improving Your Online Reputation’. Download this ebook via the button below.