Healthcare has changed. With the pandemic forcing a reinvention of the healthcare customer experience, increased consumerism has expanded choice and initiated a digital-first mentality across the industry.
The “digital front door” has become the primary access point for people to find healthcare, understand options, and provide feedback on their experience. This shift in consumer experience and expectations requires healthcare organizations to understand how to successfully operate and win in the new “Feedback Economy.”
Join healthcare experts from Google Cloud and Reputation to learn more about these trends and walk away with practical action steps to optimize your digital front door.
In this webinar we will cover:
- Healthcare consumer trends
- Using data to improve experience and outcomes
- Risks of inaction
- Building a successful CX platform and optimizing digital front door