Why you can’t afford to ignore online feedback in your Retail CX Programme

Reputation’s CX Strategists and retail industry analysts, Tracey Pankhurst and Chris Sparling, explain why online customer feedback on the likes of Google and social media matters to retailers’ CX programmes more than ever.

Join Tracey and Chris for an exclusive, on-demand CXM webinar to get the lowdown on:

• Insights from Harvard Business Review’s ‘Beyond Net Promoter Score: Customer Experience Measurement Reimagined’
• How CX is changing in retail and why online presence matters now more than ever to retail brands
• What retail brands can do to leverage online customer feedback and their digital estate to drive CX improvements and ultimately, increase sales
• Highlights from our recent retail-industry report – The Customer Experience Trends in the UK Retail Industry
• And more!