The specific locations that have won the 800 Award set the gold standard for what it means to be truly customer-centric.
How? They consistently collect, understand and apply any and all feedback so that they can make data-driven decisions to ensure that you — the customer — will have the best experience possible.
So how do we determine who wins and when?
The 800 Award is given out annually, so for 2024, we’ll pull a list of all location scores for every business on the Reputation platform on December 31st, 2023, and dive into the data.
Businesses that receive our 2024 award will be honored for their individual locations that strove for high customer satisfaction throughout the year as evidenced by their Reputation Score.
How do we define “Reputation Score?”
Here’s a cool, quick video that sums it up nicely.
Now that we have a definition…what actually goes into the Reputation Score? In a word — everything:
- Review sentiment, volume, spread, recency, response, and length
- Brand reach and health
- Social engagement
- Listing accuracy
- Search impressions
Receiving the Award
Earning the 800 Award is a big deal, something that any business should be proud of.
To help our winners celebrate, on February 1, 2024 we will provide a range of customizable assets you can download for free.