Improved marketing conversion, happy customers, and faster growth — that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool for keeping retention high, attracting new business, and improving the general operations of your business. The question is — how do you capture all this?
Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer relationship.
Tune into this webinar to learn:
- Why is customer feedback more critical now than ever
- What types of structured and unstructured feedback should your team gather
- What programs and processes you can put in place to use your feedback for driving growth